The store consistently delivers fast and reliable service, with several reviews highlighting shipments arriving quickly or even the same day, well-protected packaging, and timely delivery. Customers praise the responsiveness and helpfulness of the team, noting excellent customer service, smooth purchasing processes, and clear communication that supports complex decoration projects. The product experience is described as high quality, beautiful papers, accurate assistance with selecting and calculating rolls, and useful samples that aid decision-making. Overall, the store is portrayed as organized, professional, and dependable, with customers expressing satisfaction and confidence in returning for future purchases.
We sincerely thank you for your comment and are glad to know that the paper has transformed your room. Your satisfaction is our priority and we hope to continue providing you with products that you love. Thank you for trusting Deco&you!
A
Ana R.
Rating: 1 out of 5
following a purchase from 06/07/2025
The shipping has been a disaster, more than 15 days, and without any information, the customer service was bad too, in fact, I sent an email to complaints and they haven't replied. I will not buy again.
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Response from Deco&you
We sincerely regret the bad experience you had with your order. We completely understand your frustration both for the delay and for the lack of information.
We want to clarify that we have not received any complaint email from you, so we are very sorry that you did not receive a response. Nevertheless, we will contact you to review what happened and provide you with a solution as soon as possible.
Our goal is for every customer to be satisfied, and comments like yours help us improve.
Thank you for giving us the opportunity to review your case.
A
Angela R.
Rating: 5 out of 5
following a purchase from 30/06/2025
The attention above all
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Response from Deco&you
Dear Angela,
We sincerely thank you for your comment and for giving us an excellent rating of 5/5. We are glad to know that you appreciated our attention. At Deco&you, we strive to provide the best possible service to our customers. We hope to serve you again soon.
Sincerely,
The Deco&you team
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Belén G.
Rating: 1 out of 5
following a purchase from 29/06/2025
They did not send me all my samples and did not refund my money.
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Response from Deco&you
Hello Belén,
We regret that you have not received all your samples and we understand your frustration. We appreciate your feedback and would like to resolve this inconvenience. Please contact us directly so we can assist you and find an appropriate solution.
Sincerely,
The Deco&you team
A
Ana D.
Rating: 5 out of 5
following a purchase from 28/06/2025
The paparazzi photographs resemble reality, fast and very good service.
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Response from Deco&you
Dear ANA,
We sincerely thank you for your positive review and for highlighting the quality of our photographs and the fast service. We are pleased to know that your experience with Deco&you has been satisfactory. We hope to see you again soon!
M
Monica S.
Rating: 5 out of 5
following a purchase from 27/06/2025
Absolutely delighted with Deco&you. After several disappointments with physical stores in Valencia, where the service had not been adequate, I stumbled upon the Deco&you website while looking for a mural that I had fallen in love with. I highlight the excellent customer service at all times. I was nervous because it was a custom mural, with a special print and fabric, and they answered all my doubts and questions both by phone and email, the girls were very attentive. They also recommended an installer with whom I couldn't be happier. Cristian did a spectacular job ??, and he is a true professional. I will send photos of how well my room turned out, I will upload some more when the custom furniture is assembled.
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Response from Deco&you
Hello Monica!
Thank you so much for your words! It makes us very happy to know that we were able to give you just the attention you needed. It is very important for us to provide the right advice, especially on custom products.
Really, thank you for trusting us with something so special.
I hope you enjoy your mural a lot! And you know that we are here for whatever you need.
M
Maria A.
Rating: 5 out of 5
following a purchase from 26/06/2025
Product exactly as the samples I requested previously. The DELIVERY was super fast. Much earlier than the estimated time. Perfect packaging. I just don't feel very comfortable with the site. Not very intuitive and I couldn't access my customer area. I only completed the purchase as a guest.
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Response from Deco&you
Dear Maria, we sincerely thank you for your 5/5 rating and for sharing your positive experience with our products and delivery. However, we regret that you encountered difficulties with the site's intuitiveness and your access to your customer area. We are constantly working to improve our users' experience and will take your comments into account for future improvements.
S
Silvia R.
Rating: 5 out of 5
following a purchase from 25/06/2025
A great catalog, at very competitive prices, and quick shipping.
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Response from Deco&you
Dear Silvia,
We sincerely thank you
T
Trainologym
Rating: 5 out of 5
following a purchase from 23/06/2025
The service was great, they fully engaged in solving a problem we had, even though it wasn't theirs. They tried three ways and found the solution. Professionals par excellence.
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Response from Deco&you
Dear user,
We sincerely appreciate your feedback and your kind words about our service at Deco&you. We are proud to know that our team was able to help you resolve your issue with professionalism and dedication. We are always at your disposal for any future needs.
M
Maria A.
Rating: 1 out of 5
following a purchase from 21/06/2025
It has taken more than 3 weeks and I have only received a sample of a fabric and not the complete order. I hope they respond and resolve it. For now, I feel like I've been scammed.
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Response from Deco&you
Hello Maria,
We sincerely apologize for the delay in the delivery of your order. Your satisfaction is very important to us and we are here to help you. Please contact us directly to resolve this situation as soon as possible. We appreciate your patience and understanding.
Sincerely,
The Deco&you team
A
Antonio S.
Rating: 5 out of 5
following a purchase from 17/06/2025
It arrived well and quickly. Very happy.
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Response from Deco&you
Dear Antonio,
We are glad to know that your order arrived well and quickly. We appreciate your feedback and hope you enjoy our products. Thank you for trusting Deco&you!
M
Maria A.
Rating: 4 out of 5
following a purchase from 17/06/2025
The site does not work well.
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Response from Deco&you
Hello Maria!
Thank you for your comment and for giving us a rating of 4/5. We are sorry that you had problems with the functioning of our site. We are constantly working to improve the experience of our users. If you have more details about the issues you encountered, please feel free to share them with us. We appreciate your feedback!
Best regards,
The Deco&you team.
C
Campanelli S.
Rating: 5 out of 5
following a purchase from 12/06/2025
Excellent attention
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Response from Deco&you
Dear Campanelli,
We greatly appreciate your very positive comment and for giving us a 5-star rating. We are glad to know that you received excellent attention. At Deco&you, we strive to provide the best service to our customers. We hope to see you again soon.
Sincerely,
The Deco&you team
P
Purificación R.
Rating: 5 out of 5
following a purchase from 07/06/2025
Very efficient, attentive, and quick
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Response from Deco&you
Hello Purification!
Thank you very much for your excellent 5-star review. We are glad to know that you found our service effective, attentive, and fast. Your satisfaction is our priority and comments like yours motivate us to keep improving.
We hope to see you again at Deco&you!
Best regards,
The Deco&you team
I
Isabel I.
Rating: 5 out of 5
following a purchase from 04/06/2025
Excellent customer service and fast shipping
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Response from Deco&you
Dear Isabel,
We greatly appreciate your comment and are pleased to know that you had an excellent experience with our customer service and shipping. Your satisfaction is our priority and we hope to serve you again in the future.
Sincerely,
The Deco&you team.
L
Loreto A.
Rating: 5 out of 5
following a purchase from 02/06/2025
Very good quality of products, and the customer service is very friendly ... Greetings! :))
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Response from Deco&you
Hello Loreto!
Thank you very much for your kind comment and for the rating of 5/5. We are glad to know that you are satisfied with the quality of our products and customer service. Your support is very important to us. Best regards!
S
Silvia R.
Rating: 5 out of 5
following a purchase from 26/05/2025
Good for being able to change the delivery point.
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Response from Deco&you
Hello Silvia!
Thank you very much for your comment and for giving us a 5-star rating. We are glad to know that you appreciate the option to change the delivery point. Your satisfaction is very important to us. If you need more help, do not hesitate to contact us.
Best regards!
The Deco&you team
R
Raquel L.
Rating: 5 out of 5
following a purchase from 22/05/2025
The shipping of the paper has been quick and is like the sample I requested.
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Response from Deco&you
Dear Raquel,
We sincerely thank you for your comment. We are glad to know that you received your order quickly and that the paper corresponds to the sample you requested. Your satisfaction is our priority. We hope to serve you again soon at Deco&you!
Sincerely,
The Deco&you team
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