Reviews DE BUYER : Discover customer reviews from debuyer.com (Page 8)

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Florent D.

Published on 23/10/2023 à 21h03 following a purchase from 10/10/2023

Very good product, but I find the handle too thin to hold the pan at arm's length ...

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lou M.

Published on 23/10/2023 à 20h53 following a purchase from 10/10/2023

Very good quality, but the small diameter of the pan makes it difficult to capture induction.

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Response from DE BUYER Published on 24/11/2023

Hello,
Thank you for your feedback and for sharing your experiences with us.
If the size of the inductor is much larger or smaller than the bottom of your pan, this may result in less effective detection by the induction hob.
We take your feedback seriously and are constantly working to improve our products.
Best regards.

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Jimmy C.

Published on 22/10/2023 à 15h40 following a purchase from 09/10/2023

I bought 2 knives, and I'm really delighted with my purchase. I'd been wanting to buy quality knives for a while, so I could enjoy cooking. Challenge met! On the other hand, the packaging is really disgraceful and I weigh my words. I received a parcel measuring about 60cm by 40cm and 20cm high for a paring knife and a chef's knife. Frankly, I understand the need to protect knives, but you can't go overboard.

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Response from DE BUYER Published on 23/10/2023

Hello, thank you for your feedback. We understand your concern about the size of the package in relation to the contents. It is important to note that our company focuses mainly on delivery to professionals, which may explain the size of the packages. For orders destined for private individuals, we pay particular attention to the gluing to make it more suitable. Our priority is to ensure that the product you have ordered arrives in perfect condition.
Your feedback is important to us, and we take it into account to improve our service. If you have any further questions or concerns, please do not hesitate to contact us. We're here to help.

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Gilles P.

Published on 19/10/2023 à 18h09 following a purchase from 07/10/2023

the quality isn't there

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Response from DE BUYER Published on 23/10/2023

Hello, we're sorry you're not completely satisfied with your purchase. Can you tell us more about the problem you encountered? Please do not hesitate to contact us at the following e-mail address: [email protected]
Best regards.

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Benoit T.

Published on 18/10/2023 à 04h45 following a purchase from 02/10/2023

The products are great, the packaging is top notch, the only downside is that shipping takes a little time.

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Thérèse D.

Published on 15/10/2023 à 17h12 following a purchase from 01/10/2023

Perfect for whipping up egg whites and whipped cream... with elbow grease. Today's electric beaters are not so efficient. Their whisks are now thick and square, rather than thin and round as they used to be (probably for reasons of industrial profitability).

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Christian F.

Published on 15/10/2023 à 12h26 following a purchase from 03/10/2023

Meets my expectations

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Daniel C.

Published on 10/10/2023 à 07h34 following a purchase from 26/09/2023

CLEAR

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Annette D.

Published on 07/10/2023 à 18h47 following a purchase from 25/09/2023

I bought a 20cm stainless steel frying pan. It's a good quality pan. Cooking is not as easy as with other frying pans, but that's a matter of habit.

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camille R.

Published on 03/10/2023 à 08h52 following a purchase from 19/09/2023

Bought a 24cm frying pan. The frying pan was packed in a rather large cardboard box, which in turn was packed in an even larger cardboard box. In the end, I think it's an excessive package for a 24cm frying pan, too much waste for just one frying pan, no matter how good it is. Otherwise, I think it should be made clear on the sales site that the diameter corresponds to the flared part of the pan and not the bottom. People order with the naive idea that the diameter corresponds to the bottom, in order to adapt to the diameter of the induction hob's hearth. "24" hearth, so I'll take a 24" frying pan, but in fact no, it doesn't fit. I think it would be useful for it to be more clearly indicated for utensils as flared as a frying pan. Other than that, I'm very satisfied with the quality.

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Response from DE BUYER Published on 11/10/2023

Hello, we understand your concern about our packaging. We place great importance on the customer experience and the environmental impact of our business. Our priority is to ensure that your products arrive in perfect condition, which may sometimes require the use of more paper. However, we would like to emphasize that all our stuffing papers are recyclable and no plastic is used for packaging.
During the production of our products, we use a single packaging for both pallet shipments for professionals and parcel shipments for private customers. This approach guarantees the safety of our products while minimizing the environmental impact of our packaging.
We are constantly striving to improve our shipping and delivery services. We are constantly adapting to better meet the needs of consumer parcels, a relatively new area for us. Your feedback is valuable and will help us improve our packaging process.
The measurement of our products' diameters is another area we are actively working on. We are working to make this information clearer on our website in the near future. If you have any further questions or concerns, please do not hesitate to contact our customer service department. Our team will be happy to provide you with the answers you need. Best regards.

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Luigi G.

Published on 08/09/2023 à 08h02 following a purchase from 27/08/2023

Hello, I am very happy to have received the equipment I ordered. It complements other De Buyer items that I particularly like. However, I currently have induction hobs on which the small saucepan I received does not work. However, it is clearly stated that the stainless steel used is induction-compatible. Furthermore, the lack of conduction is not linked to the size of the pan, as I use an even narrower Moka on the same hob. Could the "De Buyer" engraving on the bottom of the pan be the cause? What advice could you give me to make the pan really induction-compatible? I bought this pan to replace one that didn't work on induction, so it's a bit disappointing. Thank you very much, Luigi Gatti.

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Response from DE BUYER Published on 11/10/2023

Hello, thank you very much for your interest in our products. We advise you to contact our customer service department in order to find a solution adapted to your situation. It is unlikely that the laser engraving on the outer bottom of the pan is the cause of the detection problem on your hob. It's important to check the characteristics of your hob, especially the diameter of the inductors, to understand the source of the malfunction. Rest assured that we will do our utmost to resolve this problem efficiently. Yours sincerely

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Anne-Catherine V.

Published on 01/09/2023 à 19h33 following a purchase from 17/08/2023

Very nice product! Despite the double cardboard shipping, the package arrived damaged (the handle of the pan was sticking out but it is not damaged).

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PASCAL M.

Published on 21/08/2023 à 09h41 following a purchase from 09/08/2023

Fast delivery, good product, as I expected,

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Lionel G.

Published on 13/08/2023 à 10h04 following a purchase from 31/07/2023

Only happiness

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Guillaume R.

Published on 03/08/2023 à 15h11 following a purchase from 18/07/2023

Correct and fast

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pascale R.

Published on 03/08/2023 à 08h32 following a purchase from 18/07/2023

Wwwww

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Olivier B.

Published on 26/07/2023 à 05h04 following a purchase from 08/07/2023

Too bad there are no double bottoms on the sauté pan, Dutch oven and saucepans. I should have looked more closely at the product descriptions. Poor heat distribution on induction.

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Response from DE BUYER Published on 30/08/2023

Hello, thank you for taking the time to share your opinion about our products. Your feedback is invaluable to us, as it helps us to continually improve.
We are sorry to hear that our products did not fully meet your expectations. Steel is an excellent conductor of heat, however, one crucial aspect to consider is the size of the inductor on your induction hob. Even heat distribution is essential for efficient cooking. The size of the inductor may not perfectly match the base of your cookware.
This may affect heat distribution. We encourage you to check the specifications of your induction hob to ensure that the size of the inductor matches that of your cookware. It's important to note that this size may differ from the design visible on the plate itself.
If you have any further questions, please do not hesitate to contact our customer service department.

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christiane N.

Published on 18/07/2023 à 15h37 following a purchase from 06/07/2023

I HAVEN'T TESTED THE STOVES YET.

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michel S.

Published on 17/07/2023 à 02h20 following a purchase from 05/07/2023

Very good but a bit expensive

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Mark S.

Published on 16/07/2023 à 08h13 following a purchase from 04/07/2023

We bought this fait tout as a wedding gift. We paid over 140€ and clearly didn't read the descriptive very well. It came without a lid...who sells a fait tout without a lid....and for that amount of money? Shameful.

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Response from DE BUYER Published on 19/07/2023

Hello, we are sorry to hear that you are not totally satisfied with your purchases. Indeed, on some ranges the lid is not included with the pot, however this information is indicated on the products concerned. Kind regards

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alice O.

Published on 15/07/2023 à 18h12 following a purchase from 30/06/2023

Received the appliance quickly. Use not easy to make good experience with the gougères but bcp of evil with the small shortbread! They don't come off the tube! To be continued... Sincerely Alice ossart

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Thierry P.

Published on 14/07/2023 à 14h03 following a purchase from 30/06/2023

Just what I expected!

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CLAUDE N.

Published on 14/07/2023 à 12h03 following a purchase from 26/06/2023

The product ordered does not conform (can be made info when ordering on the website): Not suitable for induction heating system. We would like to exchange it. Please contact our sales department to find a solution. Sincerely

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Antoine G.

Published on 13/07/2023 à 09h03 following a purchase from 26/06/2023

Very good product The packaging is just exaggerated for 3 stoves I received as many boxes as for 3 pieces of ikea furniture.

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Alain D.

Published on 13/07/2023 à 08h55 following a purchase from 27/06/2023

A suggestion: perhaps it would be a good idea to adapt the oversized packaging to the product.

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Jean yves M.

Published on 30/06/2023 à 12h44 following a purchase from 16/06/2023

Material received conforms to my expectations. I'm very happy with it. All that's left is to put it all together and enjoy.

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Sabine P.

Published on 28/06/2023 à 11h24 following a purchase from 12/06/2023

Totally in line with my expectations, despite a small problem with shipping and a delay in delivery.

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Response from DE BUYER Published on 04/07/2023

Hello, We are delighted that our products meet your expectations. However, we are sorry for this shipping mishap. But also for the delay in delivery, which unfortunately, we are dependent on this mode of delivery can sometimes be questionable.
We will pass on your complaint to the delivery service.
We thank you for your interest in our products and remain at your disposal for any further information you may require.

Best regards.

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Clement R.

Published on 27/06/2023 à 06h48 following a purchase from 12/06/2023

But please avoid the sticker on the bottom of the pan.

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Bertrand C.

Published on 13/06/2023 à 07h26 following a purchase from 01/06/2023

Complies Very good quality Procedure a little cumbersome for returns

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Delphine S.

Published on 04/06/2023 à 11h08 following a purchase from 19/05/2023

Good quality and delivery

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serge D.

Published on 21/05/2023 à 04h25 following a purchase from 07/05/2023

Beautiful presentation and finish

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Emmanuelle C.

Published on 28/04/2023 à 10h32 following a purchase from 16/04/2023

Fast delivery, but delivery costs as much as the small part ordered.

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Lorenzo V.

Published on 12/04/2023 à 22h39 following a purchase from 21/02/2023

the shipment went very well but I am disappointed by the quality of the pan, the heat is not transmitted evenly and the cetre is very convex.

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Erwann L.

Published on 09/04/2023 à 17h57 following a purchase from 29/03/2023

The sieve I bought was of mediocre quality, and on the first pass of the fine face, the mesh tore at the ends... first and last time for me!

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Suzy V.

Published on 02/04/2023 à 08h32 following a purchase from 21/03/2023

Quality stove, delivered quickly. The packaging is far too bulky for the size of the item, which is a bit of a waste.

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alain K.

Published on 01/04/2023 à 06h16 following a purchase from 20/03/2023

not suitable for pancakes

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Bruno N.

Published on 27/03/2023 à 21h06 following a purchase from 16/03/2023

Excellent product

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andrea H.

Published on 27/03/2023 à 17h37 following a purchase from 13/03/2023

Maryse soft spatulas are not so soft... The special high-temperature spatulas are very large and hard to grip. Rather disappointed with these items!

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Aude H.

Published on 24/03/2023 à 17h51 following a purchase from 12/03/2023

Quality product, as described. One star less for over-wrapping.

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Laury D.

Published on 24/03/2023 à 17h36 following a purchase from 11/03/2023

Fast shipping, too bad some items are not rustproof, I didn't realize that when I bought them. They rusted the first time I used them.

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Customer reviews of DE BUYER

Summary of reviews

Reviews 2, 3 and 4 stars