Customer reviews of DE BUYER

9,7 /10

Based on 4 583 published reviews

5 4 171 91% 4 295 6% 3 46 1% 2 27 1% 1 44 1%

Summary of reviews

DE BUYER is consistently praised for fast and reliable delivery, with many reviews noting rapid processing, timely delivery, and secure, careful packaging that keeps products in pristine condition. Customers highlight the quality of the equipment and materials, describing carbon steel and stainless options as high quality, durable, and enjoyable to cook with, as well as efficient performance like even grinding and easy cleaning. The ordering process is described as easy and informative, with clear online information and helpful, responsive customer service supporting exchanges or returns when needed. Overall, shoppers express strong satisfaction with the product lineup, reliability, and the support experience from DE BUYER.

Reviews 2, 3, 4 and 5 stars

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Olivier B.

Published on 26/07/2023 à 05h04 following a purchase from 08/07/2023

Too bad there are no double bottoms on the sauté pan, Dutch oven and saucepans. I should have looked more closely at the product descriptions. Poor heat distribution on induction.

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Response from DE BUYER Published on 30/08/2023

Hello, thank you for taking the time to share your opinion about our products. Your feedback is invaluable to us, as it helps us to continually improve.
We are sorry to hear that our products did not fully meet your expectations. Steel is an excellent conductor of heat, however, one crucial aspect to consider is the size of the inductor on your induction hob. Even heat distribution is essential for efficient cooking. The size of the inductor may not perfectly match the base of your cookware.
This may affect heat distribution. We encourage you to check the specifications of your induction hob to ensure that the size of the inductor matches that of your cookware. It's important to note that this size may differ from the design visible on the plate itself.
If you have any further questions, please do not hesitate to contact our customer service department.

Véronique G.

Published on 23/07/2023 à 12h39 following a purchase from 08/07/2023

Received on time, order as expected.

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Bernard D.

Published on 23/07/2023 à 10h05 following a purchase from 10/07/2023

Professional quality at an affordable price

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Florian M.

Published on 23/07/2023 à 09h18 following a purchase from 11/07/2023

Perfectly packaged parcel and delivery on time. Thanks to the team for a job well done!

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Yann S.

Published on 23/07/2023 à 06h00 following a purchase from 10/07/2023

Nothing to report.

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Soulas O.

Published on 22/07/2023 à 16h07 following a purchase from 08/07/2023

All is well

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Maxime B.

Published on 22/07/2023 à 15h56 following a purchase from 09/07/2023

Tvb

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Huguette B.

Published on 22/07/2023 à 15h43 following a purchase from 06/07/2023

very nice product. Delivery time respected.

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Lise-Marie V.

Published on 22/07/2023 à 13h40 following a purchase from 08/07/2023

Super produced

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Dominique M.

Published on 22/07/2023 à 05h40 following a purchase from 08/07/2023

The items ordered are of incredible quality, fast delivery! everything is perfect!

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Patrick L.

Published on 21/07/2023 à 16h57 following a purchase from 06/07/2023

Perfect

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Christiane N.

Published on 18/07/2023 à 15h37 following a purchase from 06/07/2023

I HAVEN'T TESTED THE STOVES YET.

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Nathan L.

Published on 18/07/2023 à 05h38 following a purchase from 06/07/2023

Quality stoves, with De Buyer proud to be French 👌

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Aurélie C.

Published on 17/07/2023 à 18h06 following a purchase from 30/06/2023

I am delighted with my purchase. Fast cooking, reduced energy consumption, natural and sustainable product. What more can I say except that I recommend it! The wok weighs its weight, you build muscles while you cook ^^.

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Dominique F.

Published on 17/07/2023 à 08h06 following a purchase from 05/07/2023

superb work knife, it's our second, very good grip

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Bernadette M.

Published on 17/07/2023 à 06h52 following a purchase from 04/07/2023

Very good

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Jean-Pol D.

Published on 17/07/2023 à 05h01 following a purchase from 04/07/2023

Excellent stoves. Easy to maintain. Excellent value for money and very fast delivery. Cooking in these pans is pure pleasure.

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Marie O.

Published on 17/07/2023 à 04h26 following a purchase from 05/07/2023

I have two de Buyer pans, one bought at Biocoop Mougins and the second on your site, and I'm very satisfied.

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Michel S.

Published on 17/07/2023 à 02h20 following a purchase from 05/07/2023

Very good but a bit expensive

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Philippe P.

Published on 16/07/2023 à 15h32 following a purchase from 03/07/2023

De Buyer products are unquestionably among the best.

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Mark S.

Published on 16/07/2023 à 08h13 following a purchase from 04/07/2023

We bought this fait tout as a wedding gift. We paid over 140€ and clearly didn't read the descriptive very well. It came without a lid...who sells a fait tout without a lid....and for that amount of money? Shameful.

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Response from DE BUYER Published on 19/07/2023

Hello, we are sorry to hear that you are not totally satisfied with your purchases. Indeed, on some ranges the lid is not included with the pot, however this information is indicated on the products concerned. Kind regards

Alice O.

Published on 15/07/2023 à 18h12 following a purchase from 30/06/2023

Received the appliance quickly. Use not easy to make good experience with the gougères but bcp of evil with the small shortbread! They don't come off the tube! To be continued... Sincerely Alice ossart

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Didier M.

Published on 15/07/2023 à 09h20 following a purchase from 02/07/2023

Perfect products and impeccable delivery

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Floran S.

Published on 15/07/2023 à 08h38 following a purchase from 02/07/2023

Several purchases on the site, never disappointed. Great quality and relatively fast delivery

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Anne B.

Published on 15/07/2023 à 07h44 following a purchase from 02/07/2023

Very nice product

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Corinne K.

Published on 14/07/2023 à 16h05 following a purchase from 30/06/2023

Very good product to recommend

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Thierry P.

Published on 14/07/2023 à 14h03 following a purchase from 30/06/2023

Just what I expected!

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Sacha G.

Published on 14/07/2023 à 13h32 following a purchase from 30/06/2023

Perfect advice over the phone! Delivery too!

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Claude N.

Published on 14/07/2023 à 12h03 following a purchase from 26/06/2023

The product ordered does not conform (can be made info when ordering on the website): Not suitable for induction heating system. We would like to exchange it. Please contact our sales department to find a solution. Sincerely

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Maxime D.

Published on 14/07/2023 à 08h38 following a purchase from 29/06/2023

Fast shipping, careful packaging and quality products.

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Christian L.

Published on 14/07/2023 à 04h50 following a purchase from 29/06/2023

Perfect from order to delivery.

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Sabrina S.

Published on 14/07/2023 à 00h57 following a purchase from 01/07/2023

Everything perfect

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Antoine A.

Published on 13/07/2023 à 16h22 following a purchase from 22/06/2023

Quality items, well packaged, quickly dispatched. Thank you very much!

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Nathalie P.

Published on 13/07/2023 à 10h25 following a purchase from 27/06/2023

Effective. Good product, very well packaged. Good reception. Thank you

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Antoine G.

Published on 13/07/2023 à 09h03 following a purchase from 26/06/2023

Very good product The packaging is just exaggerated for 3 stoves I received as many boxes as for 3 pieces of ikea furniture.

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Alain D.

Published on 13/07/2023 à 08h55 following a purchase from 27/06/2023

A suggestion: perhaps it would be a good idea to adapt the oversized packaging to the product.

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Tomas C.

Published on 13/07/2023 à 08h36 following a purchase from 28/06/2023

Compliant, robust, easy to use.

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Sacha C.

Published on 13/07/2023 à 05h34 following a purchase from 28/06/2023

very satisfied

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Emmanuel D.

Published on 11/07/2023 à 14h36 following a purchase from 29/06/2023

The previous reviews have been very helpful to me, so I'll keep mine up to date. There's a lot to say on the subject of cooking food, the materials used for utensils etc., it can be quite a headache to reconcile the health and practical aspects. Not being too used to cast iron, I turned to stainless steel, which seems to be a healthy, versatile and practical alternative. I can confirm that this de Buyer frying pan is of good quality, it's also aesthetically pleasing, and I'm very proud of our French know-how, we should be mass-consuming our quality products coming from real home-grown know-how. The price is higher, of course, but it's solid and lasts a long time, I suppose. I'll just have to see if I can clean it with white vinegar. As far as cooking is concerned, it's true that it can stick quite easily, but with oil and possibly deglazing, it seems to me that you can do quite a lot with it (just starting to use it for the moment). In the future, I may also try cast iron and steel. As for the size, it's relatively large, so it's a pretty useful size.

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David M.

Published on 10/07/2023 à 01h11 following a purchase from 27/06/2023

Very good quality non-stick frying pan, relatively light despite its thickness.

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