Customer reviews of Deglingos

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 1 208 published reviews
5 1 102 91% 4 80 7% 3 19 2% 2 3 0% 1 4 0%

Summary of reviews

Customers consistently praise the store for fast, reliable delivery and packaging that protects items well, with many orders arriving quickly and as described. The product quality stands out, with plush toys and bags described as beautiful, soft, colorful, and faithful to online images, often perfect or meeting expectations. The shopping experience is enhanced by appealing items for gifting or school use and by satisfying customer service through prompt responses and repeat purchases, with customers expressing enthusiasm to buy again and to see wear over time. Overall, the recurring strengths are dependable delivery, accurate and appealing product representation, and lasting appeal for gifts and everyday use.

Reviews 1 and 2 stars

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P
Paula S.
Rating: 2 out of 5
following a purchase from 24/06/2026
Your stuffed animals are very beautiful, too bad your site is so bad. How to proceed to send a gift, your site does not offer to add a little message
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Response from Deglingos
Hello Paula,

Thank you for your feedback and we are glad that you like our stuffed animals. We are sorry that your experience on our site has been frustrating. It is indeed possible to add a gift message to your order. This option is offered to you in the cart just above the "Buy" button.
Have a nice day,

The Déglingos team
A
ALAIN L.
Rating: 2 out of 5
following a purchase from 10/06/2026
Hello, I paid for delivery fees with a delivery address and I received it at home!
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Response from Deglingos
Hello,

Thank you for your feedback. Your package was sent to your home because that is the delivery address you provided. Everything is therefore in order on our side :)
Have a nice day,

The Déglingos team
L
Lucie J.
Rating: 1 out of 5
following a purchase from 19/02/2026
Very large drop in quality The stuffed animals received have nothing to do with those received a year ago There are missing labels compared to the photo, the density of the fur is so low that you can see the fabric through it, ... Return requested, I will look for old versions on second-hand sites...
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Response from Deglingos
Hello Lucie,

Thank you for taking the time to share your feedback. We are sincerely sorry to learn that this new stuffed animal does not bring you the same satisfaction as your previous one.

We have indeed changed some materials. This evolution aimed to improve certain aspects, but we understand that it may lead to slight differences in perceived texture or finish.

Your feedback is very valuable: the quality and softness of our stuffed animals are at the heart of our priorities, and we will certainly pass on your comments to our team to evaluate these points with the utmost attention.

We will of course take back the stuffed animals as requested.

Thank you again for your honesty and trust.
The Déglingos team
L
laurence K.
Rating: 1 out of 5
following a purchase from 29/10/2025
The product was not compliant! I ordered a keychain and received a pacifier holder! Which I gave away... I will not order from your site again.
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Response from Deglingos
Hello Laurence,

We are sorry that there was an error in the preparation of your order. We had offered to resend you the correct product. In the absence of a response, we have refunded your order as compensation.
Have a nice day,

The Les Déglingos team
S
Sandra L.
Rating: 1 out of 5
following a purchase from 18/08/2024
Chargeable returns, no possibility of returning the product to a point of sale. I strongly advise against this.
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Response from Deglingos
Hello, we have provided you with a solution by offering you to return the product to us for a refund. You will be responsible for the cost of returning the product, as stipulated in our terms and conditions. Have a nice day!
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/06/2022
The Colins never arrived at its destination and my message explaining the situation went unanswered.
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Response from Deglingos
Hello,

We are sorry to hear that you had this experience. Please know that we have greatly improved our services since your purchase in July 2022. We are no longer able to know your identity, but this situation should not happen again. You can contact us directly by email at [email protected] or by phone at 0240353721. Best regards,

The Déglingos team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/08/2020
Great difficulty navigating. Network or connection problem but the problem persisted on the computer and on the phone. Order took a long time to place.
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