Customer reviews of DE BUYER

9,7 /10

Based on 4 582 published reviews

5 4 170 91% 4 295 6% 3 46 1% 2 27 1% 1 44 1%

Summary of reviews

DE BUYER is consistently praised for fast and reliable delivery, with many reviews noting rapid processing, timely delivery, and secure, careful packaging that keeps products in pristine condition. Customers highlight the quality of the equipment and materials, describing carbon steel and stainless options as high quality, durable, and enjoyable to cook with, as well as efficient performance like even grinding and easy cleaning. The ordering process is described as easy and informative, with clear online information and helpful, responsive customer service supporting exchanges or returns when needed. Overall, shoppers express strong satisfaction with the product lineup, reliability, and the support experience from DE BUYER.

3 star reviews

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Lorenzo V.

Published on 12/04/2023 à 22h39 following a purchase from 21/02/2023

the shipment went very well but I am disappointed by the quality of the pan, the heat is not transmitted evenly and the cetre is very convex.

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Andrea H.

Published on 27/03/2023 à 17h37 following a purchase from 13/03/2023

Maryse soft spatulas are not so soft... The special high-temperature spatulas are very large and hard to grip. Rather disappointed with these items!

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Laury D.

Published on 24/03/2023 à 17h36 following a purchase from 11/03/2023

Fast shipping, too bad some items are not rustproof, I didn't realize that when I bought them. They rusted the first time I used them.

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Julien A.

Published on 13/03/2023 à 08h08 following a purchase from 07/02/2023

Great products! Nevertheless, the indicated delivery time of a few working days has not been met at all. It would be nice to send an e-mail to inform you of the delay or progress of the order.

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Response from DE BUYER Published on 20/03/2023

Thank you for your interest in our products. We apologize for the delay in processing your order.
The e-commerce site is still in its infancy, having been created at the end of November 2022. It can sometimes take longer to deliver a product when it is out of stock.
A filter allowing you to order only products in stock is now in place.
We take good note of your opinion and will not fail to be more reactive and communicative in the future.
Best regards.

Dominique M.

Published on 31/12/2022 à 13h37 following a purchase from 19/12/2022

I'm waiting to see what action will be taken on a problem reported in my e-mail of December 26.

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Loic B.

Published on 10/12/2022 à 15h28 following a purchase from 25/11/2022

I was thinking of buying good quality French n. But after 8 days, the bottoms of the pans are turning blue-green and the frying pans look dodgy. To be continued, but it would be shit in china that I would not be surprised. I thought I was buying quality? To be seen in time. For the moment. Relatively on top

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Response from DE BUYER Published on 07/02/2023

Hello, Thank you very much for your interest in our products. We apologize for the delay in responding. The stains you mention are probably thermal reactions (iridescence) which have no adverse effect on the use and performance of your utensil, and which may have disappeared in the meantime. The Prim'Appety range is our only family of stainless steel products actually manufactured in China, according to our specifications and under the dual control of our Quality and Purchasing Departments. Please do not hesitate to contact us should you require any further information. Sincerely, de Buyer Industries