Customer reviews of DE BUYER

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Marc M.

Rating: 4 out of 5

Published on 24/12/2023 à 07h34 following a purchase from 02/07/2023

Very good but customer service does not respond to email

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Iléa P.

Rating: 4 out of 5

Published on 23/12/2023 à 09h32 following a purchase from 10/12/2023

Fast and well-packaged quality products. One error on the order, but this was quickly rectified.

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Marc V.

Rating: 4 out of 5

Published on 23/12/2023 à 08h13 following a purchase from 10/12/2023

perfect

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Victor D.

Rating: 4 out of 5

Published on 19/12/2023 à 07h17 following a purchase from 06/12/2023

correct purchase and good product

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Eugénie V.

Rating: 4 out of 5

Published on 18/12/2023 à 11h32 following a purchase from 03/12/2023

Too bad the salt mill wasn't packed in a cardboard box like the pepper mill!

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Jacques olivier C.

Rating: 4 out of 5

Published on 18/12/2023 à 09h25 following a purchase from 04/12/2023

Very serious

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regine B.

Rating: 4 out of 5

Published on 18/12/2023 à 08h53 following a purchase from 04/12/2023

Very good frying pan, a little heavy for me but does its job well, especially with meat.

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Valérie M.

Rating: 4 out of 5

Published on 18/12/2023 à 06h39 following a purchase from 04/12/2023

Package well received. Gift for Christmas.

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Matthieu F.

Rating: 4 out of 5

Published on 17/12/2023 à 10h57 following a purchase from 03/12/2023

Very carefully packed parcel. Satisfactory delivery time. The quality of the products has been proven for a long time.

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Patricia B.

Rating: 4 out of 5

Published on 11/12/2023 à 16h47 following a purchase from 27/11/2023

Nickel

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JEROME S.

Rating: 4 out of 5

Published on 10/12/2023 à 09h05 following a purchase from 26/11/2023

4 stars and not 5 for two reasons: - We postponed delivery by two days but this was not taken into account by the deliveryman! - Stove very good but too expensive :)

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VERONIQUE V.

Rating: 4 out of 5

Published on 09/12/2023 à 07h49 following a purchase from 25/11/2023

Hello, I bought the 28 cm steel frying pan some time ago and I'm very satisfied with the quality and efficiency of the product. I recently bought one as a gift.

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Cedric S.

Rating: 4 out of 5

Published on 06/12/2023 à 14h09 following a purchase from 18/11/2023

Good quality product, regrets the labels stuck on the products. Fast delivery!

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alain B.

Rating: 4 out of 5

Published on 25/11/2023 à 07h05 following a purchase from 11/11/2023

sometimes a bit confusing, but a very pleasant site

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Rémi P.

Rating: 4 out of 5

Published on 19/11/2023 à 16h40 following a purchase from 03/11/2023

Very good, the parcel arrived on time.

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Nils E.

Rating: 4 out of 5

Published on 17/11/2023 à 18h56 following a purchase from 02/11/2023

Overall satisfied with the quality of the Alchimy range, but disappointed with the stainless steel lids offered, which come from the Prim'appetit range and don't fit the pans well. Glass lids fit better.

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Response from DE BUYER Published on 24/11/2023

Hello, thank you for your interest in our products. The stainless steel lid recommended for the ALCHIMY and PRIM'APPETY collections is indeed the same, and fits both collections. Despite a slight play on the ALCHIMY, the lid fits snugly and doesn't wobble.
What's more, the ALCHIMY glass lid fits perfectly with the ALCHIMY collection, as shown in the PDF catalog available on our website. There you'll find an accessories guide offering full visibility of lid compatibility. If you have any further questions, please do not hesitate to contact us. Best regards.

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Leclerc M.

Rating: 4 out of 5

Published on 13/11/2023 à 19h49 following a purchase from 01/11/2023

Very good product conforms to my expectations and delivered on time 👍

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Annick H.

Rating: 4 out of 5

Published on 12/11/2023 à 20h23 following a purchase from 01/11/2023

Excellent

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Martin F.

Rating: 4 out of 5

Published on 07/11/2023 à 19h08 following a purchase from 14/10/2023

The only problem is the labels inside and the glue that doesn't come off easily. Otherwise great

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Response from DE BUYER Published on 24/11/2023

Hello, we're sorry to hear that you're experiencing a problem with our product. Could you please contact us directly at [email protected] so that we can resolve the problem together? Best regards.

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DAMIEN N.

Rating: 4 out of 5

Published on 06/11/2023 à 11h48 following a purchase from 23/10/2023

Very good except for the delivery via colissimo which did not deliver to the relay point (near my home) as planned but to the post office - not having a vehicle, it was difficult and painful to cross the city with this large box. You should change carriers

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Response from DE BUYER Published on 24/11/2023

Hello, thank you for sharing your concerns about the Colissimo delivery service, which is independent of our company. We're sorry you had problems. Your feedback is important and we take it seriously. We are working to improve our delivery service by collaborating with trusted logistics partners. Kind regards.

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lise H.

Rating: 4 out of 5

Published on 06/11/2023 à 10h00 following a purchase from 24/10/2023

Delivery took longer than announced, but product conformed.

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Anna P.

Rating: 4 out of 5

Published on 03/11/2023 à 17h05 following a purchase from 20/10/2023

I don't have enough experience yet... I've only used the stove once, after following the start-up instructions. I was a little disappointed to find that it colored rather irregularly, I will repeat the process before the 2nd use.

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Yvan R.

Rating: 4 out of 5

Published on 03/11/2023 à 16h16 following a purchase from 22/10/2023

A small instruction leaflet would have been a plus, as well as a cleaning wipe. My wife bought a De Buyer from a retailer and got this. Otherwise, quality French style!

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MARTINE B.

Rating: 4 out of 5

Published on 30/10/2023 à 18h25 following a purchase from 19/10/2023

it's a pity that the tail of the pan is also made of a material that transmits heat, because it burns when the pan is heated.

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Florent D.

Rating: 4 out of 5

Published on 23/10/2023 à 21h03 following a purchase from 10/10/2023

Very good product, but I find the handle too thin to hold the pan at arm's length ...

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lou M.

Rating: 4 out of 5

Published on 23/10/2023 à 20h53 following a purchase from 10/10/2023

Very good quality, but the small diameter of the pan makes it difficult to capture induction.

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Response from DE BUYER Published on 24/11/2023

Hello,
Thank you for your feedback and for sharing your experiences with us.
If the size of the inductor is much larger or smaller than the bottom of your pan, this may result in less effective detection by the induction hob.
We take your feedback seriously and are constantly working to improve our products.
Best regards.

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Benoit T.

Rating: 4 out of 5

Published on 18/10/2023 à 04h45 following a purchase from 02/10/2023

The products are great, the packaging is top notch, the only downside is that shipping takes a little time.

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Thérèse D.

Rating: 4 out of 5

Published on 15/10/2023 à 17h12 following a purchase from 01/10/2023

Perfect for whipping up egg whites and whipped cream... with elbow grease. Today's electric beaters are not so efficient. Their whisks are now thick and square, rather than thin and round as they used to be (probably for reasons of industrial profitability).

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Christian F.

Rating: 4 out of 5

Published on 15/10/2023 à 12h26 following a purchase from 03/10/2023

Meets my expectations

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Daniel C.

Rating: 4 out of 5

Published on 10/10/2023 à 07h34 following a purchase from 26/09/2023

CLEAR

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Annette D.

Rating: 4 out of 5

Published on 07/10/2023 à 18h47 following a purchase from 25/09/2023

I bought a 20cm stainless steel frying pan. It's a good quality pan. Cooking is not as easy as with other frying pans, but that's a matter of habit.

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Anne-Catherine V.

Rating: 4 out of 5

Published on 01/09/2023 à 19h33 following a purchase from 17/08/2023

Very nice product! Despite the double cardboard shipping, the package arrived damaged (the handle of the pan was sticking out but it is not damaged).

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PASCAL M.

Rating: 4 out of 5

Published on 21/08/2023 à 09h41 following a purchase from 09/08/2023

Fast delivery, good product, as I expected,

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Lionel G.

Rating: 4 out of 5

Published on 13/08/2023 à 10h04 following a purchase from 31/07/2023

Only happiness

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Guillaume R.

Rating: 4 out of 5

Published on 03/08/2023 à 15h11 following a purchase from 18/07/2023

Correct and fast

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pascale R.

Rating: 4 out of 5

Published on 03/08/2023 à 08h32 following a purchase from 18/07/2023

Wwwww

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christiane N.

Rating: 4 out of 5

Published on 18/07/2023 à 15h37 following a purchase from 06/07/2023

I HAVEN'T TESTED THE STOVES YET.

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michel S.

Rating: 4 out of 5

Published on 17/07/2023 à 02h20 following a purchase from 05/07/2023

Very good but a bit expensive

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alice O.

Rating: 4 out of 5

Published on 15/07/2023 à 18h12 following a purchase from 30/06/2023

Received the appliance quickly. Use not easy to make good experience with the gougères but bcp of evil with the small shortbread! They don't come off the tube! To be continued... Sincerely Alice ossart

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Thierry P.

Rating: 4 out of 5

Published on 14/07/2023 à 14h03 following a purchase from 30/06/2023

Just what I expected!

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