DE BUYER is consistently praised for fast and reliable delivery, with many reviews noting rapid processing, timely delivery, and secure, careful packaging that keeps products in pristine condition. Customers highlight the quality of the equipment and materials, describing carbon steel and stainless options as high quality, durable, and enjoyable to cook with, as well as efficient performance like even grinding and easy cleaning. The ordering process is described as easy and informative, with clear online information and helpful, responsive customer service supporting exchanges or returns when needed. Overall, shoppers express strong satisfaction with the product lineup, reliability, and the support experience from DE BUYER.
easy to navigate and identify what you are looking for
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Response from DE BUYER
Thank you for your feedback. Glad that the experience was smooth and efficient for you.
See you soon.
B
Bastian L.
Rating: 4 out of 5
following a purchase from 11/05/2025
It's a shame there isn't a small gesture like a cookbook as a gift.
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Response from DE BUYER
Thank you for your feedback. We will pass your comment on to our team.
Have a very nice day.
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Francoise G.
Rating: 4 out of 5
following a purchase from 08/05/2025
Good product
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Response from DE BUYER
Thank you for your feedback.
We are glad that our product suits you.
See you soon.
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Annie D.
Rating: 4 out of 5
following a purchase from 06/05/2025
Articles matching my expectations
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Response from DE BUYER
Thank you for your feedback.
We are happy that your items fully meet your expectations.
Looking forward to it!
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Bruno L.
Rating: 4 out of 5
following a purchase from 27/04/2025
Very good quality of the product. You have to prepare for the weight of a steel pan... and for the preparation of cooking... Over time, I hope I can get used to it... food sticks easily!... well-insulated handle.
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Response from DE BUYER
Thank you for your feedback. Steel does indeed require a little time to adapt, but with use, the seasoning will form and cooking will become more comfortable. We are delighted that the quality of the product and the handle have already convinced you.
Have a very nice day.
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Christine M.
Rating: 4 out of 5
following a purchase from 22/04/2025
The pan takes time to heat up. How can I gauge my induction cooktop? It's a product of very high quality.
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Response from DE BUYER
Hello,
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Jan H.
Rating: 4 out of 5
following a purchase from 15/04/2025
Everything was very satisfactory!
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Lukas B.
Rating: 4 out of 5
following a purchase from 14/04/2025
The delivered plastic fish spatula could have been a bit bigger and longer. The quality impression, in my opinion, falls short compared to other stainless steel products, e.g., the Affinity series. As far as I know, De Buyer sources plastic products from a supplier. But my dealer kindly gave me a fish spatula yesterday, which initially seemed unavailable. This reconciled me more than anything else.
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Sebastian M.
Rating: 4 out of 5
following a purchase from 01/04/2025
DPD is not a good choice. Other than that, the items and the price are good.
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Alain F.
Rating: 4 out of 5
following a purchase from 23/03/2025
It's very recent... but for now we are satisfied! Although there is an adjustment to get used to the pans without non-stick coating.
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Response from DE BUYER
Hello,
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Nicolas P.
Rating: 4 out of 5
following a purchase from 13/03/2025
Ok
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Response from DE BUYER
Hello,
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Patrick B.
Rating: 4 out of 5
following a purchase from 12/03/2025
High-end material at a reasonable price
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Response from DE BUYER
We are delighted to read your satisfaction. Have a very nice day!
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Christophe C.
Rating: 4 out of 5
following a purchase from 09/03/2025
Still in testing... but the pans look good 😉
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Response from DE BUYER
Thank you for your feedback. We hope that your pans will fully satisfy you with use. Please feel free to contact our customer service if you would like any advice. Have a very nice day!
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Dominique S.
Rating: 4 out of 5
following a purchase from 07/03/2025
Fast delivery but it's a shame that the shipping costs are higher than the price of the spare part. It doubles the price of the order 😖
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Response from DE BUYER
Thank you for your feedback. We understand your comment regarding shipping costs. We strive to offer suitable shipping rates while ensuring fast and secure delivery service. Your satisfaction is our priority, and we take your opinion into account. Have a great day!
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Murielle A.
Rating: 4 out of 5
following a purchase from 03/03/2025
Serious site , fast shipping , good material
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Response from DE BUYER
Thank you for your feedback. I'm glad you enjoyed your purchase and the quality of the equipment. See you soon.
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Bryan C.
Rating: 4 out of 5
following a purchase from 02/03/2025
The quality of the products is very good, and we're very satisfied! The only downside is that we thought we'd pay less if we ordered directly from the site, but we realized that there was a €7 difference between Biocoop and the site for the pancake pan, which is huge and incomprehensible.
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Response from DE BUYER
Thank you for your feedback. We are delighted that you are satisfied with the quality of our products. Regarding the price difference, our retailers set their own prices, which may explain these discrepancies. We would like to assure you that we do our best to maintain competitive prices on our online site.
It is important to note that prices may vary from one reseller to another due to various factors, such as distribution costs, special promotions, commercial agreements, etc.
Have a nice day.
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Claude B.
Rating: 4 out of 5
following a purchase from 02/03/2025
The parcel was well received and the material conforms to the description.
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Response from DE BUYER
Thank you very much for your feedback. We are delighted that your parcel arrived in good condition and that the equipment met your expectations. Have a nice day.
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Daniel G.
Rating: 4 out of 5
following a purchase from 25/02/2025
Good material
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Response from DE BUYER
Thank you for your feedback. I'm glad you like our equipment. See you soon.
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Dominique T.
Rating: 4 out of 5
following a purchase from 22/02/2025
surprised that after cooking rice in 1 pan, the bottom of the pan remains marked with white marks that do not wash off...?? 1st use
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Response from DE BUYER
Thank you for your feedback. The white marks may be due to mineral residues in the water. You can remove them by scrubbing with a mixture of water and white vinegar. Please do not hesitate to contact us if necessary. We hope to see you soon.
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Elisabeth M.
Rating: 4 out of 5
following a purchase from 21/02/2025
Packaging size is disproportionately large for the product
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Response from DE BUYER
Thank you for taking the time to share your feedback with us. We are taking your comments into account to improve our packaging. Have a nice day.
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Charly V.
Rating: 4 out of 5
following a purchase from 25/01/2025
Out of stock on my order, not indicated on the site, so I had to wait a long time for delivery. I had to call to get information about my order. They then apologized for the inconvenience and made a personalized commercial gesture without any request on my part. Very professional and good experience, I recommend.
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Response from DE BUYER
Thank you for your feedback! We regret the delay, but are delighted that our gesture was appreciated. Your satisfaction remains our priority. We hope to see you soon!
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Sonia V.
Rating: 4 out of 5
following a purchase from 08/02/2025
Well-designed, well-presented, accessible site
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Response from DE BUYER
Thank you for your feedback! We're glad you liked our site and that it's easy to access. We hope to see you soon!
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Vincent F.
Rating: 4 out of 5
following a purchase from 06/02/2025
Perfect
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Response from DE BUYER
Thank you for your positive feedback. Your satisfaction is our priority. Please do not hesitate to contact us if you have any questions. Have a nice day.
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Enzo B.
Rating: 4 out of 5
following a purchase from 06/02/2025
Very good
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Response from DE BUYER
Thank you for your feedback. We are delighted to hear that your experience was satisfactory. Your satisfaction is our top priority.
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Jerome D.
Rating: 1 out of 5
following a purchase from 04/02/2025
Hello, after consulting your customer service, I purchased a tritan plastic socket that was supposed to fit the 'adapter' system I already have, however, it seems that the diameter is not compatible :((
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Response from DE BUYER
Hello and thank you for taking the time to share your feedback. After a phone conversation with you, we were able to resolve this issue. We hope that the solution found will bring you full satisfaction. Best regards.
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Marie-Dominique R.
Rating: 4 out of 5
following a purchase from 29/01/2025
Very satisfied with my purchase
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Response from DE BUYER
We sincerely thank you for your positive feedback and are delighted to hear that you are satisfied with your purchase. Have a nice day.
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Eliane B.
Rating: 4 out of 5
following a purchase from 28/01/2025
as I expected.
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Response from DE BUYER
We thank you for your feedback and are delighted to hear that our product has met your expectations. Your satisfaction is our priority. Have a nice day.
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Morgan C.
Rating: 4 out of 5
following a purchase from 07/01/2025
I think it's a shame that the cuffs are not included, or at least make a BIG ⚠️ and indicate that they are not included.
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Response from DE BUYER
Hello and thank you for your feedback.
Your feedback is important to us, and we will pass on your comment to improve the clarity of our product descriptions.
Have a nice day.
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Bruno R.
Rating: 4 out of 5
following a purchase from 05/01/2025
We thought 28 cm came from the bottom of the pan.
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Response from DE BUYER
We're sorry you got that impression. The dimensions indicated for our stoves generally correspond to the outside diameter, not the bottom diameter. However, the bottom diameter is indicated in the product description on our website. Thank you for your positive feedback!
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Guillaume D.
Rating: 1 out of 5
following a purchase from 06/01/2025
I bought a square mould, item error due to a code error on your part, I told them it's urgent because we're preparing a competition for the Sirha in Lyon, and I still haven't received my goods. If I don't receive it tomorrow, I'll send it back! I'll never order from you again!
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Response from DE BUYER
Hello, thank you for your feedback and we are sorry for the inconvenience. After verification, the tracking indicates that your package has been delivered. However, if you have not received it or if you have any problems, please do not hesitate to inform us so that we can help you and solve the problem quickly. Best regards.
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Monique A.
Rating: 4 out of 5
following a purchase from 30/12/2024
Super
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Patrice M.
Rating: 4 out of 5
following a purchase from 18/12/2024
It would be nice to show a tutorial on how to use stainless steel pans. On first use, I blackened the one I'd just ordered from you.
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Philippe M.
Rating: 4 out of 5
following a purchase from 05/01/2025
De Buyer quality, a little expensive though.
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Danielle C.
Rating: 4 out of 5
following a purchase from 29/12/2024
Very good products
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Christian F.
Rating: 4 out of 5
following a purchase from 23/12/2024
DPD WHO DELIVERED TO PICK-UP POINTS INSTEAD OF HOME DELIVERY AS REQUESTED
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Karl-Heiz J.
Rating: 1 out of 5
following a purchase from 18/12/2024
so far the goods have been on the way for 10 days and it is not yet clear when and if they will arrive at all
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Francis F.
Rating: 4 out of 5
following a purchase from 15/12/2024
The site is clear and easy to use
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Amandine O.
Rating: 4 out of 5
following a purchase from 15/12/2024
Very satisfied with my order. Quality product that meets my expectations!
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Jean Feancois B.
Rating: 4 out of 5
following a purchase from 07/12/2024
Très très bien
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David J.
Rating: 4 out of 5
following a purchase from 14/12/2024
Great equipment
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