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B
Rating: 3 out of 5
Mourning cushion delivered differs a little from the one ordered, bcp less colorful (green flowers instead of orange carnations)
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Customer reviews of Des Fleurs comme j’aime
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 939 published reviews
Summary of reviews
The online store excels in delivering beautiful bouquets that closely match the images presented on their website, ensuring customers receive exactly what they expect. Many recipients express their delight with the arrangements, noting that the flowers remain fresh and vibrant for several days post-delivery. The store is praised for its punctual and reliable delivery service, consistently meeting time requests and ensuring that flowers arrive safely at their destinations, even in challenging locations.
Reviews 1, 2, 3 and 4 stars
Reset filtersL
Rating: 1 out of 5
Very disappointed, the florist made a mistake in the delivery date, so the surprise was missed Bravo I do not recommend this site
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Response from Des Fleurs comme j’aime
Hello, our florist did indeed deliver on the Sunday before the requested date, we are sorry, but we have re-delivered the bouquet on the correct date, with apologies again.
H
Rating: 3 out of 5
It is difficult to know if the plant deposited corresponds to the one on the site. In return, a photo on the grave would be welcome. Sincerely.
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Response from Des Fleurs comme j’aime
Hello, your order has been delivered, you could ask for a photo of the delivery, our florist would have sent it to you.
A
Rating: 4 out of 5
Correct.
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L
Rating: 4 out of 5
Perfect service, thank you! A small error on the ribbon on which the line return was not taken into account. Perhaps we should be more educational in helping to make the ribbon.
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G
Rating: 4 out of 5
Beautiful bouquet delivered as expected.
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V
Rating: 4 out of 5
Very nice bouquet. Delivered on time.
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R
Rating: 3 out of 5
I sent this bouquet to my mom but I didn't see it. A picture with the invoice would be nice because we usually send flowers to others.
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Response from Des Fleurs comme j’aime
Hello, sorry, next time make the request with your order, we will be happy to send it to you cordially
M
Rating: 4 out of 5
When I sent myself a picture of the bouquet that was going to be delivered, I noticed that the flowers were not all identical to the picture that is there when you choose on the internet. It was beautiful but there were no lilies, which is what made me choose this one
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C
Rating: 3 out of 5
The bouquet was what I expected but it was delivered in the afternoon and not in the morning as promised.
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J
Rating: 4 out of 5
Very happy with the ordering process & prompt delivery!
R
Rating: 4 out of 5
Good Service. A bit confusing about delivery time but it worked and the flowers were excellent
V
Rating: 1 out of 5
Bouquet not in accordance with the photos
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Response from Des Fleurs comme j’aime
Hello, we are sorry if you have encountered a problem with the delivery of our florist, thank you to send us the photo of the bouquet to open a complaint, very cordially the customer service
P
Rating: 4 out of 5
Very helpful customers service
L
Rating: 1 out of 5
Flowers were never delivered. I had to ask the person who was suppose to receive them, if they had arrived and was disappointed to find that they hadn't been delivered. I contacted Des Fleurs who said that they florist had "forgotten" to deliver them as they had been so busy with mothers' day orders! Very disappointing but they arranged for them to be delivered the following day. However, this was not my mother in laws birthday and were a day late. Not sure if I'll use this service again...
Response from Des Fleurs comme j’aime
we are sorry, but indeed whatever the place, there are unfortunately little hiccups during flower festivals. We try to do our best to satisfy you. Best regards
S
Rating: 1 out of 5
The flower cushion I ordered for a funeral was not delivered by the florist: I saw it because I was there, but the flowers were noted as delivered on the site... I therefore made a claim and was reimbursed. But if I had not been presented, I would have believed that the flowers had been delivered and would not have made a claim or been reimbursed!
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Response from Des Fleurs comme j’aime
Hello, we are sorry for the error of our florist (he omitted the delivery and validated the delivery by inattention). We would have had the verification at the time of the invoicing this one would have seen well that it had not treated the order by error, and if you had not been on the spot you would not have received the thanks of the Family what would have also allowed us to detect this problem. Sorry again about this dispute. The Customer Service
J
Rating: 1 out of 5
I ordered in the ring for an afternoon delivery. Did not happen. Was delivered the next morning. That aside, the bouquet delivered was not the bouquet I ordered. Not the same flowers, not the same colors. I ordered the Mother’s Day bouquet—received a bouquet with a mix of flowers I would never ever send.
Response from Des Fleurs comme j’aime
You ordered on 5/7 at 9:33 am by validating the choice of delivery on Tuesday 6/07 morning, the delivery date which has been respected. This bouquet is composed of lysianthus and roses, please send us the photo of the bouquet so that our services can check its conformity, we have not received any complaint from you and remain at your entire disposal. Best regards
M
Rating: 4 out of 5
My original request was all done to my satisfaction. The following receipt from you was all in French and I could not read it. The receiver of the flowers sent me a picture of the bouquet and it looked very nice.
C
Rating: 3 out of 5
flowers delivered well. I had a little trouble placing the order on the site and I find the delivery charges too high.
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B
Rating: 4 out of 5
The sheaf ordered was delivered on the date indicated and seemed to be in conformity with the order (photo). The website is not very efficient and does not respond to requests to change the password. The after-sales service by telephone is however very reactive and efficient.
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K
Rating: 2 out of 5
The flowers were delivered half a day late but above all did not correspond at all to the bouquet chosen on the internet and the family of the deceased saw a bouquet arrive with red roses while the initial one was in pastel pinks and whites. First and last time I will order on this site, the only positive point is that they respond to emails, it is not a ghost company.
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Response from Des Fleurs comme j’aime
We are sorry, but as we confirmed to you, your composition was delivered on the requested date, albeit 35 minutes late because it was delivered at 1:35 pm (instead of before 1:00 pm, as requested in the morning) and given to the person in charge of the funeral home. As for the roses you mentioned, you made the claim after several days without being able to provide a photo that would have allowed us to process your claim. However, we have made a friendly gesture in your favour by reimbursing you the delivery costs.
C
Rating: 4 out of 5
Commande super easy.
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M
Rating: 3 out of 5
I'm very pleased with the quality of the product and the quality of the service. I'm very pleased with the quality of the service and the quality of the service. Perfect for delivery
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S
Rating: 3 out of 5
Beautiful plants as ordered, very fresh....just: deliveries, one of which was on time, another delivery arrived a day early...
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L
Rating: 4 out of 5
Good quality
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A
Rating: 2 out of 5
We were satisfied. Greetings Chesnoy
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M
Rating: 3 out of 5
Not delivered to the right address
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Response from Des Fleurs comme j’aime
Hello, we are surprised because we have not had any complaint from you, is it a deposit at a neighbor's which is possible in case of absence of the recipient, we remain at your disposal
V
Rating: 4 out of 5
Very nice presentation, what we expected, very neat delivery, and fast in time, we recommend very sincerely.
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H
Rating: 4 out of 5
perfectly
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R
Rating: 1 out of 5
It was flowers for a funeral, the flowers were not delivered to the right address. I don't recommend this site. I can't validate my review without a star, I put one that is not even deserved
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Response from Des Fleurs comme j’aime
Hello, We are very surprised by your note, indeed our florist has indeed made a reversal of delivery of your cushion and a cut of plants between two funeral homes on the town, when you called us before the ceremony the florist immediately went on site to rectify the error and he offered you the cut of plants in addition to your cushion ordered ... there was therefore no damage to the ceremony. But perhaps you do not accept that the error is human, but from the moment there is no damage and the error is immediately repaired, we can be a little indulgent. Customer service
V
Rating: 1 out of 5
Very disappointed with the bouquet I ordered. The site "Des fleurs comme j'aime" gives the impression of doing everything possible to respond to a problem with the supply of flowers at a florist, however you did not bother to contact another florist even if it is located 8 km from the delivery location. The result was a bouquet that was not at all what I asked for on the website and very expensive for what it was. Only one choice of flower colours, it's very limited, no! You offered to refund me but if I go through a site it's TO HAVE A QUALITY SERVICE AND THAT MAKES IT EASIER FOR ME. Which I didn't get. Mrs Dudon
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Response from Des Fleurs comme j’aime
Dear Customer, we are sorry that you are not satisfied but very surprised that you did not complain about your delivery. It is not because there is a florist 8 kms away that he works with our network. The florist did not have the flowers to carry out your order and we offered you either a replacement with pastel orange flowers or a refund of your order. We do our utmost to provide a quality service to our customers but when the flowers are not available from our member, we have no other choice than to offer you a replacement or a refund of your order, we remain at your entire disposal if you wish to make a complaint.
D
Rating: 4 out of 5
Very satisfied
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A
Rating: 3 out of 5
Received mail for an order received on May 1st, received on 2/05!!!
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Response from Des Fleurs comme j’aime
Hello, it is not normal that our florist is not delivered on May 1st unless the recipient is absent at the time of presentation. If this is not the case, please send us a complaint by e-mail, we will see with our florist why the delivery was not made as planned and will process your request quickly.
S
Rating: 3 out of 5
is far from matching the catalogue picture !!!
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Response from Des Fleurs comme j’aime
Hello, we are sorry, if you are not satisfied with the bouquet delivered thank you to send us the photo, our complaint service remains at your disposal, cordially
L
Rating: 4 out of 5
The delivery instructions were perfectly respected
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D
Rating: 1 out of 5
I am more than dissatisfied. I think it's a steal. 160 € for the bouquet it is not worth it. In the future I will never go through your site. I dare not even imagine your standard bouquets. Your prestige bouquet is a scam
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Response from Des Fleurs comme j’aime
Hello
a priori the service of our florist was not up to your expectations, why didn't you contact us?
I would like to know if you have a photo of the wreath so that we can open a complaint file,
In the meantime
We remain at your entire disposal,
the quality department.
Following our contact, we have received the elements and have given you an answer: We have just processed your complaint,
Indeed the florist did not respect the budget allocated and delivered a wreath closer to the visual,
We are proceeding with the refund of a value of 60.00€, corresponding to this difference.
Thank you for accepting our apologies for this dispute
Sincerely
the customer service
a priori the service of our florist was not up to your expectations, why didn't you contact us?
I would like to know if you have a photo of the wreath so that we can open a complaint file,
In the meantime
We remain at your entire disposal,
the quality department.
Following our contact, we have received the elements and have given you an answer: We have just processed your complaint,
Indeed the florist did not respect the budget allocated and delivered a wreath closer to the visual,
We are proceeding with the refund of a value of 60.00€, corresponding to this difference.
Thank you for accepting our apologies for this dispute
Sincerely
the customer service
C
Rating: 3 out of 5
I was very disappointed with the quality of the flowers in the arrangement that was sent. for 90 euro i expected something more like the picture that was posted on the web site.
Response from Des Fleurs comme j’aime
Dear Client
We noted that you were disappointed with the service of our florist who is nevertheless an excellent florist.
We have just contacted her manager who begs you to accept her apologies, she was absent for family reasons on the day of delivery and the bouquet was made by her employee.
In order to be nice to you, she will contact your brother and deliver him a compensation bouquet.
Hoping to have met your expectations
Best regards
customer service
We noted that you were disappointed with the service of our florist who is nevertheless an excellent florist.
We have just contacted her manager who begs you to accept her apologies, she was absent for family reasons on the day of delivery and the bouquet was made by her employee.
In order to be nice to you, she will contact your brother and deliver him a compensation bouquet.
Hoping to have met your expectations
Best regards
customer service
M
Rating: 3 out of 5
The flowers were beautiful and as I expected but I took the "grave delivery" option for a fee for nothing as the flowers were delivered under a shed at the entrance to the cemetery. And I didn't get any message. I had to call you.
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Response from Des Fleurs comme j’aime
The option "delivery on grave" with a supplement of 5.00€ is obligatory for all the deliveries in the cemeteries (Without what the florists refuse these deliveries with which there are many litigations such as flights of the parts of flowers, times of research important etc...), if the flowers were given to the guard it is because you had not specified the place within the cemetery.
J
Rating: 4 out of 5
I would have liked a confirmation of delivery without having to ask the person for whom the bouquet was intended.
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S
Rating: 3 out of 5
Bouquet much less provided than on the photo, disappointing...
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