Customer reviews of Deco&you

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 816 published reviews
5 704 86% 4 51 6% 3 19 2% 2 7 1% 1 35 4%

Summary of reviews

The store consistently delivers fast and reliable service, with several reviews highlighting shipments arriving quickly or even the same day, well-protected packaging, and timely delivery. Customers praise the responsiveness and helpfulness of the team, noting excellent customer service, smooth purchasing processes, and clear communication that supports complex decoration projects. The product experience is described as high quality, beautiful papers, accurate assistance with selecting and calculating rolls, and useful samples that aid decision-making. Overall, the store is portrayed as organized, professional, and dependable, with customers expressing satisfaction and confidence in returning for future purchases.

Reviews 1 and 4 stars

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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 26/04/2022
Improve delivery times
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Response from Deco&you
Dear Verified Buyer,

We sincerely thank you for your comment and for the rating of 4/5. We value your opinion and will work to improve our delivery times. Your satisfaction is our priority. Please feel free to contact us if you have more suggestions.

Sincerely,
The Deco&you team.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 10/04/2022
The fabrics arrive perfectly prepared in a rolled tube, and inside a bag. The website is very slow. The delivery was delayed a bit but due to transportation issues. The fabrics they have are beautiful, the average price is high when working with important brands.
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Response from Deco&you
Dear Verified Buyer,

Thank you very much for your comment! We are glad to know that the fabrics have arrived in perfect condition and that you have enjoyed our selection. We apologize for the inconveniences with the speed of our website and the delay in delivery, but we are working to improve these aspects. We appreciate your understanding and your support for quality brands.

Best regards,
The Deco&You team.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 24/02/2022
The speed of delivery
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Response from Deco&you
Dear Verified Buyer,

Thank you very much for your comment! We are glad to know that you were satisfied with the speed of delivery. Your opinion is very important to us and motivates us to keep improving.

We hope to serve you again soon.

Best regards,
The Deco&you team
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/10/2021
I liked the quality of the fabric and the telephone attention received. The shipping time could be improved
Translated reviews
Response from Deco&you
Dear Verified Buyer,

We sincerely appreciate your feedback and comments. We are glad to know that you are satisfied with the quality of the fabric and the telephone assistance. We take note of your suggestion regarding the shipping time and will work to improve in this area.

We hope to see you again at Deco&you.

Best regards,
The Deco&you team
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