English 
Français 
Deutsch 
A
Rating: 4 out of 5
a little long to receive but if not the order arrived well
Translated reviews
Customer reviews of DE BUYER
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 4 406 published reviews
Summary of reviews
The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.
Reviews 1 and 4 stars
Reset filtersC
Rating: 4 out of 5
Very nice purchase
Translated reviews
D
Rating: 4 out of 5
Very serious
Translated reviews
J
Rating: 4 out of 5
The quality of buyer nothing to say the top.
Translated reviews
C
Rating: 4 out of 5
Very beautiful and good stove, the small negative point is the weight, but we should get used to it.
Translated reviews
V
Rating: 4 out of 5
Very well packed
Translated reviews
B
Rating: 4 out of 5
Very good. Except for the packaging, which is a little bulky for the size of the pan.
Translated reviews
R
Rating: 4 out of 5
For a first pan, very satisfied, good packaging. I have recommended for. Next gifts
Translated reviews
E
Rating: 4 out of 5
This is a gift so I can't give you an opinion on the product.
Translated reviews
S
Rating: 1 out of 5
Hello, my order is not complete and what's more I've had no news about the rest, about the arrival of my missing item. What's more, you're asking me what I think about it as if I'd received absolutely everything, when that's not the case. Will I at least receive my missing item when my payment has gone through? Despite this, yes, the products are magnificent and of high quality.
Translated reviews
Response from DE BUYER
Hello, we're sorry for the inconvenience. Unfortunately, the product is out of stock. As indicated in our email exchanges, we will ship the missing product at the beginning of February, along with a commercial gesture.
Thank you for your understanding and trust.
Yours faithfully
Thank you for your understanding and trust.
Yours faithfully
S
Rating: 1 out of 5
Hello, I had ordered a 28 cm inner diameter pan and I received a 20 cm pan because there is an error in the dimensions of the description of the pans. I hope this error will be corrected. I was able to benefit from a commercial gesture and the error will be repaired. On the other hand, I received a steel crêpe pan and there's a part that won't stick, so the pancakes stick. It's impossible to get the non-stick effect on this pan, which I've prepared several times with oil as recommended on the instructions. On the other hand, steaks cook well in this crêpe pan! So I'm not satisfied with this steel product, which is supposedly anti-adhesive.
Translated reviews
Response from DE BUYER
Hello,
The breeching of your stove will become optimal with use, and it is normal for the breeching not to be uniform immediately.
For further advice on our steel products, please contact our customer service department. We're here to help!
Best regards.
The breeching of your stove will become optimal with use, and it is normal for the breeching not to be uniform immediately.
For further advice on our steel products, please contact our customer service department. We're here to help!
Best regards.
J
Rating: 4 out of 5
Product conforms to my order. To be seen in use!
Translated reviews
B
Rating: 4 out of 5
It's good, but I wasn't alerted by the way the pan was unstuck, and I must have done the wrong thing because it sticks a lot.
Translated reviews
N
Rating: 4 out of 5
Very well packaged beautiful article but 10 days to make the voges Avignon a little long
Translated reviews
M
Rating: 1 out of 5
Order placed on 9/12 received on 20/12 Delivery time doubled compared to site promise. Product overcharged. 2 reminders before being reimbursed for the overcharge.
Translated reviews
Response from DE BUYER
Hello,
We understand your dissatisfaction and thank you for your patience. At the end of the year, processing times are sometimes longer. We have taken note of your comment to improve this point. We remain at your disposal should you need us. Yours sincerely
We understand your dissatisfaction and thank you for your patience. At the end of the year, processing times are sometimes longer. We have taken note of your comment to improve this point. We remain at your disposal should you need us. Yours sincerely
O
Rating: 1 out of 5
Hello, I received my order but one of the stoves is damaged (scratches and marks), I made a complaint with photos but to date no return from customer service. I look forward to hearing from you. Best regards Olivier Visbecq
Translated reviews
Response from DE BUYER
Hello, we're sorry for the inconvenience.
Based on the photos we've e-mailed you, we've given you an answer. We would like to point out that our stove is made of raw steel, which makes it an exceptionally robust product. Rough steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the performance of the stove.
We thank you for your understanding and trust.
Yours faithfully
Based on the photos we've e-mailed you, we've given you an answer. We would like to point out that our stove is made of raw steel, which makes it an exceptionally robust product. Rough steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the performance of the stove.
We thank you for your understanding and trust.
Yours faithfully
T
Rating: 4 out of 5
Top products but delivery times can be improved!
Translated reviews
G
Rating: 4 out of 5
bonjour je suis très contant des établissements de BUYER je les recommandes .merci
Translated reviews
C
Rating: 1 out of 5
Dear Customer Service, I am writing to express my deep dissatisfaction with a product I recently purchased from you. I used the product for the first time, scrupulously following the instructions provided. Unfortunately, to my great disappointment, I found rust stains after cleaning it with water. This product, which is also very expensive, did not meet my expectations or the quality I usually associate with your brand. I am extremely disappointed and am seriously considering not being your customer in the future. I would therefore ask you to review my situation and take the appropriate steps to resolve this issue. I look forward to a prompt and satisfactory reply. Yours sincerely, Guy Castel
Translated reviews
Response from DE BUYER
Hello,
We are sorry to hear that you are experiencing a problem with our product. We would like to point out that our stoves are made of raw steel, which makes them extremely robust. Our stoves have no surface treatment to protect them from rust. It is possible for a steel pan to rust.
We can help you and share our tips for using and maintaining the Mineral B pan. Can you send us a message directly so that we can solve the problem together?
Best regards.
We are sorry to hear that you are experiencing a problem with our product. We would like to point out that our stoves are made of raw steel, which makes them extremely robust. Our stoves have no surface treatment to protect them from rust. It is possible for a steel pan to rust.
We can help you and share our tips for using and maintaining the Mineral B pan. Can you send us a message directly so that we can solve the problem together?
Best regards.
B
Rating: 1 out of 5
Mineral B stoves are very disappointing. They stick, are difficult to bake and stain the pans. Also very difficult to clean. Considering the price, it's a regrettable purchase.
Translated reviews
Response from DE BUYER
Hello,
We are sorry to hear that you are not entirely satisfied with one of our products. Could you please send us a message directly so that we can help you with your steel stoves.
Here's our contact e-mail: [email protected]
Best regards.
We are sorry to hear that you are not entirely satisfied with one of our products. Could you please send us a message directly so that we can help you with your steel stoves.
Here's our contact e-mail: [email protected]
Best regards.
M
Rating: 4 out of 5
Very good but customer service does not respond to email
Translated reviews
I
Rating: 4 out of 5
Fast and well-packaged quality products. One error on the order, but this was quickly rectified.
Translated reviews
M
Rating: 4 out of 5
perfect
Translated reviews
V
Rating: 4 out of 5
correct purchase and good product
Translated reviews
E
Rating: 4 out of 5
Too bad the salt mill wasn't packed in a cardboard box like the pepper mill!
Translated reviews
J
Rating: 4 out of 5
Very serious
Translated reviews
R
Rating: 4 out of 5
Very good frying pan, a little heavy for me but does its job well, especially with meat.
Translated reviews
V
Rating: 4 out of 5
Package well received. Gift for Christmas.
Translated reviews
L
Rating: 1 out of 5
this is not a comment on the quality of your products... But I don't understand that the buyer is responsible for the return if the product is not suitable...
Translated reviews
Response from DE BUYER
Hello,
Thank you for sharing your review and we understand your concern about return shipping costs.
Our returns policy is designed in accordance with the Hamon law. In the event of retraction, it is the buyer who bears the return costs, as indicated in our General Sales Conditions.
Thank you for your understanding. Yours faithfully
Thank you for sharing your review and we understand your concern about return shipping costs.
Our returns policy is designed in accordance with the Hamon law. In the event of retraction, it is the buyer who bears the return costs, as indicated in our General Sales Conditions.
Thank you for your understanding. Yours faithfully
M
Rating: 4 out of 5
Very carefully packed parcel. Satisfactory delivery time. The quality of the products has been proven for a long time.
Translated reviews
P
Rating: 1 out of 5
Order lost in the post. De buyer refuses to take care of anything and I'm left to fend for myself (even though they are legally responsible for the parcel until I receive it). This Christmas present probably won't be under the tree. Next time I'll go through Amazon.
Translated reviews
Response from DE BUYER
Hello,
First of all, we would like to apologize for the inconvenience caused by the loss of your parcel by the Colissimo delivery service. We understand the importance of receiving your order on time, and sincerely regret any complications this may have caused.
We took the necessary measures as soon as we became aware of the situation. A new order was immediately dispatched, and we are delighted to note that it was successfully delivered on 22/12/2023.
Your satisfaction is our priority, and we hope that despite this incident, you will be able to fully enjoy your products. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your understanding and trust.
Yours faithfully
First of all, we would like to apologize for the inconvenience caused by the loss of your parcel by the Colissimo delivery service. We understand the importance of receiving your order on time, and sincerely regret any complications this may have caused.
We took the necessary measures as soon as we became aware of the situation. A new order was immediately dispatched, and we are delighted to note that it was successfully delivered on 22/12/2023.
Your satisfaction is our priority, and we hope that despite this incident, you will be able to fully enjoy your products. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your understanding and trust.
Yours faithfully
P
Rating: 4 out of 5
Nickel
Translated reviews
J
Rating: 4 out of 5
4 stars and not 5 for two reasons: - We postponed delivery by two days but this was not taken into account by the deliveryman! - Stove very good but too expensive :)
Translated reviews
V
Rating: 4 out of 5
Hello, I bought the 28 cm steel frying pan some time ago and I'm very satisfied with the quality and efficiency of the product. I recently bought one as a gift.
Translated reviews
C
Rating: 4 out of 5
Good quality product, regrets the labels stuck on the products. Fast delivery!
Translated reviews
C
Rating: 1 out of 5
I apologize in advance for the bad review. But the dimensions of the piece were not displayed on your website. My pastry chef and I thought it should be standard. Except that the piece is 2 cm too long. So it's of no use to me.
Translated reviews
Response from DE BUYER
Hello, we're very sorry to hear that your experience with one of our products was unsatisfactory. After checking on our site, in the external dimensions tab on the right of the product description, the product dimensions are correctly specified.
If you have any doubts about your order, please contact our customer service department by e-mail: [email protected] or by telephone: 0329300793.
Our team will be delighted to advise you. Best regards.
If you have any doubts about your order, please contact our customer service department by e-mail: [email protected] or by telephone: 0329300793.
Our team will be delighted to advise you. Best regards.
A
Rating: 4 out of 5
sometimes a bit confusing, but a very pleasant site
Translated reviews
R
Rating: 4 out of 5
Very good, the parcel arrived on time.
Translated reviews
N
Rating: 4 out of 5
Overall satisfied with the quality of the Alchimy range, but disappointed with the stainless steel lids offered, which come from the Prim'appetit range and don't fit the pans well. Glass lids fit better.
Translated reviews
Response from DE BUYER
Hello, thank you for your interest in our products. The stainless steel lid recommended for the ALCHIMY and PRIM'APPETY collections is indeed the same, and fits both collections. Despite a slight play on the ALCHIMY, the lid fits snugly and doesn't wobble.
What's more, the ALCHIMY glass lid fits perfectly with the ALCHIMY collection, as shown in the PDF catalog available on our website. There you'll find an accessories guide offering full visibility of lid compatibility. If you have any further questions, please do not hesitate to contact us. Best regards.
What's more, the ALCHIMY glass lid fits perfectly with the ALCHIMY collection, as shown in the PDF catalog available on our website. There you'll find an accessories guide offering full visibility of lid compatibility. If you have any further questions, please do not hesitate to contact us. Best regards.
L
Rating: 4 out of 5
Very good product conforms to my expectations and delivered on time 👍
Translated reviews