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J
Rating: 4 out of 5
The base of the pan bends when exposed to heat and creates an uneven frying result (induction)
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Customer reviews of DE BUYER
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 4 582 published reviews
Summary of reviews
DE BUYER is consistently praised for fast and reliable delivery, with many reviews noting rapid processing, timely delivery, and secure, careful packaging that keeps products in pristine condition. Customers highlight the quality of the equipment and materials, describing carbon steel and stainless options as high quality, durable, and enjoyable to cook with, as well as efficient performance like even grinding and easy cleaning. The ordering process is described as easy and informative, with clear online information and helpful, responsive customer service supporting exchanges or returns when needed. Overall, shoppers express strong satisfaction with the product lineup, reliability, and the support experience from DE BUYER.
4 star reviews
Reset filtersD
Rating: 4 out of 5
Excellent products, efficient delivery
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Response from DE BUYER
We are delighted to hear that you have appreciated the quality of our products and that our delivery service has met your expectations. Have a nice day!
B
Rating: 4 out of 5
Delivered by DPD, in a relay point instead of home delivery.
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Response from DE BUYER
Thank you for your feedback. We have taken into account your opinion regarding delivery by DPD. We are constantly working to improve our delivery service and take into account all our customers' comments. Thank you again for your confidence and see you soon!
J
Rating: 4 out of 5
My first purchase and I'm satisfied
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Response from DE BUYER
Thank you for your positive review. We are delighted that you were satisfied with your first purchase. Please don't hesitate to contact us if you need any help or advice. Have a nice day.
A
Rating: 4 out of 5
n
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Response from DE BUYER
Thank you for your feedback. We look forward to seeing you again!
J
Rating: 4 out of 5
compliant.
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Response from DE BUYER
Thank you very much for your feedback!
We are delighted that our product has met your expectations. If you need any advice, don't hesitate to contact us. Have a nice day!
We are delighted that our product has met your expectations. If you need any advice, don't hesitate to contact us. Have a nice day!
J
Rating: 4 out of 5
We are very satisfied with the products ordered but not with the delivery, which was not made to our home as requested but to a relay point.
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C
Rating: 4 out of 5
Meets my expectations
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P
Rating: 4 out of 5
The pick-up point I had chosen was closed on the day of delivery, but I was able to collect my parcel from another pick-up point on the same day. My order was intact and in order. The only negative point was the gigantic size (approx. 15 liters) of the packaging compared to the 2 small items delivered.
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A
Rating: 4 out of 5
super product
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P
Rating: 4 out of 5
Completely satisfied with my purchase. One reservation, however, concerning the quality of the cardboard used for shipping, which showed tears.
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L
Rating: 4 out of 5
Top!
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G
Rating: 4 out of 5
Very nice product, perfect delivery.
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S
Rating: 4 out of 5
No problem, the product is perfect. On the other hand, I still have the same problems with the carrier who delivered my parcel to the wrong relay point.
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Response from DE BUYER
Hello, we are sorry for the inconvenience encountered during delivery. If you encounter a problem during delivery, please do not hesitate to contact our customer service department at the following e-mail address: [email protected]. We will do our utmost to resolve it quickly.
Best regards.
Best regards.
C
Rating: 4 out of 5
Perfect, perhaps the intuitiveness of the site could be improved a little.
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M
Rating: 4 out of 5
Products should indicate the diameter of the contact area with the hob.
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D
Rating: 4 out of 5
Super happy, thanks
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B
Rating: 4 out of 5
Well packaged for shipping, but still too much paper. Edge of steel pan impacted before packing. Not serious.
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M
Rating: 4 out of 5
Choice and quality
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F
Rating: 4 out of 5
Very good product
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C
Rating: 4 out of 5
Just one problem, the double comb 2 and 7 mm that I ordered in addition in the package is missing. I was quite annoyed by the response from your after-sales service.
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E
Rating: 4 out of 5
Ras
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N
Rating: 4 out of 5
I am very satisfied with them and use them every day - good heat transmission, easy maintenance, a stove that keeps its weight down, especially when full.
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J
Rating: 4 out of 5
Very satisfied
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B
Rating: 4 out of 5
Product as described. Package perfectly packed; arrived safely.
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B
Rating: 4 out of 5
Very satisfied with your products, sturdy, attractive, no toxic coating like some expensive brands.
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A
Rating: 4 out of 5
Good products, but disappointed with the stickers which are so difficult to remove from the bottom of the pans. Even after the first wash, the round mark remains. It's a pity for such beautiful products that the first experience with the utensils is so unpleasant.
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Response from DE BUYER
Hello,
We're sorry to hear that you're not entirely satisfied with your purchase. We have e-mailed you some methods of removing the mark from the label. If you encounter any problems with your products, please do not hesitate to contact us at the following e-mail address: [email protected]
We will find the best solution to resolve the situation. Best regards.
We're sorry to hear that you're not entirely satisfied with your purchase. We have e-mailed you some methods of removing the mark from the label. If you encounter any problems with your products, please do not hesitate to contact us at the following e-mail address: [email protected]
We will find the best solution to resolve the situation. Best regards.
J
Rating: 4 out of 5
,,,
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B
Rating: 4 out of 5
Perfect
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S
Rating: 4 out of 5
The pan is practical and the handle is ergonomically designed. It suits me very well. However, there are a few marks from cooking which don't go away even after washing (mea culpa, but you have to scrape with the green side...). I don't know what it's due to...
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G
Rating: 4 out of 5
Excellent products
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O
Rating: 4 out of 5
I am delighted with my purchase from De Buyer
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J
Rating: 4 out of 5
Delighted with my purchase. Received the pans beautifully packaged. Everything was as ordered. After a few days of use, I'm satisfied with the cooking quality. I haven't yet mastered the art of making omelettes that don't stick. It would have been nice if I'd received a message giving me an idea of delivery times as soon as I ordered. To be improved to make the customer experience more pleasant. I didn't know if my order was being processed.
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B
Rating: 4 out of 5
Ras
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B
Rating: 4 out of 5
Fine
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F
Rating: 4 out of 5
Ras
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P
Rating: 4 out of 5
After a first use of cooking tournedos I am very satisfied.
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J
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
Yes, I can certify that it's hand-held, that it's of high quality, and that it's tasty and healthy when cooked.
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C
Rating: 4 out of 5
Good products and easy to order but: I can't get delivery in Germany via the website. I can't find a link to manage my account, for example to delete my data or to manage my order.
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