The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.
The products are excellent, and I also like ordering directly from you, even though I don't find the order processing on the online shop and some details of the user journey ideal. However, compared to before, I didn't have any problems this time with payment and the accessibility of the webpage. I prefer to use your service directly rather than, for example, via Amazon.
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Pierre-françois Z.
Rating: 4 out of 5
following a purchase from 18/09/2025
very good product. no delivery sms.
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Response from DE BUYER
Hello Pierre-François, thank you for your positive feedback, we are delighted that your poles bring you satisfaction. Looking forward to it.
J
jackie L.
Rating: 4 out of 5
following a purchase from 15/09/2025
Never disappointed by the equipment signed DE BUYER
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Response from DE BUYER
Hello, thank you for your loyalty and trust, we are delighted that our utensils are always up to the task. See you soon.
A
Amandine L.
Rating: 4 out of 5
following a purchase from 16/09/2025
It would be ideal if the roller had a board. It would be much easier to use.
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Response from DE BUYER
Hello, thank you very much for your feedback and for your suggestion. We would be delighted to learn more about your idea. Please feel free to write to us at "[email protected]" to provide us with more details. See you soon.
J
Jean-Pierre S.
Rating: 4 out of 5
following a purchase from 18/07/2025
The Alchimy cookware set completely meets my expectations. These are products of excellent quality. However, there is a disappointment regarding the ALCHIMY glass lid Ø 28cm (ref: 3428.28) purchased to accompany the CHOC EXTREME LOQY non-stick sauté pan Ø 28cm (ref: 8365.28). Unfortunately, it does not stay in place on the sauté pan.
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Response from DE BUYER
Hello, thank you very much for your positive feedback. Your lid fits perfectly with the Alchimy collection. For a Choc Extreme sauté pan, the recommended model is ref. 3429.28, which is why the one you have does not fit completely. Please feel free to contact us for advice before purchasing. Have a very nice day.
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Uwe B.
Rating: 4 out of 5
following a purchase from 09/08/2025
First-class goods
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Elisabeth C.
Rating: 4 out of 5
following a purchase from 08/08/2025
Top product and packaging! But the carrier is useless, too bad otherwise I would have given 5 stars.
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Response from DE BUYER
Hello and thank you for your feedback. We are delighted that the product and packaging met your expectations. Your comment about the carrier will be forwarded to our delivery service.
Have a very nice day.
M
Maxime F.
Rating: 4 out of 5
following a purchase from 04/08/2025
Good quality
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Response from DE BUYER
Thank you for your feedback. We are delighted that the quality of our material meets your satisfaction.
Have a very nice day.
S
Sylviane C.
Rating: 4 out of 5
following a purchase from 10/07/2025
Delivery times a bit long
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Response from DE BUYER
Hello,
Thank you for your note and your patience during this slightly extended delay, due to our move.
Best regards,
F
Fabien C.
Rating: 4 out of 5
following a purchase from 21/07/2025
Very good quality but beware of the weight of the pans according to the cook
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Response from DE BUYER
Hello,
Thank you for your feedback. We are glad that the quality of our pans meets your expectations.
Best regards,
R
Remy B.
Rating: 4 out of 5
following a purchase from 17/07/2025
A bit long but the quality is there
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Response from DE BUYER
Hello,
Thank you for your feedback! We are glad that the quality of the product fully satisfies you.
Best regards,
F
Florent A.
Rating: 4 out of 5
following a purchase from 10/07/2025
Ordering process and packaging quality top-notch for a quality product, made in France.
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Response from DE BUYER
Hello,
Thank you for your positive feedback! We are delighted that the quality of the products, as well as the care taken with the order, met your expectations.
Best regards,
K
Kristina B.
Rating: 4 out of 5
following a purchase from 06/07/2025
The goods are top-notch, I am very satisfied with them. The delivery took a little long, but it was also mentioned on the website (due to renovation work). All good
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Antony M.
Rating: 4 out of 5
following a purchase from 27/06/2025
The product meets my expectations and the quality is there! The only downside is the many difficulties with the delivery company used by DeBuyer... Lack of information, last-minute delivery delays, saturated pickup points. This strongly detracts from the brand image of the products.
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Response from DE BUYER
Hello Antony,
Thank you for taking the time to share your experience.
We are delighted that the product meets your satisfaction, and we take note of the difficulties encountered with the delivery. Your feedback is important, and we will make sure to pass it on to the relevant carrier.
Have a very nice day.
H
Hervé R.
Rating: 4 out of 5
following a purchase from 26/06/2025
Ras
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Response from DE BUYER
Thank you for your feedback. Have a nice day.
R
Régine T.
Rating: 4 out of 5
following a purchase from 24/06/2025
good products but a bit pricey meets the stated criteria
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Response from DE BUYER
Thank you for your feedback. Glad that our products meet your expectations. We take note of your feelings regarding the price. Have a very nice day.
F
Florence M.
Rating: 4 out of 5
following a purchase from 21/06/2025
Delivery and timing nothing to say. Beautiful quality of professional mandoline. I would have appreciated if the manual specified in more detail how to cut and position the vegetables in the cart before activating the cut.... because I still need to practice.... to achieve the desired results!
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Response from DE BUYER
Hello Florence, thank you for your feedback. Glad that the quality and delivery are up to standard. We take note of your feelings about the manual, your suggestions help us improve. Have a very nice day
J
JACQUES B.
Rating: 4 out of 5
following a purchase from 23/06/2025
Satisfied!
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Response from DE BUYER
Hello Jacques,
Thank you for your feedback.
Glad to hear your satisfaction. See you soon.
V
Véronique S.
Rating: 4 out of 5
following a purchase from 17/06/2025
For two neoprene sleeves (9.40 € each) for a 20 cm / 7 cm / 1 cm pan, weighing 29g each, I receive a box of 30 cm / 40 cm / 15 cm, stuffed with paper and bubble wrap.. Is it really necessary when at the Post Office you can find envelopes (Kraft paper envelope 90 g - 162 x 229 = +/- 5 € including tax each + 1 stamp pro rate 2.39 € so 7.39 € plus 18.80 € including tax for purchase = A purchase of 26.19 € instead of 28.70 € I do not count the induced costs of recycling and management of selective sorting set up by our intercommunity (and thus one star less) To conclude on a positive note, this sleeve is really a plus to avoid unexpected burns!
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Response from DE BUYER
Hello and thank you for your feedback. We understand your comments regarding the packaging and assure you that we are constantly looking to optimize our shipments, both to limit environmental impact and to ensure the proper receipt of products.
We are delighted to read that the sleeve meets your satisfaction in use, that is essential for us.
Have a very nice day.
P
Patrick L.
Rating: 4 out of 5
following a purchase from 12/06/2025
The quality of the products is indisputable but De Buyer is very unaccommodating. Given the prices they charge, it would be appropriate to include a small maintenance box for the copper... But perhaps this commercial gesture could put the company De Buyer in financial difficulty given the price of this very small maintenance box.
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Response from DE BUYER
Hello Patrick,
Thank you for your feedback.
We are delighted that the quality of our products has convinced you. We understand your comment regarding the commercial gesture, and we take note of your suggestion.
See you soon.
B
Bernhard H.
Rating: 4 out of 5
following a purchase from 09/06/2025
Very good pan, my third one. Too bad the glass lid doesn't fit both 28 cm pans.
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Erwan N.
Rating: 4 out of 5
following a purchase from 29/05/2025
I recommend buying I bought two quality products and they were delivered quickly
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Response from DE BUYER
Hello Erwan, thank you for your recommendation. We are glad that the quality of the products and the speed of delivery met expectations.
See you soon.
S
Stéphanie B.
Rating: 4 out of 5
following a purchase from 23/05/2025
Fast delivery and quality poles.
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Response from DE BUYER
Hello Stéphanie, we thank you for your feedback and are delighted to learn that you appreciated the speed of our delivery as well as the quality of our pans. Have a very nice day.
J
Jacques L.
Rating: 4 out of 5
following a purchase from 28/05/2025
Fast delivery and good packaging of the ordered products. The only small downside was that the cardboard protection of a lid was stuck in the stainless steel latch. By contacting customer service, I eventually got clarification on the type of key to use to unscrew and remove the piece of cardboard.
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Response from DE BUYER
Hello Jacques, thank you for your feedback. We are delighted that everything went well, and that our customer service was able to provide you with the necessary precision. Have a very nice day.
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Yan D.
Rating: 4 out of 5
following a purchase from 09/05/2025
easy to navigate and identify what you are looking for
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Response from DE BUYER
Thank you for your feedback. Glad that the experience was smooth and efficient for you.
See you soon.
B
Bastian L.
Rating: 4 out of 5
following a purchase from 11/05/2025
It's a shame there isn't a small gesture like a cookbook as a gift.
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Response from DE BUYER
Thank you for your feedback. We will pass your comment on to our team.
Have a very nice day.
F
Francoise G.
Rating: 4 out of 5
following a purchase from 08/05/2025
Good product
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Response from DE BUYER
Thank you for your feedback.
We are glad that our product suits you.
See you soon.
A
Annie D.
Rating: 4 out of 5
following a purchase from 06/05/2025
Articles matching my expectations
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Response from DE BUYER
Thank you for your feedback.
We are happy that your items fully meet your expectations.
Looking forward to it!
B
Bruno L.
Rating: 4 out of 5
following a purchase from 27/04/2025
Very good quality of the product. You have to prepare for the weight of a steel pan... and for the preparation of cooking... Over time, I hope I can get used to it... food sticks easily!... well-insulated handle.
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Response from DE BUYER
Thank you for your feedback. Steel does indeed require a little time to adapt, but with use, the seasoning will form and cooking will become more comfortable. We are delighted that the quality of the product and the handle have already convinced you.
Have a very nice day.
C
Christine M.
Rating: 4 out of 5
following a purchase from 22/04/2025
The pan takes time to heat up. How can I gauge my induction cooktop? It's a product of very high quality.
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Response from DE BUYER
Hello,
J
Jan H.
Rating: 4 out of 5
following a purchase from 15/04/2025
Everything was very satisfactory!
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Lukas B.
Rating: 4 out of 5
following a purchase from 14/04/2025
The delivered plastic fish spatula could have been a bit bigger and longer. The quality impression, in my opinion, falls short compared to other stainless steel products, e.g., the Affinity series. As far as I know, De Buyer sources plastic products from a supplier. But my dealer kindly gave me a fish spatula yesterday, which initially seemed unavailable. This reconciled me more than anything else.
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Sebastian M.
Rating: 4 out of 5
following a purchase from 01/04/2025
DPD is not a good choice. Other than that, the items and the price are good.
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Alain F.
Rating: 4 out of 5
following a purchase from 23/03/2025
It's very recent... but for now we are satisfied! Although there is an adjustment to get used to the pans without non-stick coating.
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Response from DE BUYER
Hello,
N
Nicolas P.
Rating: 4 out of 5
following a purchase from 13/03/2025
Ok
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Response from DE BUYER
Hello,
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Patrick B.
Rating: 4 out of 5
following a purchase from 12/03/2025
High-end material at a reasonable price
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Response from DE BUYER
We are delighted to read your satisfaction. Have a very nice day!
C
Christophe C.
Rating: 4 out of 5
following a purchase from 09/03/2025
Still in testing... but the pans look good 😉
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Response from DE BUYER
Thank you for your feedback. We hope that your pans will fully satisfy you with use. Please feel free to contact our customer service if you would like any advice. Have a very nice day!
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Dominique S.
Rating: 4 out of 5
following a purchase from 07/03/2025
Fast delivery but it's a shame that the shipping costs are higher than the price of the spare part. It doubles the price of the order 😖
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Response from DE BUYER
Thank you for your feedback. We understand your comment regarding shipping costs. We strive to offer suitable shipping rates while ensuring fast and secure delivery service. Your satisfaction is our priority, and we take your opinion into account. Have a great day!
M
Murielle A.
Rating: 4 out of 5
following a purchase from 03/03/2025
Serious site , fast shipping , good material
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Response from DE BUYER
Thank you for your feedback. I'm glad you enjoyed your purchase and the quality of the equipment. See you soon.
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Bryan C.
Rating: 4 out of 5
following a purchase from 02/03/2025
The quality of the products is very good, and we're very satisfied! The only downside is that we thought we'd pay less if we ordered directly from the site, but we realized that there was a €7 difference between Biocoop and the site for the pancake pan, which is huge and incomprehensible.
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Response from DE BUYER
Thank you for your feedback. We are delighted that you are satisfied with the quality of our products. Regarding the price difference, our retailers set their own prices, which may explain these discrepancies. We would like to assure you that we do our best to maintain competitive prices on our online site.
It is important to note that prices may vary from one reseller to another due to various factors, such as distribution costs, special promotions, commercial agreements, etc.
Have a nice day.
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