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S
Rating: 4 out of 5
All good
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Customer reviews of DE BUYER
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 4 405 published reviews
Summary of reviews
The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.
Reviews 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
Sauteuse...24 cm very nice item ...but disappointed because the bottom does not measure 24 cm ..since the pan is flared the 24 cm is at the top . It changes everything . and too expensive to return . Best regards.
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M
Rating: 3 out of 5
No PayPal or Wero. Partially very poor German translation, although offered.
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H
Rating: 4 out of 5
Best pan, would buy this again and again.
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G
Rating: 4 out of 5
The gift was liked. I think I will place my own order in the coming months.
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C
Rating: 4 out of 5
Received on time, well-protected product, perfect
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V
Rating: 4 out of 5
Almost perfect
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C
Rating: 4 out of 5
good products good value for money
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L
Rating: 4 out of 5
Quality material, arrived quickly, very well packaged. Prices slightly too high.
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N
Rating: 4 out of 5
Do the Job
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O
Rating: 4 out of 5
Very good
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H
Rating: 3 out of 5
It's a shame in case of stock shortage it's not noted on your site and we cannot add to the cart, we have to call to understand the problem, and there we cannot order the item that will be available in 3 weeks and moreover a new shipping cost to order it when our first order was already free shipping without this item, why can't we order an item with a delay in backorder and thus have free shipping, it is not normal for the customer to bear a shipping cost for an item they ordered with free shipping with their entire order?
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V
Rating: 3 out of 5
I am disappointed, I ordered it specifically to make my pancakes and the pan sticks, it's annoying.
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Y
Rating: 3 out of 5
I find it annoying that you do not provide a delivery date. It is difficult to predict when we will have the product available, for example to offer it. Usually for online orders we have an expected date and the possibility to track the delivery.
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J
Rating: 4 out of 5
Delivery a bit long but after Black Friday?
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W
Rating: 3 out of 5
Hello, the "sauté pan" product has been received and it is of very good quality, it is different from other utensils I have used before for the same need. However, I regret receiving it 8 days after my order confirmation. On your website, it is stated 3-4 days delay for delivery but it was only after I called your customer service to ask where my order was that the package was prepared and then sent. I was explained that you had received many requests at the same time and that the additional delay was due to that. I understand but at that price and with this indication on your website, it is misleading. Thank you.
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P
Rating: 4 out of 5
Correct product and delivery
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L
Rating: 4 out of 5
Excellent stainless steel pan, efficient, practical and quite easy to clean
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V
Rating: 4 out of 5
Efficient delivery I tested the pans and I am very satisfied
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C
Rating: 4 out of 5
Top!
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P
Rating: 4 out of 5
Received very quickly and well packaged. All De Buyer products in one place, not more expensive, so I buy directly from the manufacturer.
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F
Rating: 4 out of 5
Beautiful utensil. The range would benefit from being clarified and showing its logic: AI helps, but the individual I am struggles to choose.
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D
Rating: 4 out of 5
On the phone, I had a particularly pleasant interlocutor who guided me through my order. A few days later, my ordered product arrived by a punctual and courteous carrier. This reflects a serious brand!
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V
Rating: 4 out of 5
The handle of the stainless steel pan fills with water in the dishwasher.
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V
Rating: 4 out of 5
Very good product but it's a shame that it is sent in a very large box for a small item.
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P
Rating: 4 out of 5
Very well
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P
Rating: 4 out of 5
Easy to order and reasonably fast delivery. Overall, a quick, competent, and good process. Unfortunately, one star less because the packaging for a heavy pan was somewhat inadequate. The handle slightly protruded from the package and was slightly damaged. A separate wrapping at the end of the handle would have been very helpful. Otherwise, 5 stars and I would gladly order again.
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F
Rating: 4 out of 5
It's French, it's made in the Vosges, it's good, it's not my first pots that I buy, but a small downside, I think you shouldn't buy steel for the hair because it rusts a lot when put in the dishwasher. It's better to take aluminum to have several models. That's it, nothing serious, but if I had known, as the other would say...
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A
Rating: 4 out of 5
order received and satisfied except for the packaging of this item which was disproportionate to the item: a crepe pan
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A
Rating: 4 out of 5
Huge box for a small frying pan...
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I
Rating: 4 out of 5
Very good, good handling of the perfectly packaged parcel. Perfect pots
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S
Rating: 4 out of 5
Perfect ordered products.
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A
Rating: 4 out of 5
I have several items from the brand, all excellent (except for the small steel pan, I had never cooked with this material...).
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G
Rating: 4 out of 5
fast and serious service.
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P
Rating: 4 out of 5
As always, a very good choice! The products definitely deserve 5 stars. Deducting one star because delivery to Switzerland is actually not possible. It had an imprint of another item and is therefore not flat.
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O
Rating: 4 out of 5
Effective, even cooking, goes in the oven
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Response from DE BUYER
Hello Olivier, thank you for your feedback. We are delighted to read your satisfaction, it is a beautiful tribute to our expertise.
Have a very nice day.
Have a very nice day.
J
Rating: 4 out of 5
flawless
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Response from DE BUYER
Hello Jean-Pierre, thank you for your feedback. We are delighted that your shopping experience brings you complete satisfaction. Have a very nice day.
F
Rating: 4 out of 5
Hello I can't make a round pie
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Response from DE BUYER
Hello Françoise, thank you very much for your feedback. We have sent you an email to provide you with some tips for easily succeeding in your round pies. We hope these tips will be useful to you. Have a very nice day.
B
Rating: 4 out of 5
Swift processing!
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G
Rating: 4 out of 5
In accordance with the description on the site, satisfied with my purchase
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