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A
Rating: 2 out of 5
I ordered a medium bouquet, the recipient sent a photo of the flowers to me and it appeared to be a small bouquet.
Customer reviews of Des Fleurs comme j’aime
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 939 published reviews
Summary of reviews
The online store excels in delivering beautiful bouquets that closely match the images presented on their website, ensuring customers receive exactly what they expect. Many recipients express their delight with the arrangements, noting that the flowers remain fresh and vibrant for several days post-delivery. The store is praised for its punctual and reliable delivery service, consistently meeting time requests and ensuring that flowers arrive safely at their destinations, even in challenging locations.
Reviews 1 and 2 stars
Reset filtersV
Rating: 2 out of 5
I had specifically requested a photo that was not taken, and after I reported it to you by phone, I received no response.
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G
Rating: 1 out of 5
Extremely disappointed and do not recommend at all! I paid for a large bouquet to be delivered to my mother on Mother’s Day and that is not what arrived, In addition to the size half the roses were old and dying. I sent an email to the florist to express my disappointment at what arrived in comparison to the price, but I did not receive an email back. I do not recommend anyone buys from this place, not a good value for money and extremely poor service. If I could put 0 stars I would.
Response from Des Fleurs comme j’aime
We are sorry for your dissatisfaction, but our florist found himself out of some of the flowers in the chosen bouquet at the last minute. He made a bouquet of fresh flowers from his Saturday morning arrival (the day before), which were certainly different in color but of quality. We have proceeded to a partial refund of your order to please you. Best regards.
L
Rating: 1 out of 5
The flowers were not delivered at the right time of day and the requested inscription was not on the ribbon.
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Response from Des Fleurs comme j’aime
Hello, you asked for an afternoon delivery, the flowers were delivered around 3:00 pm. As far as the ribbon is concerned, if our florist forgot it by chance, please contact us so that we can open a complaint.
D
Rating: 2 out of 5
The other years I received the photo showing the plant on the grave without any specific request and there was more choice of Toussaint plants. I'm sorry, but I don't think I'll be using your services again. Sincerely
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Response from Des Fleurs comme j’aime
Hello, we're sorry but you didn't request the photo when you ordered, with our regrets.
F
Rating: 1 out of 5
No news about the order. At the moment I can't confirm whether delivery has taken place.
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Response from Des Fleurs comme j’aime
Hello, An email was sent to you on 01/11/2024 at 18:05:16 to confirm the delivery, please check your spam or it is possible that your mailbox has filed this confirmation, kind regards customer service
V
Rating: 1 out of 5
I don't know if the bride and groom received the bouquet.
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Response from Des Fleurs comme j’aime
Hello, as confirmed by email (check your spam) your order has been delivered, Sincerely
D
Rating: 1 out of 5
I was waiting for notification that the bouquet had been delivered, with a photo of the bouquet. I received nothing...
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Response from Des Fleurs comme j’aime
Hello, you just asked for the confirmation of the delivery (which was done by email), but not the photo of the bouquet. For your next orders, if you wish to receive a photo, please let us know.
P
Rating: 2 out of 5
The rather plain bouquet, composed mainly of carnations, was very different from the composition proposed on the site.
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K
Rating: 1 out of 5
Looked nothing like the photo and very few flowers despite ordering large
Response from Des Fleurs comme j’aime
Hello, we are sorry if there was a problem, please send us the photo so that we can open a complaint file, while waiting for. Customer service
S
Rating: 1 out of 5
I ordered flowers for a very dear friend going through an upsetting time. The flowers were not delivered to her house as the driver could not find it, and instead taken to a florist in a town 20 minutes away. My friend was unable to collect them as she is spending all day every day in hospital with her husband and the florist refused to re-deliver. I therefore lost my money and my friend sadly did not revive my gift (which was intended to brighten up her day at a very difficult time). Will not be using this site again.
Response from Des Fleurs comme j’aime
Good morning
Our florist presented the flowers to the address, there was no one there, he tried to make contact by telephone, no return. In order to avoid the recipient having to travel many kilometers to collect the bouquet after this notice (the shop being quite far away), he left it in a shop in the next village, for service reasons. The recipient contacted us explaining that she was leaving early in the morning and returning late in the evening because her husband was hospitalized and she could neither receive nor pick up the flowers. We are sorry but are not responsible for this situation, you should have inquired beforehand to find out if the recipient was present or could receive the flowers as provided for in the general conditions of the profession. With our regrets but our florist did his job.
Our florist presented the flowers to the address, there was no one there, he tried to make contact by telephone, no return. In order to avoid the recipient having to travel many kilometers to collect the bouquet after this notice (the shop being quite far away), he left it in a shop in the next village, for service reasons. The recipient contacted us explaining that she was leaving early in the morning and returning late in the evening because her husband was hospitalized and she could neither receive nor pick up the flowers. We are sorry but are not responsible for this situation, you should have inquired beforehand to find out if the recipient was present or could receive the flowers as provided for in the general conditions of the profession. With our regrets but our florist did his job.
M
Rating: 2 out of 5
I did not receive a photo of my bouquet nor the time of delivery, knowing that it was for a funeral, too bad.
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Response from Des Fleurs comme j’aime
Hello
we are sorry that our florist did not have the time to send you the photo, however please note that your order was delivered on time according to the email confirmation that was sent to you, cordially
we are sorry that our florist did not have the time to send you the photo, however please note that your order was delivered on time according to the email confirmation that was sent to you, cordially
C
Rating: 2 out of 5
From an ordering point of view, I think it went well. On the other hand, from a delivery follow-up point of view, I had no information. I had a bouquet delivered for a funeral ceremony. I don't know if the bouquet was delivered on time. Neither sms nor e-mail nor photo. Yours faithfully
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Response from Des Fleurs comme j’aime
Hello, we are sorry that our florist in Gosier did not send you the photo. We confirm that your order was delivered as requested. Customer service
H
Rating: 2 out of 5
They confirmed via email the date and time for delivery for a Birthday gift, but failed to deliver. We needed to follow-up from both Australia and France. Disappointing.
Response from Des Fleurs comme j’aime
We are indeed sorry our florist forgot the delivery, we are sorry, we have had it redelivered with a commercial gesture according to your request, with again all our apologies for this dispute.
C
Rating: 1 out of 5
the flowers were not as shown in the photos for 2 bouquets and the spray arrived with the moss breaking off! Very disappointing value for money
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Response from Des Fleurs comme j’aime
Hello, we're sorry if our florist didn't do the job properly, we'd like to inform you that we've opened a complaint file. You should have contacted us with photos so that we can deal with the problem quickly. We will keep you informed. With our apologies once again. customer service
A
Rating: 2 out of 5
As much as I appreciated the after-sales service and the friendliness of the telephone helpline, on the other hand I never received confirmation of my delivery (photo of the delivery), which is regrettable.
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Response from Des Fleurs comme j’aime
Hello, we are sorry that our florist's deliveryman forgot to send you the photo, your order was delivered before the ceremony as requested, with our apologies customer service.
E
Rating: 2 out of 5
The website is good, the bouquet delivered does not look at all like the one chosen (chosen in white tones Poems / received pink flashy red) Not great
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E
Rating: 1 out of 5
Next day delivery for birthday
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Response from Des Fleurs comme j’aime
We are sorry for this incident, our florist having encountered the problem mentioned
with our apologies again
with our apologies again
A
Rating: 1 out of 5
Very very disappointed with the bouquet I ordered for the price I paid it was very small and very sparse. I would not recommend.
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Response from Des Fleurs comme j’aime
We are sorry for your dissatisfaction concerning the bouquet at 480€ that our florist delivered for your care. Please send us a photo of the bouquet so that our services can check that the budget has been respected.
N
Rating: 2 out of 5
The choice of colors for a wreath not respected as well as the day of delivery. Why ask the customer since the florist does not respect anything. Too bad
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Response from Des Fleurs comme j’aime
hello, we are sorry for your dissatisfaction but we are surprised because you did not complain to our services about the colors of the flowers, for what concenre the date of delivery your order was delivered on Monday evening at the request of the PF instead of Tuesday morning that you had asked. We remain at your disposal
P
Rating: 1 out of 5
Hello I didn't get any pictures of the presentation so I can't give my opinion
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Response from Des Fleurs comme j’aime
Hello, We are sorry that our florist did not send you the picture
with our apologies
the customer service
with our apologies
the customer service
P
Rating: 2 out of 5
I was disappointed because I ordered a large bouquet, but the one that was delivered by the florist was much smaller. It did not correspond to what is advertised on your website.
Response from Des Fleurs comme j’aime
We are sorry for your dissatisfaction, send us a complaint by email with the photo of the bouquet delivered, we will open a complaint file and get back to you quickly, cordially
H
Rating: 1 out of 5
Very bad experience
Response from Des Fleurs comme j’aime
hello we are sorry but no florist could deliver the requested commnune, the impossible no one is held, we regret that. Your order has been refunded.
A
Rating: 2 out of 5
The flowers ordered were a bouquet of red flowers. The bouquet delivered did not match the presentation photo. I will not order again
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Response from Des Fleurs comme j’aime
Hello, thank you for sending us your complaint with the photo of the bouquet so that we can open a complaint file. However, the bouquet cannot resemble the photo because you have chosen the "florist's bouquet" as indicated, you trust the florist to make a bouquet in shades of red.
D
Rating: 2 out of 5
Unfortunately, the bouquet does not match the photo.
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Response from Des Fleurs comme j’aime
Hello, We are sorry if our florist made a mistake, please send us the photo to open a complaint file, with our apologies, the customer service
G
Rating: 1 out of 5
Very disappointed, I had a Christmas star plant delivered, this plant was small and after 2 days the leaves started to fall off, whereas this plant usually lasts a long time, I am really disgusted because it was for my mother as a gift.
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Response from Des Fleurs comme j’aime
Hello, we are surprised by your message because you did not send us a complaint, we are nevertheless opening a file and will contact you to settle this dispute, cordially
M
Rating: 1 out of 5
The first cushion ordered "for our mother" was not up to the price paid. The florist seems to have had a problem with the stock of flowers. Are very disappointed. Will not use you again
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Response from Des Fleurs comme j’aime
we are sorry if you were disappointed by the 2nd part, you should have sent us a claim with photo so that we can open a claim file, We remain at your entire disposal
H
Rating: 1 out of 5
Regret to have no confirmation of delivery, no photo or return.
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Response from Des Fleurs comme j’aime
We are sorry that our florist forgot to send you the delivery confirmation and the photo that was requested, with our apologies
L
Rating: 1 out of 5
Very disappointed, the florist made a mistake in the delivery date, so the surprise was missed Bravo I do not recommend this site
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Response from Des Fleurs comme j’aime
Hello, our florist did indeed deliver on the Sunday before the requested date, we are sorry, but we have re-delivered the bouquet on the correct date, with apologies again.
V
Rating: 1 out of 5
Bouquet not in accordance with the photos
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Response from Des Fleurs comme j’aime
Hello, we are sorry if you have encountered a problem with the delivery of our florist, thank you to send us the photo of the bouquet to open a complaint, very cordially the customer service
L
Rating: 1 out of 5
Flowers were never delivered. I had to ask the person who was suppose to receive them, if they had arrived and was disappointed to find that they hadn't been delivered. I contacted Des Fleurs who said that they florist had "forgotten" to deliver them as they had been so busy with mothers' day orders! Very disappointing but they arranged for them to be delivered the following day. However, this was not my mother in laws birthday and were a day late. Not sure if I'll use this service again...
Response from Des Fleurs comme j’aime
we are sorry, but indeed whatever the place, there are unfortunately little hiccups during flower festivals. We try to do our best to satisfy you. Best regards
S
Rating: 1 out of 5
The flower cushion I ordered for a funeral was not delivered by the florist: I saw it because I was there, but the flowers were noted as delivered on the site... I therefore made a claim and was reimbursed. But if I had not been presented, I would have believed that the flowers had been delivered and would not have made a claim or been reimbursed!
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Response from Des Fleurs comme j’aime
Hello, we are sorry for the error of our florist (he omitted the delivery and validated the delivery by inattention). We would have had the verification at the time of the invoicing this one would have seen well that it had not treated the order by error, and if you had not been on the spot you would not have received the thanks of the Family what would have also allowed us to detect this problem. Sorry again about this dispute. The Customer Service
J
Rating: 1 out of 5
I ordered in the ring for an afternoon delivery. Did not happen. Was delivered the next morning. That aside, the bouquet delivered was not the bouquet I ordered. Not the same flowers, not the same colors. I ordered the Mother’s Day bouquet—received a bouquet with a mix of flowers I would never ever send.
Response from Des Fleurs comme j’aime
You ordered on 5/7 at 9:33 am by validating the choice of delivery on Tuesday 6/07 morning, the delivery date which has been respected. This bouquet is composed of lysianthus and roses, please send us the photo of the bouquet so that our services can check its conformity, we have not received any complaint from you and remain at your entire disposal. Best regards
K
Rating: 2 out of 5
The flowers were delivered half a day late but above all did not correspond at all to the bouquet chosen on the internet and the family of the deceased saw a bouquet arrive with red roses while the initial one was in pastel pinks and whites. First and last time I will order on this site, the only positive point is that they respond to emails, it is not a ghost company.
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Response from Des Fleurs comme j’aime
We are sorry, but as we confirmed to you, your composition was delivered on the requested date, albeit 35 minutes late because it was delivered at 1:35 pm (instead of before 1:00 pm, as requested in the morning) and given to the person in charge of the funeral home. As for the roses you mentioned, you made the claim after several days without being able to provide a photo that would have allowed us to process your claim. However, we have made a friendly gesture in your favour by reimbursing you the delivery costs.
A
Rating: 2 out of 5
We were satisfied. Greetings Chesnoy
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R
Rating: 1 out of 5
It was flowers for a funeral, the flowers were not delivered to the right address. I don't recommend this site. I can't validate my review without a star, I put one that is not even deserved
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Response from Des Fleurs comme j’aime
Hello, We are very surprised by your note, indeed our florist has indeed made a reversal of delivery of your cushion and a cut of plants between two funeral homes on the town, when you called us before the ceremony the florist immediately went on site to rectify the error and he offered you the cut of plants in addition to your cushion ordered ... there was therefore no damage to the ceremony. But perhaps you do not accept that the error is human, but from the moment there is no damage and the error is immediately repaired, we can be a little indulgent. Customer service
V
Rating: 1 out of 5
Very disappointed with the bouquet I ordered. The site "Des fleurs comme j'aime" gives the impression of doing everything possible to respond to a problem with the supply of flowers at a florist, however you did not bother to contact another florist even if it is located 8 km from the delivery location. The result was a bouquet that was not at all what I asked for on the website and very expensive for what it was. Only one choice of flower colours, it's very limited, no! You offered to refund me but if I go through a site it's TO HAVE A QUALITY SERVICE AND THAT MAKES IT EASIER FOR ME. Which I didn't get. Mrs Dudon
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Response from Des Fleurs comme j’aime
Dear Customer, we are sorry that you are not satisfied but very surprised that you did not complain about your delivery. It is not because there is a florist 8 kms away that he works with our network. The florist did not have the flowers to carry out your order and we offered you either a replacement with pastel orange flowers or a refund of your order. We do our utmost to provide a quality service to our customers but when the flowers are not available from our member, we have no other choice than to offer you a replacement or a refund of your order, we remain at your entire disposal if you wish to make a complaint.
D
Rating: 1 out of 5
I am more than dissatisfied. I think it's a steal. 160 € for the bouquet it is not worth it. In the future I will never go through your site. I dare not even imagine your standard bouquets. Your prestige bouquet is a scam
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Response from Des Fleurs comme j’aime
Hello
a priori the service of our florist was not up to your expectations, why didn't you contact us?
I would like to know if you have a photo of the wreath so that we can open a complaint file,
In the meantime
We remain at your entire disposal,
the quality department.
Following our contact, we have received the elements and have given you an answer: We have just processed your complaint,
Indeed the florist did not respect the budget allocated and delivered a wreath closer to the visual,
We are proceeding with the refund of a value of 60.00€, corresponding to this difference.
Thank you for accepting our apologies for this dispute
Sincerely
the customer service
a priori the service of our florist was not up to your expectations, why didn't you contact us?
I would like to know if you have a photo of the wreath so that we can open a complaint file,
In the meantime
We remain at your entire disposal,
the quality department.
Following our contact, we have received the elements and have given you an answer: We have just processed your complaint,
Indeed the florist did not respect the budget allocated and delivered a wreath closer to the visual,
We are proceeding with the refund of a value of 60.00€, corresponding to this difference.
Thank you for accepting our apologies for this dispute
Sincerely
the customer service
L
Rating: 1 out of 5
OUR ORDER COULD NOT BE DELIVERED ON BARCELONNETTE ( FOR 1 DC ) , HOPING THAT OUR BANK CARD IS NOT DEBITED !!!!
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Response from Des Fleurs comme j’aime
I am very pleased with the service and the quality of the flowers. I have received the order and will be sending it to you as soon as possible. We apologize but due to the health problem the florist that served this town closed.
S
Rating: 1 out of 5
I can't rate your service because I haven't had any feedback on the order placed (flowers for funeral to be delivered in Brest). I don't know if they were delivered on time and how the composition was. I'm very pleased with the service and the quality of the flowers, but I'm not sure if they were delivered on time or not.
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Response from Des Fleurs comme j’aime
Dear Madam, your payment has been debited because your order was delivered on time according to your instructions, you can check the status of your order on the site. If you had wished, we could have sent you a photo of the item on request. We are sorry for this note which does not correspond to our service and remain at your entire disposal