Customer reviews of DE BUYER

9,7 /10

Based on 4 582 published reviews

5 4 170 91% 4 295 6% 3 46 1% 2 27 1% 1 44 1%

Summary of reviews

DE BUYER is consistently praised for fast and reliable delivery, with many reviews noting rapid processing, timely delivery, and secure, careful packaging that keeps products in pristine condition. Customers highlight the quality of the equipment and materials, describing carbon steel and stainless options as high quality, durable, and enjoyable to cook with, as well as efficient performance like even grinding and easy cleaning. The ordering process is described as easy and informative, with clear online information and helpful, responsive customer service supporting exchanges or returns when needed. Overall, shoppers express strong satisfaction with the product lineup, reliability, and the support experience from DE BUYER.

4 star reviews

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Benoit T.

Published on 18/10/2023 à 04h45 following a purchase from 02/10/2023

The products are great, the packaging is top notch, the only downside is that shipping takes a little time.

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Thérèse D.

Published on 15/10/2023 à 17h12 following a purchase from 01/10/2023

Perfect for whipping up egg whites and whipped cream... with elbow grease. Today's electric beaters are not so efficient. Their whisks are now thick and square, rather than thin and round as they used to be (probably for reasons of industrial profitability).

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Christian F.

Published on 15/10/2023 à 12h26 following a purchase from 03/10/2023

Meets my expectations

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Daniel C.

Published on 10/10/2023 à 07h34 following a purchase from 26/09/2023

CLEAR

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Annette D.

Published on 07/10/2023 à 18h47 following a purchase from 25/09/2023

I bought a 20cm stainless steel frying pan. It's a good quality pan. Cooking is not as easy as with other frying pans, but that's a matter of habit.

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Anne-Catherine V.

Published on 01/09/2023 à 19h33 following a purchase from 17/08/2023

Very nice product! Despite the double cardboard shipping, the package arrived damaged (the handle of the pan was sticking out but it is not damaged).

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Pascal M.

Published on 21/08/2023 à 09h41 following a purchase from 09/08/2023

Fast delivery, good product, as I expected,

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Lionel G.

Published on 13/08/2023 à 10h04 following a purchase from 31/07/2023

Only happiness

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Guillaume R.

Published on 03/08/2023 à 15h11 following a purchase from 18/07/2023

Correct and fast

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Pascale R.

Published on 03/08/2023 à 08h32 following a purchase from 18/07/2023

Wwwww

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Christiane N.

Published on 18/07/2023 à 15h37 following a purchase from 06/07/2023

I HAVEN'T TESTED THE STOVES YET.

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Michel S.

Published on 17/07/2023 à 02h20 following a purchase from 05/07/2023

Very good but a bit expensive

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Alice O.

Published on 15/07/2023 à 18h12 following a purchase from 30/06/2023

Received the appliance quickly. Use not easy to make good experience with the gougères but bcp of evil with the small shortbread! They don't come off the tube! To be continued... Sincerely Alice ossart

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Thierry P.

Published on 14/07/2023 à 14h03 following a purchase from 30/06/2023

Just what I expected!

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Claude N.

Published on 14/07/2023 à 12h03 following a purchase from 26/06/2023

The product ordered does not conform (can be made info when ordering on the website): Not suitable for induction heating system. We would like to exchange it. Please contact our sales department to find a solution. Sincerely

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Antoine G.

Published on 13/07/2023 à 09h03 following a purchase from 26/06/2023

Very good product The packaging is just exaggerated for 3 stoves I received as many boxes as for 3 pieces of ikea furniture.

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Alain D.

Published on 13/07/2023 à 08h55 following a purchase from 27/06/2023

A suggestion: perhaps it would be a good idea to adapt the oversized packaging to the product.

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Jean Yves M.

Published on 30/06/2023 à 12h44 following a purchase from 16/06/2023

Material received conforms to my expectations. I'm very happy with it. All that's left is to put it all together and enjoy.

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Sabine P.

Published on 28/06/2023 à 11h24 following a purchase from 12/06/2023

Totally in line with my expectations, despite a small problem with shipping and a delay in delivery.

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Response from DE BUYER Published on 04/07/2023

Hello, We are delighted that our products meet your expectations. However, we are sorry for this shipping mishap. But also for the delay in delivery, which unfortunately, we are dependent on this mode of delivery can sometimes be questionable.
We will pass on your complaint to the delivery service.
We thank you for your interest in our products and remain at your disposal for any further information you may require.

Best regards.

Clement R.

Published on 27/06/2023 à 06h48 following a purchase from 12/06/2023

But please avoid the sticker on the bottom of the pan.

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Bertrand C.

Published on 13/06/2023 à 07h26 following a purchase from 01/06/2023

Complies Very good quality Procedure a little cumbersome for returns

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Delphine S.

Published on 04/06/2023 à 11h08 following a purchase from 19/05/2023

Good quality and delivery

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Serge D.

Published on 21/05/2023 à 04h25 following a purchase from 07/05/2023

Beautiful presentation and finish

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Emmanuelle C.

Published on 28/04/2023 à 10h32 following a purchase from 16/04/2023

Fast delivery, but delivery costs as much as the small part ordered.

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Suzy V.

Published on 02/04/2023 à 08h32 following a purchase from 21/03/2023

Quality stove, delivered quickly. The packaging is far too bulky for the size of the item, which is a bit of a waste.

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Alain K.

Published on 01/04/2023 à 06h16 following a purchase from 20/03/2023

not suitable for pancakes

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Bruno N.

Published on 27/03/2023 à 21h06 following a purchase from 16/03/2023

Excellent product

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Aude H.

Published on 24/03/2023 à 17h51 following a purchase from 12/03/2023

Quality product, as described. One star less for over-wrapping.

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Philippe L.

Published on 24/03/2023 à 15h46 following a purchase from 09/03/2023

...

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Pierre M.

Published on 19/03/2023 à 20h05 following a purchase from 05/03/2023

There's nothing to say about the product itself, but I think it's a shame that it doesn't fit the 32 diameter frying pan.

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Benoît N.

Published on 17/03/2023 à 13h13 following a purchase from 05/03/2023

very nice stoves but a bit heavy

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Claude B.

Published on 16/03/2023 à 10h11 following a purchase from 02/03/2023

Top class thanks

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Philippe L.

Published on 05/03/2023 à 12h58 following a purchase from 17/02/2023

Delivery compliant, quality product. Too bad the wood on the handle doesn't cover all the metal (which heats up quite a bit!).

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Fernand C.

Published on 17/02/2023 à 10h43 following a purchase from 02/02/2023

no info on delivery date

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Franck K.

Published on 05/02/2023 à 08h17 following a purchase from 22/01/2023

Everything went smoothly from order to delivery ... and the quality of the products is faithful to the standards of the De Buyer brand.

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Pierrette B.

Published on 31/01/2023 à 09h29 following a purchase from 19/01/2023

Very good...except for the high price.

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Guy D.

Published on 23/01/2023 à 09h59 following a purchase from 02/01/2023

Fast delivery but no delivery notice and parcel found on the doorstep in the rain.

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Lorenzo S.

Published on 21/01/2023 à 18h14 following a purchase from 29/12/2022

delivered as ordered, nice item

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Agnes L.

Published on 12/01/2023 à 13h41 following a purchase from 27/12/2022

Hello The instructions could be more explicit. Great delivery.

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François-Marie P.

Published on 12/01/2023 à 12h36 following a purchase from 27/12/2022

Thank you very much. For the quality of your products, for the warm welcome I received when I called your sales department.

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