Customer reviews of Deco&you

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 816 published reviews
5 704 86% 4 51 6% 3 19 2% 2 7 1% 1 35 4%

Summary of reviews

The store consistently delivers fast and reliable service, with several reviews highlighting shipments arriving quickly or even the same day, well-protected packaging, and timely delivery. Customers praise the responsiveness and helpfulness of the team, noting excellent customer service, smooth purchasing processes, and clear communication that supports complex decoration projects. The product experience is described as high quality, beautiful papers, accurate assistance with selecting and calculating rolls, and useful samples that aid decision-making. Overall, the store is portrayed as organized, professional, and dependable, with customers expressing satisfaction and confidence in returning for future purchases.

Reviews 1, 2, 3 and 5 stars

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M
Maria S.
Rating: 5 out of 5
following a purchase from 13/08/2025
The price has been competitive compared to other points of sale and the management has been quick and effective.
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Response from Deco&you
Dear Maria,

We sincerely thank you for your comment and are pleased to know that you have found our prices competitive and that the management of your order has been quick and effective. Your satisfaction is our priority and we hope to serve you again at Deco&you.
V
Virginia J.
Rating: 3 out of 5
following a purchase from 10/08/2025
The color of the real fabric was quite lighter than in the photo.
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Response from Deco&you
Dear Virginia,

Thank you for taking the time to leave us your opinion. We regret that the color of the fabric did not meet your expectations, as we strive to provide images that best represent our products. We appreciate your feedback, as it helps us to continuously improve. If you have any other concerns, please do not hesitate to contact us.
M
Maria C.
Rating: 5 out of 5
following a purchase from 09/08/2025
Speed, kindness, professionalism.
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Response from Deco&you
Dear Maria,

We sincerely appreciate your excellent review. We are pleased to know that you valued the speed, kindness, and professionalism of our team. Your satisfaction is our priority, and we hope to serve you again at Deco&you.
L
Leonides C.
Rating: 5 out of 5
following a purchase from 05/08/2025
Excellent treatment and very good professionals. Superior quality in the items.
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Response from Deco&you
Hello LEONIDES!

Thank you very much for your excellent comment and for valuing our work at Deco&you. We are glad to know that you were satisfied with the service and the quality of our articles. Your support is very important to us.

We hope to see you again soon!
V
Victoria R.
Rating: 1 out of 5
following a purchase from 23/07/2025
Their website does not clearly show the information about products that cannot be returned, nor is the selected color option clearly visible just before the payment moment.
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Response from Deco&you
Thank you for sharing your experience. We regret that the information was not visible enough at the time of purchase.

We want you to know that we have taken note of your comments and have already made the necessary improvements so that both the return conditions and the selected color option appear clearly and visibly throughout the purchasing process.

We greatly appreciate you pointing out these issues, as they help us continue to improve and offer a more transparent and comfortable experience for all our customers.

Thank you for your trust!
M
Marta B.
Rating: 5 out of 5
following a purchase from 22/07/2025
very good
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Response from Deco&you
Dear Marta,

We sincerely thank you for your 5/5 rating and for your comment "very good". We are glad to know that you had a positive experience at Deco&you. If you need more help or have any questions, please do not hesitate to contact us.

We hope to see you again soon!
J
Julia M.
Rating: 3 out of 5
following a purchase from 21/07/2025
Improve the speed of shipping. Long deadlines.
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Response from Deco&you
Dear Julia,

Thank you for your feedback and comments. We regret that the speed of delivery did not meet your expectations. We are constantly working to improve our delivery times. We appreciate your feedback and hope to provide you with a better experience in the future.
M
Maite N.
Rating: 2 out of 5
following a purchase from 21/07/2025
Hello! I bought a sample of paper on April 6 and it took more than 3 months to deliver!!! On July 9 they notified me of its delivery. I doubt anyone could be happy with this service.
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Response from Deco&you
Hello Maite,

We deeply regret the experience you have had with your order at Deco&you. We appreciate your patience and understand your frustration. Your opinion is very valuable to us and we are committed to improving our delivery times. Please do not hesitate to contact us directly for any concerns.
S
Sonia L.
Rating: 5 out of 5
following a purchase from 17/07/2025
Quality, good treatment, and speed.. you can't ask for more. Delighted with the product and the service.
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Response from Deco&you
Dear Sonia,

We sincerely thank you for your kind words. We are pleased to know that you are delighted with the quality of our products and the service received. Your satisfaction is our priority and your comment motivates us to continue providing the best. We hope to serve you again soon!
B
Beatriz R.
Rating: 5 out of 5
following a purchase from 17/07/2025
Great, I paid 75 more and they brought it to me almost the next day.
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Response from Deco&you
Dear Beatriz, we thank you very much for your positive comment. We are glad to know that your experience with Deco&you was satisfactory and that you received your order so quickly. We hope to see you again soon!
A
Ana A.
Rating: 5 out of 5
following a purchase from 16/07/2025
Fast and efficient shipping.
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Response from Deco&you
Dear Ana,

We sincerely thank you for your very positive feedback. We are glad to know that you are satisfied with the speed and efficiency of our delivery. Your support is very valuable to us. We hope to serve you again in the future!
T
Teresa E.
Rating: 5 out of 5
following a purchase from 16/07/2025
Very precise.
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Response from Deco&you
Dear Teresa,

We sincerely thank you for your very positive comment. We are glad to know that you consider our site "Deco&you" to be very accurate. Your opinion is valuable to us and motivates us to keep improving.
I
Ignacio I.
Rating: 2 out of 5
following a purchase from 16/07/2025
The sample order arrived in 6 weeks.
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Response from Deco&you
Hello Ignacio,

We appreciate your comment and apologize for the delay in the delivery of the samples. Your satisfaction is important to us and we are working to improve our shipping times.
E
Elisa G.
Rating: 5 out of 5
following a purchase from 13/07/2025
Very kind and fast shipping. Thank you very much.
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Response from Deco&you
Dear Elisa,

We sincerely thank you for your kind words and for taking the time to leave a review. We are glad to know that you are satisfied with our service and the speed of the delivery. We are here to serve you and we hope to have your visit again at Deco&you.
R
Raquel P.
Rating: 5 out of 5
following a purchase from 10/07/2025
The phone support was fantastic. The order arrived earlier than expected and everything was perfect.
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Response from Deco&you
Thank you very much for your feedback! We are glad to know that your experience was so positive, that the phone support was fantastic, and that the order arrived even earlier than expected.

Comments like this motivate us to continue working to always offer the best possible service.
Thank you again for your trust and we hope to serve you again soon!
A
Ana R.
Rating: 1 out of 5
following a purchase from 06/07/2025
The shipping has been a disaster, more than 15 days, and without any information, the customer service was bad too, in fact, I sent an email to complaints and they haven't replied. I will not buy again.
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Response from Deco&you
We sincerely regret the bad experience you had with your order. We completely understand your frustration both for the delay and for the lack of information.

We want to clarify that we have not received any complaint email from you, so we are very sorry that you did not receive a response. Nevertheless, we will contact you to review what happened and provide you with a solution as soon as possible.

Our goal is for every customer to be satisfied, and comments like yours help us improve.
Thank you for giving us the opportunity to review your case.
A
Angela R.
Rating: 5 out of 5
following a purchase from 30/06/2025
The attention above all
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Response from Deco&you
Dear Angela,

We sincerely thank you for your comment and for giving us an excellent rating of 5/5. We are glad to know that you appreciated our attention. At Deco&you, we strive to provide the best possible service to our customers. We hope to serve you again soon.

Sincerely,
The Deco&you team
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