Customer reviews of DE BUYER

9,7 /10

Based on 4 583 published reviews

5 4 171 91% 4 295 6% 3 46 1% 2 27 1% 1 44 1%

Summary of reviews

DE BUYER is consistently praised for fast and reliable delivery, with many reviews noting rapid processing, timely delivery, and secure, careful packaging that keeps products in pristine condition. Customers highlight the quality of the equipment and materials, describing carbon steel and stainless options as high quality, durable, and enjoyable to cook with, as well as efficient performance like even grinding and easy cleaning. The ordering process is described as easy and informative, with clear online information and helpful, responsive customer service supporting exchanges or returns when needed. Overall, shoppers express strong satisfaction with the product lineup, reliability, and the support experience from DE BUYER.

Reviews 4 and 5 stars

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Mathieu T.

Published on 14/11/2023 à 14h23 following a purchase from 01/11/2023

Excellent pan.

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Christian F.

Published on 14/11/2023 à 08h19 following a purchase from 31/10/2023

Delivery on time, product conforms

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Jean-Paul G.

Published on 14/11/2023 à 06h37 following a purchase from 01/11/2023

Very good

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Clément G.

Published on 13/11/2023 à 20h46 following a purchase from 31/10/2023

High-quality utensils made in the Vosges.

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Leclerc M.

Published on 13/11/2023 à 19h49 following a purchase from 01/11/2023

Very good product conforms to my expectations and delivered on time 👍

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Maxime D.

Published on 13/11/2023 à 19h12 following a purchase from 01/11/2023

Great product, neat packaging, fast delivery.

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Michel R.

Published on 13/11/2023 à 17h22 following a purchase from 29/10/2023

5 stars for the product as well as for the premium packaging 😜 thank you

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Marie-Claire L.

Published on 13/11/2023 à 16h54 following a purchase from 29/10/2023

Perfect!

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Marc E.

Published on 13/11/2023 à 16h29 following a purchase from 28/10/2023

Material meets my expectations. Good construction. Very easy to use.

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Rose-Marie C.

Published on 13/11/2023 à 15h40 following a purchase from 30/10/2023

I'm happy with my purchase and I recommend it.

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Johanna G.

Published on 13/11/2023 à 08h48 following a purchase from 30/10/2023

perfectly packed parcel, products seem to be of good quality

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Gilles Q.

Published on 13/11/2023 à 08h13 following a purchase from 30/10/2023

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Lisa L.

Published on 13/11/2023 à 07h03 following a purchase from 30/10/2023

Product very well packaged Good package tracking Quality product!

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Beatrice L.

Published on 13/11/2023 à 06h31 following a purchase from 29/10/2023

Packaging too large

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Annick H.

Published on 12/11/2023 à 20h23 following a purchase from 01/11/2023

Excellent

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Jean François A.

Published on 12/11/2023 à 19h57 following a purchase from 29/10/2023

Very good quality!

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Juliette M.

Published on 12/11/2023 à 15h45 following a purchase from 26/10/2023

Order arrived on time, no problem with delivery Just the delivery is too expensive. Thank you very much, I will do it again.

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Yann S.

Published on 11/11/2023 à 11h40 following a purchase from 24/10/2023

Quality products.

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Sylviane L.

Published on 11/11/2023 à 00h29 following a purchase from 26/10/2023

Utensil received as expected. Speed of reception

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Emile D.

Published on 10/11/2023 à 10h16 following a purchase from 26/10/2023

Great experience! I recommend it!

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Martin F.

Published on 07/11/2023 à 19h08 following a purchase from 14/10/2023

The only problem is the labels inside and the glue that doesn't come off easily. Otherwise great

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Response from DE BUYER Published on 24/11/2023

Hello, we're sorry to hear that you're experiencing a problem with our product. Could you please contact us directly at [email protected] so that we can resolve the problem together? Best regards.

Yvonne C.

Published on 07/11/2023 à 10h35 following a purchase from 25/10/2023

Fast, trouble-free purchase and delivery, the products were very well protected for delivery (28 cm frying pan, wooden toasting tongs and a sieve).

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Catherine B.

Published on 06/11/2023 à 16h55 following a purchase from 26/10/2023

all's well!

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Valérie R.

Published on 06/11/2023 à 15h53 following a purchase from 26/10/2023

material meets my expectations. Perfect

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Damien N.

Published on 06/11/2023 à 11h48 following a purchase from 23/10/2023

Very good except for the delivery via colissimo which did not deliver to the relay point (near my home) as planned but to the post office - not having a vehicle, it was difficult and painful to cross the city with this large box. You should change carriers

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Response from DE BUYER Published on 24/11/2023

Hello, thank you for sharing your concerns about the Colissimo delivery service, which is independent of our company. We're sorry you had problems. Your feedback is important and we take it seriously. We are working to improve our delivery service by collaborating with trusted logistics partners. Kind regards.

Lise H.

Published on 06/11/2023 à 10h00 following a purchase from 24/10/2023

Delivery took longer than announced, but product conformed.

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Eric D.

Published on 06/11/2023 à 05h18 following a purchase from 24/10/2023

Very good product. Recommend. Delivery ok. Sincerely

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Severine H.

Published on 05/11/2023 à 15h16 following a purchase from 21/10/2023

👍

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Cedric C.

Published on 05/11/2023 à 11h45 following a purchase from 23/10/2023

Perfect thanks

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Yves B.

Published on 04/11/2023 à 16h30 following a purchase from 23/10/2023

Quality materials and fast delivery.

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Christophe F.

Published on 04/11/2023 à 15h37 following a purchase from 23/10/2023

Product meets my expectations, good quality. Fast delivery

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Anna P.

Published on 03/11/2023 à 17h05 following a purchase from 20/10/2023

I don't have enough experience yet... I've only used the stove once, after following the start-up instructions. I was a little disappointed to find that it colored rather irregularly, I will repeat the process before the 2nd use.

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Yvan R.

Published on 03/11/2023 à 16h16 following a purchase from 22/10/2023

A small instruction leaflet would have been a plus, as well as a cleaning wipe. My wife bought a De Buyer from a retailer and got this. Otherwise, quality French style!

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Stéphane D.

Published on 02/11/2023 à 18h08 following a purchase from 22/10/2023

Very good material

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Martine H.

Published on 02/11/2023 à 17h18 following a purchase from 21/10/2023

Fast shipping and delivery. Meticulous packaging. Everything reflects the quality of the brand.

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Patrice N.

Published on 02/11/2023 à 16h16 following a purchase from 22/10/2023

Quality materials, impeccable workmanship, pleasant to use.

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Jacques F.

Published on 02/11/2023 à 15h41 following a purchase from 21/10/2023

Perfect. Maybe a little too much packaging, but just a detail.

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Cristina L.

Published on 31/10/2023 à 07h20 following a purchase from 12/10/2023

Product quality in line with our expectations.

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Bruno S.

Published on 30/10/2023 à 18h54 following a purchase from 18/10/2023

Great! As always. Thanks a lot and see you soon!

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Marek B.

Published on 30/10/2023 à 18h38 following a purchase from 18/10/2023

Very good material. The mobile version of the site (iOS) isn't great, the drop-down menus are sometimes weird and you get a bit lost. But the main thing is the quality of the products sold.

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