Customer reviews of DE BUYER

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 4 406 published reviews
5 4 012 91% 4 281 6% 3 45 1% 2 26 1% 1 42 1%

Summary of reviews

The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.

Reviews 1 and 4 stars

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Bertrand C.
Rating: 4 out of 5
following a purchase from 01/06/2023
Complies Very good quality Procedure a little cumbersome for returns
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Delphine S.
Rating: 4 out of 5
following a purchase from 19/05/2023
Good quality and delivery
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CHRISTIANE R.
Rating: 1 out of 5
following a purchase from 13/05/2023
I bought the same products 10 years ago, and the ones I've just received are of lesser quality... I deeply regret my purchase and think that du Creuset would have been much better! I bought a device to catch on the handles, it doesn't work with the pans I received although on the site it was mentioned that it should work. The handles are much too big
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Response from DE BUYER
Hello, we're here to help! If you have a problem with one of our products, please contact us directly at [email protected] and we'll do our best to help you solve the problem. The necklaces you have ordered are not compatible with the LOQY handle. The handle you have ordered works only with products from the LOQY collection. Yours faithfully
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serge D.
Rating: 4 out of 5
following a purchase from 07/05/2023
Beautiful presentation and finish
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TAOUFIK A.
Rating: 1 out of 5
following a purchase from 10/04/2023
Order not received
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Response from DE BUYER
Hello, we're sorry for the inconvenience.
Unless we are mistaken, we have not received a request for this parcel. You normally received a colissimo tracking number to follow your parcel.
We went on your tracking link and we see that your package is back to us because the deadline to retrieve your package is exceeded, it is indicated that you were notified that your package was waiting in your post office. We will resend it as soon as we receive it. Yours faithfully
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Xavier M.
Rating: 1 out of 5
following a purchase from 17/01/2023
Hello, my Poêle Lyonnaise CHOC is not flat. It is therefore not possible to use it on plates. The more I use it, the more it warps. In short, a product I can no longer use. No response from the after-sales service, it's really regrettable. Xavier
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Response from DE BUYER
Hello, thank you for your confidence and we are sorry for the problem encountered. We hope that you will be completely satisfied with the replacement product sent to you and that your experience with our products will not leave a bitter taste in your mouth. Yours faithfully
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Emmanuelle C.
Rating: 4 out of 5
following a purchase from 16/04/2023
Fast delivery, but delivery costs as much as the small part ordered.
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Ludivine G.
Rating: 1 out of 5
following a purchase from 08/04/2023
Hello, order taken into account very late several days after.
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Response from DE BUYER
Hello, we're sorry for the inconvenience, we had a technical problem that was quickly resolved.
Your order was placed at the beginning of the Easter weekend, our company does not work on weekends, so we processed orders on Tuesday, and your parcel was dispatched on Friday.
After the 3-day weekend, there were also a lot of orders to prepare.
Thank you for your patience, which I hope has been rewarded by receiving our products.
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Suzy V.
Rating: 4 out of 5
following a purchase from 21/03/2023
Quality stove, delivered quickly. The packaging is far too bulky for the size of the item, which is a bit of a waste.
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alain K.
Rating: 4 out of 5
following a purchase from 20/03/2023
not suitable for pancakes
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Bruno N.
Rating: 4 out of 5
following a purchase from 16/03/2023
Excellent product
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Aude H.
Rating: 4 out of 5
following a purchase from 12/03/2023
Quality product, as described. One star less for over-wrapping.
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Philippe L.
Rating: 4 out of 5
following a purchase from 09/03/2023
...
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Pierre M.
Rating: 4 out of 5
following a purchase from 05/03/2023
There's nothing to say about the product itself, but I think it's a shame that it doesn't fit the 32 diameter frying pan.
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Claire G.
Rating: 1 out of 5
following a purchase from 03/03/2023
Very disappointed not with the product but with the tons of packaging used for shipping! 2 boxes inside each other, plus lots of tissue paper, plus lots of folded kraft paper .... Shameful for the planet, unworthy of your brand.
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Response from DE BUYER
Hello, we're sorry you're disappointed with our packaging. The customer experience and the environmental impact of our business are very important to us. Our priority is to ensure that your products arrive in perfect condition, which may sometimes require the use of more paper. However, we would like to emphasize that all our stuffing papers are recyclable and that no plastic is used for packaging. Our e-commerce shipments are very recent, and we're still learning and adapting to shipping packages to private customers. Thank you for your feedback, which will help us improve our packaging process.
Best regards.
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Benoît N.
Rating: 4 out of 5
following a purchase from 05/03/2023
very nice stoves but a bit heavy
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Claude B.
Rating: 4 out of 5
following a purchase from 02/03/2023
Top class thanks
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Philippe L.
Rating: 4 out of 5
following a purchase from 17/02/2023
Delivery compliant, quality product. Too bad the wood on the handle doesn't cover all the metal (which heats up quite a bit!).
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EMMANUEL H.
Rating: 1 out of 5
following a purchase from 24/01/2023
Absolutely not satisfied with my order. 1 month to receive 2 articles, coming from China for a so-called "French" house... No follow-up in the transaction, I called 4 times the service to have news, and still today I await a refund of a commercial gesture of an unknown amount...
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fernand C.
Rating: 4 out of 5
following a purchase from 02/02/2023
no info on delivery date
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Franck K.
Rating: 4 out of 5
following a purchase from 22/01/2023
Everything went smoothly from order to delivery ... and the quality of the products is faithful to the standards of the De Buyer brand.
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Pierrette B.
Rating: 4 out of 5
following a purchase from 19/01/2023
Very good...except for the high price.
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Guy D.
Rating: 4 out of 5
following a purchase from 02/01/2023
Fast delivery but no delivery notice and parcel found on the doorstep in the rain.
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Lorenzo S.
Rating: 4 out of 5
following a purchase from 29/12/2022
delivered as ordered, nice item
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Agnes L.
Rating: 4 out of 5
following a purchase from 27/12/2022
Hello The instructions could be more explicit. Great delivery.
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François-Marie P.
Rating: 4 out of 5
following a purchase from 27/12/2022
Thank you very much. For the quality of your products, for the warm welcome I received when I called your sales department.
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Françoise L.
Rating: 4 out of 5
following a purchase from 24/12/2022
fast delivery, easy to use site, didn't have to call.
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Pierre M.
Rating: 4 out of 5
following a purchase from 12/12/2022
Site OK. Great product!
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Jean louis D.
Rating: 4 out of 5
following a purchase from 19/12/2022
colissimo delivery thrown over the neighbor's gate.... despite our presence without damage fortunately
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Typhanie P.
Rating: 4 out of 5
following a purchase from 19/12/2022
The tail of the pan arrived slightly bent at the end but after several orders this is the first time this has happened. Quality material.
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olivier B.
Rating: 4 out of 5
following a purchase from 17/12/2022
quality product.
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Nathalie R.
Rating: 4 out of 5
following a purchase from 16/12/2022
order conforms, quality item but not used as gift
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Andrée V.
Rating: 4 out of 5
following a purchase from 16/12/2022
Satisfied
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Wafik A.
Rating: 4 out of 5
following a purchase from 14/12/2022
Very good
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Louis P.
Rating: 1 out of 5
following a purchase from 14/12/2022
NOT ACCEPTABLE Among the batch of pans I bought, there was one with a severely deformed handle. This defect is obvious and visible. As this damaged product was individually packaged and the carton showed no signs of damage, it was sent to me with full knowledge of the facts. Obviously, this obliges me to return it to you and wait for a new copy.
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Nicolas L.
Rating: 1 out of 5
following a purchase from 14/12/2022
Item (Revolution mandolin) broken after 2 attempts. The guide doesn't slide properly, you have to force it, in short, catastrophic. Impossible to slice "by hand", without the pusher. In short, very surprising for a De Buyer product, usually they never disappoint me.
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Catherine M.
Rating: 4 out of 5
following a purchase from 01/12/2022
For quality results, you need quality tools. DE BUYER quality products
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Patrice D.
Rating: 4 out of 5
following a purchase from 07/12/2022
perfect. Fast delivery, compliant product
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Christine H.
Rating: 4 out of 5
following a purchase from 02/12/2022
Product delivered quickly, conforms to demand and is of good quality, not yet tested as a Christmas gift.
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Suzanne S.
Rating: 4 out of 5
following a purchase from 03/12/2022
Available and efficient staff
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