English 
R
Rating: 2 out of 5
I requested a sample and received it very quickly but then when I went to place the order, it turns out that the paper was discontinued and I found out because I called the store beforehand, otherwise I would have placed the order and then been surprised. I lost the three euros for the sample for nothing. They should check stock before sending samples.
Translated reviews
Response from Deco&you
Rosa, we regret the confusion and completely understand your frustration.
In this case, it was a specific misunderstanding, as the paper was discontinued just after the sample was sent.
We want to remind you that the amount of the sample can be deducted from your next order, so you have not lost it. We are sorry that this information did not reach you clearly at the time.
We appreciate you notifying us by phone and we take note of your comment to improve our processes and better check stock before sending any samples.
Thank you for your understanding and for helping us continue to improve.
In this case, it was a specific misunderstanding, as the paper was discontinued just after the sample was sent.
We want to remind you that the amount of the sample can be deducted from your next order, so you have not lost it. We are sorry that this information did not reach you clearly at the time.
We appreciate you notifying us by phone and we take note of your comment to improve our processes and better check stock before sending any samples.
Thank you for your understanding and for helping us continue to improve.