The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.
Efficient and personal. I ordered two stoves with removable handles. But by accident I ordered different handles. DeBuyer called me, asked if it was on purpose, and rectified my order. Since then I've been using the pans (without Tefal!) and I'm very satisfied.
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Marie-France P.
Rating: 5 out of 5
following a purchase from 24/09/2023
The product is exactly what I expected. Cooking with it is wonderful.
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Marie Pierre B.
Rating: 5 out of 5
following a purchase from 24/09/2023
Products conform to my expectations, the only minor drawback is a little explanation of how to remove the handle.
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Barbara M.
Rating: 5 out of 5
following a purchase from 21/09/2023
Very good
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Olivier G.
Rating: 5 out of 5
following a purchase from 23/09/2023
The products are of high quality and beautifully finished.
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Baptiste H.
Rating: 5 out of 5
following a purchase from 22/09/2023
Very good value Made in France
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Caroline E.
Rating: 5 out of 5
following a purchase from 21/09/2023
Perfect as always
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Yousef A.
Rating: 5 out of 5
following a purchase from 18/09/2023
Thank you DE BUYER for your outstanding service and incredible products. I particularly appreciate the fact that they detected an error in my address and promptly contacted me to correct it. A truly professional and caring company
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MAGALI M.
Rating: 5 out of 5
following a purchase from 19/09/2023
Deadline met. Material conforms to order.
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GIUSEPPE D.
Rating: 5 out of 5
following a purchase from 21/09/2023
Very nice equipment, impeccable workmanship. Very expensive product whose price remains to be justified .
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camille R.
Rating: 3 out of 5
following a purchase from 19/09/2023
Bought a 24cm frying pan. The frying pan was packed in a rather large cardboard box, which in turn was packed in an even larger cardboard box. In the end, I think it's an excessive package for a 24cm frying pan, too much waste for just one frying pan, no matter how good it is. Otherwise, I think it should be made clear on the sales site that the diameter corresponds to the flared part of the pan and not the bottom. People order with the naive idea that the diameter corresponds to the bottom, in order to adapt to the diameter of the induction hob's hearth. "24" hearth, so I'll take a 24" frying pan, but in fact no, it doesn't fit. I think it would be useful for it to be more clearly indicated for utensils as flared as a frying pan. Other than that, I'm very satisfied with the quality.
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Response from DE BUYER
Hello, we understand your concern about our packaging. We place great importance on the customer experience and the environmental impact of our business. Our priority is to ensure that your products arrive in perfect condition, which may sometimes require the use of more paper. However, we would like to emphasize that all our stuffing papers are recyclable and no plastic is used for packaging.
During the production of our products, we use a single packaging for both pallet shipments for professionals and parcel shipments for private customers. This approach guarantees the safety of our products while minimizing the environmental impact of our packaging.
We are constantly striving to improve our shipping and delivery services. We are constantly adapting to better meet the needs of consumer parcels, a relatively new area for us. Your feedback is valuable and will help us improve our packaging process.
The measurement of our products' diameters is another area we are actively working on. We are working to make this information clearer on our website in the near future. If you have any further questions or concerns, please do not hesitate to contact our customer service department. Our team will be happy to provide you with the answers you need. Best regards.
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CATHERINE F.
Rating: 5 out of 5
following a purchase from 18/09/2023
Perfect!
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chloe F.
Rating: 5 out of 5
following a purchase from 16/09/2023
Very good quality. Well-prepared parcel.
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Flavien G.
Rating: 5 out of 5
following a purchase from 17/09/2023
Nothing to say. The site is well done. Delivery on time. Parcel well protected with scotch tape and branded sheets. The quality is there. Thank you
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FARID M.
Rating: 5 out of 5
following a purchase from 18/09/2023
Hello, Following my order I received 2 faulty products (very efficient phone call).
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Thibaud M.
Rating: 5 out of 5
following a purchase from 15/09/2023
Undeniable quality and timeless French aesthetics No more renewing your saucepans every 2 years. I'm off to enjoy years of cooking with my DeBuyer saucepan!
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Florian N.
Rating: 5 out of 5
following a purchase from 03/09/2023
Quality products and professional packaging.
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Gwenola R.
Rating: 5 out of 5
following a purchase from 14/09/2023
Really exceptional products, when you know how to use B mineral stoves.
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Jacqueline R.
Rating: 5 out of 5
following a purchase from 17/09/2023
Very pretty fly, but I find the packaging disproportionate to the ladle. Too much cardboard.
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Hervé R.
Rating: 5 out of 5
following a purchase from 11/09/2023
items as described and very good quality.
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Philippe H.
Rating: 5 out of 5
following a purchase from 14/09/2023
Top quality.top service and delivery
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alain M.
Rating: 5 out of 5
following a purchase from 13/09/2023
simple and clear,
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Claudia T.
Rating: 5 out of 5
following a purchase from 13/09/2023
everything perfect thank you
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Joris M.
Rating: 5 out of 5
following a purchase from 11/09/2023
On-time delivery and great products
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Guillaume D.
Rating: 5 out of 5
following a purchase from 13/09/2023
All right!
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Michaux B.
Rating: 5 out of 5
following a purchase from 11/09/2023
Ras. Order received on time and compliant.
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Judith F.
Rating: 5 out of 5
following a purchase from 06/09/2023
Super product and suovi
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Yves S.
Rating: 5 out of 5
following a purchase from 31/07/2023
Perfect product delivery as expected
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laurence D.
Rating: 5 out of 5
following a purchase from 10/09/2023
Very good
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Peer S.
Rating: 5 out of 5
following a purchase from 09/09/2023
Beautiful and Good
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Jackie B.
Rating: 5 out of 5
following a purchase from 08/09/2023
Great utensils Excellent packaging Fast delivery
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valerie L.
Rating: 5 out of 5
following a purchase from 06/09/2023
Excellent quality product, shipped with great care and very quickly. Everything is perfect!
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Julian L.
Rating: 5 out of 5
following a purchase from 07/09/2023
Perfect transaction
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Anaïs H.
Rating: 5 out of 5
following a purchase from 07/09/2023
Very good
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Renaud L.
Rating: 5 out of 5
following a purchase from 02/09/2023
Perfect with recyclable cardboard packaging
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Albin G.
Rating: 5 out of 5
following a purchase from 04/09/2023
Very satisfied!
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Olivier F.
Rating: 5 out of 5
following a purchase from 03/09/2023
As described
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Aurelie D.
Rating: 5 out of 5
following a purchase from 04/09/2023
Easy ordering on the website. Fast parcel delivery Satisfied with cooking and cleaning
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Charlotte D.
Rating: 5 out of 5
following a purchase from 04/09/2023
Followed the instructions for use. Really tip top! Why didn't I give up on Teflon sooner?!😝
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Tatiana S.
Rating: 5 out of 5
following a purchase from 05/09/2023
Perfect
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