Customer reviews of DE BUYER

9,7 /10

Based on 4 582 published reviews

5 4 170 91% 4 295 6% 3 46 1% 2 27 1% 1 44 1%

Summary of reviews

DE BUYER is consistently praised for fast and reliable delivery, with many reviews noting rapid processing, timely delivery, and secure, careful packaging that keeps products in pristine condition. Customers highlight the quality of the equipment and materials, describing carbon steel and stainless options as high quality, durable, and enjoyable to cook with, as well as efficient performance like even grinding and easy cleaning. The ordering process is described as easy and informative, with clear online information and helpful, responsive customer service supporting exchanges or returns when needed. Overall, shoppers express strong satisfaction with the product lineup, reliability, and the support experience from DE BUYER.

4 star reviews

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Abdelaziz Mahfoud B.

Published on 22/01/2024 à 10h15 following a purchase from 04/01/2024

a little long to receive but if not the order arrived well

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Claudine V.

Published on 21/01/2024 à 20h42 following a purchase from 05/01/2024

Very nice purchase

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Daniel L.

Published on 19/01/2024 à 11h05 following a purchase from 27/12/2023

Very serious

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Jean-Pierre P.

Published on 19/01/2024 à 07h33 following a purchase from 22/12/2023

The quality of buyer nothing to say the top.

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Christophe N.

Published on 18/01/2024 à 15h59 following a purchase from 26/12/2023

Very beautiful and good stove, the small negative point is the weight, but we should get used to it.

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Viviane M.

Published on 12/01/2024 à 17h07 following a purchase from 26/11/2023

Very well packed

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Benoît G.

Published on 06/01/2024 à 12h00 following a purchase from 15/12/2023

Very good. Except for the packaging, which is a little bulky for the size of the pan.

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Richard S.

Published on 03/01/2024 à 16h18 following a purchase from 10/12/2023

For a first pan, very satisfied, good packaging. I have recommended for. Next gifts

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Evelyne G.

Published on 03/01/2024 à 09h22 following a purchase from 16/12/2023

This is a gift so I can't give you an opinion on the product.

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Josiane Z.

Published on 01/01/2024 à 08h43 following a purchase from 14/12/2023

Product conforms to my order. To be seen in use!

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Bernard P.

Published on 31/12/2023 à 16h06 following a purchase from 13/12/2023

It's good, but I wasn't alerted by the way the pan was unstuck, and I must have done the wrong thing because it sticks a lot.

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Nadine R.

Published on 31/12/2023 à 16h03 following a purchase from 13/12/2023

Very well packaged beautiful article but 10 days to make the voges Avignon a little long

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Thierry H.

Published on 28/12/2023 à 13h03 following a purchase from 11/12/2023

Top products but delivery times can be improved!

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Gilles M.

Published on 27/12/2023 à 08h28 following a purchase from 07/12/2023

bonjour je suis très contant des établissements de BUYER je les recommandes .merci

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Marc M.

Published on 24/12/2023 à 07h34 following a purchase from 02/07/2023

Very good but customer service does not respond to email

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Iléa P.

Published on 23/12/2023 à 09h32 following a purchase from 10/12/2023

Fast and well-packaged quality products. One error on the order, but this was quickly rectified.

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Marc V.

Published on 23/12/2023 à 08h13 following a purchase from 10/12/2023

perfect

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Victor D.

Published on 19/12/2023 à 07h17 following a purchase from 06/12/2023

correct purchase and good product

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Eugénie V.

Published on 18/12/2023 à 11h32 following a purchase from 03/12/2023

Too bad the salt mill wasn't packed in a cardboard box like the pepper mill!

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Jacques Olivier C.

Published on 18/12/2023 à 09h25 following a purchase from 04/12/2023

Very serious

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Regine B.

Published on 18/12/2023 à 08h53 following a purchase from 04/12/2023

Very good frying pan, a little heavy for me but does its job well, especially with meat.

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Valérie M.

Published on 18/12/2023 à 06h39 following a purchase from 04/12/2023

Package well received. Gift for Christmas.

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Matthieu F.

Published on 17/12/2023 à 10h57 following a purchase from 03/12/2023

Very carefully packed parcel. Satisfactory delivery time. The quality of the products has been proven for a long time.

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Patricia B.

Published on 11/12/2023 à 16h47 following a purchase from 27/11/2023

Nickel

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Jerome S.

Published on 10/12/2023 à 09h05 following a purchase from 26/11/2023

4 stars and not 5 for two reasons: - We postponed delivery by two days but this was not taken into account by the deliveryman! - Stove very good but too expensive :)

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Veronique V.

Published on 09/12/2023 à 07h49 following a purchase from 25/11/2023

Hello, I bought the 28 cm steel frying pan some time ago and I'm very satisfied with the quality and efficiency of the product. I recently bought one as a gift.

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Cedric S.

Published on 06/12/2023 à 14h09 following a purchase from 18/11/2023

Good quality product, regrets the labels stuck on the products. Fast delivery!

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Alain B.

Published on 25/11/2023 à 07h05 following a purchase from 11/11/2023

sometimes a bit confusing, but a very pleasant site

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Rémi P.

Published on 19/11/2023 à 16h40 following a purchase from 03/11/2023

Very good, the parcel arrived on time.

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Nils E.

Published on 17/11/2023 à 18h56 following a purchase from 02/11/2023

Overall satisfied with the quality of the Alchimy range, but disappointed with the stainless steel lids offered, which come from the Prim'appetit range and don't fit the pans well. Glass lids fit better.

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Response from DE BUYER Published on 24/11/2023

Hello, thank you for your interest in our products. The stainless steel lid recommended for the ALCHIMY and PRIM'APPETY collections is indeed the same, and fits both collections. Despite a slight play on the ALCHIMY, the lid fits snugly and doesn't wobble.
What's more, the ALCHIMY glass lid fits perfectly with the ALCHIMY collection, as shown in the PDF catalog available on our website. There you'll find an accessories guide offering full visibility of lid compatibility. If you have any further questions, please do not hesitate to contact us. Best regards.

Leclerc M.

Published on 13/11/2023 à 19h49 following a purchase from 01/11/2023

Very good product conforms to my expectations and delivered on time 👍

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Annick H.

Published on 12/11/2023 à 20h23 following a purchase from 01/11/2023

Excellent

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Martin F.

Published on 07/11/2023 à 19h08 following a purchase from 14/10/2023

The only problem is the labels inside and the glue that doesn't come off easily. Otherwise great

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Response from DE BUYER Published on 24/11/2023

Hello, we're sorry to hear that you're experiencing a problem with our product. Could you please contact us directly at [email protected] so that we can resolve the problem together? Best regards.

Damien N.

Published on 06/11/2023 à 11h48 following a purchase from 23/10/2023

Very good except for the delivery via colissimo which did not deliver to the relay point (near my home) as planned but to the post office - not having a vehicle, it was difficult and painful to cross the city with this large box. You should change carriers

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Response from DE BUYER Published on 24/11/2023

Hello, thank you for sharing your concerns about the Colissimo delivery service, which is independent of our company. We're sorry you had problems. Your feedback is important and we take it seriously. We are working to improve our delivery service by collaborating with trusted logistics partners. Kind regards.

Lise H.

Published on 06/11/2023 à 10h00 following a purchase from 24/10/2023

Delivery took longer than announced, but product conformed.

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Anna P.

Published on 03/11/2023 à 17h05 following a purchase from 20/10/2023

I don't have enough experience yet... I've only used the stove once, after following the start-up instructions. I was a little disappointed to find that it colored rather irregularly, I will repeat the process before the 2nd use.

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Yvan R.

Published on 03/11/2023 à 16h16 following a purchase from 22/10/2023

A small instruction leaflet would have been a plus, as well as a cleaning wipe. My wife bought a De Buyer from a retailer and got this. Otherwise, quality French style!

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Martine B.

Published on 30/10/2023 à 18h25 following a purchase from 19/10/2023

it's a pity that the tail of the pan is also made of a material that transmits heat, because it burns when the pan is heated.

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Florent D.

Published on 23/10/2023 à 21h03 following a purchase from 10/10/2023

Very good product, but I find the handle too thin to hold the pan at arm's length ...

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Lou M.

Published on 23/10/2023 à 20h53 following a purchase from 10/10/2023

Very good quality, but the small diameter of the pan makes it difficult to capture induction.

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Response from DE BUYER Published on 24/11/2023

Hello,
Thank you for your feedback and for sharing your experiences with us.
If the size of the inductor is much larger or smaller than the bottom of your pan, this may result in less effective detection by the induction hob.
We take your feedback seriously and are constantly working to improve our products.
Best regards.