Customer reviews of Deco&you

Hello, Susana, good morning.

First of all, we want to thank you for your feedback.

We regret the incident that occurred with your order, but we are always in contact with you via email about all the procedures we are carrying out with the supplier and the carrier to resolve the situation, in addition to trying to contact you by phone to improve communication and thus facilitate the resolution of the incident.

Best regards.

Hello Sonia,

We sincerely regret the experience you have had with us. We want to inform you that your refund has already been processed.

Sincerely,
The Deco & you team

Hello Irati,

We regret that you received an incorrect product and that we have not been able to respond to your email in time. We greatly appreciate your patience.

Sincerely,
The Deco&you team.

Hello Maria Justina,

Thank you for your feedback. We are genuinely sorry to hear that the color of the paper did not meet your expectations. Your comments are important to us, and we will review them to improve our product descriptions. If there is anything we can do to assist you further, please do not hesitate to reach out.

Best regards,
The Deco&you Team

Dear María del Espino,

We sincerely thank you for sharing your positive experience. We are glad to know that your order has arrived correctly and that you are satisfied. We hope you enjoy placing your new decorations and that you visit us again soon.

Sincerely,
The Deco&you team

Dear Ana,

We appreciate your feedback and apologize for the inconveniences you have experienced with your last order. We regret that the rolls arrived open and that one of them was dirty. Your satisfaction is very important to us and we will take your comments into account to improve our service. If you wish, we can help you resolve this situation.

Sincerely,
The Deco&you team

Hello Isabel,

Thank you very much for your comment. We are glad to know that your order has arrived perfectly. We hope to see you again soon at Deco&you for more ideas and products that you will love.

Sincerely,
The Deco&you team

Hello David, good morning.

As we have already contacted you by email, we are managing your claim to provide you with a solution and to have your order in perfect condition.

We kindly ask you to give us some time as everything has its processes.

Best regards.

Deco & You.

Dear Hélène,

We sincerely thank you for your positive review and your appreciation of the quality of our fabrics. We are sorry to hear that your order was received in two pieces, as well as for the inconveniences encountered during delivery. We take your comments very seriously and will work with our delivery partner to improve this process. Your satisfaction is our priority and we remain at your disposal for any other comments or needs.

Dear Maria José,

Thank you for your positive feedback! We're thrilled to hear that you appreciated our wide variety of options and our team's professionalism. We're always here to assist with any questions you may have. Your satisfaction is our priority, and we look forward to serving you again at Deco&You!

Thank you very much for your comment and for highlighting the speed and professionalism of our team, especially Kike. We appreciate your feedback and will strive to improve to offer you an even better experience. We hope to see you soon at Deco&you!

Dear Marta,

We sincerely thank you for your comment and for taking the time to share your experience. We are glad to know that you found variety in our store and that it was easy for you to place your order. We will take your observation about the delivery time into account to continue improving our service.

Best regards,
The Deco&you team

Hello Carles.

We regret that your experience has not been satisfactory, but we would like to clarify the situation to avoid misunderstandings.

As we mentioned in detail through our customer service chat, the item you purchased is a made-to-order product. This type of product is made exclusively for each customer, which is why our commercial policy specified on our website and confirmed through the screenshots we sent you indicates that returns are not accepted.

Hello Elena,

Thank you for your comment. We are sorry that the samples did not meet your expectations. We appreciate your feedback and are working to improve our customers' experience. If you have any other questions or need assistance, please do not hesitate to contact us.

Hello Raquel,

From your order, you bought a product from our Outlet and another normal one, assuming that when buying from Outlet the dye may change, plus it is a product that does not accept exchanges or returns.
And as a commercial gesture, we have accepted your return to provide the best sales experience, after-sales service, and customer care.

Hi Lotte,

When you purchase samples, a discount coupon is generated based on the value of each sample. In other words, if you buy 2 samples (€6), a discount coupon is generated that you can apply when purchasing the full roll of fabric or paper.

If you choose high-end fabrics, the prices are standard for that category.

Hello Almudena,

Thank you for sharing your opinion. We regret that your experience with the last order was not satisfactory and we understand your frustration with the recommended number of rolls. Your feedback is valuable and helps us improve our services. We hope you will give us another chance in the future.

Hello Maria,

We sincerely regret the experience you have had with Deco&you. We are committed to providing quality service and understand how frustrating a delay in delivery can be. Your opinion is very valuable to us and we are working to improve our communication. Please contact us directly to resolve your situation immediately.

We appreciate your understanding and hope to make it right.

Dear Sandra,

We sincerely thank you for your rating of 4/5 on our Deco&you site. Your opinion is very important to us and motivates us to continue improving our services. If you have any additional comments or suggestions, please feel free to share them. We are here to help you.

Hello Maria del Rosario,

We sincerely regret that you have not yet received your order. We appreciate your patience and ask you to contact our customer service directly so that we can resolve this situation as quickly as possible. Your satisfaction is our priority.

Hello Teresa,

We regret that your experience was not satisfactory. We appreciate your comment and would like to better understand what happened in order to improve. We are here to help you.

Hello Martina!

We sincerely regret that the fabrics did not meet your expectations. Your opinion is very important to us and we take it into account to improve our products, in addition to understanding that many of our fabrics are cut by hand.

Best regards.

Hello Alicia,

We regret that you had a negative experience with the delivery times, you must understand that during the Christmas season everything was a bit more saturated than usual.
Your opinion is very valuable to us and we will work to improve the information about shipping in our products. We appreciate your understanding and wish you an excellent day.

Dear LINEANZ,

We sincerely thank you for taking the time to leave your opinion and for the rating of 4/5. We are pleased to know that you had a positive experience with Deco&you. If you have any suggestions for improvement, please feel free to share them with us. Your satisfaction is our priority.

Dear Rafael, we sincerely thank you for your opinion and for giving us a rating of 4/5. Your satisfaction is very important to us, and we are committed to continuously improving our services. Please feel free to share any suggestions you have so that we can provide you with an even better experience at Deco&you.

Dear Mar,

Thank you for sharing your opinion about Deco&you. We appreciate your feedback and we will continue to improve our service to better meet your expectations. Please feel free to share your suggestions.

Hello Raquel!

Thank you very much for your comment and the rating of 4/5. We are glad to know that your experience at Deco&You has been positive. If you have any additional suggestions or comments for improvement, please feel free to share them. We hope to see you again soon!

Hello Yolanda!

Thank you for taking the time to leave your opinion about Deco&you. We are glad to know that your experience has been positive and we appreciate your rating of 4/5. If you have any suggestions for improvement, feel free to share them. We hope to see you again soon!

Hello Veronica!

Thank you for your comment and for valuing our customer service. We regret that the sample shipping time did not meet your expectations. We are working to improve this aspect and offer a more agile service. We appreciate your understanding and hope to provide you with a better experience in the future.

Sincerely,
The Deco&you team

Hello Margarida!

Thank you very much for your 4/5 rating on our Deco&you site. We are glad to know that you had a good experience. If you have any additional suggestions or comments, please feel free to share them with us. Your opinion is very valuable for improving our services.

Dear Carolina,

We sincerely thank you for taking the time to leave your opinion about Deco&you. We are pleased to know that you have had a mostly positive experience with us. If you have any additional suggestions or comments that could help us improve, please feel free to share them. We are here to provide you with the best possible service.

Dear Veronica,

We sincerely appreciate your comment and regret that the delivery of the samples took longer than expected. We strive to improve our shipping times and your opinion is very valuable to us. We hope to offer you a better experience in the future. Please feel free to contact us if you have any other concerns.

Hello Rodrigo!

Thank you very much for taking the time to share your opinion about Deco&you. We are glad to know that you had a good experience and we appreciate your rating of 4/5. Your comments are very valuable to us and help us continue to improve. We hope to see you again soon on our site.

Dear Joaquim, we sincerely thank you for your rating and comments. We are glad to know that you were able to register and place your order quickly. We will take your suggestion into account to improve the registration process for new customers outside of Spain, as we have had some incidents. We hope to see you again soon at Deco&you!

Hello Ana,

We are very sorry that your first experience was not ideal. We completely understand your concern about the delivery time.

We want to clarify that, as indicated on the sample page, shipping times are usually 15 to 30 days, depending on the supplier and the logistics service of each one. We know that these times can be long and we are working to improve them whenever possible.

Still, we would be happy to review your specific case and give you all the updated information about the status of your order. You can contact us directly and we will manage it with you so that you receive your sample as soon as possible.

Thank you for your patience and for giving us the opportunity to improve.

Rosa, we regret the confusion and completely understand your frustration.
In this case, it was a specific misunderstanding, as the paper was discontinued just after the sample was sent.

We want to remind you that the amount of the sample can be deducted from your next order, so you have not lost it. We are sorry that this information did not reach you clearly at the time.

We appreciate you notifying us by phone and we take note of your comment to improve our processes and better check stock before sending any samples.

Thank you for your understanding and for helping us continue to improve.

Dear M.,

Thank you for your feedback and comment. We are glad to know that the service you received was to your liking. Your satisfaction is our priority. We hope to see you again at Deco&you!

Dear Virginia,

Thank you for taking the time to leave us your opinion. We regret that the color of the fabric did not meet your expectations, as we strive to provide images that best represent our products. We appreciate your feedback, as it helps us to continuously improve. If you have any other concerns, please do not hesitate to contact us.

Thank you very much for your feedback! We are very glad to know that you loved the paper and that it arrived in perfect condition.

We apologize for the small delay in delivery and that it affected your experience. Sometimes unforeseen events can arise in logistics, but we continue to work to adjust deadlines as much as possible so that orders always arrive within the estimated time.

We truly appreciate your understanding and trust. We hope to serve you again soon!

Thank you very much, Ana! We are glad to know that you are satisfied with the quality of the paper and the speed of delivery. Your opinion is very valuable to us. We hope to see you again at Deco&you!