Customer reviews of DE BUYER

9,7 /10

Based on 4 406 published reviews

5 4 012 91% 4 281 6% 3 45 1% 2 26 1% 1 42 1%

Summary of reviews

The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.

Reviews 2, 3 and 4 stars

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Philippe L.

Published on 24/03/2023 à 15h46 following a purchase from 09/03/2023

...

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Pierre M.

Published on 19/03/2023 à 20h05 following a purchase from 05/03/2023

There's nothing to say about the product itself, but I think it's a shame that it doesn't fit the 32 diameter frying pan.

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Benoît N.

Published on 17/03/2023 à 13h13 following a purchase from 05/03/2023

very nice stoves but a bit heavy

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Claude B.

Published on 16/03/2023 à 10h11 following a purchase from 02/03/2023

Top class thanks

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julien A.

Published on 13/03/2023 à 08h08 following a purchase from 07/02/2023

Great products! Nevertheless, the indicated delivery time of a few working days has not been met at all. It would be nice to send an e-mail to inform you of the delay or progress of the order.

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Response from DE BUYER Published on 20/03/2023

Thank you for your interest in our products. We apologize for the delay in processing your order.
The e-commerce site is still in its infancy, having been created at the end of November 2022. It can sometimes take longer to deliver a product when it is out of stock.
A filter allowing you to order only products in stock is now in place.
We take good note of your opinion and will not fail to be more reactive and communicative in the future.
Best regards.

Alexis B.

Published on 06/03/2023 à 13h39 following a purchase from 19/02/2023

The pan is superb, but since we put a sticker on the bottom of the pan, well now I've got glue on the bottom that I can't get off.

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Response from DE BUYER Published on 20/03/2023

Hello,
We apologize for the inconvenience. We have several methods for removing labels and glue residues.
1st method: soak the label to be removed in vegetable oil. Leave for 10 to 30 minutes. Remove the label, then using a piece of paper towel, make circular movements to wipe off excess oil and at the same time remove any traces of glue. If glue residue remains, use a soapy sponge or dry rub in a circular motion with steel wool.
2nd method: heat the label with a hair dryer. Peel off the label. Clean the area with soapy water or dry with steel wool in a circular motion.
3rd method: place a dishwasher tablet in the bottom of the utensil with very hot water, leave for a few moments, then rub the bottom with a sponge.
We can also provide you with answers by contacting us at 0329300793
Best regards.

Philippe L.

Published on 05/03/2023 à 12h58 following a purchase from 17/02/2023

Delivery compliant, quality product. Too bad the wood on the handle doesn't cover all the metal (which heats up quite a bit!).

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fernand C.

Published on 17/02/2023 à 10h43 following a purchase from 02/02/2023

no info on delivery date

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Franck K.

Published on 05/02/2023 à 08h17 following a purchase from 22/01/2023

Everything went smoothly from order to delivery ... and the quality of the products is faithful to the standards of the De Buyer brand.

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Pierrette B.

Published on 31/01/2023 à 09h29 following a purchase from 19/01/2023

Very good...except for the high price.

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Agathe B.

Published on 23/01/2023 à 19h43 following a purchase from 08/01/2023

Pan lid does not fit the pan despite similar diameters and compatibility advertised on the site ... and product too packaged for the pan.

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Guy D.

Published on 23/01/2023 à 09h59 following a purchase from 02/01/2023

Fast delivery but no delivery notice and parcel found on the doorstep in the rain.

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Lorenzo S.

Published on 21/01/2023 à 18h14 following a purchase from 29/12/2022

delivered as ordered, nice item

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Agnes L.

Published on 12/01/2023 à 13h41 following a purchase from 27/12/2022

Hello The instructions could be more explicit. Great delivery.

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François-Marie P.

Published on 12/01/2023 à 12h36 following a purchase from 27/12/2022

Thank you very much. For the quality of your products, for the warm welcome I received when I called your sales department.

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Françoise L.

Published on 12/01/2023 à 11h21 following a purchase from 24/12/2022

fast delivery, easy to use site, didn't have to call.

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Pierre M.

Published on 02/01/2023 à 09h57 following a purchase from 12/12/2022

Site OK. Great product!

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Jean louis D.

Published on 31/12/2022 à 16h04 following a purchase from 19/12/2022

colissimo delivery thrown over the neighbor's gate.... despite our presence without damage fortunately

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Dominique M.

Published on 31/12/2022 à 13h37 following a purchase from 19/12/2022

I'm waiting to see what action will be taken on a problem reported in my e-mail of December 26.

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Typhanie P.

Published on 31/12/2022 à 12h49 following a purchase from 19/12/2022

The tail of the pan arrived slightly bent at the end but after several orders this is the first time this has happened. Quality material.

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olivier B.

Published on 30/12/2022 à 17h14 following a purchase from 17/12/2022

quality product.

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Nathalie R.

Published on 30/12/2022 à 16h46 following a purchase from 16/12/2022

order conforms, quality item but not used as gift

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Andrée V.

Published on 30/12/2022 à 12h14 following a purchase from 16/12/2022

Satisfied

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Wafik A.

Published on 27/12/2022 à 08h48 following a purchase from 14/12/2022

Very good

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Catherine M.

Published on 25/12/2022 à 17h04 following a purchase from 01/12/2022

For quality results, you need quality tools. DE BUYER quality products

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Patrice D.

Published on 21/12/2022 à 18h02 following a purchase from 07/12/2022

perfect. Fast delivery, compliant product

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Christine H.

Published on 19/12/2022 à 05h26 following a purchase from 02/12/2022

Product delivered quickly, conforms to demand and is of good quality, not yet tested as a Christmas gift.

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Suzanne S.

Published on 18/12/2022 à 08h32 following a purchase from 03/12/2022

Available and efficient staff

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Nicole B.

Published on 13/12/2022 à 21h05 following a purchase from 01/12/2022

excellent order and fast delivery . I cannot comment on the quality of the product as it is not yet available.

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PAUL L.

Published on 11/12/2022 à 22h56 following a purchase from 27/11/2022

I have nothing negative to say about the product. I placed two orders with you 1 week apart and I think it's a shame that when you ask for delivery with a signature and I come home from work and the package is left on the doorstep without a signature.

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Pierre P.

Published on 11/12/2022 à 20h51 following a purchase from 27/11/2022

The products are top-notch, with no surprises. The shipment was fast and the packaging meticulous, all that was missing was a shipping notice. Well done

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loic B.

Published on 10/12/2022 à 15h28 following a purchase from 25/11/2022

I was thinking of buying good quality French n. But after 8 days, the bottoms of the pans are turning blue-green and the frying pans look dodgy. To be continued, but it would be shit in china that I would not be surprised. I thought I was buying quality? To be seen in time. For the moment. Relatively on top

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Response from DE BUYER Published on 07/02/2023

Hello, Thank you very much for your interest in our products. We apologize for the delay in responding. The stains you mention are probably thermal reactions (iridescence) which have no adverse effect on the use and performance of your utensil, and which may have disappeared in the meantime. The Prim'Appety range is our only family of stainless steel products actually manufactured in China, according to our specifications and under the dual control of our Quality and Purchasing Departments. Please do not hesitate to contact us should you require any further information. Sincerely, de Buyer Industries