DE BUYER is consistently praised for fast and reliable delivery, with many reviews noting rapid processing, timely delivery, and secure, careful packaging that keeps products in pristine condition. Customers highlight the quality of the equipment and materials, describing carbon steel and stainless options as high quality, durable, and enjoyable to cook with, as well as efficient performance like even grinding and easy cleaning. The ordering process is described as easy and informative, with clear online information and helpful, responsive customer service supporting exchanges or returns when needed. Overall, shoppers express strong satisfaction with the product lineup, reliability, and the support experience from DE BUYER.
Everything sticks in the 3 iron pans I bought you.
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Response from DE BUYER
Hello, we're here to help! If you have a problem with one of our products, please contact us directly and we'll do our best to help you solve the problem. Here's our e-mail address: [email protected]
Best regards.
A
Augustin L.
Rating: 4 out of 5
following a purchase from 04/03/2024
Good products, but disappointed with the stickers which are so difficult to remove from the bottom of the pans. Even after the first wash, the round mark remains. It's a pity for such beautiful products that the first experience with the utensils is so unpleasant.
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Response from DE BUYER
Hello,
We're sorry to hear that you're not entirely satisfied with your purchase. We have e-mailed you some methods of removing the mark from the label. If you encounter any problems with your products, please do not hesitate to contact us at the following e-mail address: [email protected]
We will find the best solution to resolve the situation. Best regards.
J
Jerome J.
Rating: 4 out of 5
following a purchase from 04/03/2024
,,,
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Bernard D.
Rating: 4 out of 5
following a purchase from 28/02/2024
Perfect
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Salvatore Julien C.
Rating: 4 out of 5
following a purchase from 20/02/2024
The pan is practical and the handle is ergonomically designed. It suits me very well. However, there are a few marks from cooking which don't go away even after washing (mea culpa, but you have to scrape with the green side...). I don't know what it's due to...
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Cédric D.
Rating: 1 out of 5
following a purchase from 11/02/2024
Package still not received
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Response from DE BUYER
Hello,
We are deeply sorry for this mishap.
We are relieved to learn that your parcel has finally been delivered following our complaint with the Colissimo service. We hope that despite this setback, you are satisfied with your order.
Thank you for your patience and understanding.
Yours faithfully
G
Grégory T.
Rating: 4 out of 5
following a purchase from 14/02/2024
Excellent products
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Olivier M.
Rating: 4 out of 5
following a purchase from 11/02/2024
I am delighted with my purchase from De Buyer
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Julie P.
Rating: 4 out of 5
following a purchase from 06/02/2024
Delighted with my purchase. Received the pans beautifully packaged. Everything was as ordered. After a few days of use, I'm satisfied with the cooking quality. I haven't yet mastered the art of making omelettes that don't stick. It would have been nice if I'd received a message giving me an idea of delivery times as soon as I ordered. To be improved to make the customer experience more pleasant. I didn't know if my order was being processed.
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Benedicte B.
Rating: 4 out of 5
following a purchase from 31/01/2024
Ras
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Barbara R.
Rating: 4 out of 5
following a purchase from 26/01/2024
Fine
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Florent C.
Rating: 4 out of 5
following a purchase from 05/01/2024
Ras
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Pierre D.
Rating: 4 out of 5
following a purchase from 18/01/2024
After a first use of cooking tournedos I am very satisfied.
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Jerome A.
Rating: 4 out of 5
following a purchase from 09/01/2024
Very good
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Mourad B.
Rating: 4 out of 5
following a purchase from 08/01/2024
Yes, I can certify that it's hand-held, that it's of high quality, and that it's tasty and healthy when cooked.
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Christophe S.
Rating: 4 out of 5
following a purchase from 10/01/2024
Good products and easy to order but: I can't get delivery in Germany via the website. I can't find a link to manage my account, for example to delete my data or to manage my order.
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Abdelaziz Mahfoud B.
Rating: 4 out of 5
following a purchase from 04/01/2024
a little long to receive but if not the order arrived well
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Claudine V.
Rating: 4 out of 5
following a purchase from 05/01/2024
Very nice purchase
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Daniel L.
Rating: 4 out of 5
following a purchase from 27/12/2023
Very serious
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Jean-Pierre P.
Rating: 4 out of 5
following a purchase from 22/12/2023
The quality of buyer nothing to say the top.
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Christophe N.
Rating: 4 out of 5
following a purchase from 26/12/2023
Very beautiful and good stove, the small negative point is the weight, but we should get used to it.
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Viviane M.
Rating: 4 out of 5
following a purchase from 26/11/2023
Very well packed
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Benoît G.
Rating: 4 out of 5
following a purchase from 15/12/2023
Very good. Except for the packaging, which is a little bulky for the size of the pan.
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Richard S.
Rating: 4 out of 5
following a purchase from 10/12/2023
For a first pan, very satisfied, good packaging. I have recommended for. Next gifts
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Evelyne G.
Rating: 4 out of 5
following a purchase from 16/12/2023
This is a gift so I can't give you an opinion on the product.
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Sophie D.
Rating: 1 out of 5
following a purchase from 07/12/2023
Hello, my order is not complete and what's more I've had no news about the rest, about the arrival of my missing item. What's more, you're asking me what I think about it as if I'd received absolutely everything, when that's not the case. Will I at least receive my missing item when my payment has gone through? Despite this, yes, the products are magnificent and of high quality.
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Response from DE BUYER
Hello, we're sorry for the inconvenience. Unfortunately, the product is out of stock. As indicated in our email exchanges, we will ship the missing product at the beginning of February, along with a commercial gesture.
Thank you for your understanding and trust.
Yours faithfully
S
Sylvain K.
Rating: 1 out of 5
following a purchase from 14/12/2023
Hello, I had ordered a 28 cm inner diameter pan and I received a 20 cm pan because there is an error in the dimensions of the description of the pans. I hope this error will be corrected. I was able to benefit from a commercial gesture and the error will be repaired. On the other hand, I received a steel crêpe pan and there's a part that won't stick, so the pancakes stick. It's impossible to get the non-stick effect on this pan, which I've prepared several times with oil as recommended on the instructions. On the other hand, steaks cook well in this crêpe pan! So I'm not satisfied with this steel product, which is supposedly anti-adhesive.
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Response from DE BUYER
Hello,
The breeching of your stove will become optimal with use, and it is normal for the breeching not to be uniform immediately.
For further advice on our steel products, please contact our customer service department. We're here to help!
Best regards.
J
Josiane Z.
Rating: 4 out of 5
following a purchase from 14/12/2023
Product conforms to my order. To be seen in use!
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Bernard P.
Rating: 4 out of 5
following a purchase from 13/12/2023
It's good, but I wasn't alerted by the way the pan was unstuck, and I must have done the wrong thing because it sticks a lot.
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Nadine R.
Rating: 4 out of 5
following a purchase from 13/12/2023
Very well packaged beautiful article but 10 days to make the voges Avignon a little long
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Marc C.
Rating: 1 out of 5
following a purchase from 09/12/2023
Order placed on 9/12 received on 20/12 Delivery time doubled compared to site promise. Product overcharged. 2 reminders before being reimbursed for the overcharge.
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Response from DE BUYER
Hello,
We understand your dissatisfaction and thank you for your patience. At the end of the year, processing times are sometimes longer. We have taken note of your comment to improve this point. We remain at your disposal should you need us. Yours sincerely
O
Olivier V.
Rating: 1 out of 5
following a purchase from 02/12/2023
Hello, I received my order but one of the stoves is damaged (scratches and marks), I made a complaint with photos but to date no return from customer service. I look forward to hearing from you. Best regards Olivier Visbecq
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Response from DE BUYER
Hello, we're sorry for the inconvenience.
Based on the photos we've e-mailed you, we've given you an answer. We would like to point out that our stove is made of raw steel, which makes it an exceptionally robust product. Rough steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the performance of the stove.
We thank you for your understanding and trust.
Yours faithfully
T
Thierry H.
Rating: 4 out of 5
following a purchase from 11/12/2023
Top products but delivery times can be improved!
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Gilles M.
Rating: 4 out of 5
following a purchase from 07/12/2023
bonjour je suis très contant des établissements de BUYER je les recommandes .merci
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Castel G.
Rating: 1 out of 5
following a purchase from 09/12/2023
Dear Customer Service, I am writing to express my deep dissatisfaction with a product I recently purchased from you. I used the product for the first time, scrupulously following the instructions provided. Unfortunately, to my great disappointment, I found rust stains after cleaning it with water. This product, which is also very expensive, did not meet my expectations or the quality I usually associate with your brand. I am extremely disappointed and am seriously considering not being your customer in the future. I would therefore ask you to review my situation and take the appropriate steps to resolve this issue. I look forward to a prompt and satisfactory reply. Yours sincerely, Guy Castel
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Response from DE BUYER
Hello,
We are sorry to hear that you are experiencing a problem with our product. We would like to point out that our stoves are made of raw steel, which makes them extremely robust. Our stoves have no surface treatment to protect them from rust. It is possible for a steel pan to rust.
We can help you and share our tips for using and maintaining the Mineral B pan. Can you send us a message directly so that we can solve the problem together?
Best regards.
B
Benoit G.
Rating: 1 out of 5
following a purchase from 07/12/2023
Mineral B stoves are very disappointing. They stick, are difficult to bake and stain the pans. Also very difficult to clean. Considering the price, it's a regrettable purchase.
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Response from DE BUYER
Hello,
We are sorry to hear that you are not entirely satisfied with one of our products. Could you please send us a message directly so that we can help you with your steel stoves.
Here's our contact e-mail: [email protected]
Best regards.
M
Marc M.
Rating: 4 out of 5
following a purchase from 02/07/2023
Very good but customer service does not respond to email
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Iléa P.
Rating: 4 out of 5
following a purchase from 10/12/2023
Fast and well-packaged quality products. One error on the order, but this was quickly rectified.
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Marc V.
Rating: 4 out of 5
following a purchase from 10/12/2023
perfect
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Victor D.
Rating: 4 out of 5
following a purchase from 06/12/2023
correct purchase and good product
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