The online store excels in delivering beautiful bouquets that closely match the images presented on their website, ensuring customers receive exactly what they expect. Many recipients express their delight with the arrangements, noting that the flowers remain fresh and vibrant for several days post-delivery. The store is praised for its punctual and reliable delivery service, consistently meeting time requests and ensuring that flowers arrive safely at their destinations, even in challenging locations.
I would have liked to have received the photo of the flowered grave as proposed I did not get anything. I hope that everything went well.
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Response from Des Fleurs comme j’aime
Hello, your delivery has been made. We are sorry if our florist did not send you the photo we asked for, as confirmed. We will check with him to see if he has taken it and send it to you. If not, please accept our apologies.
M
Molly Y.
Rating: 2 out of 5
The order was not delivered on time. Two days after the deadline
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Response from Des Fleurs comme j’aime
Hello, your order was presented the same day, if it could not be delivered it is because the recipient was absent.
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Elisabeth D.
Rating: 1 out of 5
total disappointment i was not notified of the delivery and i have a big doubt about the delivery to the church in ramatuelle
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Response from Des Fleurs comme j’aime
Dear customer, your flowers have been delivered on time, your order has been validated and delivered on the site. We only contact you in case of delivery problems. It is a pity to make these statements while we have a confirmation email and sent you the day after the delivery, certainly, the photo of your order. Sincerely
J
Jacqueline Nadia E.
Rating: 2 out of 5
following a purchase from 19/08/2020
Hello, I had wished for a photo of the bouquet sent but I did not receive it. I received it from the recipient, and I must admit that I was disappointed because it did not correspond to the photo on the site and was not very generous for a so-called "generous" bouquet.
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Response from Des Fleurs comme j’aime
Hello
We are sorry if our florist forgot to send you the photo and that the delivery disappointed you, nevertheless you have the possibility of sending us the complaint by e-mail so that we can give a continuation there. cordially the customer service
C
Colette S.
Rating: 2 out of 5
following a purchase from 09/07/2020
Very disappointing.Lots of fanėes in the spray.
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Response from Des Fleurs comme j’aime
Hello, We are very surprised, our florists do not deliver wilted flowers, why didn't you inform us of this problem with a photo so that our complaints department could deal with your request? We remain at your disposal.
B
Bernard P.
Rating: 3 out of 5
following a purchase from 04/07/2020
Delivery requested in the morning but made at 1:30 pm. The recipient was going to be away. The bouquet delivered did not correspond to the one shown on the photo. I had to wait for the delivery to arrive, but it did not. It's a shame for the recipient. The bouquet ordered for the morning arrived at 1:30 pm. The person could have been absent.
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Response from Des Fleurs comme j’aime
Dear Customer, we are sorry but the bouquet was delivered in compliance with the general conditions of sale of our site, indeed it is specified that the morning deliveries are made from 9:00 to 13:00, and that of the afternoon from 13:00 to 19:00, except for ceremonies at specific times. As for the lilies and their perfume, they are present in the proposed bouquet, sorry if the lily does not suit the recipient.
G
Gilbert S.
Rating: 1 out of 5
following a purchase from 01/07/2020
Very disappointed with this delivery. The bouquet does not match the image of the order at all. It looks like a cheap gift that we wanted to give.
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Response from Des Fleurs comme j’aime
Dear customer, you ordered a composition in a basket, indeed our florist did not respect the colors of the flowers of the composition presented, we treated immediately your complaint and we refunded you 50% of your order.
H
HUMBERDOT F.
Rating: 1 out of 5
following a purchase from 06/06/2020
Hi, we wanted to make a delivery but the person was not on site, we warned a little late because we did not know .... so impossible to cancel. We would have thought of a notice of passage anyway or the flowers at the door a neighbor could have taken them .... but nothing at all really pity .... so disappointed 41e lost
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Response from Des Fleurs comme j’aime
Dear Customer, our terms of sale state that you must ensure that the recipient is present, which was not the case. Nevertheless, our florist had the son of the family on the day of delivery and agreed with him to make a new bouquet and deliver it on 24/06, when his parents returned. You cannot therefore say that you have lost 41.00€, our florist having done the work twice to satisfy you, although he was not obliged to do so. We therefore regret your note. Sincerely, the customer service.
F
Florence K.
Rating: 2 out of 5
following a purchase from 25/05/2020
Hello, Order received as expected. But disappointed because the peonies were red while my order "peony dreams" was: "A delicate and refined composition in a mixture of pink and white which marries peonies and roses". Photo to support if you want the bouquet sent. It's a shame.
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Response from Des Fleurs comme j’aime
We are sorry that our florist did not respect the colours, you should have sent us a complaint with a photo of the bouquet delivered so that we could have intervened with our florist.
G
Gérard et Anne L.
Rating: 2 out of 5
following a purchase from 21/04/2020
No information on whether the bouquet was delivered. I had to call myself.
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Chrystelle L.
Rating: 2 out of 5
following a purchase from 28/04/2020
None of the flowers matched the bouquet I had ordered. Not even the color or the spirit of the bouquet! The only thing that was respected was the delivery date.
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Response from Des Fleurs comme j’aime
Dear Customer, if the delivery made by our florist is not in conformity, please send us a photo so that we can process your complaint. We look forward to hearing from you.
C
Charlotte S.
Rating: 3 out of 5
following a purchase from 02/03/2020
I had no confirmation of delivery ... difficult to question the family of the deceased ... too bad...
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Response from Des Fleurs comme j’aime
Hello, as you can check on the site your order has been delivered. If you wished, you could always ask for a picture of the delivery when ordering, Sincerely, the customer service
L
Lilian Y.
Rating: 2 out of 5
following a purchase from 15/02/2020
I was disappointed by the difference of the actual product and the picture - I can understand it could be due supply of seasonal flowers, however, almost every single choice of flower is different. And most importantly, the final combination looks much worse than the photo. The two stars is for the prompt confirmation and calling receive before delivery.
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Response from Des Fleurs comme j’aime
Hello, you had ordered the miracle bouquet of flowers, we are sorry if it did not meet your expectations. Please do not hesitate to send us a complaint with a photo of the bouquet delivered so that we can see what happened with our florist.
326/5000
Hello, you ordered the miracle flower bouquet, we are sorry if it did not meet your expectations. Do not hesitate if there is an important difference to send us a complaint with a photo of the bouquet delivered so that we can see what happened with our florist. Best regards
T
Thierry D.
Rating: 2 out of 5
following a purchase from 20/02/2020
The BOUQUET ORDERED WAS MUCH MORE HARMONIOUS THAN WHAT WAS DELIVERED AND THAT IS VERY REGRETTABLE. I DID NOT APPRECIATE THE BAD TASTE OF THE PERSON WHO COMPOSED IT
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Sylvie H.
Rating: 3 out of 5
following a purchase from 15/01/2020
Didn't get delivered at the requested time...well worth the choice...instead of 8-9am.we got delivered around 2:45pm!!!
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Response from Des Fleurs comme j’aime
Hello, you had asked for a delivery schedule, we are sorry but apart from weddings and mourning ceremonies, we do not guarantee, as specified on our site, (as all our colleagues also do) delivery schedules. With all our excuses that you did not take note of this element at the time of your order. Sincerely, the customer service
C
Christiane L.
Rating: 2 out of 5
following a purchase from 29/10/2019
I was not informed of the delivery. Too bad, I have to assume that the flowers were left at the cemetery. A text message to tell me that the delivery had been made would have reassured me. That's why I only gave it 2 stars
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Response from Des Fleurs comme j’aime
Hello,
A visit to your account would have allowed you to check the "delivered" status of your order. See you soon on our site.
L
Lisette G.
Rating: 3 out of 5
following a purchase from 28/09/2019
Flowers a little too open
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bertrand P.
Rating: 3 out of 5
following a purchase from 19/09/2019
I would have appreciated receiving a photograph of the flowers that were delivered (I indicated that I would not be present at this funeral).
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Response from Des Fleurs comme j’aime
Dear Customer, you should not have hesitated to ask for one, our florist would have been happy to send it to you
E
emília F.
Rating: 1 out of 5
following a purchase from 23/08/2019
I was not satisfied with the service
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Response from Des Fleurs comme j’aime
Dear Customer, your disappointment comes from the fact that you wanted a delivery in the morning, but you have selected delivery on Saturday afternoon on your order, and then Saturday afternoon you announce in complaint that you wanted a delivery in the morning for 8:00 am, for an order placed the day before at 19h15 ....
Our florist made the delivery according to your order, and moreover we credited you with 12.50€ of delivery fees as a commercial title, our florist having delivered at the end of the afternoon.
We don't think we deserve this note.... hoping to see you soon on our site, sincerely
B
Barbara J.
Rating: 3 out of 5
following a purchase from 28/06/2019
The website should make it clearer for your staff and florists to understand the difference between the senders / billing details and the details of the recipient of the flowers. I got multiple emails sent to me in Australia then my relative who owns the house had to be contacted and do a followup to check on the progress of the flowers. However, the flowers that eventually got to my sister were beautiful and as pictured on the website so thank you for that.
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Response from Des Fleurs comme j’aime
We are sorry, but you have sent your order to yourself as a recipient (your name and phone number as sender and recipient), our services and our employees who know the difference between sender and recipient, have sent you several emails that remained unanswered for a day and a half .... We were able to complete your order as soon as you replied. Thank you for your compliments on the bouquet.
We are sorry, but you have sent yourself as the recipient your order (your name and phone as sender and recipient), our services and our employees who make the difference between the sender and the recipient, have sent you several mail that remained unanswered for a day and a half .... We were able to fulfill your order as soon as you answered. Thank you for your compliments on the bouquet.
M
Maria C.
Rating: 3 out of 5
following a purchase from 23/05/2019
A mistake was made about the delivery date, and the surprise was destroyed for the recipients. Also, I paid for a "large" bouquet, which in my mind would include at least two dozen roses, and from the photo I saw, it looked smaller than I would have imagined a "small" bouquet to be. Perhaps in the description of the different sizes of bouquets, reference should be made to the number of roses, so as to avoid disappointments like mine.
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Response from Des Fleurs comme j’aime
Hello,
We are sorry that you were not entirely satisfied, but there was no error in the date, in fact you initially asked for delivery on Friday 31/05 after midday, indicating that you should contact the recipient to find out if he or she wished to receive the flowers on Saturday morning, which is what our florist did by arranging with the recipient.
As far as the number of flowers in a bouquet is concerned, as all the online flower sales sites state, it is impossible to give a number of flowers in relation to the size of the bouquet, firstly because the price of flowers varies every day depending on the market, and secondly, with the same number of flowers, depending on the craftsman who assembles the bouquet, the final visual may be totally different in terms of volume depending on the way he works.
We hope to see you soon on our site. Sincerely
C
Charline L.
Rating: 3 out of 5
following a purchase from 25/05/2019
For more than 40€ I thought I'd see a bouquet not 5 flowers fighting a duel
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Response from Des Fleurs comme j’aime
Dear customer, we are sorry that you were not satisfied with the service of our florist but none of them delivered 5 flowers for the value of 32.00 euros of the bouquet you ordered for Mother's Day. You could have contacted us with a complaint and a photo of the bouquet if you felt it did not match our offer. We remain at your entire disposal
M
Mike F.
Rating: 2 out of 5
following a purchase from 22/04/2019
Flowers were not delivered on time. Flowers were not at all like the picture....!!!!
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Response from Des Fleurs comme j’aime
The bouquet was presented at the date envisaged is the 24/04 in the morning, in the absence of the recipient unreachable on the telephone which was indicated to us, a notice of passage was left and you were informed by email. The bouquet was delivered in the afternoon. Unfortunately, we cannot deliver if the recipient is absent and does not answer the phone.
The bouquet was presented on the scheduled date is 24/04 in the morning, in the absence of the unreachable recipient on the phone that was shown to us, a notice was passed and you were infomed by mail. The bouquet was released in the afternoon. Unfortunately, we can not deliver if the recipient is absent and does not answer the phone. cordially
H
Hélène D.
Rating: 2 out of 5
following a purchase from 08/03/2019
The chosen bouquet was never delivered. A replacement bouquet was sent 3 days later. But it was originally a surprise for a birthday party that was completely missed
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Response from Des Fleurs comme j’aime
Your order concerned an isolated town (01300 Murs et Gélignieux) to which our local florist was unable to deliver due to the distance. We refunded the bouquet and had a bouquet delivered free of charge at our expense by a carrier, we are sorry for your disappointment but no florist accepts to deliver to this town.
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