The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.
Ordering things was OK. The major problem: I have not seen the return/refund options/policy. I have contacted your customer support and got a link to the page in French with instructions on how to fill out the form (French only) and that I need to send things back and that you refund only for unused items. This was not a problem in my case, but far away from my experience with Amazon. Where all this is much more convenient. On top of it, I need to pay transport costs on my own and still do not have any reply from your customer service :(
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Pierre G.
Rating: 2 out of 5
following a purchase from 12/01/2026
It seems to work but it is not easy to hold and use.
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Nils M.
Rating: 2 out of 5
following a purchase from 19/12/2025
The goods are great but the shipping costs or return shipping costs are ridiculously high
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sina E.
Rating: 2 out of 5
following a purchase from 12/05/2025
The product is good. However, 4 small rings with a diameter of 7.5 cm were in a huge package. Therefore, I would not order again for sustainability reasons.
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Viktor Z.
Rating: 2 out of 5
following a purchase from 30/03/2025
Received a pan with a broken handle.
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JULIE L.
Rating: 2 out of 5
following a purchase from 04/03/2025
Return shipping costs are the responsibility of the customer. Given the weight of the pans, it's absurd.
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Response from DE BUYER
Thank you for your message and for the trust you place in our brand. As a small business, we must take into account the logistical costs as well as the management of returns and inventory. That is why the costs of withdrawal are the responsibility of the customer, except in the case of an error on our part.
This policy also allows us to ensure fairness among all our customers. We have made sure to make the return process as simple as possible. Best regards.
S
sophie N.
Rating: 2 out of 5
following a purchase from 18/02/2025
article not present or unavailable, long search, complicated return at the customer's expense, a shame for the price.
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Response from DE BUYER
Thank you for your feedback. We regret that your experience did not meet your expectations. If you would like to discuss your order, our customer service is at your disposal. Best regards.
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Antoine D.
Rating: 2 out of 5
following a purchase from 13/02/2024
The 32cm frying pan is not compatible with the 32cm lid... No message or alert mentions this non-compatibility. A heresy considering the price of the set!
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Response from DE BUYER
Hello,
Thank you for sharing your experience with our product. We are sorry that you are not entirely satisfied with your purchase.
We would like to inform you that on the lid description page, it is stated that the lid is not compatible with our stoves.
Nevertheless, we take your comments into consideration and will strive to improve the clarity of our product information in the future.
Thank you for your understanding and your confidence in our brand.
Best regards.
C
Caroline H.
Rating: 2 out of 5
following a purchase from 04/02/2024
Hello, I'm not particularly satisfied with the purchase of this frying pan, even though I know the brand to be a guarantee of quality. I bought an extreme shock frying pan for optimum durability, but after 4 uses I noticed scratches and also a tear in the coating. I'm very disappointed, especially as I was very careful to wash it by hand, store it in its cover and not to use stainless steel or other tools.
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Response from DE BUYER
Hello, we are sorry to hear that you are not completely satisfied with the product you ordered. Please contact our customer service department at [email protected] so that we can help you. Best regards.
D
Dominique M.
Rating: 2 out of 5
following a purchase from 28/01/2024
Lack of finish, sharp handle rings (had to be deburred to avoid any cuts), the edge of the 2 stoves had suffered knocks. Handles conduct too much heat, protection mandatory. Nothing to do with my old "Priority" series, which was top-notch. I would have preferred less luxurious packaging and better pans. Very poor value for money. Sincerely, Dominique MARTIN
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Response from DE BUYER
Hello,
We are sorry to hear that you are not entirely satisfied with your purchase. If you have any problems with your products, please do not hesitate to contact us. [email protected]
We will find the best solution to resolve the situation. We look forward to hearing from you.
Best regards.
V
Virginie M.
Rating: 2 out of 5
following a purchase from 13/12/2023
The product was not available at the "reseller" location: the list is therefore not up to date. The delivery time was very long: even if you are warned, it's a shame not to plan for a peak in activity at a key sales period. And what can I say about the packaging? The cardboard box was more than excessively large, and the product packaging far too modest for its price (a simple net)!
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Response from DE BUYER
Hello, we apologize for the inconvenience.
The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience. We have checked your order status and you were delivered within 10 days.
We are sorry to hear that you were not satisfied with the packaging. Your feedback is important to us, so that we can improve.
Best regards.
I
Inès D.
Rating: 2 out of 5
following a purchase from 08/12/2023
No problem with the pepper mill, but I can't grind salt with the salt mill, making it useless. We've tried several types of salt with no results. Could you suggest a solution?
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Response from DE BUYER
Hello,
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
P
Pierre F.
Rating: 2 out of 5
following a purchase from 16/12/2023
Stainless-steel graduated measure, whose main function is to pour out the liquid you've just measured...insufficiently shaped pourer, unstable jet, you get it everywhere!!! All this for over 56 Euros. Very disappointed!
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Response from DE BUYER
Hello,
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
E
Erwan G.
Rating: 2 out of 5
following a purchase from 18/12/2023
Shipping times not respected, no updates or information on the progress of the order, it's a shame.
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Response from DE BUYER
Hello, we apologize for the inconvenience. The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience.
We have checked your order status and you were delivered within 11 days. We also apologize for the lack of information. However, please note that several notifications have been sent to you via the Colissimo website.
Thank you for your patience, which I hope has been rewarded by receiving our products.
Best regards.
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Cedric T.
Rating: 2 out of 5
following a purchase from 16/12/2023
I had placed an order to have my items for the holidays. I am disappointed to have received the items after the holidays.
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Response from DE BUYER
Hello,
We would like to apologize for the delay in delivery. You placed your order on December 16, and on our website, it was indicated that we could no longer guarantee delivery before Christmas for orders placed since December 13.
We thank you for your understanding and trust.
Yours faithfully
B
Blaise C.
Rating: 2 out of 5
following a purchase from 13/12/2023
One of the items in the parcel is damaged (scratched non-stick pan). I will ask the company for a replacement.
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Response from DE BUYER
Hello, we apologize for the inconvenience.
We have taken care of your request and replaced the damaged item.
Your satisfaction is our priority, and we hope that despite this incident, you will be able to fully enjoy your products.
Thank you for your understanding and trust.
Yours faithfully
E
Emeline H.
Rating: 2 out of 5
following a purchase from 11/12/2023
Carton arrived broken and the handle of my frying pan completely out of the box and obviously it took a shock so I find it a shame to receive a package like that at the price of items. And I contacted the service but no more answer
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Response from DE BUYER
Hello,
We apologize for the inconvenience. Please be assured that we take great care in the preparation of orders to ensure that products are carefully packaged and protected, so that they arrive in perfect condition. Unfortunately, it is possible that the packaging may be damaged in transit, which is beyond our control. We thank you for reporting this situation, which enables us to pass on this information to the delivery service. We hope you will be completely satisfied with your items.
We look forward to hearing from you.
Best regards.
S
Sylvie S.
Rating: 2 out of 5
following a purchase from 06/12/2023
Very disappointed with these stainless steel frying pans I can't use them it sticks it burns it's impossible to remove the stains well in short I must not be gifted ...
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Response from DE BUYER
Hello,
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
F
FREDERIC R.
Rating: 2 out of 5
following a purchase from 04/12/2023
We received a frying pan with defects (stain approx. 10cm grey with stars +1 black stripe running across the bottom of the pan. We contacted the service department twice. They got back to us asking for clarification, then nothing. This does not correspond to the TV report, where the slightest stain would send the pan to the scrap heap!!!!
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Response from DE BUYER
Hello,
The stripes you see on your stove are not a quality defect. It's just the material, and in no way affect your product.
We would like to emphasize that our stove is made of raw steel, which makes it an exceptionally robust product. Rough steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the performance of the pan.
We have sent you an e-mail with answers to your questions, as well as details and advice on this product range.
Best regards.
L
Laurent G.
Rating: 2 out of 5
following a purchase from 08/11/2023
The iron pans are obviously excellent... But one of them arrived deformed by a shock in transit, and I have great difficulty in making contact with buyer's...
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Response from DE BUYER
Hello, we sincerely apologize for the damaged product you received. From the photos shared, the defect seems to have occurred during transport, we regret the inconvenience caused.
We apologize for the delay in responding, which can sometimes take a few days.
Although we received your e-mail on 26/11, it seems that we replied on 27/11. We have sent you a second e-mail with a proposed solution to your problem, which we hope you will find satisfactory.
We appreciate your understanding.
Yours faithfully
J
JEAN FRANCOIS D.
Rating: 2 out of 5
following a purchase from 11/11/2023
The edges of the pan are too low and the handle is hot when touched without gloves.
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Response from DE BUYER
Hello, we're very sorry to hear that your experience with one of our products was unsatisfactory.
A non-stick frying pan is designed for low-temperature cooking, to reheat or reappropriate a dish. Under these conditions, the handle should not become hot. However, if you wish, you can use an insulating sleeve to minimize heat transmission. We encourage you to contact our customer service department at: [email protected]
Our team will be delighted to help you find a solution to your needs.
Thank you for your understanding. Best regards.
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Gilles P.
Rating: 2 out of 5
following a purchase from 07/10/2023
the quality isn't there
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Response from DE BUYER
Hello, we're sorry you're not completely satisfied with your purchase. Can you tell us more about the problem you encountered? Please do not hesitate to contact us at the following e-mail address: [email protected]
Best regards.
O
Olivier B.
Rating: 2 out of 5
following a purchase from 08/07/2023
Too bad there are no double bottoms on the sauté pan, Dutch oven and saucepans. I should have looked more closely at the product descriptions. Poor heat distribution on induction.
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Response from DE BUYER
Hello, thank you for taking the time to share your opinion about our products. Your feedback is invaluable to us, as it helps us to continually improve.
We are sorry to hear that our products did not fully meet your expectations. Steel is an excellent conductor of heat, however, one crucial aspect to consider is the size of the inductor on your induction hob. Even heat distribution is essential for efficient cooking. The size of the inductor may not perfectly match the base of your cookware.
This may affect heat distribution. We encourage you to check the specifications of your induction hob to ensure that the size of the inductor matches that of your cookware. It's important to note that this size may differ from the design visible on the plate itself.
If you have any further questions, please do not hesitate to contact our customer service department.
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Erwann L.
Rating: 2 out of 5
following a purchase from 29/03/2023
The sieve I bought was of mediocre quality, and on the first pass of the fine face, the mesh tore at the ends... first and last time for me!
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Alexis B.
Rating: 2 out of 5
following a purchase from 19/02/2023
The pan is superb, but since we put a sticker on the bottom of the pan, well now I've got glue on the bottom that I can't get off.
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Response from DE BUYER
Hello,
We apologize for the inconvenience. We have several methods for removing labels and glue residues.
1st method: soak the label to be removed in vegetable oil. Leave for 10 to 30 minutes. Remove the label, then using a piece of paper towel, make circular movements to wipe off excess oil and at the same time remove any traces of glue. If glue residue remains, use a soapy sponge or dry rub in a circular motion with steel wool.
2nd method: heat the label with a hair dryer. Peel off the label. Clean the area with soapy water or dry with steel wool in a circular motion.
3rd method: place a dishwasher tablet in the bottom of the utensil with very hot water, leave for a few moments, then rub the bottom with a sponge.
We can also provide you with answers by contacting us at 0329300793
Best regards.
A
Agathe B.
Rating: 2 out of 5
following a purchase from 08/01/2023
Pan lid does not fit the pan despite similar diameters and compatibility advertised on the site ... and product too packaged for the pan.
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