The store consistently delivers fast and reliable service, with several reviews highlighting shipments arriving quickly or even the same day, well-protected packaging, and timely delivery. Customers praise the responsiveness and helpfulness of the team, noting excellent customer service, smooth purchasing processes, and clear communication that supports complex decoration projects. The product experience is described as high quality, beautiful papers, accurate assistance with selecting and calculating rolls, and useful samples that aid decision-making. Overall, the store is portrayed as organized, professional, and dependable, with customers expressing satisfaction and confidence in returning for future purchases.
Fantastic experience due to professionalism and speed in shipping. Highly recommended! They have also been generous with the measurement of the fabric sent!!
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Response from Deco&you
Dear Cristina,
We sincerely thank you for your feedback and comments. We are pleased to know that you enjoyed your experience with Deco&you and that the quality of our service has exceeded your expectations. We hope to serve you again soon!
H
Helena M.
Rating: 5 out of 5
following a purchase from 08/04/2024
The website is great, but the shipping agency did not leave a note of having been absent during delivery and indicated that they had already left it, which was not true. So if we are not attentive, they return it.
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Response from Deco&you
Hello Helena,
Thank you very much for your 5/5 rating! We apologize for the inconveniences you had with the shipping agency. We appreciate your feedback as it helps us improve our service. If you need further assistance, do not hesitate to contact us.
Best regards,
The Deco&you team.
M
Marilo R.
Rating: 5 out of 5
following a purchase from 07/04/2024
I requested some samples and the fabrics are wonderful, I am waiting to place an order with them.
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Response from Deco&you
Hello Marilo!
Thank you very much for your excellent review and for sharing your positive experience with our fabrics. We are glad to know that you loved the samples. We will be happy to assist you with your order when you are ready. We hope to see you soon at Deco&you!
Best regards,
The Deco&you team
M
Maria D.
Rating: 5 out of 5
following a purchase from 14/03/2024
Very good experience, formal, punctual, professional.
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Response from Deco&you
Dear Maria,
Thank you very much for your excellent review and for sharing your positive experience with us. We are glad to know that you found a formal, punctual, and professional service at Deco&you. Your satisfaction is our priority, and we hope to serve you again in the future.
A
Ana V.
Rating: 5 out of 5
following a purchase from 19/02/2024
Charming and resourceful staff. The order arrived before the expected date. Very happy with the purchase and the service.
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Response from Deco&you
Dear Ana,
We sincerely thank you for your wonderful comment and your 5-star rating. We are glad to know that you are satisfied with your purchase and the service received. Our goal is always to provide exceptional service, and your appreciation motivates us to keep improving. We hope to see you again at Deco&you.
Sincerely,
The Deco&you team
I
Inmaculada C.
Rating: 5 out of 5
following a purchase from 04/02/2024
SPEED AND QUALITY
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Response from Deco&you
Dear Inmaculada,
We sincerely thank you for your feedback. We are glad to know that you have found speed and quality in our service at Deco&you. Your opinion is very important to us and motivates us to keep improving.
M
Marta B.
Rating: 5 out of 5
following a purchase from 18/01/2024
Speed, excellent customer service, I had a doubt and they helped me right away. The mural is a marvel. Totally recommendable
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Response from Deco&you
Dear Marta, we sincerely thank you for your excellent review and for sharing your experience with us. We are pleased to know that you received prompt attention and that you are satisfied with your mural. Your recommendation is very valuable to us and motivates us to continue providing quality service. We hope to see you again at Deco&you!
T
Teresa P.
Rating: 5 out of 5
following a purchase from 16/01/2024
Everything is very good! Thank you
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Response from Deco&you
Dear Teresa,
We sincerely thank you for your positive comment and for taking the time to share your experience with us. We are glad to know that you are satisfied with our products and services. We hope to serve you again in the future.
Best regards,
The Deco&you team
I
Isabel P.
Rating: 5 out of 5
following a purchase from 03/01/2024
Excellent customer service and resolution
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Response from Deco&you
Dear Isabel, we sincerely thank you for your flattering comment. We are glad to know that you have received excellent customer service and a quick resolution to your inquiries. Your satisfaction is our priority and we hope to serve you again soon at Deco&you.
M
Maria J.
Rating: 1 out of 5
following a purchase from 27/12/2023
I received a paper where the seams are not well done and are noticeable. I have made a complaint and am waiting for a response. I have to say in their favor that I made another order of a different paper for another bathroom and it turned out very well. The same painter who installed both told me that if I had bought it in a store they would have refunded and fixed it. Let's see what happens here. Therefore, I am waiting for a solution
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Response from Deco&you
Hello Maria,
We appreciate your comment and regret that you had an unsatisfactory experience with your order. Your satisfaction is our priority, and we are committed to resolving any issues that may have arisen.
We assure you that we are working on your complaint and that we will do everything possible to provide you with an appropriate solution. We are glad to know that your other order was satisfactory and we hope that we can address your situation similarly.
We remain at your disposal for any additional inquiries.
Sincerely,
The Deco&you team
N
Natalia R.
Rating: 5 out of 5
following a purchase from 20/12/2023
Very attentive in the responses I have raised, very fast shipping.
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Response from Deco&you
Dear Natalia, we sincerely thank you for your excellent review and your kind words. We are pleased to know that you found our service attentive and efficient. If you have any other questions or needs, please do not hesitate to contact us.
L
Lucia B.
Rating: 5 out of 5
following a purchase from 19/12/2023
Great customer service. It could be improved by fine-tuning the delivery time. Thank you for everything!
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Response from Deco&you
Dear Lucia,
We sincerely thank you for your evaluation and your comments. We are glad to know that you received good customer service. We will take your suggestion about improving the delivery time into account to continue providing the best possible service. Thank you for trusting Deco&you.
Sincerely,
The Deco&you team
C
Cristina M.
Rating: 5 out of 5
following a purchase from 13/12/2023
The speed of delivery
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Response from Deco&you
Dear Cristina,
We sincerely thank you for your very positive comment. We are pleased to know that you are satisfied with the speed of the delivery. At Deco&you, we strive to provide the best possible service so that our customers have an exceptional experience. We look forward to serving you again soon!
Sincerely,
The Deco&you team
A
Asuncion H.
Rating: 5 out of 5
following a purchase from 14/11/2023
The treatment has been perfect
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Response from Deco&you
Hello Asuncion!
Thank you very much for your comment and for the rating of 5/5. We are glad to know that the service has been perfect. We work hard to provide the best possible experience for our customers. We hope to see you again at Deco&you!
Best regards,
The Deco&you team.
F
Fiorella B.
Rating: 5 out of 5
following a purchase from 14/11/2023
Great selection of products and good prices
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Response from Deco&you
Dear Fiorella,
We sincerely thank you for your very positive comment. We are glad to know that you found a great selection of products at good prices at Deco&you. Your satisfaction is our priority, and we are here to help you with whatever you need. We hope to see you again soon!
Sincerely,
The Deco&you team
B
Blanca G.
Rating: 5 out of 5
following a purchase from 13/11/2023
The delivery was very fast and the quality is very good. Totally recommendable
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Response from Deco&you
Dear Blanca, we sincerely thank you for your rating and positive comments about our Deco&you site. We are pleased to know that you were satisfied with the speed of delivery and the quality of our products. We hope to have your visit again in the future.
E
Eva M.
Rating: 5 out of 5
following a purchase from 13/11/2023
The speed and quality of the product. Thank you.
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Response from Deco&you
Hello Eva!
Thank you very much for your 5-star rating. We are glad to know that you are satisfied with the speed and quality of our products. Your opinion is very important to us.
We hope to see you again at Deco&You!
O
Olivia T.
Rating: 5 out of 5
following a purchase from 08/11/2023
The customer service, specifically from May, is unbeatable.
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Response from Deco&you
Dear Olivia,
Thank you very much for your lovely comment and for giving us the highest rating. We are glad to know that you had an exceptional experience with our customer service, especially with May. Your satisfaction is our priority, and your recognition motivates us to continue providing the best possible service.
We hope to serve you again soon.
Sincerely,
The Deco&you team
E
Enviser B.
Rating: 5 out of 5
following a purchase from 22/10/2023
Very professional and quality products
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Response from Deco&you
Dear Enviser,
We sincerely thank you for your very positive comment. We are pleased to know that you have found a professional service and quality products at Deco&you. Your satisfaction is our priority, and we hope to continue offering you the best in the future.
Sincerely,
The Deco&you team.
A
Alicia V.
Rating: 5 out of 5
following a purchase from 16/10/2023
Very fast and very good quality.
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Response from Deco&you
Hello Alicia!
Thank you very much for your excellent review. We are glad to know that you are satisfied with the speed and quality of our products. Your opinion is very important to us.
We hope to see you again at Deco&you!
Best regards,
The Deco&you team
E
Enviser B.
Rating: 5 out of 5
following a purchase from 10/10/2023
Quality in their products and exquisite treatment
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Response from Deco&you
Thank you very much for your positive comment! We are glad to know that you value the quality of our products and the service we offer. Your satisfaction is our priority. We hope to see you again at Deco&you!
P
Paula C.
Rating: 5 out of 5
following a purchase from 08/10/2023
Continuous tracking and information about the order, as well as the speed of attention
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Response from Deco&you
Dear Paula,
We sincerely thank you for your 5-star rating and for your kind words about our service. We are glad to know that you appreciated the follow-up and the quick attention to your order. Your satisfaction is our priority and we constantly work to provide an exceptional experience.
Sincerely,
The Deco&you team
E
Eva M.
Rating: 5 out of 5
following a purchase from 01/10/2023
The treatment received has been excellent
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Response from Deco&you
Dear EVA,
We sincerely thank you for your very positive comment. We are glad to know that you received excellent service at Deco&you. Your satisfaction is our priority and we hope to serve you again in the future.
Sincerely,
The Deco&you team
I
Ines A.
Rating: 5 out of 5
following a purchase from 27/09/2023
Excellent treatment
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Response from Deco&you
Thank you very much, INES, for your excellent review! We are glad to know that you had a great experience at Deco&you. Your satisfaction is our priority. We hope to see you again soon!
A
Alejandra M.
Rating: 5 out of 5
following a purchase from 30/08/2023
I like everything. The papers are beautiful and the customer service is exceptional
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Response from Deco&you
Thank you very much, Alejandra! We are glad to know that you like our papers and that you have had a positive experience with our customer service. Your satisfaction is our priority. We hope to see you soon at Deco&you!
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