Customer reviews of Deco&you

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 816 published reviews
5 704 86% 4 51 6% 3 19 2% 2 7 1% 1 35 4%

Summary of reviews

The store consistently delivers fast and reliable service, with several reviews highlighting shipments arriving quickly or even the same day, well-protected packaging, and timely delivery. Customers praise the responsiveness and helpfulness of the team, noting excellent customer service, smooth purchasing processes, and clear communication that supports complex decoration projects. The product experience is described as high quality, beautiful papers, accurate assistance with selecting and calculating rolls, and useful samples that aid decision-making. Overall, the store is portrayed as organized, professional, and dependable, with customers expressing satisfaction and confidence in returning for future purchases.

Reviews 2, 3 and 5 stars

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L
Luis D.
Rating: 5 out of 5
following a purchase from 29/05/2024
I have no complaints about anything
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Response from Deco&you
Hello LUIS!

Thank you very much for your review and for sharing your positive experience with us. We are glad to know that you are satisfied with our service. We hope to see you again at Deco&you!

Best regards.
A
Ane A.
Rating: 3 out of 5
following a purchase from 13/05/2024
The wallpaper is very good but the shipping is not, they left it at a pickup point and did not notify me, and then the person attending at the pickup point was very rude, as they did not tell me at Decoandyou which transport company it was, they said that without that information they did not know which was my order. A bit surreal
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Response from Deco&you
Dear Ane,

We sincerely appreciate your feedback and regret the inconveniences you have experienced with the shipping of your order. We are glad that you are satisfied with the wallpaper, but we understand the frustration caused by the lack of information about the transport company. We will take your comments into account to improve our service and ensure that our customers receive the necessary information in the future.

Thank you for helping us improve.

Sincerely,
The Deco&you team
M
Mickael L.
Rating: 5 out of 5
following a purchase from 05/05/2024
Second order. High quality paper by design. Texture and colors give an original and unique touch. Very happy with the order, fast and well-coordinated shipping. Everything perfect
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Response from Deco&you
Hello MICKAEL!

Thank you very much for your kind words and for sharing your experience. We are glad to know that you are satisfied with the quality, design, and shipping of your order. We greatly value your trust in Deco&you and hope to continue offering you products that you love.

See you next time!

The Deco&you team
R
Raul M.
Rating: 5 out of 5
following a purchase from 02/05/2024
They have a multitude of wallpapers, murals, and fabrics from a large number of brands and price ranges. If you can't decide, you can always request samples and they discount the cost of them when placing the final order. A 10.
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Response from Deco&you
Dear Raul,

We sincerely thank you for your wonderful comment and for your 5-star rating. We are glad to know that you have found a wide variety of wallpapers, murals, and fabrics at Deco&you that meet your needs. We also appreciate you mentioning our sample service; it is a pleasure to help our customers make the best decision. We hope to see you again soon in our store.

Sincerely,
The Deco&you team.
C
Carmen R.
Rating: 5 out of 5
following a purchase from 30/04/2024
They have helped me with all the questions I raised about my order and provided solutions
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Response from Deco&you
Dear Carmen, we sincerely thank you for your excellent review. We are glad to know that we have been able to assist you with all your inquiries and provide you with suitable solutions. We hope to assist you again in the future.
C
Catalina S.
Rating: 5 out of 5
following a purchase from 14/04/2024
Perfect
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Response from Deco&you
Thank you very much, Catalina! We are glad to know that your experience at Deco&you was perfect. We appreciate your support and hope to see you again soon. Cheers!
S
Silvia S.
Rating: 5 out of 5
following a purchase from 10/04/2024
Very good attention, very good quality of papers and very fast shipping!!!
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Response from Deco&you
Dear Silvia,
We greatly appreciate your comment and are pleased to know that you are satisfied with the service, the quality of our papers, and the speed of the shipment. Your opinion is very valuable to us and motivates us to keep improving. We hope to serve you again soon!
S
Sandra A.
Rating: 5 out of 5
following a purchase from 09/04/2024
A lot of variety and speed in shipping :)
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Response from Deco&you
Dear Sandra,

We greatly appreciate your very positive review. We are glad to know that you found variety in our products and that you were satisfied with the speed of the shipping. We hope to see you again at Deco&you!
C
Cristina V.
Rating: 5 out of 5
following a purchase from 08/04/2024
Fantastic experience due to professionalism and speed in shipping. Highly recommended! They have also been generous with the measurement of the fabric sent!!
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Response from Deco&you
Dear Cristina,

We sincerely thank you for your feedback and comments. We are pleased to know that you enjoyed your experience with Deco&you and that the quality of our service has exceeded your expectations. We hope to serve you again soon!
H
Helena M.
Rating: 5 out of 5
following a purchase from 08/04/2024
The website is great, but the shipping agency did not leave a note of having been absent during delivery and indicated that they had already left it, which was not true. So if we are not attentive, they return it.
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Response from Deco&you
Hello Helena,

Thank you very much for your 5/5 rating! We apologize for the inconveniences you had with the shipping agency. We appreciate your feedback as it helps us improve our service. If you need further assistance, do not hesitate to contact us.

Best regards,
The Deco&you team.
M
Marilo R.
Rating: 5 out of 5
following a purchase from 07/04/2024
I requested some samples and the fabrics are wonderful, I am waiting to place an order with them.
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Response from Deco&you
Hello Marilo!

Thank you very much for your excellent review and for sharing your positive experience with our fabrics. We are glad to know that you loved the samples. We will be happy to assist you with your order when you are ready. We hope to see you soon at Deco&you!

Best regards,
The Deco&you team
M
Maria D.
Rating: 5 out of 5
following a purchase from 14/03/2024
Very good experience, formal, punctual, professional.
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Response from Deco&you
Dear Maria,

Thank you very much for your excellent review and for sharing your positive experience with us. We are glad to know that you found a formal, punctual, and professional service at Deco&you. Your satisfaction is our priority, and we hope to serve you again in the future.
A
Ana V.
Rating: 5 out of 5
following a purchase from 19/02/2024
Charming and resourceful staff. The order arrived before the expected date. Very happy with the purchase and the service.
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Response from Deco&you
Dear Ana,

We sincerely thank you for your wonderful comment and your 5-star rating. We are glad to know that you are satisfied with your purchase and the service received. Our goal is always to provide exceptional service, and your appreciation motivates us to keep improving. We hope to see you again at Deco&you.

Sincerely,
The Deco&you team
I
Inmaculada C.
Rating: 5 out of 5
following a purchase from 04/02/2024
SPEED AND QUALITY
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Response from Deco&you
Dear Inmaculada,

We sincerely thank you for your feedback. We are glad to know that you have found speed and quality in our service at Deco&you. Your opinion is very important to us and motivates us to keep improving.
M
Marta B.
Rating: 5 out of 5
following a purchase from 18/01/2024
Speed, excellent customer service, I had a doubt and they helped me right away. The mural is a marvel. Totally recommendable
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Response from Deco&you
Dear Marta, we sincerely thank you for your excellent review and for sharing your experience with us. We are pleased to know that you received prompt attention and that you are satisfied with your mural. Your recommendation is very valuable to us and motivates us to continue providing quality service. We hope to see you again at Deco&you!
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