The online store excels in delivering beautiful bouquets that closely match the images presented on their website, ensuring customers receive exactly what they expect. Many recipients express their delight with the arrangements, noting that the flowers remain fresh and vibrant for several days post-delivery. The store is praised for its punctual and reliable delivery service, consistently meeting time requests and ensuring that flowers arrive safely at their destinations, even in challenging locations.
Very nice bouquet, the only downside was that the bouquet was scheduled to arrive on the morning of Grandma's Day but was delivered in the afternoon without my knowledge.
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Hélène R.
Rating: 4 out of 5
following a purchase from 26/02/2021
Interesting rate. Easy to use the site. I've been using the site for some time now and I'm very pleased with the service and the quality of the product.
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Josette R.
Rating: 4 out of 5
following a purchase from 18/02/2021
Bouquet corresponding to my order...very nice
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Didier V.
Rating: 3 out of 5
following a purchase from 04/02/2021
Difficulties in following the instructions. Fortunately, the customer service helped to make up for the mistakes.
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SYLVIE Z.
Rating: 4 out of 5
following a purchase from 03/02/2021
Everything seemed to fit the request. And the order was fulfilled on time...
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Monique E.
Rating: 4 out of 5
following a purchase from 04/02/2021
satisfied with this order
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Jean-Pierre D.
Rating: 3 out of 5
The recipient's telephone number is mandatory. You must first obtain their consent!
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Response from Des Fleurs comme j’aime
The recipient's telephone number is indeed mandatory to avoid any problem during the delivery or in case of absence of the recipient at the time of presentation, which avoids a notice of absence and the obligation for the recipient to come and pick up the flowers in the shop. The numbers are not used for anything other than delivery.
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Livio F.
Rating: 1 out of 5
OUR ORDER COULD NOT BE DELIVERED ON BARCELONNETTE ( FOR 1 DC ) , HOPING THAT OUR BANK CARD IS NOT DEBITED !!!!
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Response from Des Fleurs comme j’aime
I am very pleased with the service and the quality of the flowers. I have received the order and will be sending it to you as soon as possible. We apologize but due to the health problem the florist that served this town closed.
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Steve W.
Rating: 3 out of 5
following a purchase from 09/01/2021
I do not know whether the flowers were delivered on time. Therefore, I cannot rate the service.
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Sophie F.
Rating: 1 out of 5
I can't rate your service because I haven't had any feedback on the order placed (flowers for funeral to be delivered in Brest). I don't know if they were delivered on time and how the composition was. I'm very pleased with the service and the quality of the flowers, but I'm not sure if they were delivered on time or not.
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Response from Des Fleurs comme j’aime
Dear Madam, your payment has been debited because your order was delivered on time according to your instructions, you can check the status of your order on the site. If you had wished, we could have sent you a photo of the item on request. We are sorry for this note which does not correspond to our service and remain at your entire disposal
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nathalie S.
Rating: 4 out of 5
following a purchase from 22/12/2020
Too bad I didn't get a picture of the bouquet
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Sylvie D.
Rating: 4 out of 5
following a purchase from 20/12/2020
Delivery on time. Very large bouquet. The colour was not quite what I ordered. The person who received it was very pleased.
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muriel M.
Rating: 1 out of 5
I never found out if my package was delivered for this cremation. Which I don't find very serious.
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Response from Des Fleurs comme j’aime
Hello
Your order, as stated in its status on the site, has been delivered. You just have to connect to your account to check it.
We remain at your entire disposal, cordially
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Arlette S.
Rating: 4 out of 5
following a purchase from 08/12/2020
I would have liked a delivery notice. The recipient didn't thank me late enough.
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Laurence D.
Rating: 4 out of 5
following a purchase from 09/12/2020
The website is very easy to use and the telephone help service works very well.
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Sabine L.
Rating: 4 out of 5
following a purchase from 30/11/2020
Unless I'm mistaken, from the picture of the bouquet it looked small to me ...
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Catherine D.
Rating: 4 out of 5
following a purchase from 01/12/2020
Suggestion: A photo, sent by email or Mms, before delivery, would be welcome. It is always important to visualize what has really been done, especially in the case of a bereavement. Thank you.
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VIVIANE Z.
Rating: 4 out of 5
following a purchase from 29/11/2020
Very nice bouquet and ribbon I did not get my confirmation photo of the bouquet
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ANGELA B.
Rating: 3 out of 5
I gave 3 stars for the customer service which is top notch but disappointed with the florist. Delivery in the afternoon instead of the morning and fir branches replaced by ferns. Surprised to not have a fir tree in this season!
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Response from Des Fleurs comme j’aime
Hello, sorry for this problem, you should have contacted our service department so that we can intervene with our florist. Sincerely
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PETR S.
Rating: 3 out of 5
following a purchase from 20/11/2020
"Matin" was done at 2pm, after dinner. Contrary to expectations. Flowers were fine
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Rodney E.
Rating: 1 out of 5
following a purchase from 09/11/2020
The flowers were not well presented and it lack some colors. It was not worth the price paid for.
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jean N.
Rating: 4 out of 5
following a purchase from 04/11/2020
I would like to thank you for the excellent service and the excellent quality of your products. It would be nice to receive a photo.
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liliane C.
Rating: 3 out of 5
I would have liked to have received the photo of the flowered grave as proposed I did not get anything. I hope that everything went well.
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Response from Des Fleurs comme j’aime
Hello, your delivery has been made. We are sorry if our florist did not send you the photo we asked for, as confirmed. We will check with him to see if he has taken it and send it to you. If not, please accept our apologies.
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Marie Reine P.
Rating: 4 out of 5
following a purchase from 23/10/2020
Delivery arrived just in time for the funeral and beautiful composition
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Catherine P.
Rating: 4 out of 5
following a purchase from 22/09/2020
Lack of clarity in relation to the recipient. For 1 funeral the route should be reviewed and clarified
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Molly Y.
Rating: 2 out of 5
The order was not delivered on time. Two days after the deadline
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Response from Des Fleurs comme j’aime
Hello, your order was presented the same day, if it could not be delivered it is because the recipient was absent.
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Elisabeth D.
Rating: 1 out of 5
total disappointment i was not notified of the delivery and i have a big doubt about the delivery to the church in ramatuelle
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Response from Des Fleurs comme j’aime
Dear customer, your flowers have been delivered on time, your order has been validated and delivered on the site. We only contact you in case of delivery problems. It is a pity to make these statements while we have a confirmation email and sent you the day after the delivery, certainly, the photo of your order. Sincerely
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laurence C.
Rating: 4 out of 5
following a purchase from 31/08/2020
perfectly
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Jacqueline Nadia E.
Rating: 2 out of 5
following a purchase from 19/08/2020
Hello, I had wished for a photo of the bouquet sent but I did not receive it. I received it from the recipient, and I must admit that I was disappointed because it did not correspond to the photo on the site and was not very generous for a so-called "generous" bouquet.
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Response from Des Fleurs comme j’aime
Hello
We are sorry if our florist forgot to send you the photo and that the delivery disappointed you, nevertheless you have the possibility of sending us the complaint by e-mail so that we can give a continuation there. cordially the customer service
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Murielle L.
Rating: 4 out of 5
following a purchase from 16/08/2020
My order was delivered on the day I placed it. It was a very good and professional bouquet and my friend was happy with the gift.
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Alice C.
Rating: 4 out of 5
following a purchase from 27/07/2020
Well
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Catherine D.
Rating: 4 out of 5
following a purchase from 21/07/2020
Very good
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Colette S.
Rating: 2 out of 5
following a purchase from 09/07/2020
Very disappointing.Lots of fanėes in the spray.
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Response from Des Fleurs comme j’aime
Hello, We are very surprised, our florists do not deliver wilted flowers, why didn't you inform us of this problem with a photo so that our complaints department could deal with your request? We remain at your disposal.
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FRANCOISE T.
Rating: 4 out of 5
following a purchase from 07/07/2020
Everything was perfect, the only downside was that I found the delivery charges a little expensive; apart from that, there is nothing to complain about.
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Bernard P.
Rating: 3 out of 5
following a purchase from 04/07/2020
Delivery requested in the morning but made at 1:30 pm. The recipient was going to be away. The bouquet delivered did not correspond to the one shown on the photo. I had to wait for the delivery to arrive, but it did not. It's a shame for the recipient. The bouquet ordered for the morning arrived at 1:30 pm. The person could have been absent.
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Response from Des Fleurs comme j’aime
Dear Customer, we are sorry but the bouquet was delivered in compliance with the general conditions of sale of our site, indeed it is specified that the morning deliveries are made from 9:00 to 13:00, and that of the afternoon from 13:00 to 19:00, except for ceremonies at specific times. As for the lilies and their perfume, they are present in the proposed bouquet, sorry if the lily does not suit the recipient.
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Gilbert S.
Rating: 1 out of 5
following a purchase from 01/07/2020
Very disappointed with this delivery. The bouquet does not match the image of the order at all. It looks like a cheap gift that we wanted to give.
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Response from Des Fleurs comme j’aime
Dear customer, you ordered a composition in a basket, indeed our florist did not respect the colors of the flowers of the composition presented, we treated immediately your complaint and we refunded you 50% of your order.
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Penny M.
Rating: 4 out of 5
following a purchase from 25/06/2020
Slight confusion over the delivery date but it all worked out in the end and the recipient was happy. Thank you.
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marie pascale C.
Rating: 4 out of 5
following a purchase from 18/06/2020
As requested and delivered on time
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HUMBERDOT F.
Rating: 1 out of 5
following a purchase from 06/06/2020
Hi, we wanted to make a delivery but the person was not on site, we warned a little late because we did not know .... so impossible to cancel. We would have thought of a notice of passage anyway or the flowers at the door a neighbor could have taken them .... but nothing at all really pity .... so disappointed 41e lost
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Response from Des Fleurs comme j’aime
Dear Customer, our terms of sale state that you must ensure that the recipient is present, which was not the case. Nevertheless, our florist had the son of the family on the day of delivery and agreed with him to make a new bouquet and deliver it on 24/06, when his parents returned. You cannot therefore say that you have lost 41.00€, our florist having done the work twice to satisfy you, although he was not obliged to do so. We therefore regret your note. Sincerely, the customer service.
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Christiane D.
Rating: 4 out of 5
following a purchase from 05/06/2020
The bouquet ordered was very much appreciated by the recipient. So I am satisfied
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