Customer reviews of Deco&you

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 816 published reviews
5 704 86% 4 51 6% 3 19 2% 2 7 1% 1 35 4%

Summary of reviews

The store consistently delivers fast and reliable service, with several reviews highlighting shipments arriving quickly or even the same day, well-protected packaging, and timely delivery. Customers praise the responsiveness and helpfulness of the team, noting excellent customer service, smooth purchasing processes, and clear communication that supports complex decoration projects. The product experience is described as high quality, beautiful papers, accurate assistance with selecting and calculating rolls, and useful samples that aid decision-making. Overall, the store is portrayed as organized, professional, and dependable, with customers expressing satisfaction and confidence in returning for future purchases.

Reviews 1, 2 and 4 stars

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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 03/12/2022
The order took too many days, the rest perfect ????
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Response from Deco&you
Dear Verified Buyer,

Thank you for your feedback! We are sorry that the delivery of your order took longer than expected. We appreciate your comments and are glad to know that the rest of your experience was perfect. We are working to improve our shipping times.

Best regards,
The Deco&you team.
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 14/11/2022
I received the samples I requested (VERY QUICKLY) but the color that arrived was not what I expected, I was looking for something more light pink for my daughter's room... The design is very nice but the color is too strong in my opinion :( I will buy more samples to see if I find the color I am looking for, I would like to wallpaper and have everything ready before Christmas.
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Response from Deco&you
Hello Verified Buyer,

Thank you for your comment and we are glad to know that you received the samples quickly. We are sorry that the color did not meet your expectations, but we value your opinion. We are here to help you find the perfect option for your daughter's room. Please feel free to contact us if you need more assistance in choosing the ideal color. We hope your project turns out beautiful for Christmas!

Best regards,
The Deco&you team
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 05/08/2022
The paper arrived damaged at one end, so when placed it looks imperfect and it is impossible to avoid it being noticeable, as it is wrinkled along its entire length.
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Response from Deco&you
Hello, Verified Buyer:

We sincerely regret that your order arrived in unsatisfactory conditions. At Deco&you, we value the quality of our products and the well-being of our customers. We assure you that we take your feedback seriously and are here to resolve this situation. Please contact us directly so that we can offer you a satisfactory solution. We appreciate your understanding and hope to improve your experience.

Sincerely,
The Deco&you team
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 01/08/2022
We feel deceived by the return policy. In no case did we interpret that the wallpaper could not be returned. Since the warning only informs you about the paper's dyeing issue, not because it cannot be returned... poor information on the website. We would never have bought a paper that could not be returned. Thank you.
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Response from Deco&you
Hello!

We sincerely appreciate your feedback and regret that you had an unsatisfactory experience with our return policy. Your opinion is very valuable to us and we will take it into account to improve the clarity of the information on our website. We strive to offer quality products and a service that meets our customers' expectations. If you would like to discuss your situation further, please do not hesitate to contact us directly.

Thank you for your understanding.

Sincerely,
The Deco&you team
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 26/04/2022
Improve delivery times
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Response from Deco&you
Dear Verified Buyer,

We sincerely thank you for your comment and for the rating of 4/5. We value your opinion and will work to improve our delivery times. Your satisfaction is our priority. Please feel free to contact us if you have more suggestions.

Sincerely,
The Deco&you team.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 10/04/2022
The fabrics arrive perfectly prepared in a rolled tube, and inside a bag. The website is very slow. The delivery was delayed a bit but due to transportation issues. The fabrics they have are beautiful, the average price is high when working with important brands.
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Response from Deco&you
Dear Verified Buyer,

Thank you very much for your comment! We are glad to know that the fabrics have arrived in perfect condition and that you have enjoyed our selection. We apologize for the inconveniences with the speed of our website and the delay in delivery, but we are working to improve these aspects. We appreciate your understanding and your support for quality brands.

Best regards,
The Deco&You team.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 24/02/2022
The speed of delivery
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Response from Deco&you
Dear Verified Buyer,

Thank you very much for your comment! We are glad to know that you were satisfied with the speed of delivery. Your opinion is very important to us and motivates us to keep improving.

We hope to serve you again soon.

Best regards,
The Deco&you team
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/10/2021
I liked the quality of the fabric and the telephone attention received. The shipping time could be improved
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Response from Deco&you
Dear Verified Buyer,

We sincerely appreciate your feedback and comments. We are glad to know that you are satisfied with the quality of the fabric and the telephone assistance. We take note of your suggestion regarding the shipping time and will work to improve in this area.

We hope to see you again at Deco&you.

Best regards,
The Deco&you team
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 13/10/2021
In the samples I requested, the quality does not seem good to me, it is not what I expected. Poor quality/price
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Response from Deco&you
Hello, Verified Buyer. We appreciate your feedback and regret that the samples did not meet your expectations. We value your opinion and would like to better understand your experience in order to improve. Please feel free to contact us directly for assistance. Best regards!
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