The store consistently delivers fast and reliable service, with several reviews highlighting shipments arriving quickly or even the same day, well-protected packaging, and timely delivery. Customers praise the responsiveness and helpfulness of the team, noting excellent customer service, smooth purchasing processes, and clear communication that supports complex decoration projects. The product experience is described as high quality, beautiful papers, accurate assistance with selecting and calculating rolls, and useful samples that aid decision-making. Overall, the store is portrayed as organized, professional, and dependable, with customers expressing satisfaction and confidence in returning for future purchases.
Their website does not clearly show the information about products that cannot be returned, nor is the selected color option clearly visible just before the payment moment.
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Response from Deco&you
Thank you for sharing your experience. We regret that the information was not visible enough at the time of purchase.
We want you to know that we have taken note of your comments and have already made the necessary improvements so that both the return conditions and the selected color option appear clearly and visibly throughout the purchasing process.
We greatly appreciate you pointing out these issues, as they help us continue to improve and offer a more transparent and comfortable experience for all our customers.
Thank you for your trust!
J
Julia M.
Rating: 3 out of 5
following a purchase from 21/07/2025
Improve the speed of shipping. Long deadlines.
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Response from Deco&you
Dear Julia,
Thank you for your feedback and comments. We regret that the speed of delivery did not meet your expectations. We are constantly working to improve our delivery times. We appreciate your feedback and hope to provide you with a better experience in the future.
M
Mónica A.
Rating: 4 out of 5
following a purchase from 09/07/2025
I love the paper. It looks like another room.
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Response from Deco&you
Dear Monica,
We sincerely thank you for your comment and are glad to know that the paper has transformed your room. Your satisfaction is our priority and we hope to continue providing you with products that you love. Thank you for trusting Deco&you!
A
Ana R.
Rating: 1 out of 5
following a purchase from 06/07/2025
The shipping has been a disaster, more than 15 days, and without any information, the customer service was bad too, in fact, I sent an email to complaints and they haven't replied. I will not buy again.
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Response from Deco&you
We sincerely regret the bad experience you had with your order. We completely understand your frustration both for the delay and for the lack of information.
We want to clarify that we have not received any complaint email from you, so we are very sorry that you did not receive a response. Nevertheless, we will contact you to review what happened and provide you with a solution as soon as possible.
Our goal is for every customer to be satisfied, and comments like yours help us improve.
Thank you for giving us the opportunity to review your case.
B
Belén G.
Rating: 1 out of 5
following a purchase from 29/06/2025
They did not send me all my samples and did not refund my money.
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Response from Deco&you
Hello Belén,
We regret that you have not received all your samples and we understand your frustration. We appreciate your feedback and would like to resolve this inconvenience. Please contact us directly so we can assist you and find an appropriate solution.
Sincerely,
The Deco&you team
I
Ignacio I.
Rating: 3 out of 5
following a purchase from 22/06/2025
The delivery time of 25-30 days is very long, and some drawing samples come with the pattern cut off and not visible.
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Response from Deco&you
Dear Ignacio,
Thank you for your opinion and for taking the time to share your experience with Deco&you. We regret that the delivery time was not to your liking and that some samples did not meet your expectations. Your comments are valuable to us and will help us improve our service. We hope to offer you a better experience in the future.
Sincerely,
The Deco&you team
M
Maria A.
Rating: 1 out of 5
following a purchase from 21/06/2025
It has taken more than 3 weeks and I have only received a sample of a fabric and not the complete order. I hope they respond and resolve it. For now, I feel like I've been scammed.
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Response from Deco&you
Hello Maria,
We sincerely apologize for the delay in the delivery of your order. Your satisfaction is very important to us and we are here to help you. Please contact us directly to resolve this situation as soon as possible. We appreciate your patience and understanding.
Sincerely,
The Deco&you team
M
Maria A.
Rating: 4 out of 5
following a purchase from 17/06/2025
The site does not work well.
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Response from Deco&you
Hello Maria!
Thank you for your comment and for giving us a rating of 4/5. We are sorry that you had problems with the functioning of our site. We are constantly working to improve the experience of our users. If you have more details about the issues you encountered, please feel free to share them with us. We appreciate your feedback!
Best regards,
The Deco&you team.
C
Cristina L.
Rating: 1 out of 5
following a purchase from 01/05/2025
A scam with the return.
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Response from Deco&you
Hello Cristina,
We regret that your experience with the return was not satisfactory. We would like to resolve any inconvenience you may have had. Please contact us directly so that we can assist you better. We appreciate your understanding and hope to improve your experience with Deco&you.
Sincerely,
The Deco&you team.
M
Maria R.
Rating: 1 out of 5
following a purchase from 12/04/2025
They made a mistake in the order numbering
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Response from Deco&you
Hello Maria,
We appreciate your comment and sincerely apologize for the confusion with the numbering of your order.
J
Javier D.
Rating: 1 out of 5
following a purchase from 08/04/2025
The order took a month and a half. Poor communication.
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Response from Deco&you
Hello Javier,
We sincerely appreciate your feedback. We regret that your experience was not as expected and we understand the importance of smooth communication. We constantly strive to improve and your opinion is very valuable to us. If you wish to discuss your situation further, please do not hesitate to contact us.
Sincerely,
The Deco&you team.
T
Toni D.
Rating: 4 out of 5
following a purchase from 17/03/2025
NO COMMENT
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Response from Deco&you
Dear Toni,
Thank you for your comment and for the rating of 4/5. Although your message is brief, we value your opinion and are here to help you with whatever you need. If you have any suggestions or questions, please do not hesitate to let us know.
Sincerely,
The Deco&you team
F
Francisco J.
Rating: 1 out of 5
following a purchase from 09/03/2025
I have not yet received the order
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Response from Deco&you
Hello Francisco,
Thank you for sharing your experience. We regret that you have not yet received your order. Please do not hesitate to contact us directly so that we can resolve this situation quickly. Your satisfaction is our priority.
Best regards,
The Deco&you team.
M
M P.
Rating: 4 out of 5
following a purchase from 05/03/2025
The quality of the ordered paper is spectacular (but that is due to the brand), and the price with discount compared to other stores and online shops. The downside is the timing, they take about a month. They made a mistake in the shipping from the UK and sent only 2 rolls instead of 3, and I had to wait another week.
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Response from Deco&you
Dear Mr. Formal address required,
We sincerely appreciate your comment and your rating of 4/5. We are glad to know that you are satisfied with the quality of the paper and our competitive prices. We apologize for the inconveniences caused by the shipping error and the delay in delivery. Your experience is important to us and we will take your observations into account to improve our service. We hope to serve you better in the future.
Sincerely,
The Deco&you team.
L
Lineanz S.
Rating: 4 out of 5
following a purchase from 05/03/2025
Good customer service. The product arrived well packaged and on the indicated dates.
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Response from Deco&you
Dear LINEANZ, we sincerely thank you for your rating and positive comments about our customer service. We are glad to know that your product arrived in perfect condition and within the established deadlines. Your satisfaction is our priority, and we hope to serve you again in the future.
M
M A.
Rating: 4 out of 5
following a purchase from 26/02/2025
Customer service has been satisfactory.
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Response from Deco&you
Hello M!
We sincerely appreciate your comment and are glad to know that customer service has been satisfactory. Your opinion is very important to us and motivates us to keep improving.
Thank you for choosing Deco&you!
Best regards,
The Deco&you team
A
Alejandra G.
Rating: 4 out of 5
following a purchase from 11/02/2025
Excellent telephone attention, as well as in the follow-up of the order, until its delivery at home. Speed in shipping. Without a doubt, highly recommendable and, if we need it, we will buy again.
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Response from Deco&you
Dear Alejandra,
We sincerely appreciate your very positive review. We are glad to know that you are satisfied with our telephone assistance and the follow-up on your order. Your recommendation is very valuable to us and we will be happy to assist you again in the future. See you soon!
Sincerely,
The Deco&you team
B
Blanca M.
Rating: 1 out of 5
following a purchase from 31/12/2024
I am still waiting for the order
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Response from Deco&you
Hello Blanca,
We appreciate your comment and apologize for the wait for your order. We are working to resolve the situation as soon as possible and invite you to contact us directly for more information. Your satisfaction is important to us.
Sincerely,
The Deco&you team
R
Raúl M.
Rating: 1 out of 5
following a purchase from 23/12/2024
We bought two rolls of wallpaper and it turns out that each roll has a different tint, making them unusable. The company does not take responsibility for the mistake, so we feel completely deceived and scammed. I do not recommend buying from this store because it is not reliable at all.
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Response from Deco&you
Hello Raúl! We sincerely regret that you had this experience. Your opinion is very valuable to us and we are committed to improving. We invite you to contact our customer service to resolve this situation. Thank you for your understanding.
L
Lorena Y.
Rating: 4 out of 5
following a purchase from 27/08/2024
Immediate speed I am very happy.
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Response from Deco&you
Dear Lorena,
We sincerely thank you for your positive comment and for the rating of 4/5. We are pleased to know that you are happy with the speed of our service. Your satisfaction is our priority and we hope to continue providing you with an exceptional experience in the future.
Sincerely,
The Deco&you team
M
Maria D.
Rating: 1 out of 5
following a purchase from 16/05/2024
Detail the products, as it generates confusion even for people dedicated and experienced in decoration. Since it is an online purchase, they did not accept the refund, although initially they committed to its return, but later it was not the case, a situation not suitable for a company, as it represents disparity of behavior among the staff.
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Response from Deco&you
Hello Maria,
Thank you for your comment and for sharing your experience with us. We sincerely regret that the description of our products did not meet your expectations and that you had issues with the refund process. Your opinion is very valuable and helps us improve our service. We are committed to reviewing these aspects to provide a better experience for our customers.
If you wish to discuss your situation further, please do not hesitate to contact our customer service.
Sincerely,
The Deco&you team.
A
Ane A.
Rating: 3 out of 5
following a purchase from 13/05/2024
The wallpaper is very good but the shipping is not, they left it at a pickup point and did not notify me, and then the person attending at the pickup point was very rude, as they did not tell me at Decoandyou which transport company it was, they said that without that information they did not know which was my order. A bit surreal
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Response from Deco&you
Dear Ane,
We sincerely appreciate your feedback and regret the inconveniences you have experienced with the shipping of your order. We are glad that you are satisfied with the wallpaper, but we understand the frustration caused by the lack of information about the transport company. We will take your comments into account to improve our service and ensure that our customers receive the necessary information in the future.
Thank you for helping us improve.
Sincerely,
The Deco&you team
R
Rosa M.
Rating: 4 out of 5
following a purchase from 06/05/2024
Lower the price a bit
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Response from Deco&you
Dear Rosa,
Thank you for your comment and for the rating of 4/5. Your opinion about our prices is highly valued and we will take it into account to continue improving. We strive to offer quality products and hope you will visit us again soon.
Sincerely,
The Deco&You team
X
Xose B.
Rating: 4 out of 5
following a purchase from 03/05/2024
Good service and good communication
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Response from Deco&you
Hello Xose!
We thank you very much for your rating and your kind words about our service and communication. We are glad to know that you had a good experience with Deco&you. We always work to improve and offer the best to our customers. We hope to see you again soon!
Best regards,
The Deco&you team
I
Isabel P.
Rating: 1 out of 5
following a purchase from 22/04/2024
I REQUESTED A SAMPLE OF WALLPAPER FROM BORAS TAPETER AND AFTER A MONTH OF WAITING, AND SENDING A FEW EMAILS, I HAD TO CALL 2 TIMES FOR THEM TO PAY ATTENTION TO ME. AFTER THAT, IN JUST ONE WEEK I RECEIVED IT BECAUSE THEY SENT IT URGENTLY.
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Response from Deco&you
Hello Isabel,
Thank you for sharing your experience with us. We sincerely apologize for the delay in sending your wallpaper sample and understand how frustrating it can be. Your feedback helps us improve our service and ensure that situations like this do not happen again. We are glad to know that you finally received your order. We are here to help you with whatever you need.
Sincerely,
The Deco&you team
M
Maria J.
Rating: 1 out of 5
following a purchase from 27/12/2023
I received a paper where the seams are not well done and are noticeable. I have made a complaint and am waiting for a response. I have to say in their favor that I made another order of a different paper for another bathroom and it turned out very well. The same painter who installed both told me that if I had bought it in a store they would have refunded and fixed it. Let's see what happens here. Therefore, I am waiting for a solution
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Response from Deco&you
Hello Maria,
We appreciate your comment and regret that you had an unsatisfactory experience with your order. Your satisfaction is our priority, and we are committed to resolving any issues that may have arisen.
We assure you that we are working on your complaint and that we will do everything possible to provide you with an appropriate solution. We are glad to know that your other order was satisfactory and we hope that we can address your situation similarly.
We remain at your disposal for any additional inquiries.
Sincerely,
The Deco&you team
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