The online store excels in delivering beautiful bouquets that closely match the images presented on their website, ensuring customers receive exactly what they expect. Many recipients express their delight with the arrangements, noting that the flowers remain fresh and vibrant for several days post-delivery. The store is praised for its punctual and reliable delivery service, consistently meeting time requests and ensuring that flowers arrive safely at their destinations, even in challenging locations.
Unfortunately, the bouquet does not match the photo.
Translated reviews
Response from Des Fleurs comme j’aime
Hello, We are sorry if our florist made a mistake, please send us the photo to open a complaint file, with our apologies, the customer service
G
Guy D.
Rating: 1 out of 5
following a purchase from 22/12/2021
Very disappointed, I had a Christmas star plant delivered, this plant was small and after 2 days the leaves started to fall off, whereas this plant usually lasts a long time, I am really disgusted because it was for my mother as a gift.
Translated reviews
Response from Des Fleurs comme j’aime
Hello, we are surprised by your message because you did not send us a complaint, we are nevertheless opening a file and will contact you to settle this dispute, cordially
M
Monique T.
Rating: 1 out of 5
following a purchase from 23/11/2021
The first cushion ordered "for our mother" was not up to the price paid. The florist seems to have had a problem with the stock of flowers. Are very disappointed. Will not use you again
Translated reviews
Response from Des Fleurs comme j’aime
we are sorry if you were disappointed by the 2nd part, you should have sent us a claim with photo so that we can open a claim file, We remain at your entire disposal
H
Hélène R.
Rating: 1 out of 5
following a purchase from 22/11/2021
Regret to have no confirmation of delivery, no photo or return.
Translated reviews
Response from Des Fleurs comme j’aime
We are sorry that our florist forgot to send you the delivery confirmation and the photo that was requested, with our apologies
P
Pascale L.
Rating: 3 out of 5
following a purchase from 21/11/2021
Bouquet white pink ordered....finally white pink but bcp of nuance of pink thus bouquet not bicolore what was the effect sought Announced 7d/7 but finally not possible Monday because no florist available in the corner of delivery ... I put 3/5 because good service of wine which refunded me the expenses of delivery in compensation
Translated reviews
Response from Des Fleurs comme j’aime
We are sorry but indeed no florist could ensure the delivery on this sector on Monday
with all our apologies
M
Michel C.
Rating: 3 out of 5
following a purchase from 17/11/2021
Little info on delivery
Translated reviews
J
JOSETTE D.
Rating: 3 out of 5
following a purchase from 04/11/2021
Disappointed not to have had photos of the flowers delivered as announced
Translated reviews
Response from Des Fleurs comme j’aime
Hello, we had asked our florist to send you the photo, we are sorry he did not.
J
Jonathan C.
Rating: 3 out of 5
following a purchase from 05/11/2021
The package was received in time but unfortunately it was not the one I ordered
Translated reviews
B
Brigitte B.
Rating: 3 out of 5
following a purchase from 03/11/2021
Mourning cushion delivered differs a little from the one ordered, bcp less colorful (green flowers instead of orange carnations)
Translated reviews
L
Laure L.
Rating: 1 out of 5
following a purchase from 19/10/2021
Very disappointed, the florist made a mistake in the delivery date, so the surprise was missed Bravo I do not recommend this site
Translated reviews
Response from Des Fleurs comme j’aime
Hello, our florist did indeed deliver on the Sunday before the requested date, we are sorry, but we have re-delivered the bouquet on the correct date, with apologies again.
H
Huguette C.
Rating: 3 out of 5
following a purchase from 28/10/2021
It is difficult to know if the plant deposited corresponds to the one on the site. In return, a photo on the grave would be welcome. Sincerely.
Translated reviews
Response from Des Fleurs comme j’aime
Hello, your order has been delivered, you could ask for a photo of the delivery, our florist would have sent it to you.
R
raymonde C.
Rating: 3 out of 5
I sent this bouquet to my mom but I didn't see it. A picture with the invoice would be nice because we usually send flowers to others.
Translated reviews
Response from Des Fleurs comme j’aime
Hello, sorry, next time make the request with your order, we will be happy to send it to you cordially
C
Clotilde F.
Rating: 3 out of 5
following a purchase from 31/08/2021
The bouquet was what I expected but it was delivered in the afternoon and not in the morning as promised.
Translated reviews
V
Véronique G.
Rating: 1 out of 5
Bouquet not in accordance with the photos
Translated reviews
Response from Des Fleurs comme j’aime
Hello, we are sorry if you have encountered a problem with the delivery of our florist, thank you to send us the photo of the bouquet to open a complaint, very cordially the customer service
L
Louise M.
Rating: 1 out of 5
Flowers were never delivered. I had to ask the person who was suppose to receive them, if they had arrived and was disappointed to find that they hadn't been delivered. I contacted Des Fleurs who said that they florist had "forgotten" to deliver them as they had been so busy with mothers' day orders! Very disappointing but they arranged for them to be delivered the following day. However, this was not my mother in laws birthday and were a day late. Not sure if I'll use this service again...
Response from Des Fleurs comme j’aime
we are sorry, but indeed whatever the place, there are unfortunately little hiccups during flower festivals. We try to do our best to satisfy you. Best regards
S
Sylvie D.
Rating: 1 out of 5
The flower cushion I ordered for a funeral was not delivered by the florist: I saw it because I was there, but the flowers were noted as delivered on the site... I therefore made a claim and was reimbursed. But if I had not been presented, I would have believed that the flowers had been delivered and would not have made a claim or been reimbursed!
Translated reviews
Response from Des Fleurs comme j’aime
Hello, we are sorry for the error of our florist (he omitted the delivery and validated the delivery by inattention). We would have had the verification at the time of the invoicing this one would have seen well that it had not treated the order by error, and if you had not been on the spot you would not have received the thanks of the Family what would have also allowed us to detect this problem. Sorry again about this dispute. The Customer Service
J
Jane M.
Rating: 1 out of 5
I ordered in the ring for an afternoon delivery. Did not happen. Was delivered the next morning. That aside, the bouquet delivered was not the bouquet I ordered. Not the same flowers, not the same colors. I ordered the Mother’s Day bouquet—received a bouquet with a mix of flowers I would never ever send.
Response from Des Fleurs comme j’aime
You ordered on 5/7 at 9:33 am by validating the choice of delivery on Tuesday 6/07 morning, the delivery date which has been respected. This bouquet is composed of lysianthus and roses, please send us the photo of the bouquet so that our services can check its conformity, we have not received any complaint from you and remain at your entire disposal. Best regards
C
Claudine V.
Rating: 3 out of 5
following a purchase from 21/06/2021
flowers delivered well. I had a little trouble placing the order on the site and I find the delivery charges too high.
Translated reviews
K
Karine L.
Rating: 2 out of 5
The flowers were delivered half a day late but above all did not correspond at all to the bouquet chosen on the internet and the family of the deceased saw a bouquet arrive with red roses while the initial one was in pastel pinks and whites. First and last time I will order on this site, the only positive point is that they respond to emails, it is not a ghost company.
Translated reviews
Response from Des Fleurs comme j’aime
We are sorry, but as we confirmed to you, your composition was delivered on the requested date, albeit 35 minutes late because it was delivered at 1:35 pm (instead of before 1:00 pm, as requested in the morning) and given to the person in charge of the funeral home. As for the roses you mentioned, you made the claim after several days without being able to provide a photo that would have allowed us to process your claim. However, we have made a friendly gesture in your favour by reimbursing you the delivery costs.
M
Muriel M.
Rating: 3 out of 5
following a purchase from 27/05/2021
I'm very pleased with the quality of the product and the quality of the service. I'm very pleased with the quality of the service and the quality of the service. Perfect for delivery
Translated reviews
S
Séverine B.
Rating: 3 out of 5
following a purchase from 21/05/2021
Beautiful plants as ordered, very fresh....just: deliveries, one of which was on time, another delivery arrived a day early...
Translated reviews
A
André Bernard C.
Rating: 2 out of 5
following a purchase from 25/05/2021
We were satisfied. Greetings Chesnoy
Translated reviews
M
Maman A.
Rating: 3 out of 5
Not delivered to the right address
Translated reviews
Response from Des Fleurs comme j’aime
Hello, we are surprised because we have not had any complaint from you, is it a deposit at a neighbor's which is possible in case of absence of the recipient, we remain at your disposal
R
ROBERT A.
Rating: 1 out of 5
It was flowers for a funeral, the flowers were not delivered to the right address. I don't recommend this site. I can't validate my review without a star, I put one that is not even deserved
Translated reviews
Response from Des Fleurs comme j’aime
Hello, We are very surprised by your note, indeed our florist has indeed made a reversal of delivery of your cushion and a cut of plants between two funeral homes on the town, when you called us before the ceremony the florist immediately went on site to rectify the error and he offered you the cut of plants in addition to your cushion ordered ... there was therefore no damage to the ceremony. But perhaps you do not accept that the error is human, but from the moment there is no damage and the error is immediately repaired, we can be a little indulgent. Customer service
V
VERONIQUE D.
Rating: 1 out of 5
Very disappointed with the bouquet I ordered. The site "Des fleurs comme j'aime" gives the impression of doing everything possible to respond to a problem with the supply of flowers at a florist, however you did not bother to contact another florist even if it is located 8 km from the delivery location. The result was a bouquet that was not at all what I asked for on the website and very expensive for what it was. Only one choice of flower colours, it's very limited, no! You offered to refund me but if I go through a site it's TO HAVE A QUALITY SERVICE AND THAT MAKES IT EASIER FOR ME. Which I didn't get. Mrs Dudon
Translated reviews
Response from Des Fleurs comme j’aime
Dear Customer, we are sorry that you are not satisfied but very surprised that you did not complain about your delivery. It is not because there is a florist 8 kms away that he works with our network. The florist did not have the flowers to carry out your order and we offered you either a replacement with pastel orange flowers or a refund of your order. We do our utmost to provide a quality service to our customers but when the flowers are not available from our member, we have no other choice than to offer you a replacement or a refund of your order, we remain at your entire disposal if you wish to make a complaint.
A
ARMELLE PASCAL L.
Rating: 3 out of 5
Received mail for an order received on May 1st, received on 2/05!!!
Translated reviews
Response from Des Fleurs comme j’aime
Hello, it is not normal that our florist is not delivered on May 1st unless the recipient is absent at the time of presentation. If this is not the case, please send us a complaint by e-mail, we will see with our florist why the delivery was not made as planned and will process your request quickly.
S
SOUBIRON J.
Rating: 3 out of 5
is far from matching the catalogue picture !!!
Translated reviews
Response from Des Fleurs comme j’aime
Hello, we are sorry, if you are not satisfied with the bouquet delivered thank you to send us the photo, our complaint service remains at your disposal, cordially
D
Delacre S.
Rating: 1 out of 5
I am more than dissatisfied. I think it's a steal. 160 € for the bouquet it is not worth it. In the future I will never go through your site. I dare not even imagine your standard bouquets. Your prestige bouquet is a scam
Translated reviews
Response from Des Fleurs comme j’aime
Hello
a priori the service of our florist was not up to your expectations, why didn't you contact us?
I would like to know if you have a photo of the wreath so that we can open a complaint file,
In the meantime
We remain at your entire disposal,
the quality department.
Following our contact, we have received the elements and have given you an answer: We have just processed your complaint,
Indeed the florist did not respect the budget allocated and delivered a wreath closer to the visual,
We are proceeding with the refund of a value of 60.00€, corresponding to this difference.
Thank you for accepting our apologies for this dispute
Sincerely
the customer service
C
Clarisse S.
Rating: 3 out of 5
I was very disappointed with the quality of the flowers in the arrangement that was sent. for 90 euro i expected something more like the picture that was posted on the web site.
Response from Des Fleurs comme j’aime
Dear Client
We noted that you were disappointed with the service of our florist who is nevertheless an excellent florist.
We have just contacted her manager who begs you to accept her apologies, she was absent for family reasons on the day of delivery and the bouquet was made by her employee.
In order to be nice to you, she will contact your brother and deliver him a compensation bouquet.
Hoping to have met your expectations
Best regards
customer service
M
Marie-Luce J.
Rating: 3 out of 5
The flowers were beautiful and as I expected but I took the "grave delivery" option for a fee for nothing as the flowers were delivered under a shed at the entrance to the cemetery. And I didn't get any message. I had to call you.
Translated reviews
Response from Des Fleurs comme j’aime
The option "delivery on grave" with a supplement of 5.00€ is obligatory for all the deliveries in the cemeteries (Without what the florists refuse these deliveries with which there are many litigations such as flights of the parts of flowers, times of research important etc...), if the flowers were given to the guard it is because you had not specified the place within the cemetery.
S
Sophie S.
Rating: 3 out of 5
following a purchase from 05/03/2021
Bouquet much less provided than on the photo, disappointing...
Translated reviews
D
Didier V.
Rating: 3 out of 5
following a purchase from 04/02/2021
Difficulties in following the instructions. Fortunately, the customer service helped to make up for the mistakes.
Translated reviews
J
Jean-Pierre D.
Rating: 3 out of 5
The recipient's telephone number is mandatory. You must first obtain their consent!
Translated reviews
Response from Des Fleurs comme j’aime
The recipient's telephone number is indeed mandatory to avoid any problem during the delivery or in case of absence of the recipient at the time of presentation, which avoids a notice of absence and the obligation for the recipient to come and pick up the flowers in the shop. The numbers are not used for anything other than delivery.
L
Livio F.
Rating: 1 out of 5
OUR ORDER COULD NOT BE DELIVERED ON BARCELONNETTE ( FOR 1 DC ) , HOPING THAT OUR BANK CARD IS NOT DEBITED !!!!
Translated reviews
Response from Des Fleurs comme j’aime
I am very pleased with the service and the quality of the flowers. I have received the order and will be sending it to you as soon as possible. We apologize but due to the health problem the florist that served this town closed.
S
Steve W.
Rating: 3 out of 5
following a purchase from 09/01/2021
I do not know whether the flowers were delivered on time. Therefore, I cannot rate the service.
Translated reviews
S
Sophie F.
Rating: 1 out of 5
I can't rate your service because I haven't had any feedback on the order placed (flowers for funeral to be delivered in Brest). I don't know if they were delivered on time and how the composition was. I'm very pleased with the service and the quality of the flowers, but I'm not sure if they were delivered on time or not.
Translated reviews
Response from Des Fleurs comme j’aime
Dear Madam, your payment has been debited because your order was delivered on time according to your instructions, you can check the status of your order on the site. If you had wished, we could have sent you a photo of the item on request. We are sorry for this note which does not correspond to our service and remain at your entire disposal
M
muriel M.
Rating: 1 out of 5
I never found out if my package was delivered for this cremation. Which I don't find very serious.
Translated reviews
Response from Des Fleurs comme j’aime
Hello
Your order, as stated in its status on the site, has been delivered. You just have to connect to your account to check it.
We remain at your entire disposal, cordially
A
ANGELA B.
Rating: 3 out of 5
I gave 3 stars for the customer service which is top notch but disappointed with the florist. Delivery in the afternoon instead of the morning and fir branches replaced by ferns. Surprised to not have a fir tree in this season!
Translated reviews
Response from Des Fleurs comme j’aime
Hello, sorry for this problem, you should have contacted our service department so that we can intervene with our florist. Sincerely
P
PETR S.
Rating: 3 out of 5
following a purchase from 20/11/2020
"Matin" was done at 2pm, after dinner. Contrary to expectations. Flowers were fine
Translated reviews
R
Rodney E.
Rating: 1 out of 5
following a purchase from 09/11/2020
The flowers were not well presented and it lack some colors. It was not worth the price paid for.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 