Customer reviews of DE BUYER

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9,7 /10
Overall rating: 9,7 out of 10
Based on 4 582 published reviews
5 4 170 91% 4 295 6% 3 46 1% 2 27 1% 1 44 1%

Summary of reviews

DE BUYER is consistently praised for fast and reliable delivery, with many reviews noting rapid processing, timely delivery, and secure, careful packaging that keeps products in pristine condition. Customers highlight the quality of the equipment and materials, describing carbon steel and stainless options as high quality, durable, and enjoyable to cook with, as well as efficient performance like even grinding and easy cleaning. The ordering process is described as easy and informative, with clear online information and helpful, responsive customer service supporting exchanges or returns when needed. Overall, shoppers express strong satisfaction with the product lineup, reliability, and the support experience from DE BUYER.

Reviews 2, 3 and 4 stars

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C
Christophe N.
Rating: 4 out of 5
following a purchase from 26/12/2023
Very beautiful and good stove, the small negative point is the weight, but we should get used to it.
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Viviane M.
Rating: 4 out of 5
following a purchase from 26/11/2023
Very well packed
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Toni V.
Rating: 3 out of 5
following a purchase from 21/12/2023
.
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Response from DE BUYER
Hello, we've noted that your rating is average.
Have you encountered any problems or concerns with our brand's products? You can contact our customer service department by e-mail at [email protected], or by telephone on 03 29 30 07 93 so that they can answer your questions and provide you with solutions.
Best regards

With kind regards.
V
Virginie M.
Rating: 2 out of 5
following a purchase from 13/12/2023
The product was not available at the "reseller" location: the list is therefore not up to date. The delivery time was very long: even if you are warned, it's a shame not to plan for a peak in activity at a key sales period. And what can I say about the packaging? The cardboard box was more than excessively large, and the product packaging far too modest for its price (a simple net)!
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Response from DE BUYER
Hello, we apologize for the inconvenience.
The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience. We have checked your order status and you were delivered within 10 days.
We are sorry to hear that you were not satisfied with the packaging. Your feedback is important to us, so that we can improve.
Best regards.
L
Laure A.
Rating: 3 out of 5
following a purchase from 19/12/2023
I made a mistake in the size of the moulds, which were too small.
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Response from DE BUYER
Hello,
We're very sorry about this. Please do not hesitate to contact us before making a purchase. We will be delighted to advise you on your choice of products. By e-mail: [email protected] or by phone: 0329300793
Best regards.
I
Inès D.
Rating: 2 out of 5
following a purchase from 08/12/2023
No problem with the pepper mill, but I can't grind salt with the salt mill, making it useless. We've tried several types of salt with no results. Could you suggest a solution?
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Response from DE BUYER

Hello,
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
P
Pierre F.
Rating: 2 out of 5
following a purchase from 16/12/2023
Stainless-steel graduated measure, whose main function is to pour out the liquid you've just measured...insufficiently shaped pourer, unstable jet, you get it everywhere!!! All this for over 56 Euros. Very disappointed!
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Response from DE BUYER
Hello,
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
B
Benoît G.
Rating: 4 out of 5
following a purchase from 15/12/2023
Very good. Except for the packaging, which is a little bulky for the size of the pan.
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Erwan G.
Rating: 2 out of 5
following a purchase from 18/12/2023
Shipping times not respected, no updates or information on the progress of the order, it's a shame.
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Response from DE BUYER

Hello, we apologize for the inconvenience. The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience.
We have checked your order status and you were delivered within 11 days. We also apologize for the lack of information. However, please note that several notifications have been sent to you via the Colissimo website.
Thank you for your patience, which I hope has been rewarded by receiving our products.
Best regards.
C
Cedric T.
Rating: 2 out of 5
following a purchase from 16/12/2023
I had placed an order to have my items for the holidays. I am disappointed to have received the items after the holidays.
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Response from DE BUYER
Hello,
We would like to apologize for the delay in delivery. You placed your order on December 16, and on our website, it was indicated that we could no longer guarantee delivery before Christmas for orders placed since December 13.
We thank you for your understanding and trust.
Yours faithfully
R
Richard S.
Rating: 4 out of 5
following a purchase from 10/12/2023
For a first pan, very satisfied, good packaging. I have recommended for. Next gifts
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Evelyne G.
Rating: 4 out of 5
following a purchase from 16/12/2023
This is a gift so I can't give you an opinion on the product.
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Andrea C.
Rating: 3 out of 5
following a purchase from 14/12/2023
the center area of the pan does not heat up the way the outer parts of the pan heat up... so the pancake/crepe sticks and doesn't cook. It may be defective. We are still trying to do more oil treatments and heating the pan to create the solid covering - but no progress with the middle few centimeters of the pan.
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Response from DE BUYER
Hello,
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
F
Fabienne D.
Rating: 3 out of 5
following a purchase from 16/12/2023
Delivery a little long, but otherwise smooth
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Response from DE BUYER

Hello, we apologize for the inconvenience. The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.
J
Josiane Z.
Rating: 4 out of 5
following a purchase from 14/12/2023
Product conforms to my order. To be seen in use!
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Bernard P.
Rating: 4 out of 5
following a purchase from 13/12/2023
It's good, but I wasn't alerted by the way the pan was unstuck, and I must have done the wrong thing because it sticks a lot.
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Nadine R.
Rating: 4 out of 5
following a purchase from 13/12/2023
Very well packaged beautiful article but 10 days to make the voges Avignon a little long
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Blaise C.
Rating: 2 out of 5
following a purchase from 13/12/2023
One of the items in the parcel is damaged (scratched non-stick pan). I will ask the company for a replacement.
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Response from DE BUYER
Hello, we apologize for the inconvenience.
We have taken care of your request and replaced the damaged item.
Your satisfaction is our priority, and we hope that despite this incident, you will be able to fully enjoy your products.
Thank you for your understanding and trust.
Yours faithfully
P
Philippe B.
Rating: 3 out of 5
following a purchase from 12/12/2023
Delays before dispatch of parcel exaggerated compared with the responsiveness of other Ecommerce sites. It took an e-mail alert to trigger delivery. It's also a pity that discount codes don't exist on the France site. At this price level, customers expect more, otherwise they might as well go through the American giant.
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Response from DE BUYER
Hello, we apologize for the inconvenience. The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.
C
Catherine V.
Rating: 3 out of 5
following a purchase from 12/12/2023
I bought heat shields that don't fit my container. The sizes are not clear on the website.
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Response from DE BUYER
Hello,
Thank you for taking the time to let us know about your purchasing experience on our site. There are two sizes of protectors, and the small ones you chose are not compatible with the stewpot you ordered. Have you contacted our customer service department to resolve this problem?
Best regards.
T
Thierry H.
Rating: 4 out of 5
following a purchase from 11/12/2023
Top products but delivery times can be improved!
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Emeline H.
Rating: 2 out of 5
following a purchase from 11/12/2023
Carton arrived broken and the handle of my frying pan completely out of the box and obviously it took a shock so I find it a shame to receive a package like that at the price of items. And I contacted the service but no more answer
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Response from DE BUYER
Hello,
We apologize for the inconvenience. Please be assured that we take great care in the preparation of orders to ensure that products are carefully packaged and protected, so that they arrive in perfect condition. Unfortunately, it is possible that the packaging may be damaged in transit, which is beyond our control. We thank you for reporting this situation, which enables us to pass on this information to the delivery service. We hope you will be completely satisfied with your items.
We look forward to hearing from you.
Best regards.
G
Gilles M.
Rating: 4 out of 5
following a purchase from 07/12/2023
bonjour je suis très contant des établissements de BUYER je les recommandes .merci
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Marc M.
Rating: 4 out of 5
following a purchase from 02/07/2023
Very good but customer service does not respond to email
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Sebastien H.
Rating: 3 out of 5
following a purchase from 04/12/2023
Delivery within 3 weeks... but quality product
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Response from DE BUYER
Hello, we're sorry for the inconvenience. We had a few "good deals" for Black Friday, and the approach of Christmas, as well as our appearance on the CAPITAL TV show, have resulted in a longer lead time for preparing orders. We apologize for this.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.
I
Iléa P.
Rating: 4 out of 5
following a purchase from 10/12/2023
Fast and well-packaged quality products. One error on the order, but this was quickly rectified.
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Marc V.
Rating: 4 out of 5
following a purchase from 10/12/2023
perfect
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Sylvie S.
Rating: 2 out of 5
following a purchase from 06/12/2023
Very disappointed with these stainless steel frying pans I can't use them it sticks it burns it's impossible to remove the stains well in short I must not be gifted ...
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Response from DE BUYER
Hello,
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
V
Victor D.
Rating: 4 out of 5
following a purchase from 06/12/2023
correct purchase and good product
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Eugénie V.
Rating: 4 out of 5
following a purchase from 03/12/2023
Too bad the salt mill wasn't packed in a cardboard box like the pepper mill!
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Jacques Olivier C.
Rating: 4 out of 5
following a purchase from 04/12/2023
Very serious
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Regine B.
Rating: 4 out of 5
following a purchase from 04/12/2023
Very good frying pan, a little heavy for me but does its job well, especially with meat.
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Valérie M.
Rating: 4 out of 5
following a purchase from 04/12/2023
Package well received. Gift for Christmas.
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Matthieu F.
Rating: 4 out of 5
following a purchase from 03/12/2023
Very carefully packed parcel. Satisfactory delivery time. The quality of the products has been proven for a long time.
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Frederic R.
Rating: 2 out of 5
following a purchase from 04/12/2023
We received a frying pan with defects (stain approx. 10cm grey with stars +1 black stripe running across the bottom of the pan. We contacted the service department twice. They got back to us asking for clarification, then nothing. This does not correspond to the TV report, where the slightest stain would send the pan to the scrap heap!!!!
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Response from DE BUYER
Hello,
The stripes you see on your stove are not a quality defect. It's just the material, and in no way affect your product.
We would like to emphasize that our stove is made of raw steel, which makes it an exceptionally robust product. Rough steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the performance of the pan.
We have sent you an e-mail with answers to your questions, as well as details and advice on this product range.
Best regards.
P
Patricia B.
Rating: 4 out of 5
following a purchase from 27/11/2023
Nickel
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Jerome S.
Rating: 4 out of 5
following a purchase from 26/11/2023
4 stars and not 5 for two reasons: - We postponed delivery by two days but this was not taken into account by the deliveryman! - Stove very good but too expensive :)
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Florence B.
Rating: 3 out of 5
following a purchase from 26/11/2023
Absolutely nothing wrong with the product, but the packaging was out of all proportion to the product.
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Response from DE BUYER
Hello, thank you for your feedback. We understand your concern about the size of the package in relation to the contents. It is important to note that our company focuses mainly on delivery to professionals, which may explain the size of the packages. For orders destined for private individuals, we pay particular attention to the gluing to make it more suitable. Our priority is to ensure that the product you have ordered arrives in perfect condition.
Your feedback is important to us, and we take it into account to improve our service. If you have any further questions or concerns, please do not hesitate to contact us. We're here to help. Best regards.
V
Veronique V.
Rating: 4 out of 5
following a purchase from 25/11/2023
Hello, I bought the 28 cm steel frying pan some time ago and I'm very satisfied with the quality and efficiency of the product. I recently bought one as a gift.
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Bruno C.
Rating: 3 out of 5
following a purchase from 23/11/2023
a few scratches on the steel pan after unpacking...
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Response from DE BUYER

Hello,
Thank you for choosing our Mineral B steel stove, and we're delighted that you've taken the time to share your opinion.
Regarding the micro-scratches you observed after unpacking, we would like to point out that our stove is made from raw steel, which makes it an exceptionally robust product. Raw steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the pan's performance.
If you wish, please feel free to send us photos to the following e-mail address: [email protected]
This will enable us to confirm that these are indeed micro-scratches, and to assure you that your stove is in perfect working order.
We are here to answer any questions you may have, and to ensure that you are completely satisfied with your purchase.
Best regards.
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