Customer reviews of DE BUYER

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 4 406 published reviews
5 4 012 91% 4 281 6% 3 45 1% 2 26 1% 1 42 1%

Summary of reviews

The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.

Reviews 3 and 4 stars

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A
Antoine G.
Rating: 4 out of 5
following a purchase from 26/06/2023
Very good product The packaging is just exaggerated for 3 stoves I received as many boxes as for 3 pieces of ikea furniture.
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Alain D.
Rating: 4 out of 5
following a purchase from 27/06/2023
A suggestion: perhaps it would be a good idea to adapt the oversized packaging to the product.
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Jean yves M.
Rating: 4 out of 5
following a purchase from 16/06/2023
Material received conforms to my expectations. I'm very happy with it. All that's left is to put it all together and enjoy.
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Sabine P.
Rating: 4 out of 5
following a purchase from 12/06/2023
Totally in line with my expectations, despite a small problem with shipping and a delay in delivery.
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Response from DE BUYER
Hello, We are delighted that our products meet your expectations. However, we are sorry for this shipping mishap. But also for the delay in delivery, which unfortunately, we are dependent on this mode of delivery can sometimes be questionable.
We will pass on your complaint to the delivery service.
We thank you for your interest in our products and remain at your disposal for any further information you may require.

Best regards.
C
Clement R.
Rating: 4 out of 5
following a purchase from 12/06/2023
But please avoid the sticker on the bottom of the pan.
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Bertrand C.
Rating: 4 out of 5
following a purchase from 01/06/2023
Complies Very good quality Procedure a little cumbersome for returns
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Delphine S.
Rating: 4 out of 5
following a purchase from 19/05/2023
Good quality and delivery
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serge D.
Rating: 4 out of 5
following a purchase from 07/05/2023
Beautiful presentation and finish
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Emmanuelle C.
Rating: 4 out of 5
following a purchase from 16/04/2023
Fast delivery, but delivery costs as much as the small part ordered.
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Lorenzo V.
Rating: 3 out of 5
following a purchase from 21/02/2023
the shipment went very well but I am disappointed by the quality of the pan, the heat is not transmitted evenly and the cetre is very convex.
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Suzy V.
Rating: 4 out of 5
following a purchase from 21/03/2023
Quality stove, delivered quickly. The packaging is far too bulky for the size of the item, which is a bit of a waste.
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alain K.
Rating: 4 out of 5
following a purchase from 20/03/2023
not suitable for pancakes
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Bruno N.
Rating: 4 out of 5
following a purchase from 16/03/2023
Excellent product
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andrea H.
Rating: 3 out of 5
following a purchase from 13/03/2023
Maryse soft spatulas are not so soft... The special high-temperature spatulas are very large and hard to grip. Rather disappointed with these items!
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Aude H.
Rating: 4 out of 5
following a purchase from 12/03/2023
Quality product, as described. One star less for over-wrapping.
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Laury D.
Rating: 3 out of 5
following a purchase from 11/03/2023
Fast shipping, too bad some items are not rustproof, I didn't realize that when I bought them. They rusted the first time I used them.
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Philippe L.
Rating: 4 out of 5
following a purchase from 09/03/2023
...
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Pierre M.
Rating: 4 out of 5
following a purchase from 05/03/2023
There's nothing to say about the product itself, but I think it's a shame that it doesn't fit the 32 diameter frying pan.
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Benoît N.
Rating: 4 out of 5
following a purchase from 05/03/2023
very nice stoves but a bit heavy
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Claude B.
Rating: 4 out of 5
following a purchase from 02/03/2023
Top class thanks
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julien A.
Rating: 3 out of 5
following a purchase from 07/02/2023
Great products! Nevertheless, the indicated delivery time of a few working days has not been met at all. It would be nice to send an e-mail to inform you of the delay or progress of the order.
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Response from DE BUYER
Thank you for your interest in our products. We apologize for the delay in processing your order.
The e-commerce site is still in its infancy, having been created at the end of November 2022. It can sometimes take longer to deliver a product when it is out of stock.
A filter allowing you to order only products in stock is now in place.
We take good note of your opinion and will not fail to be more reactive and communicative in the future.
Best regards.
P
Philippe L.
Rating: 4 out of 5
following a purchase from 17/02/2023
Delivery compliant, quality product. Too bad the wood on the handle doesn't cover all the metal (which heats up quite a bit!).
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fernand C.
Rating: 4 out of 5
following a purchase from 02/02/2023
no info on delivery date
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Franck K.
Rating: 4 out of 5
following a purchase from 22/01/2023
Everything went smoothly from order to delivery ... and the quality of the products is faithful to the standards of the De Buyer brand.
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Pierrette B.
Rating: 4 out of 5
following a purchase from 19/01/2023
Very good...except for the high price.
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Guy D.
Rating: 4 out of 5
following a purchase from 02/01/2023
Fast delivery but no delivery notice and parcel found on the doorstep in the rain.
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Lorenzo S.
Rating: 4 out of 5
following a purchase from 29/12/2022
delivered as ordered, nice item
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Agnes L.
Rating: 4 out of 5
following a purchase from 27/12/2022
Hello The instructions could be more explicit. Great delivery.
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François-Marie P.
Rating: 4 out of 5
following a purchase from 27/12/2022
Thank you very much. For the quality of your products, for the warm welcome I received when I called your sales department.
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Françoise L.
Rating: 4 out of 5
following a purchase from 24/12/2022
fast delivery, easy to use site, didn't have to call.
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Pierre M.
Rating: 4 out of 5
following a purchase from 12/12/2022
Site OK. Great product!
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Jean louis D.
Rating: 4 out of 5
following a purchase from 19/12/2022
colissimo delivery thrown over the neighbor's gate.... despite our presence without damage fortunately
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Dominique M.
Rating: 3 out of 5
following a purchase from 19/12/2022
I'm waiting to see what action will be taken on a problem reported in my e-mail of December 26.
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Typhanie P.
Rating: 4 out of 5
following a purchase from 19/12/2022
The tail of the pan arrived slightly bent at the end but after several orders this is the first time this has happened. Quality material.
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olivier B.
Rating: 4 out of 5
following a purchase from 17/12/2022
quality product.
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Nathalie R.
Rating: 4 out of 5
following a purchase from 16/12/2022
order conforms, quality item but not used as gift
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Andrée V.
Rating: 4 out of 5
following a purchase from 16/12/2022
Satisfied
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Wafik A.
Rating: 4 out of 5
following a purchase from 14/12/2022
Very good
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Catherine M.
Rating: 4 out of 5
following a purchase from 01/12/2022
For quality results, you need quality tools. DE BUYER quality products
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Patrice D.
Rating: 4 out of 5
following a purchase from 07/12/2022
perfect. Fast delivery, compliant product
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