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A
Rating: 2 out of 5
I ordered a medium bouquet, the recipient sent a photo of the flowers to me and it appeared to be a small bouquet.
Customer reviews of Des Fleurs comme j’aime
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 939 published reviews
Summary of reviews
The online store excels in delivering beautiful bouquets that closely match the images presented on their website, ensuring customers receive exactly what they expect. Many recipients express their delight with the arrangements, noting that the flowers remain fresh and vibrant for several days post-delivery. The store is praised for its punctual and reliable delivery service, consistently meeting time requests and ensuring that flowers arrive safely at their destinations, even in challenging locations.
Reviews 1, 2 and 3 stars
Reset filtersV
Rating: 2 out of 5
I had specifically requested a photo that was not taken, and after I reported it to you by phone, I received no response.
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C
Rating: 3 out of 5
The flowers were not delivered on Sunday morning as planned but still satisfied.
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G
Rating: 1 out of 5
Extremely disappointed and do not recommend at all! I paid for a large bouquet to be delivered to my mother on Mother’s Day and that is not what arrived, In addition to the size half the roses were old and dying. I sent an email to the florist to express my disappointment at what arrived in comparison to the price, but I did not receive an email back. I do not recommend anyone buys from this place, not a good value for money and extremely poor service. If I could put 0 stars I would.
Response from Des Fleurs comme j’aime
We are sorry for your dissatisfaction, but our florist found himself out of some of the flowers in the chosen bouquet at the last minute. He made a bouquet of fresh flowers from his Saturday morning arrival (the day before), which were certainly different in color but of quality. We have proceeded to a partial refund of your order to please you. Best regards.
C
Rating: 3 out of 5
As I was unable to attend the funeral, I would have appreciated receiving a photo of my purchase. So I can't comment on this experience.
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L
Rating: 1 out of 5
The flowers were not delivered at the right time of day and the requested inscription was not on the ribbon.
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Response from Des Fleurs comme j’aime
Hello, you asked for an afternoon delivery, the flowers were delivered around 3:00 pm. As far as the ribbon is concerned, if our florist forgot it by chance, please contact us so that we can open a complaint.
D
Rating: 2 out of 5
The other years I received the photo showing the plant on the grave without any specific request and there was more choice of Toussaint plants. I'm sorry, but I don't think I'll be using your services again. Sincerely
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Response from Des Fleurs comme j’aime
Hello, we're sorry but you didn't request the photo when you ordered, with our regrets.
F
Rating: 1 out of 5
No news about the order. At the moment I can't confirm whether delivery has taken place.
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Response from Des Fleurs comme j’aime
Hello, An email was sent to you on 01/11/2024 at 18:05:16 to confirm the delivery, please check your spam or it is possible that your mailbox has filed this confirmation, kind regards customer service
V
Rating: 1 out of 5
I don't know if the bride and groom received the bouquet.
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Response from Des Fleurs comme j’aime
Hello, as confirmed by email (check your spam) your order has been delivered, Sincerely
D
Rating: 1 out of 5
I was waiting for notification that the bouquet had been delivered, with a photo of the bouquet. I received nothing...
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Response from Des Fleurs comme j’aime
Hello, you just asked for the confirmation of the delivery (which was done by email), but not the photo of the bouquet. For your next orders, if you wish to receive a photo, please let us know.
M
Rating: 3 out of 5
Top serious super fast
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P
Rating: 2 out of 5
The rather plain bouquet, composed mainly of carnations, was very different from the composition proposed on the site.
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I
Rating: 3 out of 5
The bouquet received was not the one ordered. Beautiful bouquet that said but I really wanted to offer the one paid for because of its colors and floral harmony.
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Response from Des Fleurs comme j’aime
Hello, We are sorry if our florist did not respect the request, would you have a photo of the bouquet to send us, thank you for your feedback.
K
Rating: 1 out of 5
Looked nothing like the photo and very few flowers despite ordering large
Response from Des Fleurs comme j’aime
Hello, we are sorry if there was a problem, please send us the photo so that we can open a complaint file, while waiting for. Customer service
S
Rating: 1 out of 5
I ordered flowers for a very dear friend going through an upsetting time. The flowers were not delivered to her house as the driver could not find it, and instead taken to a florist in a town 20 minutes away. My friend was unable to collect them as she is spending all day every day in hospital with her husband and the florist refused to re-deliver. I therefore lost my money and my friend sadly did not revive my gift (which was intended to brighten up her day at a very difficult time). Will not be using this site again.
Response from Des Fleurs comme j’aime
Good morning
Our florist presented the flowers to the address, there was no one there, he tried to make contact by telephone, no return. In order to avoid the recipient having to travel many kilometers to collect the bouquet after this notice (the shop being quite far away), he left it in a shop in the next village, for service reasons. The recipient contacted us explaining that she was leaving early in the morning and returning late in the evening because her husband was hospitalized and she could neither receive nor pick up the flowers. We are sorry but are not responsible for this situation, you should have inquired beforehand to find out if the recipient was present or could receive the flowers as provided for in the general conditions of the profession. With our regrets but our florist did his job.
Our florist presented the flowers to the address, there was no one there, he tried to make contact by telephone, no return. In order to avoid the recipient having to travel many kilometers to collect the bouquet after this notice (the shop being quite far away), he left it in a shop in the next village, for service reasons. The recipient contacted us explaining that she was leaving early in the morning and returning late in the evening because her husband was hospitalized and she could neither receive nor pick up the flowers. We are sorry but are not responsible for this situation, you should have inquired beforehand to find out if the recipient was present or could receive the flowers as provided for in the general conditions of the profession. With our regrets but our florist did his job.
T
Rating: 3 out of 5
I ordered a bouquet of Tutti Fruitti flowers but what was delivered was different. The booking and delivery were correct but the product delivered did not match the description.
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M
Rating: 2 out of 5
I did not receive a photo of my bouquet nor the time of delivery, knowing that it was for a funeral, too bad.
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Response from Des Fleurs comme j’aime
Hello
we are sorry that our florist did not have the time to send you the photo, however please note that your order was delivered on time according to the email confirmation that was sent to you, cordially
we are sorry that our florist did not have the time to send you the photo, however please note that your order was delivered on time according to the email confirmation that was sent to you, cordially
C
Rating: 2 out of 5
From an ordering point of view, I think it went well. On the other hand, from a delivery follow-up point of view, I had no information. I had a bouquet delivered for a funeral ceremony. I don't know if the bouquet was delivered on time. Neither sms nor e-mail nor photo. Yours faithfully
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Response from Des Fleurs comme j’aime
Hello, we are sorry that our florist in Gosier did not send you the photo. We confirm that your order was delivered as requested. Customer service
N
Rating: 3 out of 5
very pretty bouquet, but a little disappointed with the way my order was handled
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M
Rating: 3 out of 5
I didn't see the message I made....I should have asked for a ribbon.
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Response from Des Fleurs comme j’aime
Message cards do not necessarily remain on the bouquets. Funeral directors usually number the messages and flowers and hand them over to the family at the end of the ceremony.
H
Rating: 2 out of 5
They confirmed via email the date and time for delivery for a Birthday gift, but failed to deliver. We needed to follow-up from both Australia and France. Disappointing.
Response from Des Fleurs comme j’aime
We are indeed sorry our florist forgot the delivery, we are sorry, we have had it redelivered with a commercial gesture according to your request, with again all our apologies for this dispute.
C
Rating: 3 out of 5
I asked for a small photo of the bouquet to be sent to my cell phone and, unlike my other orders, I didn't receive anything. How disappointing!
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Response from Des Fleurs comme j’aime
Hello, sorry that our florist forgot to send you the photo, with our apologies, customer service
L
Rating: 3 out of 5
Simple ordering process. High cost though. No certainty that my order had arrived. Didn't see it at the funeral. No information on delivery.
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Response from Des Fleurs comme j’aime
We confirm that your order has been delivered.
C
Rating: 1 out of 5
the flowers were not as shown in the photos for 2 bouquets and the spray arrived with the moss breaking off! Very disappointing value for money
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Response from Des Fleurs comme j’aime
Hello, we're sorry if our florist didn't do the job properly, we'd like to inform you that we've opened a complaint file. You should have contacted us with photos so that we can deal with the problem quickly. We will keep you informed. With our apologies once again. customer service
A
Rating: 2 out of 5
As much as I appreciated the after-sales service and the friendliness of the telephone helpline, on the other hand I never received confirmation of my delivery (photo of the delivery), which is regrettable.
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Response from Des Fleurs comme j’aime
Hello, we are sorry that our florist's deliveryman forgot to send you the photo, your order was delivered before the ceremony as requested, with our apologies customer service.
E
Rating: 2 out of 5
The website is good, the bouquet delivered does not look at all like the one chosen (chosen in white tones Poems / received pink flashy red) Not great
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E
Rating: 1 out of 5
Next day delivery for birthday
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Response from Des Fleurs comme j’aime
We are sorry for this incident, our florist having encountered the problem mentioned
with our apologies again
with our apologies again
A
Rating: 1 out of 5
Very very disappointed with the bouquet I ordered for the price I paid it was very small and very sparse. I would not recommend.
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Response from Des Fleurs comme j’aime
We are sorry for your dissatisfaction concerning the bouquet at 480€ that our florist delivered for your care. Please send us a photo of the bouquet so that our services can check that the budget has been respected.
B
Rating: 3 out of 5
Everything has been well done, but for the moment I have not yet heard from Pierre LABRUNIE's family. His children will send us a message. Thanks to you.
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S
Rating: 3 out of 5
unfortunately the wreath arrived late, and the deceased had already left... so I was very very disappointed, it was a wreath that I ordered from Belgium to be delivered in Brittany
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Response from Des Fleurs comme j’aime
We are very surprised by your "Notice" in fact you had asked for a delivery in the morning without indicating the time of the ceremony (in reality at 10:00 am), we cannot be held responsible for your omission. Moreover we have done the necessary with our florist to contact the family so that they can pick up the flowers left at the funeral home according to your instructions in the morning, that is to say around 11:30 am
S
Rating: 3 out of 5
The order in general is satisfactory..but the tracking systrm is lousy..i know 4.hrs hrs after the Order were delivered
N
Rating: 2 out of 5
The choice of colors for a wreath not respected as well as the day of delivery. Why ask the customer since the florist does not respect anything. Too bad
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Response from Des Fleurs comme j’aime
hello, we are sorry for your dissatisfaction but we are surprised because you did not complain to our services about the colors of the flowers, for what concenre the date of delivery your order was delivered on Monday evening at the request of the PF instead of Tuesday morning that you had asked. We remain at your disposal
P
Rating: 1 out of 5
Hello I didn't get any pictures of the presentation so I can't give my opinion
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Response from Des Fleurs comme j’aime
Hello, We are sorry that our florist did not send you the picture
with our apologies
the customer service
with our apologies
the customer service
P
Rating: 2 out of 5
I was disappointed because I ordered a large bouquet, but the one that was delivered by the florist was much smaller. It did not correspond to what is advertised on your website.
Response from Des Fleurs comme j’aime
We are sorry for your dissatisfaction, send us a complaint by email with the photo of the bouquet delivered, we will open a complaint file and get back to you quickly, cordially
R
Rating: 3 out of 5
Disappointed a little by this experience. Ordered the day before for a delivery before noon, but delivered after, and especially the fact of not having the possibility to reach the florist, because it is necessary to call the central on Grasse......... closed on Sunday. Unacceptable.
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Response from Des Fleurs comme j’aime
We are sorry, but our conditions provide for morning delivery between 9:00 am and 1:00 pm. With our apologies for your dissatisfaction
A
Rating: 3 out of 5
No option to choose the type of flower. The person we spoke to on the phone was just friendly
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Response from Des Fleurs comme j’aime
hello, we are very surprised by your opinion concerning the friendliness of our staff, however you will not find any site that offers you to choose the flowers, sorry.
H
Rating: 1 out of 5
Very bad experience
Response from Des Fleurs comme j’aime
hello we are sorry but no florist could deliver the requested commnune, the impossible no one is held, we regret that. Your order has been refunded.
A
Rating: 2 out of 5
The flowers ordered were a bouquet of red flowers. The bouquet delivered did not match the presentation photo. I will not order again
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Response from Des Fleurs comme j’aime
Hello, thank you for sending us your complaint with the photo of the bouquet so that we can open a complaint file. However, the bouquet cannot resemble the photo because you have chosen the "florist's bouquet" as indicated, you trust the florist to make a bouquet in shades of red.
K
Rating: 3 out of 5
A nice bouquet but it did not arrive as requested in the morning.
I
Rating: 3 out of 5
Too bad I didn't receive a picture of the composition as I had requested when I ordered
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Response from Des Fleurs comme j’aime
We are sorry that our florist forgot to send it to you with our apologies