Customer reviews of DE BUYER

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9,7 /10
Overall rating: 9,7 out of 10
Based on 4 405 published reviews
5 4 011 91% 4 281 6% 3 45 1% 2 26 1% 1 42 1%

Summary of reviews

The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.

3 star reviews

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Patrick M.
Rating: 3 out of 5
following a purchase from 19/12/2025
Shipping and delivery times too long
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Max S.
Rating: 3 out of 5
following a purchase from 15/12/2025
No PayPal or Wero. Partially very poor German translation, although offered.
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huguette F.
Rating: 3 out of 5
following a purchase from 05/12/2025
It's a shame in case of stock shortage it's not noted on your site and we cannot add to the cart, we have to call to understand the problem, and there we cannot order the item that will be available in 3 weeks and moreover a new shipping cost to order it when our first order was already free shipping without this item, why can't we order an item with a delay in backorder and thus have free shipping, it is not normal for the customer to bear a shipping cost for an item they ordered with free shipping with their entire order?
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virginie B.
Rating: 3 out of 5
following a purchase from 05/12/2025
I am disappointed, I ordered it specifically to make my pancakes and the pan sticks, it's annoying.
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Yvonne P.
Rating: 3 out of 5
following a purchase from 02/12/2025
I find it annoying that you do not provide a delivery date. It is difficult to predict when we will have the product available, for example to offer it. Usually for online orders we have an expected date and the possibility to track the delivery.
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walid C.
Rating: 3 out of 5
following a purchase from 01/12/2025
Hello, the "sauté pan" product has been received and it is of very good quality, it is different from other utensils I have used before for the same need. However, I regret receiving it 8 days after my order confirmation. On your website, it is stated 3-4 days delay for delivery but it was only after I called your customer service to ask where my order was that the package was prepared and then sent. I was explained that you had received many requests at the same time and that the additional delay was due to that. I understand but at that price and with this indication on your website, it is misleading. Thank you.
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DOMINIQUE S.
Rating: 3 out of 5
following a purchase from 04/04/2025
No comments at this level
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Response from DE BUYER
Hello and thank you for your feedback. We remain at your disposal for any further information. Best regards.
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Damien R.
Rating: 3 out of 5
following a purchase from 28/03/2025
Difficult seasoning. It will take time to learn how to handle it.
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Response from DE BUYER
Thank you for your feedback. Seasoning can sometimes seem tricky at first, but with a little practice, you'll quickly find your way. Once mastered, your pan will accompany you for a long time in the kitchen. Your satisfaction is our priority. See you soon.
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Renaud G.
Rating: 3 out of 5
following a purchase from 31/03/2025
Great product but delivery fees are way too expensive, 15% of the item's price.
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Response from DE BUYER
Thank you for your feedback. We are delighted to hear your satisfaction regarding the product. As for the delivery fees, we have chosen a fixed shipping cost system, independent of the weight and volume of the order. Without this, the fees could be higher depending on the shipped products. A little bonus: delivery is free for purchases over €100 😉 Have a very nice day.
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Tony D.
Rating: 3 out of 5
following a purchase from 15/03/2025
Quality and speed of delivery. It's a shame that the packaging is oversized compared to the order.
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Response from DE BUYER
Hello, thank you for your feedback. We are delighted that you were satisfied with the quality and speed of the delivery. However, we understand your comment regarding the size of the packaging. Our company mainly focuses on deliveries to professionals, which may explain the size of some packages. For orders intended for individuals, we make sure to adjust our packaging as best as possible to ensure optimal protection of the products. Your opinion is valuable to us, and we take it into account to improve our service. Have a great day.
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Eric L.
Rating: 3 out of 5
following a purchase from 02/03/2025
First order and unable to benefit from the 10% discount due to invalid code
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Response from DE BUYER
Thank you for your feedback. The discount code is only valid on our USA site, which explains why it didn't work on the France site. Please do not hesitate to contact our customer service department if you have any questions. Have a nice day.
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Agnes G.
Rating: 3 out of 5
following a purchase from 05/01/2025
Lid does not fit pan, please contact us
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Dagmar D.
Rating: 3 out of 5
following a purchase from 20/12/2024
Shipping with DPD is a disaster. The parcel hasn't arrived and I don't know where it is. I was at home at the specified delivery time. Parcel was not delivered. The specified parcel store was closed for 5 days, so it can't have been dropped off there on 3.1.
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Amandine B.
Rating: 3 out of 5
following a purchase from 14/12/2024
Very good equipment, wide selection, but the shipping costs are rather high (10 euros for a grid).
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Response from DE BUYER
Hello, thank you for your feedback and for taking the time to share your experience. We have chosen a system of fixed shipping costs, irrespective of the weight and volume of the package shipped. Without this system, shipping costs could be higher depending on the products ordered, due to their weight and volume. What's more, we offer free shipping on orders over €100.
Please do not hesitate to contact us if you have any questions.
Best regards.
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frederic T.
Rating: 3 out of 5
following a purchase from 27/11/2024
how can I leave a review with so little experience of the equipment??? if not, it's a beautiful frying pan and stewpot. my downside is the products, whether or not they're available on the site, it's not easy to get everything together! there's always a few things missing and at €10 shipping costs! I'll buy the rest elsewhere!
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Response from DE BUYER
Hello, thank you for your feedback and for taking the time to share your experience. We're delighted that you like the frying pan and Dutch oven!
Regarding the availability of products on our site, we understand that it can be inconvenient when certain items are missing. We do our best to keep our stock up to date, but it can happen that certain products are temporarily sold out, and with the approach of the festive season, this becomes even more frequent.
We have opted for a system of fixed shipping costs, irrespective of the weight and volume of the parcel sent. Without this system, shipping costs could be higher depending on the weight and volume of the products ordered. What's more, we offer free shipping on orders over €100.
Please do not hesitate to contact us if you have any questions. Best regards.
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Michel M.
Rating: 3 out of 5
following a purchase from 16/11/2024
The site is complicated, doesn't work well (connection problems with constant errors) and I had to repeat several times and at different times to finalize my order, it's too complex! Otherwise, the products are very good and I'm very satisfied with my various pans in particular.
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Response from DE BUYER
Hello and thank you for your feedback. We are delighted to hear that you are satisfied with the quality of our stoves. Thank you for your patience with the difficulties you encountered when placing your order. We have taken into account your comments regarding the site and will work to improve the browsing experience to avoid such inconveniences in the future. Should you require assistance with any other questions or requests, please do not hesitate to contact our customer service department. Best regards.
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Julie P.
Rating: 3 out of 5
following a purchase from 13/11/2024
The square pie ring is listed as size 20x20 in the drop-down menu on the right-hand side of the product and is actually only 17.5x17.5 in the more precise description. This is slightly misleading... although it will still be used and kept.
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Response from DE BUYER
Hello, thank you for taking the time to share your feedback. We apologize for the confusion regarding the size of the pie circle. We will correct the information in the drop-down menu to avoid any ambiguity in the future. We are delighted that the product was able to meet your expectations and thank you for your understanding. Best regards.
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Laurent L.
Rating: 3 out of 5
following a purchase from 10/10/2024
The pot is great, like everything else I've bought from De Buyer. On the other hand, ordering on the website is a real pain! It's riddled with bugs, I had to change browsers several times, copy/paste urls directly to avoid error pages, and then be greeted by a pop-up to validate that I'm not a robot... you'd expect a warmer welcome from a commercial site.
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Response from DE BUYER
Hello, thank you very much for your positive feedback on the quality of our products! We're sorry to hear that you've experienced difficulties with your order on our site. We are aware of the bugs you mention and our team of developers is actively working to resolve them. Your experience is very important to us, and your feedback helps us to improve our service. We sincerely thank you for your patience and understanding. Please do not hesitate to contact us directly should you require any assistance with future orders.
Best regards.
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Susanne E.
Rating: 3 out of 5
following a purchase from 29/09/2024
I am satisfied with the roasting result. However, I do have handling problems: The pan is heavy. When I try to pour out the contents, I can't hold the pan with one hand. The handle is too thin for this. Either an ergonomic handle or an additional handle on the other side would be needed. I would not order this pan again. Unfortunately.
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Sébastien L.
Rating: 3 out of 5
following a purchase from 05/08/2024
Good product but too much packaging...
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Response from DE BUYER
Hello, thank you very much for your feedback. We do our best to optimize the container/content ratio. It's true that in some cases it may be necessary to add padding to protect the products and guarantee delivery in the best possible conditions. The most important thing for us is that the products arrive in perfect condition.
Best regards.
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emmanuel M.
Rating: 3 out of 5
following a purchase from 12/06/2024
Very nice
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Charles L.
Rating: 3 out of 5
following a purchase from 26/02/2024
sublime material, on-time delivery and impeccable packaging!
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BERNARD L.
Rating: 3 out of 5
following a purchase from 12/02/2024
Excellent
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maryvonne G.
Rating: 3 out of 5
following a purchase from 10/02/2024
A little too small
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Response from DE BUYER
Hello,
We are sorry that the size of the pan did not meet your expectations. We understand that this can be disappointing. We have taken note of your feedback regarding the dimensions of the pan and will ensure that we improve the clarity of our product descriptions in the future.
If you have any further questions or would like to explore other options, please do not hesitate to contact us directly. We're here to help.
Sincerely yours.
T
TONI V.
Rating: 3 out of 5
following a purchase from 21/12/2023
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Response from DE BUYER
Hello, we've noted that your rating is average.
Have you encountered any problems or concerns with our brand's products? You can contact our customer service department by e-mail at [email protected], or by telephone on 03 29 30 07 93 so that they can answer your questions and provide you with solutions.
Best regards

With kind regards.
L
Laure A.
Rating: 3 out of 5
following a purchase from 19/12/2023
I made a mistake in the size of the moulds, which were too small.
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Response from DE BUYER
Hello,
We're very sorry about this. Please do not hesitate to contact us before making a purchase. We will be delighted to advise you on your choice of products. By e-mail: [email protected] or by phone: 0329300793
Best regards.
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Andrea C.
Rating: 3 out of 5
following a purchase from 14/12/2023
the center area of the pan does not heat up the way the outer parts of the pan heat up... so the pancake/crepe sticks and doesn't cook. It may be defective. We are still trying to do more oil treatments and heating the pan to create the solid covering - but no progress with the middle few centimeters of the pan.
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Response from DE BUYER
Hello,
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
F
Fabienne D.
Rating: 3 out of 5
following a purchase from 16/12/2023
Delivery a little long, but otherwise smooth
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Response from DE BUYER

Hello, we apologize for the inconvenience. The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.
P
Philippe B.
Rating: 3 out of 5
following a purchase from 12/12/2023
Delays before dispatch of parcel exaggerated compared with the responsiveness of other Ecommerce sites. It took an e-mail alert to trigger delivery. It's also a pity that discount codes don't exist on the France site. At this price level, customers expect more, otherwise they might as well go through the American giant.
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Response from DE BUYER
Hello, we apologize for the inconvenience. The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.
C
catherine V.
Rating: 3 out of 5
following a purchase from 12/12/2023
I bought heat shields that don't fit my container. The sizes are not clear on the website.
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Response from DE BUYER
Hello,
Thank you for taking the time to let us know about your purchasing experience on our site. There are two sizes of protectors, and the small ones you chose are not compatible with the stewpot you ordered. Have you contacted our customer service department to resolve this problem?
Best regards.
S
SEBASTIEN H.
Rating: 3 out of 5
following a purchase from 04/12/2023
Delivery within 3 weeks... but quality product
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Response from DE BUYER
Hello, we're sorry for the inconvenience. We had a few "good deals" for Black Friday, and the approach of Christmas, as well as our appearance on the CAPITAL TV show, have resulted in a longer lead time for preparing orders. We apologize for this.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.
F
Florence B.
Rating: 3 out of 5
following a purchase from 26/11/2023
Absolutely nothing wrong with the product, but the packaging was out of all proportion to the product.
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Response from DE BUYER
Hello, thank you for your feedback. We understand your concern about the size of the package in relation to the contents. It is important to note that our company focuses mainly on delivery to professionals, which may explain the size of the packages. For orders destined for private individuals, we pay particular attention to the gluing to make it more suitable. Our priority is to ensure that the product you have ordered arrives in perfect condition.
Your feedback is important to us, and we take it into account to improve our service. If you have any further questions or concerns, please do not hesitate to contact us. We're here to help. Best regards.
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Bruno C.
Rating: 3 out of 5
following a purchase from 23/11/2023
a few scratches on the steel pan after unpacking...
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Response from DE BUYER

Hello,
Thank you for choosing our Mineral B steel stove, and we're delighted that you've taken the time to share your opinion.
Regarding the micro-scratches you observed after unpacking, we would like to point out that our stove is made from raw steel, which makes it an exceptionally robust product. Raw steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the pan's performance.
If you wish, please feel free to send us photos to the following e-mail address: [email protected]
This will enable us to confirm that these are indeed micro-scratches, and to assure you that your stove is in perfect working order.
We are here to answer any questions you may have, and to ensure that you are completely satisfied with your purchase.
Best regards.
M
Mylène T.
Rating: 3 out of 5
following a purchase from 20/11/2023
Perfect delivery and packaging
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Response from DE BUYER
Hello, thank you very much for your compliments! We're delighted that you've appreciated the special attention we pay to packaging and delivery. Your satisfaction is our greatest reward! Best regards.
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Guylaine F.
Rating: 3 out of 5
following a purchase from 04/11/2023
Ordering and delivery were quick and easy. However, the product purchased (shortbread kit) does not fulfil its function.
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Response from DE BUYER
Hello, thank you for your interest in our products. For personalized advice, please contact our customer service department at [email protected]. They will be delighted to help you. Best regards.
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Jimmy C.
Rating: 3 out of 5
following a purchase from 09/10/2023
I bought 2 knives, and I'm really delighted with my purchase. I'd been wanting to buy quality knives for a while, so I could enjoy cooking. Challenge met! On the other hand, the packaging is really disgraceful and I weigh my words. I received a parcel measuring about 60cm by 40cm and 20cm high for a paring knife and a chef's knife. Frankly, I understand the need to protect knives, but you can't go overboard.
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Response from DE BUYER
Hello, thank you for your feedback. We understand your concern about the size of the package in relation to the contents. It is important to note that our company focuses mainly on delivery to professionals, which may explain the size of the packages. For orders destined for private individuals, we pay particular attention to the gluing to make it more suitable. Our priority is to ensure that the product you have ordered arrives in perfect condition.
Your feedback is important to us, and we take it into account to improve our service. If you have any further questions or concerns, please do not hesitate to contact us. We're here to help.
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camille R.
Rating: 3 out of 5
following a purchase from 19/09/2023
Bought a 24cm frying pan. The frying pan was packed in a rather large cardboard box, which in turn was packed in an even larger cardboard box. In the end, I think it's an excessive package for a 24cm frying pan, too much waste for just one frying pan, no matter how good it is. Otherwise, I think it should be made clear on the sales site that the diameter corresponds to the flared part of the pan and not the bottom. People order with the naive idea that the diameter corresponds to the bottom, in order to adapt to the diameter of the induction hob's hearth. "24" hearth, so I'll take a 24" frying pan, but in fact no, it doesn't fit. I think it would be useful for it to be more clearly indicated for utensils as flared as a frying pan. Other than that, I'm very satisfied with the quality.
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Response from DE BUYER
Hello, we understand your concern about our packaging. We place great importance on the customer experience and the environmental impact of our business. Our priority is to ensure that your products arrive in perfect condition, which may sometimes require the use of more paper. However, we would like to emphasize that all our stuffing papers are recyclable and no plastic is used for packaging.
During the production of our products, we use a single packaging for both pallet shipments for professionals and parcel shipments for private customers. This approach guarantees the safety of our products while minimizing the environmental impact of our packaging.
We are constantly striving to improve our shipping and delivery services. We are constantly adapting to better meet the needs of consumer parcels, a relatively new area for us. Your feedback is valuable and will help us improve our packaging process.
The measurement of our products' diameters is another area we are actively working on. We are working to make this information clearer on our website in the near future. If you have any further questions or concerns, please do not hesitate to contact our customer service department. Our team will be happy to provide you with the answers you need. Best regards.
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Luigi G.
Rating: 3 out of 5
following a purchase from 27/08/2023
Hello, I am very happy to have received the equipment I ordered. It complements other De Buyer items that I particularly like. However, I currently have induction hobs on which the small saucepan I received does not work. However, it is clearly stated that the stainless steel used is induction-compatible. Furthermore, the lack of conduction is not linked to the size of the pan, as I use an even narrower Moka on the same hob. Could the "De Buyer" engraving on the bottom of the pan be the cause? What advice could you give me to make the pan really induction-compatible? I bought this pan to replace one that didn't work on induction, so it's a bit disappointing. Thank you very much, Luigi Gatti.
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Response from DE BUYER
Hello, thank you very much for your interest in our products. We advise you to contact our customer service department in order to find a solution adapted to your situation. It is unlikely that the laser engraving on the outer bottom of the pan is the cause of the detection problem on your hob. It's important to check the characteristics of your hob, especially the diameter of the inductors, to understand the source of the malfunction. Rest assured that we will do our utmost to resolve this problem efficiently. Yours sincerely
M
Mark S.
Rating: 3 out of 5
following a purchase from 04/07/2023
We bought this fait tout as a wedding gift. We paid over 140€ and clearly didn't read the descriptive very well. It came without a lid...who sells a fait tout without a lid....and for that amount of money? Shameful.
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Response from DE BUYER
Hello, we are sorry to hear that you are not totally satisfied with your purchases. Indeed, on some ranges the lid is not included with the pot, however this information is indicated on the products concerned. Kind regards
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Lorenzo V.
Rating: 3 out of 5
following a purchase from 21/02/2023
the shipment went very well but I am disappointed by the quality of the pan, the heat is not transmitted evenly and the cetre is very convex.
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