Customer reviews of DE BUYER

9,7 /10

Based on 4 407 published reviews

5 4 013 91% 4 281 6% 3 45 1% 2 26 1% 1 42 1%

Summary of reviews

The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.

Reviews 1 and 5 stars

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Jean-François R.

Published on 27/11/2023 à 09h36 following a purchase from 14/11/2023

Fast and accurate delivery. Fully satisfied.

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Christophe P.

Published on 27/11/2023 à 09h22 following a purchase from 12/11/2023

I apologize in advance for the bad review. But the dimensions of the piece were not displayed on your website. My pastry chef and I thought it should be standard. Except that the piece is 2 cm too long. So it's of no use to me.

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Response from DE BUYER Published on 30/11/2023

Hello, we're very sorry to hear that your experience with one of our products was unsatisfactory. After checking on our site, in the external dimensions tab on the right of the product description, the product dimensions are correctly specified.
If you have any doubts about your order, please contact our customer service department by e-mail: [email protected] or by telephone: 0329300793.
Our team will be delighted to advise you. Best regards.

Madeline F.

Published on 27/11/2023 à 09h08 following a purchase from 09/11/2023

Perfect!

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Jean-Claude D.

Published on 27/11/2023 à 07h25 following a purchase from 13/11/2023

I've been looking for this type of article, so I'm going to complete my series.

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PIERRE D.

Published on 27/11/2023 à 07h06 following a purchase from 13/11/2023

Very pleased

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Remi H.

Published on 27/11/2023 à 01h10 following a purchase from 14/11/2023

excellent opera mold

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Karen R.

Published on 26/11/2023 à 18h51 following a purchase from 13/11/2023

Good value for money

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Valerie A.

Published on 26/11/2023 à 17h21 following a purchase from 12/11/2023

Perfect!!!

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sophie B.

Published on 26/11/2023 à 10h01 following a purchase from 12/11/2023

Always satisfied

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Georges G.

Published on 26/11/2023 à 08h42 following a purchase from 13/11/2023

The products are magnificent and I can only congratulate customer service for its friendliness, understanding and speed of reaction. Well done. We'd like to see a lot more like this on the net ... and elsewhere.

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Clement M.

Published on 25/11/2023 à 10h08 following a purchase from 11/11/2023

At last a real stove at home steak patate saute and omellette are better

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Claire A.

Published on 25/11/2023 à 07h58 following a purchase from 12/11/2023

I've just reordered from debauyer, after buying a cast-iron frying pan from them, which took me a long time to use because I didn't really understand how to use it, I'd washed it and left it to dry and it had rusted... So I ended up calling De Buyer customer service, where I immediately got a very friendly person, who explained to me very clearly how to use and maintain a cast-iron frying pan. I follow the recommendations to the letter, and then, revelation: with the same recipe as for years, my pancakes were exceptionally melting, they simply didn't taste the same and were delicious as ever! My children and I couldn't believe it. The quality of the cooking and baking utensils is so impressive, I really don't regret buying from De Buyer!

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Jean Claude A.

Published on 25/11/2023 à 07h51 following a purchase from 09/11/2023

Good product, as I expected. Perfect.

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Nathalie B.

Published on 25/11/2023 à 07h34 following a purchase from 10/11/2023

Thank you, my son is delighted with the madeleine and muffin moulds.

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Christian D.

Published on 25/11/2023 à 06h31 following a purchase from 11/11/2023

Stove. well made with a very long handle, practical for use in a fireplace.

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Mickaël B.

Published on 24/11/2023 à 22h53 following a purchase from 04/11/2023

Excellent quality products and fast delivery. I recommend it!

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Patrick G.

Published on 24/11/2023 à 17h08 following a purchase from 09/11/2023

Quality materials and fast delivery!

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Catherine C.

Published on 24/11/2023 à 09h05 following a purchase from 09/11/2023

All OK.

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Claudine F.

Published on 23/11/2023 à 13h57 following a purchase from 07/11/2023

order very well packaged. fast and reliable delivery

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Rachel B.

Published on 23/11/2023 à 06h21 following a purchase from 07/11/2023

the pan arrived on time impeccable delivery

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Kevin C.

Published on 20/11/2023 à 19h28 following a purchase from 05/11/2023

Very good product and fast delivery 👍

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Mike L.

Published on 20/11/2023 à 13h54 following a purchase from 07/11/2023

Professional quality equipment!

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Kévin T.

Published on 20/11/2023 à 11h35 following a purchase from 16/10/2023

Quality products and great customer service, and yes, that's rare enough to mention.

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Eric R.

Published on 20/11/2023 à 09h56 following a purchase from 05/11/2023

Product meets my expectations and is of very good quality.

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Laurence M.

Published on 20/11/2023 à 06h59 following a purchase from 07/11/2023

Impeccable ordering experience: fast and reliable delivery.

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jean yves S.

Published on 19/11/2023 à 10h22 following a purchase from 05/11/2023

Top

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laurent S.

Published on 19/11/2023 à 10h16 following a purchase from 05/11/2023

Fast, reliable and top quality.

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Christophe J.

Published on 19/11/2023 à 10h13 following a purchase from 03/11/2023

Perfect

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Richard R.

Published on 19/11/2023 à 08h18 following a purchase from 03/11/2023

Relay point delivery ok, impeccable packaging, very convincing product (one week of use)! Beautiful grind. Great replacement for an expensive French product whose acrylic body broke up...

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francoise D.

Published on 19/11/2023 à 06h55 following a purchase from 04/11/2023

Quality products

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Fabrice M.

Published on 19/11/2023 à 06h03 following a purchase from 06/11/2023

Very good material

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daniel R.

Published on 17/11/2023 à 19h55 following a purchase from 04/11/2023

everything is perfect

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Magali C.

Published on 17/11/2023 à 18h46 following a purchase from 02/11/2023

Quality products and impeccable service

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Jean Francois M.

Published on 17/11/2023 à 15h25 following a purchase from 23/10/2023

Excellent product and efficient after-sales service. I recommend this brand.

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PAUL R.

Published on 17/11/2023 à 06h24 following a purchase from 01/11/2023

Nothing to complain about! The product, the careful packaging, the respect of deadlines: perfect!

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Mathieu T.

Published on 14/11/2023 à 14h23 following a purchase from 01/11/2023

Excellent pan.

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Christian F.

Published on 14/11/2023 à 08h19 following a purchase from 31/10/2023

Delivery on time, product conforms

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Jean-Paul G.

Published on 14/11/2023 à 06h37 following a purchase from 01/11/2023

Very good

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Clément G.

Published on 13/11/2023 à 20h46 following a purchase from 31/10/2023

High-quality utensils made in the Vosges.

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Maxime D.

Published on 13/11/2023 à 19h12 following a purchase from 01/11/2023

Great product, neat packaging, fast delivery.

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