Customer reviews of DE BUYER

9,7 /10

Based on 4 582 published reviews

5 4 170 91% 4 295 6% 3 46 1% 2 27 1% 1 44 1%

Summary of reviews

DE BUYER is consistently praised for fast and reliable delivery, with many reviews noting rapid processing, timely delivery, and secure, careful packaging that keeps products in pristine condition. Customers highlight the quality of the equipment and materials, describing carbon steel and stainless options as high quality, durable, and enjoyable to cook with, as well as efficient performance like even grinding and easy cleaning. The ordering process is described as easy and informative, with clear online information and helpful, responsive customer service supporting exchanges or returns when needed. Overall, shoppers express strong satisfaction with the product lineup, reliability, and the support experience from DE BUYER.

Reviews 3 and 4 stars

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Madeleine U.

Published on 26/05/2024 à 07h39 following a purchase from 12/05/2024

Choice and quality

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Frederic R.

Published on 10/05/2024 à 18h45 following a purchase from 27/04/2024

Very good product

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Christophe C.

Published on 09/05/2024 à 18h43 following a purchase from 27/04/2024

Just one problem, the double comb 2 and 7 mm that I ordered in addition in the package is missing. I was quite annoyed by the response from your after-sales service.

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Elodie V.

Published on 04/05/2024 à 15h31 following a purchase from 22/04/2024

Ras

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Nadège D.

Published on 01/05/2024 à 17h57 following a purchase from 18/04/2024

I am very satisfied with them and use them every day - good heat transmission, easy maintenance, a stove that keeps its weight down, especially when full.

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Josué D.

Published on 21/04/2024 à 18h37 following a purchase from 05/04/2024

Very satisfied

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Béatrice M.

Published on 21/04/2024 à 18h02 following a purchase from 08/04/2024

Product as described. Package perfectly packed; arrived safely.

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Bruno N.

Published on 07/04/2024 à 02h50 following a purchase from 26/03/2024

Very satisfied with your products, sturdy, attractive, no toxic coating like some expensive brands.

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Augustin L.

Published on 18/03/2024 à 13h20 following a purchase from 04/03/2024

Good products, but disappointed with the stickers which are so difficult to remove from the bottom of the pans. Even after the first wash, the round mark remains. It's a pity for such beautiful products that the first experience with the utensils is so unpleasant.

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Response from DE BUYER Published on 19/03/2024

Hello,
We're sorry to hear that you're not entirely satisfied with your purchase. We have e-mailed you some methods of removing the mark from the label. If you encounter any problems with your products, please do not hesitate to contact us at the following e-mail address: [email protected]
We will find the best solution to resolve the situation. Best regards.

Jerome J.

Published on 17/03/2024 à 18h21 following a purchase from 04/03/2024

,,,

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Charles L.

Published on 13/03/2024 à 10h48 following a purchase from 26/02/2024

sublime material, on-time delivery and impeccable packaging!

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Bernard D.

Published on 12/03/2024 à 11h07 following a purchase from 28/02/2024

Perfect

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Salvatore Julien C.

Published on 07/03/2024 à 11h55 following a purchase from 20/02/2024

The pan is practical and the handle is ergonomically designed. It suits me very well. However, there are a few marks from cooking which don't go away even after washing (mea culpa, but you have to scrape with the green side...). I don't know what it's due to...

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Bernard L.

Published on 29/02/2024 à 06h47 following a purchase from 12/02/2024

Excellent

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Maryvonne G.

Published on 26/02/2024 à 18h09 following a purchase from 10/02/2024

A little too small

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Response from DE BUYER Published on 07/03/2024

Hello,
We are sorry that the size of the pan did not meet your expectations. We understand that this can be disappointing. We have taken note of your feedback regarding the dimensions of the pan and will ensure that we improve the clarity of our product descriptions in the future.
If you have any further questions or would like to explore other options, please do not hesitate to contact us directly. We're here to help.
Sincerely yours.

Grégory T.

Published on 26/02/2024 à 16h36 following a purchase from 14/02/2024

Excellent products

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Olivier M.

Published on 26/02/2024 à 15h56 following a purchase from 11/02/2024

I am delighted with my purchase from De Buyer

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Julie P.

Published on 25/02/2024 à 16h43 following a purchase from 06/02/2024

Delighted with my purchase. Received the pans beautifully packaged. Everything was as ordered. After a few days of use, I'm satisfied with the cooking quality. I haven't yet mastered the art of making omelettes that don't stick. It would have been nice if I'd received a message giving me an idea of delivery times as soon as I ordered. To be improved to make the customer experience more pleasant. I didn't know if my order was being processed.

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Benedicte B.

Published on 16/02/2024 à 14h28 following a purchase from 31/01/2024

Ras

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Barbara R.

Published on 10/02/2024 à 18h49 following a purchase from 26/01/2024

Fine

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Florent C.

Published on 06/02/2024 à 14h26 following a purchase from 05/01/2024

Ras

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Pierre D.

Published on 04/02/2024 à 16h04 following a purchase from 18/01/2024

After a first use of cooking tournedos I am very satisfied.

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Jerome A.

Published on 25/01/2024 à 18h41 following a purchase from 09/01/2024

Very good

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Mourad B.

Published on 25/01/2024 à 18h33 following a purchase from 08/01/2024

Yes, I can certify that it's hand-held, that it's of high quality, and that it's tasty and healthy when cooked.

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Christophe S.

Published on 24/01/2024 à 11h33 following a purchase from 10/01/2024

Good products and easy to order but: I can't get delivery in Germany via the website. I can't find a link to manage my account, for example to delete my data or to manage my order.

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Abdelaziz Mahfoud B.

Published on 22/01/2024 à 10h15 following a purchase from 04/01/2024

a little long to receive but if not the order arrived well

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Claudine V.

Published on 21/01/2024 à 20h42 following a purchase from 05/01/2024

Very nice purchase

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Daniel L.

Published on 19/01/2024 à 11h05 following a purchase from 27/12/2023

Very serious

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Jean-Pierre P.

Published on 19/01/2024 à 07h33 following a purchase from 22/12/2023

The quality of buyer nothing to say the top.

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Christophe N.

Published on 18/01/2024 à 15h59 following a purchase from 26/12/2023

Very beautiful and good stove, the small negative point is the weight, but we should get used to it.

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Viviane M.

Published on 12/01/2024 à 17h07 following a purchase from 26/11/2023

Very well packed

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Toni V.

Published on 08/01/2024 à 18h32 following a purchase from 21/12/2023

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Response from DE BUYER Published on 01/02/2024

Hello, we've noted that your rating is average.
Have you encountered any problems or concerns with our brand's products? You can contact our customer service department by e-mail at [email protected], or by telephone on 03 29 30 07 93 so that they can answer your questions and provide you with solutions.
Best regards

With kind regards.

Laure A.

Published on 07/01/2024 à 11h25 following a purchase from 19/12/2023

I made a mistake in the size of the moulds, which were too small.

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Response from DE BUYER Published on 01/02/2024

Hello,
We're very sorry about this. Please do not hesitate to contact us before making a purchase. We will be delighted to advise you on your choice of products. By e-mail: [email protected] or by phone: 0329300793
Best regards.

Benoît G.

Published on 06/01/2024 à 12h00 following a purchase from 15/12/2023

Very good. Except for the packaging, which is a little bulky for the size of the pan.

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Richard S.

Published on 03/01/2024 à 16h18 following a purchase from 10/12/2023

For a first pan, very satisfied, good packaging. I have recommended for. Next gifts

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Evelyne G.

Published on 03/01/2024 à 09h22 following a purchase from 16/12/2023

This is a gift so I can't give you an opinion on the product.

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Andrea C.

Published on 01/01/2024 à 12h37 following a purchase from 14/12/2023

the center area of the pan does not heat up the way the outer parts of the pan heat up... so the pancake/crepe sticks and doesn't cook. It may be defective. We are still trying to do more oil treatments and heating the pan to create the solid covering - but no progress with the middle few centimeters of the pan.

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Response from DE BUYER Published on 01/02/2024

Hello,
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.

Fabienne D.

Published on 01/01/2024 à 09h34 following a purchase from 16/12/2023

Delivery a little long, but otherwise smooth

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Response from DE BUYER Published on 01/02/2024

Hello, we apologize for the inconvenience. The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.

Josiane Z.

Published on 01/01/2024 à 08h43 following a purchase from 14/12/2023

Product conforms to my order. To be seen in use!

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Bernard P.

Published on 31/12/2023 à 16h06 following a purchase from 13/12/2023

It's good, but I wasn't alerted by the way the pan was unstuck, and I must have done the wrong thing because it sticks a lot.

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