Customer reviews of Deco&you

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 816 published reviews
5 704 86% 4 51 6% 3 19 2% 2 7 1% 1 35 4%

Summary of reviews

The store consistently delivers fast and reliable service, with several reviews highlighting shipments arriving quickly or even the same day, well-protected packaging, and timely delivery. Customers praise the responsiveness and helpfulness of the team, noting excellent customer service, smooth purchasing processes, and clear communication that supports complex decoration projects. The product experience is described as high quality, beautiful papers, accurate assistance with selecting and calculating rolls, and useful samples that aid decision-making. Overall, the store is portrayed as organized, professional, and dependable, with customers expressing satisfaction and confidence in returning for future purchases.

Reviews 1, 3 and 4 stars

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M
Mercè C.
Rating: 3 out of 5
following a purchase from 06/07/2023
The issue of returns is not made too easy and it's a shame..
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Response from Deco&you
Dear Mercè,

We sincerely appreciate your feedback and regret that you had difficulties with the return process. Your comment is very valuable to us and we are working to improve our customers' experience. Please feel free to contact our customer service for any questions or additional assistance.

Sincerely,
The Deco&you team
F
Francisco D.
Rating: 4 out of 5
following a purchase from 20/06/2023
Good
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Response from Deco&you
Dear Francisco,

We sincerely thank you for your comment and for the rating of 4/5. We are glad to know that your experience at Deco&you has been positive. If you have any additional suggestions or comments that could help us improve, please feel free to share them. We are here to serve you.

Sincerely,
The Deco&you team
L
Laura B.
Rating: 3 out of 5
following a purchase from 15/03/2023
Shipping was delayed for a long time. Although they communicated this to me after I made the purchase (very attentive service), I expected some kind of compensation for the delay. The paper is very beautiful and there is a lot of variety to choose from the best brands on the market.
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Response from Deco&you
Dear Laura, we appreciate your feedback and understand your frustration regarding the delay in delivery. We are glad to know that you are satisfied with the variety and quality of our products. We will take your suggestion about compensation into account and hope to improve your experience in the future.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 06/02/2023
Well, but the 10% they send me later is not valid for payment at the end.
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Response from Deco&you
Dear Verified Buyer,

We sincerely appreciate your feedback and are glad to know that you have had a positive experience overall with Deco&you. We apologize for any confusion regarding the 10% that is sent, and we will take your observation into account to improve our communication. If you have any questions or need further assistance, please do not hesitate to contact us. We are here to help you.

Sincerely,
The Deco&you team
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 03/12/2022
The order took too many days, the rest perfect ????
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Response from Deco&you
Dear Verified Buyer,

Thank you for your feedback! We are sorry that the delivery of your order took longer than expected. We appreciate your comments and are glad to know that the rest of your experience was perfect. We are working to improve our shipping times.

Best regards,
The Deco&you team.
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 14/11/2022
I received the samples I requested (VERY QUICKLY) but the color that arrived was not what I expected, I was looking for something more light pink for my daughter's room... The design is very nice but the color is too strong in my opinion :( I will buy more samples to see if I find the color I am looking for, I would like to wallpaper and have everything ready before Christmas.
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Response from Deco&you
Hello Verified Buyer,

Thank you for your comment and we are glad to know that you received the samples quickly. We are sorry that the color did not meet your expectations, but we value your opinion. We are here to help you find the perfect option for your daughter's room. Please feel free to contact us if you need more assistance in choosing the ideal color. We hope your project turns out beautiful for Christmas!

Best regards,
The Deco&you team
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 18/09/2022
The wallpaper is very nice, the delivery of the product was delayed several days (more than 10 days) everything else is ok
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Response from Deco&you
Dear Verified Buyer,

Thank you for your comment and for valuing our wallpaper. We sincerely apologize for the delay in delivery and understand how important it is to you. We are working to improve our shipping times. We are glad to know that the rest of your experience has been positive. We appreciate your support and look forward to seeing you again at Deco&you.

Best regards,
The Deco&you team
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 05/08/2022
The paper arrived damaged at one end, so when placed it looks imperfect and it is impossible to avoid it being noticeable, as it is wrinkled along its entire length.
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Response from Deco&you
Hello, Verified Buyer:

We sincerely regret that your order arrived in unsatisfactory conditions. At Deco&you, we value the quality of our products and the well-being of our customers. We assure you that we take your feedback seriously and are here to resolve this situation. Please contact us directly so that we can offer you a satisfactory solution. We appreciate your understanding and hope to improve your experience.

Sincerely,
The Deco&you team
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 01/08/2022
We feel deceived by the return policy. In no case did we interpret that the wallpaper could not be returned. Since the warning only informs you about the paper's dyeing issue, not because it cannot be returned... poor information on the website. We would never have bought a paper that could not be returned. Thank you.
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Response from Deco&you
Hello!

We sincerely appreciate your feedback and regret that you had an unsatisfactory experience with our return policy. Your opinion is very valuable to us and we will take it into account to improve the clarity of the information on our website. We strive to offer quality products and a service that meets our customers' expectations. If you would like to discuss your situation further, please do not hesitate to contact us directly.

Thank you for your understanding.

Sincerely,
The Deco&you team
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 25/07/2022
The sample does not come protected and therefore arrives quite wrinkled, and the piece of the drawing part of the paper they sent me is not the most suitable to give you an idea of how it would look.
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Response from Deco&you
Dear Verified Buyer, we sincerely thank you for your feedback on your experience with Deco&you. We regret that the sample did not arrive in optimal condition and we will take your comments into account to improve the presentation of our products. Your satisfaction is important to us and we are here to help you with whatever you need.
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 14/06/2022
The order tracking was not updated and there was no indication anywhere about the estimated time it would take for the order. In my case, I had to call twice to check if the order was placed and its expected arrival.
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Response from Deco&you
Dear Verified Buyer,

We appreciate your feedback and apologize for the inconveniences you have experienced with tracking your order. Your satisfaction is very important to us, and we take your comments into account to improve our service. We strive to provide clear information about delivery times and tracking updates. If you have more questions or need assistance, please do not hesitate to contact us.

Sincerely,
The Deco&you team
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 26/04/2022
Improve delivery times
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Response from Deco&you
Dear Verified Buyer,

We sincerely thank you for your comment and for the rating of 4/5. We value your opinion and will work to improve our delivery times. Your satisfaction is our priority. Please feel free to contact us if you have more suggestions.

Sincerely,
The Deco&you team.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 10/04/2022
The fabrics arrive perfectly prepared in a rolled tube, and inside a bag. The website is very slow. The delivery was delayed a bit but due to transportation issues. The fabrics they have are beautiful, the average price is high when working with important brands.
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Response from Deco&you
Dear Verified Buyer,

Thank you very much for your comment! We are glad to know that the fabrics have arrived in perfect condition and that you have enjoyed our selection. We apologize for the inconveniences with the speed of our website and the delay in delivery, but we are working to improve these aspects. We appreciate your understanding and your support for quality brands.

Best regards,
The Deco&You team.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 24/02/2022
The speed of delivery
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Response from Deco&you
Dear Verified Buyer,

Thank you very much for your comment! We are glad to know that you were satisfied with the speed of delivery. Your opinion is very important to us and motivates us to keep improving.

We hope to serve you again soon.

Best regards,
The Deco&you team
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 06/12/2021
The order took a long time to arrive, despite the fact that they charged for it.
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Response from Deco&you
Dear Verified Buyer, we thank you for your comment and sincerely apologize for the delay in the delivery of your order. We are working to improve our shipping times and ensure that your future experiences with Deco&you are more satisfactory. If you have any concerns, please do not hesitate to contact us.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/10/2021
I liked the quality of the fabric and the telephone attention received. The shipping time could be improved
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Response from Deco&you
Dear Verified Buyer,

We sincerely appreciate your feedback and comments. We are glad to know that you are satisfied with the quality of the fabric and the telephone assistance. We take note of your suggestion regarding the shipping time and will work to improve in this area.

We hope to see you again at Deco&you.

Best regards,
The Deco&you team
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