Customer reviews of DE BUYER

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9,7 /10
Overall rating: 9,7 out of 10
Based on 4 406 published reviews
5 4 012 91% 4 281 6% 3 45 1% 2 26 1% 1 42 1%

Summary of reviews

The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.

Reviews 3 and 4 stars

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G
Grégory T.
Rating: 4 out of 5
following a purchase from 14/02/2024
Excellent products
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Olivier M.
Rating: 4 out of 5
following a purchase from 11/02/2024
I am delighted with my purchase from De Buyer
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Julie P.
Rating: 4 out of 5
following a purchase from 06/02/2024
Delighted with my purchase. Received the pans beautifully packaged. Everything was as ordered. After a few days of use, I'm satisfied with the cooking quality. I haven't yet mastered the art of making omelettes that don't stick. It would have been nice if I'd received a message giving me an idea of delivery times as soon as I ordered. To be improved to make the customer experience more pleasant. I didn't know if my order was being processed.
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Benedicte B.
Rating: 4 out of 5
following a purchase from 31/01/2024
Ras
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barbara R.
Rating: 4 out of 5
following a purchase from 26/01/2024
Fine
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F
florent C.
Rating: 4 out of 5
following a purchase from 05/01/2024
Ras
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Pierre D.
Rating: 4 out of 5
following a purchase from 18/01/2024
After a first use of cooking tournedos I am very satisfied.
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Jerome A.
Rating: 4 out of 5
following a purchase from 09/01/2024
Very good
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Mourad B.
Rating: 4 out of 5
following a purchase from 08/01/2024
Yes, I can certify that it's hand-held, that it's of high quality, and that it's tasty and healthy when cooked.
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C
Christophe S.
Rating: 4 out of 5
following a purchase from 10/01/2024
Good products and easy to order but: I can't get delivery in Germany via the website. I can't find a link to manage my account, for example to delete my data or to manage my order.
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Abdelaziz mahfoud B.
Rating: 4 out of 5
following a purchase from 04/01/2024
a little long to receive but if not the order arrived well
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Claudine V.
Rating: 4 out of 5
following a purchase from 05/01/2024
Very nice purchase
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DANIEL L.
Rating: 4 out of 5
following a purchase from 27/12/2023
Very serious
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Jean-Pierre P.
Rating: 4 out of 5
following a purchase from 22/12/2023
The quality of buyer nothing to say the top.
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Christophe N.
Rating: 4 out of 5
following a purchase from 26/12/2023
Very beautiful and good stove, the small negative point is the weight, but we should get used to it.
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Viviane M.
Rating: 4 out of 5
following a purchase from 26/11/2023
Very well packed
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TONI V.
Rating: 3 out of 5
following a purchase from 21/12/2023
.
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Response from DE BUYER
Hello, we've noted that your rating is average.
Have you encountered any problems or concerns with our brand's products? You can contact our customer service department by e-mail at [email protected], or by telephone on 03 29 30 07 93 so that they can answer your questions and provide you with solutions.
Best regards

With kind regards.
L
Laure A.
Rating: 3 out of 5
following a purchase from 19/12/2023
I made a mistake in the size of the moulds, which were too small.
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Response from DE BUYER
Hello,
We're very sorry about this. Please do not hesitate to contact us before making a purchase. We will be delighted to advise you on your choice of products. By e-mail: [email protected] or by phone: 0329300793
Best regards.
B
Benoît G.
Rating: 4 out of 5
following a purchase from 15/12/2023
Very good. Except for the packaging, which is a little bulky for the size of the pan.
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richard S.
Rating: 4 out of 5
following a purchase from 10/12/2023
For a first pan, very satisfied, good packaging. I have recommended for. Next gifts
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Evelyne G.
Rating: 4 out of 5
following a purchase from 16/12/2023
This is a gift so I can't give you an opinion on the product.
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Andrea C.
Rating: 3 out of 5
following a purchase from 14/12/2023
the center area of the pan does not heat up the way the outer parts of the pan heat up... so the pancake/crepe sticks and doesn't cook. It may be defective. We are still trying to do more oil treatments and heating the pan to create the solid covering - but no progress with the middle few centimeters of the pan.
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Response from DE BUYER
Hello,
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
F
Fabienne D.
Rating: 3 out of 5
following a purchase from 16/12/2023
Delivery a little long, but otherwise smooth
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Response from DE BUYER

Hello, we apologize for the inconvenience. The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.
J
josiane Z.
Rating: 4 out of 5
following a purchase from 14/12/2023
Product conforms to my order. To be seen in use!
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Bernard P.
Rating: 4 out of 5
following a purchase from 13/12/2023
It's good, but I wasn't alerted by the way the pan was unstuck, and I must have done the wrong thing because it sticks a lot.
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Nadine R.
Rating: 4 out of 5
following a purchase from 13/12/2023
Very well packaged beautiful article but 10 days to make the voges Avignon a little long
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Philippe B.
Rating: 3 out of 5
following a purchase from 12/12/2023
Delays before dispatch of parcel exaggerated compared with the responsiveness of other Ecommerce sites. It took an e-mail alert to trigger delivery. It's also a pity that discount codes don't exist on the France site. At this price level, customers expect more, otherwise they might as well go through the American giant.
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Response from DE BUYER
Hello, we apologize for the inconvenience. The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.
C
catherine V.
Rating: 3 out of 5
following a purchase from 12/12/2023
I bought heat shields that don't fit my container. The sizes are not clear on the website.
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Response from DE BUYER
Hello,
Thank you for taking the time to let us know about your purchasing experience on our site. There are two sizes of protectors, and the small ones you chose are not compatible with the stewpot you ordered. Have you contacted our customer service department to resolve this problem?
Best regards.
T
thierry H.
Rating: 4 out of 5
following a purchase from 11/12/2023
Top products but delivery times can be improved!
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Gilles M.
Rating: 4 out of 5
following a purchase from 07/12/2023
bonjour je suis très contant des établissements de BUYER je les recommandes .merci
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Marc M.
Rating: 4 out of 5
following a purchase from 02/07/2023
Very good but customer service does not respond to email
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SEBASTIEN H.
Rating: 3 out of 5
following a purchase from 04/12/2023
Delivery within 3 weeks... but quality product
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Response from DE BUYER
Hello, we're sorry for the inconvenience. We had a few "good deals" for Black Friday, and the approach of Christmas, as well as our appearance on the CAPITAL TV show, have resulted in a longer lead time for preparing orders. We apologize for this.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.
I
Iléa P.
Rating: 4 out of 5
following a purchase from 10/12/2023
Fast and well-packaged quality products. One error on the order, but this was quickly rectified.
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Marc V.
Rating: 4 out of 5
following a purchase from 10/12/2023
perfect
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Victor D.
Rating: 4 out of 5
following a purchase from 06/12/2023
correct purchase and good product
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Eugénie V.
Rating: 4 out of 5
following a purchase from 03/12/2023
Too bad the salt mill wasn't packed in a cardboard box like the pepper mill!
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Jacques olivier C.
Rating: 4 out of 5
following a purchase from 04/12/2023
Very serious
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regine B.
Rating: 4 out of 5
following a purchase from 04/12/2023
Very good frying pan, a little heavy for me but does its job well, especially with meat.
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Valérie M.
Rating: 4 out of 5
following a purchase from 04/12/2023
Package well received. Gift for Christmas.
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Matthieu F.
Rating: 4 out of 5
following a purchase from 03/12/2023
Very carefully packed parcel. Satisfactory delivery time. The quality of the products has been proven for a long time.
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