Customer reviews of DE BUYER

9,7 /10

Based on 4 407 published reviews

5 4 013 91% 4 281 6% 3 45 1% 2 26 1% 1 42 1%

Summary of reviews

The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.

Reviews 3 and 5 stars

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Marie O.

Published on 16/10/2023 à 08h15 following a purchase from 02/10/2023

Fast delivery and very good quality products, we're very happy. Just a little less packaging for the ecology would be better, but fortunately we reuse ;)

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Alain B.

Published on 16/10/2023 à 07h31 following a purchase from 03/10/2023

Satisfied with my purchase

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patrick L.

Published on 16/10/2023 à 06h42 following a purchase from 02/10/2023

good quality.a little heavy

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Hugo D.

Published on 16/10/2023 à 06h22 following a purchase from 02/10/2023

Impeccable. However I find that there is a lot of protective paper and therefore a lot of waste. Thank you

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maryse L.

Published on 15/10/2023 à 19h28 following a purchase from 03/10/2023

I'm completely satisfied with this stainless steel frying pan; the delivery was perfect and the packaging very careful.

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Alberto C.

Published on 15/10/2023 à 12h23 following a purchase from 01/10/2023

Item (more than well packaged) as described. Delivery on time.

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Margot T.

Published on 14/10/2023 à 09h36 following a purchase from 30/09/2023

👌

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aurélien G.

Published on 14/10/2023 à 08h43 following a purchase from 01/10/2023

Perfect

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Ronan G.

Published on 13/10/2023 à 10h15 following a purchase from 29/09/2023

Very good brand

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Viviane B.

Published on 12/10/2023 à 17h30 following a purchase from 30/09/2023

Quality equipment but a little expensive

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Jérémy O.

Published on 10/10/2023 à 07h37 following a purchase from 24/09/2023

Order sent quickly and carefully.

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David C.

Published on 10/10/2023 à 06h14 following a purchase from 27/09/2023

good quality product

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Marie L.

Published on 09/10/2023 à 21h29 following a purchase from 27/09/2023

Very good

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Jean-Michel T.

Published on 09/10/2023 à 20h14 following a purchase from 28/09/2023

Fast, impeccable delivery and top-quality products.

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Corentin L.

Published on 09/10/2023 à 17h54 following a purchase from 28/09/2023

Fast delivery and compliant product

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DENIS B.

Published on 09/10/2023 à 17h35 following a purchase from 26/09/2023

Excellent, high-quality product.

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Simone et Michel F.

Published on 09/10/2023 à 06h44 following a purchase from 26/09/2023

material conforms to my expectations. Satisfied

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Camille Z.

Published on 08/10/2023 à 16h56 following a purchase from 24/09/2023

good products

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Jacques S.

Published on 08/10/2023 à 09h25 following a purchase from 25/09/2023

Efficient and personal. I ordered two stoves with removable handles. But by accident I ordered different handles. DeBuyer called me, asked if it was on purpose, and rectified my order. Since then I've been using the pans (without Tefal!) and I'm very satisfied.

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Marie-France P.

Published on 07/10/2023 à 18h58 following a purchase from 24/09/2023

The product is exactly what I expected. Cooking with it is wonderful.

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Marie Pierre B.

Published on 07/10/2023 à 16h15 following a purchase from 24/09/2023

Products conform to my expectations, the only minor drawback is a little explanation of how to remove the handle.

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Barbara M.

Published on 07/10/2023 à 11h50 following a purchase from 21/09/2023

Very good

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Olivier G.

Published on 05/10/2023 à 18h51 following a purchase from 23/09/2023

The products are of high quality and beautifully finished.

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Baptiste H.

Published on 05/10/2023 à 15h09 following a purchase from 22/09/2023

Very good value Made in France

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Caroline E.

Published on 04/10/2023 à 13h08 following a purchase from 21/09/2023

Perfect as always

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Yousef A.

Published on 04/10/2023 à 11h07 following a purchase from 18/09/2023

Thank you DE BUYER for your outstanding service and incredible products. I particularly appreciate the fact that they detected an error in my address and promptly contacted me to correct it. A truly professional and caring company

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MAGALI M.

Published on 03/10/2023 à 15h48 following a purchase from 19/09/2023

Deadline met. Material conforms to order.

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GIUSEPPE D.

Published on 03/10/2023 à 09h51 following a purchase from 21/09/2023

Very nice equipment, impeccable workmanship. Very expensive product whose price remains to be justified .

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camille R.

Published on 03/10/2023 à 08h52 following a purchase from 19/09/2023

Bought a 24cm frying pan. The frying pan was packed in a rather large cardboard box, which in turn was packed in an even larger cardboard box. In the end, I think it's an excessive package for a 24cm frying pan, too much waste for just one frying pan, no matter how good it is. Otherwise, I think it should be made clear on the sales site that the diameter corresponds to the flared part of the pan and not the bottom. People order with the naive idea that the diameter corresponds to the bottom, in order to adapt to the diameter of the induction hob's hearth. "24" hearth, so I'll take a 24" frying pan, but in fact no, it doesn't fit. I think it would be useful for it to be more clearly indicated for utensils as flared as a frying pan. Other than that, I'm very satisfied with the quality.

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Response from DE BUYER Published on 11/10/2023

Hello, we understand your concern about our packaging. We place great importance on the customer experience and the environmental impact of our business. Our priority is to ensure that your products arrive in perfect condition, which may sometimes require the use of more paper. However, we would like to emphasize that all our stuffing papers are recyclable and no plastic is used for packaging.
During the production of our products, we use a single packaging for both pallet shipments for professionals and parcel shipments for private customers. This approach guarantees the safety of our products while minimizing the environmental impact of our packaging.
We are constantly striving to improve our shipping and delivery services. We are constantly adapting to better meet the needs of consumer parcels, a relatively new area for us. Your feedback is valuable and will help us improve our packaging process.
The measurement of our products' diameters is another area we are actively working on. We are working to make this information clearer on our website in the near future. If you have any further questions or concerns, please do not hesitate to contact our customer service department. Our team will be happy to provide you with the answers you need. Best regards.

CATHERINE F.

Published on 02/10/2023 à 18h07 following a purchase from 18/09/2023

Perfect!

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chloe F.

Published on 02/10/2023 à 16h58 following a purchase from 16/09/2023

Very good quality. Well-prepared parcel.

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Flavien G.

Published on 02/10/2023 à 14h02 following a purchase from 17/09/2023

Nothing to say. The site is well done. Delivery on time. Parcel well protected with scotch tape and branded sheets. The quality is there. Thank you

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FARID M.

Published on 02/10/2023 à 13h56 following a purchase from 18/09/2023

Hello, Following my order I received 2 faulty products (very efficient phone call).

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Thibaud M.

Published on 01/10/2023 à 21h17 following a purchase from 15/09/2023

Undeniable quality and timeless French aesthetics No more renewing your saucepans every 2 years. I'm off to enjoy years of cooking with my DeBuyer saucepan!

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Florian N.

Published on 01/10/2023 à 18h24 following a purchase from 03/09/2023

Quality products and professional packaging.

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Gwenola R.

Published on 01/10/2023 à 11h39 following a purchase from 14/09/2023

Really exceptional products, when you know how to use B mineral stoves.

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Jacqueline R.

Published on 30/09/2023 à 10h46 following a purchase from 17/09/2023

Very pretty fly, but I find the packaging disproportionate to the ladle. Too much cardboard.

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Hervé R.

Published on 29/09/2023 à 14h21 following a purchase from 11/09/2023

items as described and very good quality.

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Philippe H.

Published on 29/09/2023 à 12h26 following a purchase from 14/09/2023

Top quality.top service and delivery

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alain M.

Published on 29/09/2023 à 09h38 following a purchase from 13/09/2023

simple and clear,

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