The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.
The parcel was well received and the material conforms to the description.
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Response from DE BUYER
Thank you very much for your feedback. We are delighted that your parcel arrived in good condition and that the equipment met your expectations. Have a nice day.
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DANIEL G.
Rating: 4 out of 5
following a purchase from 25/02/2025
Good material
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Response from DE BUYER
Thank you for your feedback. I'm glad you like our equipment. See you soon.
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DOMINIQUE T.
Rating: 4 out of 5
following a purchase from 22/02/2025
surprised that after cooking rice in 1 pan, the bottom of the pan remains marked with white marks that do not wash off...?? 1st use
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Response from DE BUYER
Thank you for your feedback. The white marks may be due to mineral residues in the water. You can remove them by scrubbing with a mixture of water and white vinegar. Please do not hesitate to contact us if necessary. We hope to see you soon.
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Elisabeth M.
Rating: 4 out of 5
following a purchase from 21/02/2025
Packaging size is disproportionately large for the product
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Response from DE BUYER
Thank you for taking the time to share your feedback with us. We are taking your comments into account to improve our packaging. Have a nice day.
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Charly V.
Rating: 4 out of 5
following a purchase from 25/01/2025
Out of stock on my order, not indicated on the site, so I had to wait a long time for delivery. I had to call to get information about my order. They then apologized for the inconvenience and made a personalized commercial gesture without any request on my part. Very professional and good experience, I recommend.
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Response from DE BUYER
Thank you for your feedback! We regret the delay, but are delighted that our gesture was appreciated. Your satisfaction remains our priority. We hope to see you soon!
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Sonia V.
Rating: 4 out of 5
following a purchase from 08/02/2025
Well-designed, well-presented, accessible site
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Response from DE BUYER
Thank you for your feedback! We're glad you liked our site and that it's easy to access. We hope to see you soon!
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Vincent F.
Rating: 4 out of 5
following a purchase from 06/02/2025
Perfect
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Response from DE BUYER
Thank you for your positive feedback. Your satisfaction is our priority. Please do not hesitate to contact us if you have any questions. Have a nice day.
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Enzo B.
Rating: 4 out of 5
following a purchase from 06/02/2025
Very good
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Response from DE BUYER
Thank you for your feedback. We are delighted to hear that your experience was satisfactory. Your satisfaction is our top priority.
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JEROME D.
Rating: 1 out of 5
following a purchase from 04/02/2025
Hello, after consulting your customer service, I purchased a tritan plastic socket that was supposed to fit the 'adapter' system I already have, however, it seems that the diameter is not compatible :((
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Response from DE BUYER
Hello and thank you for taking the time to share your feedback. After a phone conversation with you, we were able to resolve this issue. We hope that the solution found will bring you full satisfaction. Best regards.
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Marie-Dominique R.
Rating: 4 out of 5
following a purchase from 29/01/2025
Very satisfied with my purchase
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Response from DE BUYER
We sincerely thank you for your positive feedback and are delighted to hear that you are satisfied with your purchase. Have a nice day.
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Eliane B.
Rating: 4 out of 5
following a purchase from 28/01/2025
as I expected.
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Response from DE BUYER
We thank you for your feedback and are delighted to hear that our product has met your expectations. Your satisfaction is our priority. Have a nice day.
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Morgan C.
Rating: 4 out of 5
following a purchase from 07/01/2025
I think it's a shame that the cuffs are not included, or at least make a BIG ⚠️ and indicate that they are not included.
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Response from DE BUYER
Hello and thank you for your feedback.
Your feedback is important to us, and we will pass on your comment to improve the clarity of our product descriptions.
Have a nice day.
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Bruno R.
Rating: 4 out of 5
following a purchase from 05/01/2025
We thought 28 cm came from the bottom of the pan.
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Response from DE BUYER
We're sorry you got that impression. The dimensions indicated for our stoves generally correspond to the outside diameter, not the bottom diameter. However, the bottom diameter is indicated in the product description on our website. Thank you for your positive feedback!
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Guillaume D.
Rating: 1 out of 5
following a purchase from 06/01/2025
I bought a square mould, item error due to a code error on your part, I told them it's urgent because we're preparing a competition for the Sirha in Lyon, and I still haven't received my goods. If I don't receive it tomorrow, I'll send it back! I'll never order from you again!
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Response from DE BUYER
Hello, thank you for your feedback and we are sorry for the inconvenience. After verification, the tracking indicates that your package has been delivered. However, if you have not received it or if you have any problems, please do not hesitate to inform us so that we can help you and solve the problem quickly. Best regards.
M
Monique A.
Rating: 4 out of 5
following a purchase from 30/12/2024
Super
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patrice M.
Rating: 4 out of 5
following a purchase from 18/12/2024
It would be nice to show a tutorial on how to use stainless steel pans. On first use, I blackened the one I'd just ordered from you.
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Philippe M.
Rating: 4 out of 5
following a purchase from 05/01/2025
De Buyer quality, a little expensive though.
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Danielle C.
Rating: 4 out of 5
following a purchase from 29/12/2024
Very good products
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Christian F.
Rating: 4 out of 5
following a purchase from 23/12/2024
DPD WHO DELIVERED TO PICK-UP POINTS INSTEAD OF HOME DELIVERY AS REQUESTED
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Karl-heiz J.
Rating: 1 out of 5
following a purchase from 18/12/2024
so far the goods have been on the way for 10 days and it is not yet clear when and if they will arrive at all
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Francis F.
Rating: 4 out of 5
following a purchase from 15/12/2024
The site is clear and easy to use
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Amandine O.
Rating: 4 out of 5
following a purchase from 15/12/2024
Very satisfied with my order. Quality product that meets my expectations!
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Jean feancois B.
Rating: 4 out of 5
following a purchase from 07/12/2024
Très très bien
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David J.
Rating: 4 out of 5
following a purchase from 14/12/2024
Great equipment
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Dominique C.
Rating: 4 out of 5
following a purchase from 09/12/2024
Order delivered as agreed.
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Response from DE BUYER
Thank you very much for your positive feedback. We are delighted that you are fully satisfied with your order and our delivery service. Thank you again for your confidence!
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Valérie V.
Rating: 4 out of 5
following a purchase from 08/12/2024
28 cm lid does not fit 28 cm pan
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Response from DE BUYER
Hello,
We apologize for the inconvenience. Due to the conicity of the pan, a lid that fits straight-edged products will not fit conical products. We manufacture universal stainless steel lids especially for frying pans. Please do not hesitate to contact us before making a purchase, so that we can advise you on the products you wish to buy. Best regards.
Y
YVETTE H.
Rating: 4 out of 5
following a purchase from 10/12/2024
very fast delivery, efficient and friendly driver, but so much packaging (fortunately no plastic!).
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Response from DE BUYER
Hello, thank you very much for your feedback. We are delighted to hear that you enjoyed our services. Regarding the packaging, we take note of your comment and will work to improve it. We wish you an excellent day!
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clement G.
Rating: 4 out of 5
following a purchase from 06/12/2024
a user manual for the inoc stove would have been appreciated, especially for a first purchase of this type.
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Response from DE BUYER
Hello, thank you very much for your feedback. Please don't hesitate to contact us if you encounter any difficulties. Best regards.
L
laurent G.
Rating: 4 out of 5
following a purchase from 09/12/2024
good material fast delivery
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Response from DE BUYER
Thank you for your positive feedback. We attach great importance to the punctuality of our deliveries and to the satisfaction of our customers. Yours faithfully
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Corinne G.
Rating: 4 out of 5
following a purchase from 07/12/2024
The product may be good, but delivery to Taïta at L'écu instead of l'écureuil... Not so good. Knowing that a few days before, I had had Lécureuil changed to Natoli... In short, lousy delivery. Too bad for me, a former Vosgian!
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Response from DE BUYER
Hello, thank you very much for your feedback. We're sorry for the delivery problem and we'll take your comment into account. Thank you again for your confidence.
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Monique D.
Rating: 4 out of 5
following a purchase from 03/12/2024
I haven't had a chance to use it yet.
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Response from DE BUYER
Hello and thank you for your positive review. Please don't hesitate to contact us if you have any questions or comments about our products. We're always here to help.
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Jürgen S.
Rating: 4 out of 5
following a purchase from 18/11/2024
The base of the pan bends when exposed to heat and creates an uneven frying result (induction)
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Maximilian K.
Rating: 1 out of 5
following a purchase from 15/11/2024
The pan has warped immediately and customer service has not responded to me for days. Order number: VERTHICYM
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Didier D.
Rating: 4 out of 5
following a purchase from 30/10/2024
Excellent products, efficient delivery
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Response from DE BUYER
We are delighted to hear that you have appreciated the quality of our products and that our delivery service has met your expectations. Have a nice day!
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Andree L.
Rating: 1 out of 5
following a purchase from 19/10/2024
website inaccessible
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Response from DE BUYER
Hello, we're sorry to hear that you've experienced difficulties when ordering from our site. We are aware of the bugs you mention and our team of developers is actively working to resolve them. Your experience is very important to us, and your feedback helps us to improve our service. We sincerely thank you for your patience and understanding.
Best regards.
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Bernard L.
Rating: 4 out of 5
following a purchase from 15/10/2024
Delivered by DPD, in a relay point instead of home delivery.
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Response from DE BUYER
Thank you for your feedback. We have taken into account your opinion regarding delivery by DPD. We are constantly working to improve our delivery service and take into account all our customers' comments. Thank you again for your confidence and see you soon!
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Jonathan B.
Rating: 4 out of 5
following a purchase from 14/10/2024
My first purchase and I'm satisfied
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Response from DE BUYER
Thank you for your positive review. We are delighted that you were satisfied with your first purchase. Please don't hesitate to contact us if you need any help or advice. Have a nice day.
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Antoine D.
Rating: 4 out of 5
following a purchase from 14/10/2024
n
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Response from DE BUYER
Thank you for your feedback. We look forward to seeing you again!
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Jean-Michel R.
Rating: 4 out of 5
following a purchase from 10/10/2024
compliant.
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Response from DE BUYER
Thank you very much for your feedback!
We are delighted that our product has met your expectations. If you need any advice, don't hesitate to contact us. Have a nice day!
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Pabarcius A.
Rating: 1 out of 5
following a purchase from 14/09/2024
canceled order with no explain, left me in trouble
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