Customer reviews of DE BUYER

Hello, thank you for your feedback. We understand your concern about the size of the package in relation to the contents. It is important to note that our company focuses mainly on delivery to professionals, which may explain the size of the packages. For orders destined for private individuals, we pay particular attention to the gluing to make it more suitable. Our priority is to ensure that the product you have ordered arrives in perfect condition.
Your feedback is important to us, and we take it into account to improve our service. If you have any further questions or concerns, please do not hesitate to contact us. We're here to help. Best regards.

Hello,
Thank you for choosing our Mineral B steel stove, and we're delighted that you've taken the time to share your opinion.
Regarding the micro-scratches you observed after unpacking, we would like to point out that our stove is made from raw steel, which makes it an exceptionally robust product. Raw steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the pan's performance.
If you wish, please feel free to send us photos to the following e-mail address: [email protected]
This will enable us to confirm that these are indeed micro-scratches, and to assure you that your stove is in perfect working order.
We are here to answer any questions you may have, and to ensure that you are completely satisfied with your purchase.
Best regards.

Hello, thank you very much for your compliments! We're delighted that you've appreciated the special attention we pay to packaging and delivery. Your satisfaction is our greatest reward! Best regards.

Hello, thank you for your interest in our products. For personalized advice, please contact our customer service department at [email protected]. They will be delighted to help you. Best regards.

Hello, thank you for your interest in our products. The stainless steel lid recommended for the ALCHIMY and PRIM'APPETY collections is indeed the same, and fits both collections. Despite a slight play on the ALCHIMY, the lid fits snugly and doesn't wobble.
What's more, the ALCHIMY glass lid fits perfectly with the ALCHIMY collection, as shown in the PDF catalog available on our website. There you'll find an accessories guide offering full visibility of lid compatibility. If you have any further questions, please do not hesitate to contact us. Best regards.

Hello, we're sorry to hear that you're experiencing a problem with our product. Could you please contact us directly at [email protected] so that we can resolve the problem together? Best regards.

Hello, thank you for sharing your concerns about the Colissimo delivery service, which is independent of our company. We're sorry you had problems. Your feedback is important and we take it seriously. We are working to improve our delivery service by collaborating with trusted logistics partners. Kind regards.

Hello,
Thank you for your feedback and for sharing your experiences with us.
If the size of the inductor is much larger or smaller than the bottom of your pan, this may result in less effective detection by the induction hob.
We take your feedback seriously and are constantly working to improve our products.
Best regards.

Hello, thank you for your feedback. We understand your concern about the size of the package in relation to the contents. It is important to note that our company focuses mainly on delivery to professionals, which may explain the size of the packages. For orders destined for private individuals, we pay particular attention to the gluing to make it more suitable. Our priority is to ensure that the product you have ordered arrives in perfect condition.
Your feedback is important to us, and we take it into account to improve our service. If you have any further questions or concerns, please do not hesitate to contact us. We're here to help.

Hello, we understand your concern about our packaging. We place great importance on the customer experience and the environmental impact of our business. Our priority is to ensure that your products arrive in perfect condition, which may sometimes require the use of more paper. However, we would like to emphasize that all our stuffing papers are recyclable and no plastic is used for packaging.
During the production of our products, we use a single packaging for both pallet shipments for professionals and parcel shipments for private customers. This approach guarantees the safety of our products while minimizing the environmental impact of our packaging.
We are constantly striving to improve our shipping and delivery services. We are constantly adapting to better meet the needs of consumer parcels, a relatively new area for us. Your feedback is valuable and will help us improve our packaging process.
The measurement of our products' diameters is another area we are actively working on. We are working to make this information clearer on our website in the near future. If you have any further questions or concerns, please do not hesitate to contact our customer service department. Our team will be happy to provide you with the answers you need. Best regards.

Hello, thank you very much for your interest in our products. We advise you to contact our customer service department in order to find a solution adapted to your situation. It is unlikely that the laser engraving on the outer bottom of the pan is the cause of the detection problem on your hob. It's important to check the characteristics of your hob, especially the diameter of the inductors, to understand the source of the malfunction. Rest assured that we will do our utmost to resolve this problem efficiently. Yours sincerely

Hello, we are sorry to hear that you are not totally satisfied with your purchases. Indeed, on some ranges the lid is not included with the pot, however this information is indicated on the products concerned. Kind regards