The store consistently delivers fast and reliable service, with several reviews highlighting shipments arriving quickly or even the same day, well-protected packaging, and timely delivery. Customers praise the responsiveness and helpfulness of the team, noting excellent customer service, smooth purchasing processes, and clear communication that supports complex decoration projects. The product experience is described as high quality, beautiful papers, accurate assistance with selecting and calculating rolls, and useful samples that aid decision-making. Overall, the store is portrayed as organized, professional, and dependable, with customers expressing satisfaction and confidence in returning for future purchases.
Excellent treatment and very good professionals. Superior quality in the items.
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Response from Deco&you
Hello LEONIDES!
Thank you very much for your excellent comment and for valuing our work at Deco&you. We are glad to know that you were satisfied with the service and the quality of our articles. Your support is very important to us.
We hope to see you again soon!
V
Victoria R.
Rating: 1 out of 5
following a purchase from 23/07/2025
Their website does not clearly show the information about products that cannot be returned, nor is the selected color option clearly visible just before the payment moment.
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Response from Deco&you
Thank you for sharing your experience. We regret that the information was not visible enough at the time of purchase.
We want you to know that we have taken note of your comments and have already made the necessary improvements so that both the return conditions and the selected color option appear clearly and visibly throughout the purchasing process.
We greatly appreciate you pointing out these issues, as they help us continue to improve and offer a more transparent and comfortable experience for all our customers.
Thank you for your trust!
M
Marta B.
Rating: 5 out of 5
following a purchase from 22/07/2025
very good
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Response from Deco&you
Dear Marta,
We sincerely thank you for your 5/5 rating and for your comment "very good". We are glad to know that you had a positive experience at Deco&you. If you need more help or have any questions, please do not hesitate to contact us.
We hope to see you again soon!
M
Maite N.
Rating: 2 out of 5
following a purchase from 21/07/2025
Hello! I bought a sample of paper on April 6 and it took more than 3 months to deliver!!! On July 9 they notified me of its delivery. I doubt anyone could be happy with this service.
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Response from Deco&you
Hello Maite,
We deeply regret the experience you have had with your order at Deco&you. We appreciate your patience and understand your frustration. Your opinion is very valuable to us and we are committed to improving our delivery times. Please do not hesitate to contact us directly for any concerns.
S
Sonia L.
Rating: 5 out of 5
following a purchase from 17/07/2025
Quality, good treatment, and speed.. you can't ask for more. Delighted with the product and the service.
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Response from Deco&you
Dear Sonia,
We sincerely thank you for your kind words. We are pleased to know that you are delighted with the quality of our products and the service received. Your satisfaction is our priority and your comment motivates us to continue providing the best. We hope to serve you again soon!
B
Beatriz R.
Rating: 5 out of 5
following a purchase from 17/07/2025
Great, I paid 75 more and they brought it to me almost the next day.
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Response from Deco&you
Dear Beatriz, we thank you very much for your positive comment. We are glad to know that your experience with Deco&you was satisfactory and that you received your order so quickly. We hope to see you again soon!
A
Ana A.
Rating: 5 out of 5
following a purchase from 16/07/2025
Fast and efficient shipping.
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Response from Deco&you
Dear Ana,
We sincerely thank you for your very positive feedback. We are glad to know that you are satisfied with the speed and efficiency of our delivery. Your support is very valuable to us. We hope to serve you again in the future!
T
Teresa E.
Rating: 5 out of 5
following a purchase from 16/07/2025
Very precise.
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Response from Deco&you
Dear Teresa,
We sincerely thank you for your very positive comment. We are glad to know that you consider our site "Deco&you" to be very accurate. Your opinion is valuable to us and motivates us to keep improving.
I
Ignacio I.
Rating: 2 out of 5
following a purchase from 16/07/2025
The sample order arrived in 6 weeks.
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Response from Deco&you
Hello Ignacio,
We appreciate your comment and apologize for the delay in the delivery of the samples. Your satisfaction is important to us and we are working to improve our shipping times.
E
Elisa G.
Rating: 5 out of 5
following a purchase from 13/07/2025
Very kind and fast shipping. Thank you very much.
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Response from Deco&you
Dear Elisa,
We sincerely thank you for your kind words and for taking the time to leave a review. We are glad to know that you are satisfied with our service and the speed of the delivery. We are here to serve you and we hope to have your visit again at Deco&you.
R
Raquel P.
Rating: 5 out of 5
following a purchase from 10/07/2025
The phone support was fantastic. The order arrived earlier than expected and everything was perfect.
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Response from Deco&you
Thank you very much for your feedback! We are glad to know that your experience was so positive, that the phone support was fantastic, and that the order arrived even earlier than expected.
Comments like this motivate us to continue working to always offer the best possible service.
Thank you again for your trust and we hope to serve you again soon!
A
Ana R.
Rating: 1 out of 5
following a purchase from 06/07/2025
The shipping has been a disaster, more than 15 days, and without any information, the customer service was bad too, in fact, I sent an email to complaints and they haven't replied. I will not buy again.
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Response from Deco&you
We sincerely regret the bad experience you had with your order. We completely understand your frustration both for the delay and for the lack of information.
We want to clarify that we have not received any complaint email from you, so we are very sorry that you did not receive a response. Nevertheless, we will contact you to review what happened and provide you with a solution as soon as possible.
Our goal is for every customer to be satisfied, and comments like yours help us improve.
Thank you for giving us the opportunity to review your case.
A
Angela R.
Rating: 5 out of 5
following a purchase from 30/06/2025
The attention above all
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Response from Deco&you
Dear Angela,
We sincerely thank you for your comment and for giving us an excellent rating of 5/5. We are glad to know that you appreciated our attention. At Deco&you, we strive to provide the best possible service to our customers. We hope to serve you again soon.
Sincerely,
The Deco&you team
B
Belén G.
Rating: 1 out of 5
following a purchase from 29/06/2025
They did not send me all my samples and did not refund my money.
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Response from Deco&you
Hello Belén,
We regret that you have not received all your samples and we understand your frustration. We appreciate your feedback and would like to resolve this inconvenience. Please contact us directly so we can assist you and find an appropriate solution.
Sincerely,
The Deco&you team
A
Ana D.
Rating: 5 out of 5
following a purchase from 28/06/2025
The paparazzi photographs resemble reality, fast and very good service.
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Response from Deco&you
Dear ANA,
We sincerely thank you for your positive review and for highlighting the quality of our photographs and the fast service. We are pleased to know that your experience with Deco&you has been satisfactory. We hope to see you again soon!
M
Monica S.
Rating: 5 out of 5
following a purchase from 27/06/2025
Absolutely delighted with Deco&you. After several disappointments with physical stores in Valencia, where the service had not been adequate, I stumbled upon the Deco&you website while looking for a mural that I had fallen in love with. I highlight the excellent customer service at all times. I was nervous because it was a custom mural, with a special print and fabric, and they answered all my doubts and questions both by phone and email, the girls were very attentive. They also recommended an installer with whom I couldn't be happier. Cristian did a spectacular job ??, and he is a true professional. I will send photos of how well my room turned out, I will upload some more when the custom furniture is assembled.
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Response from Deco&you
Hello Monica!
Thank you so much for your words! It makes us very happy to know that we were able to give you just the attention you needed. It is very important for us to provide the right advice, especially on custom products.
Really, thank you for trusting us with something so special.
I hope you enjoy your mural a lot! And you know that we are here for whatever you need.
M
Maria A.
Rating: 5 out of 5
following a purchase from 26/06/2025
Product exactly as the samples I requested previously. The DELIVERY was super fast. Much earlier than the estimated time. Perfect packaging. I just don't feel very comfortable with the site. Not very intuitive and I couldn't access my customer area. I only completed the purchase as a guest.
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Response from Deco&you
Dear Maria, we sincerely thank you for your 5/5 rating and for sharing your positive experience with our products and delivery. However, we regret that you encountered difficulties with the site's intuitiveness and your access to your customer area. We are constantly working to improve our users' experience and will take your comments into account for future improvements.
S
Silvia R.
Rating: 5 out of 5
following a purchase from 25/06/2025
A great catalog, at very competitive prices, and quick shipping.
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Response from Deco&you
Dear Silvia,
We sincerely thank you
T
Trainologym
Rating: 5 out of 5
following a purchase from 23/06/2025
The service was great, they fully engaged in solving a problem we had, even though it wasn't theirs. They tried three ways and found the solution. Professionals par excellence.
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Response from Deco&you
Dear user,
We sincerely appreciate your feedback and your kind words about our service at Deco&you. We are proud to know that our team was able to help you resolve your issue with professionalism and dedication. We are always at your disposal for any future needs.
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