Customers consistently praise the store for fast, reliable delivery and packaging that protects items well, with many orders arriving quickly and as described. The product quality stands out, with plush toys and bags described as beautiful, soft, colorful, and faithful to online images, often perfect or meeting expectations. The shopping experience is enhanced by appealing items for gifting or school use and by satisfying customer service through prompt responses and repeat purchases, with customers expressing enthusiasm to buy again and to see wear over time. Overall, the recurring strengths are dependable delivery, accurate and appealing product representation, and lasting appeal for gifts and everyday use.
Very large drop in quality The stuffed animals received have nothing to do with those received a year ago There are missing labels compared to the photo, the density of the fur is so low that you can see the fabric through it, ... Return requested, I will look for old versions on second-hand sites...
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Response from Deglingos
Hello Lucie,
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that this new stuffed animal does not bring you the same satisfaction as your previous one.
We have indeed changed some materials. This evolution aimed to improve certain aspects, but we understand that it may lead to slight differences in perceived texture or finish.
Your feedback is very valuable: the quality and softness of our stuffed animals are at the heart of our priorities, and we will certainly pass on your comments to our team to evaluate these points with the utmost attention.
We will of course take back the stuffed animals as requested.
Thank you again for your honesty and trust.
The Déglingos team
S
Sophie B.
Rating: 3 out of 5
following a purchase from 16/01/2026
Disappointed
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Response from Deglingos
Hello Sophie,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We appreciate your comments and would be happy to understand more about the reasons for your disappointment in order to improve our services. Please feel free to contact us directly to discuss your concerns.
Have a nice day,
The Déglingos team
H
Huguette R.
Rating: 3 out of 5
following a purchase from 30/10/2025
The prices are excessive compared to the quality. However, the responsiveness regarding a delivery error is appreciated.
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Response from Deglingos
Hello Huguette,
Thank you for taking the time to share your opinion about our site. We are delighted that you appreciated our responsiveness regarding the delivery error. We are sorry to hear that you find the prices excessive; we strive to be fair and take your comment into account.
Have a nice day,
The Déglingos team
L
laurence K.
Rating: 1 out of 5
following a purchase from 29/10/2025
The product was not compliant! I ordered a keychain and received a pacifier holder! Which I gave away... I will not order from your site again.
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Response from Deglingos
Hello Laurence,
We are sorry that there was an error in the preparation of your order. We had offered to resend you the correct product. In the absence of a response, we have refunded your order as compensation.
Have a nice day,
The Les Déglingos team
A
Andreea S.
Rating: 3 out of 5
following a purchase from 16/08/2025
Good products but I had an incorrect item delivered. Ordered a keyring and got a pacifier holder instead.
Response from Deglingos
Bonjour Andreea,
Nous sommes navrés qu'il y ait eu une erreur de préparation dans votre commande. Nous allons vous contacter pour vous renvoyer le bon produit.
Belle journée,
L'équipe Déglingos
M
Morgane A.
Rating: 3 out of 5
following a purchase from 05/08/2025
Fast shipping but the bag arrived stained... too bad to have to wash it when it's new.
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Response from Deglingos
Hello Morgane,
Thank you for your feedback and we are pleased to hear that the shipping was fast. We are sincerely sorry for the condition in which your bag arrived and understand your disappointment. We will contact you to offer a solution. Have a nice day
S
Sandra L.
Rating: 1 out of 5
following a purchase from 18/08/2024
Chargeable returns, no possibility of returning the product to a point of sale. I strongly advise against this.
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Response from Deglingos
Hello, we have provided you with a solution by offering you to return the product to us for a refund. You will be responsible for the cost of returning the product, as stipulated in our terms and conditions. Have a nice day!
A
Anais G.
Rating: 3 out of 5
following a purchase from 03/09/2023
Quality of the cuddly toy, nothing to say, but disappointed with the packaging at the price of the cuddly toy, it would be nice to have a nice box rather than a white bubble envelope. For a gift it's average.
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Response from Deglingos
Hello Anais,
Thank you for sharing your opinion. We are delighted that you are satisfied with the quality of our cuddly toy. When the products are small, we indeed prefer the envelope. However, we understand your suggestion regarding the packaging.
Have a nice day,
The Déglingos team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2023
Package reinforced by post because of tear
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Response from Deglingos
Hello,
Thank you for taking the time to leave us a review. We are sorry to hear that your package was damaged during delivery. We do our best to ensure a safe delivery, but unfortunately, we cannot control the damages caused by external transport services. We take note of your comment and will do our best to improve our packaging in the future. Thank you for your trust,
The Déglingos team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2022
The parcel had to be resealed by the post office because it was not closed properly.
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Response from Deglingos
Hello,
We are sorry that your package was poorly sealed and that you had difficulties with the delivery. We will pass this information on to our logistics team to improve our service in the future. Thank you for your feedback.
Best regards,
The Déglingos team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/11/2022
Quality product but poor delivery, the package arrived damaged and had to be repackaged by La Poste.
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Response from Deglingos
Hello,
Thank you for taking the time to leave your feedback. We are happy to hear that you are satisfied with the quality of our product. However, we are sorry to learn that your package arrived damaged. We do our best to ensure the quality of the packaging, but unfortunately, they may be damaged during the delivery service. Thank you for your feedback, it helps us improve. Best regards,
The Déglingos team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/10/2022
Condition of box very limited and half open
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Response from Deglingos
Hello,
Thank you for your feedback. We are sorry that you received a box in a defective state. Please do not hesitate to contact us when this happens, so that we can find a solution to this problem. We care about our customers' satisfaction and we will do what is necessary to remedy this situation. Have a nice day,
The Déglingos team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/06/2022
The Colins never arrived at its destination and my message explaining the situation went unanswered.
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Response from Deglingos
Hello,
We are sorry to hear that you had this experience. Please know that we have greatly improved our services since your purchase in July 2022. We are no longer able to know your identity, but this situation should not happen again. You can contact us directly by email at [email protected] or by phone at 0240353721. Best regards,
The Déglingos team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/05/2022
Greater product diversity would be appreciated.
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Response from Deglingos
Hello,
Thank you for taking the time to leave your feedback. We will take your suggestion into account to offer a greater variety of products to best satisfy our customers. Best regards,
The Déglingos team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2022
We received the wrong parcel, but sav responded very quickly to our return (-24h). However, we were asked to send the parcel back and we would like to keep it as a gesture of goodwill so that we can give it as a gift this weekend, otherwise we won't get any presents.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2021
As it was a gift I had chosen the option of adding a small card with a message, on arrival no card.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2020
When I placed my order, I asked for it to be delivered to a relay point so that I wouldn't be absent (the babysitter doesn't take packages), but the UPS driver came to my house, no doubt, but he didn't ring the intercom and I found the package squashed in my mailbox the next morning.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/10/2020
Disappointed because I thought it was a product made in France, including manufacturing. But there's only the design. That's partly why I ordered it :/
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/09/2020
Normally I'm delighted (although I'm disappointed to see a company from Nantes with labels "made in China"), but I received a Spéculos spiral, a brand new product, which literally reeks of mold! Impossible to give this to my son. I've contacted the brand in 3 different ways, but so far there's been no response.
I think and hope that the problem will be solved :)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/08/2020
problem when ordering difficulty in selecting the place of delivery (relay point chosen and in the end the order arrives at home!!!)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/06/2020
I ordered 2 photo albums (the crocodile and the wolf). I find them really nice, funny and of good quality if I hadn't had a problem with one of them. On the wolf album, the red fabric rubbed off on the plastic and when I inserted my photos, all the photos have a red "filter"... really not great. I sent an e-mail to the after-sales service and got no reply.
So in the end I'm only half-satisfied. No more internet orders in any case.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2020
The box was damaged as well as the packaging. Otherwise, the plush is nice and corresponds to expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2019
Although our Déglingos collection is great, it does have its faults. On the website, when I bought 2 Mistinguettes, the photos showed a flashy eye contour. When we received them, we had the feeling that something was wrong... Finally, we can only deplore the fact that, given the positioning and therefore the prices charged, the production site is not in France. We're paying more for the concept than for the product itself.
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