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A
Rating: 4 out of 5
good performance to recommend
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Customer reviews of Des Fleurs comme j’aime
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 939 published reviews
Summary of reviews
The online store excels in delivering beautiful bouquets that closely match the images presented on their website, ensuring customers receive exactly what they expect. Many recipients express their delight with the arrangements, noting that the flowers remain fresh and vibrant for several days post-delivery. The store is praised for its punctual and reliable delivery service, consistently meeting time requests and ensuring that flowers arrive safely at their destinations, even in challenging locations.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Availability responsiveness, I recommend
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A
Rating: 2 out of 5
I ordered a medium bouquet, the recipient sent a photo of the flowers to me and it appeared to be a small bouquet.
V
Rating: 2 out of 5
I had specifically requested a photo that was not taken, and after I reported it to you by phone, I received no response.
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G
Rating: 1 out of 5
Extremely disappointed and do not recommend at all! I paid for a large bouquet to be delivered to my mother on Mother’s Day and that is not what arrived, In addition to the size half the roses were old and dying. I sent an email to the florist to express my disappointment at what arrived in comparison to the price, but I did not receive an email back. I do not recommend anyone buys from this place, not a good value for money and extremely poor service. If I could put 0 stars I would.
Response from Des Fleurs comme j’aime
We are sorry for your dissatisfaction, but our florist found himself out of some of the flowers in the chosen bouquet at the last minute. He made a bouquet of fresh flowers from his Saturday morning arrival (the day before), which were certainly different in color but of quality. We have proceeded to a partial refund of your order to please you. Best regards.
L
Rating: 1 out of 5
The flowers were not delivered at the right time of day and the requested inscription was not on the ribbon.
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Response from Des Fleurs comme j’aime
Hello, you asked for an afternoon delivery, the flowers were delivered around 3:00 pm. As far as the ribbon is concerned, if our florist forgot it by chance, please contact us so that we can open a complaint.
P
Rating: 4 out of 5
Very nice bouquet and reccomended place to choose for flower delivery. Everything on schedule <3
D
Rating: 2 out of 5
The other years I received the photo showing the plant on the grave without any specific request and there was more choice of Toussaint plants. I'm sorry, but I don't think I'll be using your services again. Sincerely
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Response from Des Fleurs comme j’aime
Hello, we're sorry but you didn't request the photo when you ordered, with our regrets.
F
Rating: 1 out of 5
No news about the order. At the moment I can't confirm whether delivery has taken place.
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Response from Des Fleurs comme j’aime
Hello, An email was sent to you on 01/11/2024 at 18:05:16 to confirm the delivery, please check your spam or it is possible that your mailbox has filed this confirmation, kind regards customer service
V
Rating: 1 out of 5
I don't know if the bride and groom received the bouquet.
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Response from Des Fleurs comme j’aime
Hello, as confirmed by email (check your spam) your order has been delivered, Sincerely
D
Rating: 1 out of 5
I was waiting for notification that the bouquet had been delivered, with a photo of the bouquet. I received nothing...
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Response from Des Fleurs comme j’aime
Hello, you just asked for the confirmation of the delivery (which was done by email), but not the photo of the bouquet. For your next orders, if you wish to receive a photo, please let us know.
P
Rating: 2 out of 5
The rather plain bouquet, composed mainly of carnations, was very different from the composition proposed on the site.
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K
Rating: 1 out of 5
Looked nothing like the photo and very few flowers despite ordering large
Response from Des Fleurs comme j’aime
Hello, we are sorry if there was a problem, please send us the photo so that we can open a complaint file, while waiting for. Customer service
S
Rating: 1 out of 5
I ordered flowers for a very dear friend going through an upsetting time. The flowers were not delivered to her house as the driver could not find it, and instead taken to a florist in a town 20 minutes away. My friend was unable to collect them as she is spending all day every day in hospital with her husband and the florist refused to re-deliver. I therefore lost my money and my friend sadly did not revive my gift (which was intended to brighten up her day at a very difficult time). Will not be using this site again.
Response from Des Fleurs comme j’aime
Good morning
Our florist presented the flowers to the address, there was no one there, he tried to make contact by telephone, no return. In order to avoid the recipient having to travel many kilometers to collect the bouquet after this notice (the shop being quite far away), he left it in a shop in the next village, for service reasons. The recipient contacted us explaining that she was leaving early in the morning and returning late in the evening because her husband was hospitalized and she could neither receive nor pick up the flowers. We are sorry but are not responsible for this situation, you should have inquired beforehand to find out if the recipient was present or could receive the flowers as provided for in the general conditions of the profession. With our regrets but our florist did his job.
Our florist presented the flowers to the address, there was no one there, he tried to make contact by telephone, no return. In order to avoid the recipient having to travel many kilometers to collect the bouquet after this notice (the shop being quite far away), he left it in a shop in the next village, for service reasons. The recipient contacted us explaining that she was leaving early in the morning and returning late in the evening because her husband was hospitalized and she could neither receive nor pick up the flowers. We are sorry but are not responsible for this situation, you should have inquired beforehand to find out if the recipient was present or could receive the flowers as provided for in the general conditions of the profession. With our regrets but our florist did his job.
C
Rating: 4 out of 5
very good fast delivery as requested price a little high for the size of the bouquet which was not indicated on the site
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M
Rating: 2 out of 5
I did not receive a photo of my bouquet nor the time of delivery, knowing that it was for a funeral, too bad.
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Response from Des Fleurs comme j’aime
Hello
we are sorry that our florist did not have the time to send you the photo, however please note that your order was delivered on time according to the email confirmation that was sent to you, cordially
we are sorry that our florist did not have the time to send you the photo, however please note that your order was delivered on time according to the email confirmation that was sent to you, cordially
C
Rating: 2 out of 5
From an ordering point of view, I think it went well. On the other hand, from a delivery follow-up point of view, I had no information. I had a bouquet delivered for a funeral ceremony. I don't know if the bouquet was delivered on time. Neither sms nor e-mail nor photo. Yours faithfully
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Response from Des Fleurs comme j’aime
Hello, we are sorry that our florist in Gosier did not send you the photo. We confirm that your order was delivered as requested. Customer service
H
Rating: 2 out of 5
They confirmed via email the date and time for delivery for a Birthday gift, but failed to deliver. We needed to follow-up from both Australia and France. Disappointing.
Response from Des Fleurs comme j’aime
We are indeed sorry our florist forgot the delivery, we are sorry, we have had it redelivered with a commercial gesture according to your request, with again all our apologies for this dispute.
J
Rating: 4 out of 5
Very satisfied but a small oversight I have not received the photo announced
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C
Rating: 4 out of 5
My order couldn't be exactly what I wanted. I was quickly called to offer a refund, but we found a replacement and the result was just as beautiful.
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M
Rating: 4 out of 5
Very easy to use but a little expensive very nice bunch of flowers
C
Rating: 1 out of 5
the flowers were not as shown in the photos for 2 bouquets and the spray arrived with the moss breaking off! Very disappointing value for money
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Response from Des Fleurs comme j’aime
Hello, we're sorry if our florist didn't do the job properly, we'd like to inform you that we've opened a complaint file. You should have contacted us with photos so that we can deal with the problem quickly. We will keep you informed. With our apologies once again. customer service
I
Rating: 4 out of 5
Good service
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G
Rating: 4 out of 5
bpnjour, je ne connaissais pas, mais je suis satisfait, vous etes mieux plaçé en prix que vos concurrents qui offre pourtant le port gratuit;le prix le service important de nos jours merci de votre prestation
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Response from Des Fleurs comme j’aime
Thank you very much for your feedback. We are delighted that you have found our products to be competitively priced and our service to be of the highest quality. We thank you for your confidence in us and hope that our products and services will give you satisfaction during your next purchases.
A
Rating: 2 out of 5
As much as I appreciated the after-sales service and the friendliness of the telephone helpline, on the other hand I never received confirmation of my delivery (photo of the delivery), which is regrettable.
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Response from Des Fleurs comme j’aime
Hello, we are sorry that our florist's deliveryman forgot to send you the photo, your order was delivered before the ceremony as requested, with our apologies customer service.
E
Rating: 2 out of 5
The website is good, the bouquet delivered does not look at all like the one chosen (chosen in white tones Poems / received pink flashy red) Not great
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E
Rating: 1 out of 5
Next day delivery for birthday
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Response from Des Fleurs comme j’aime
We are sorry for this incident, our florist having encountered the problem mentioned
with our apologies again
with our apologies again
A
Rating: 1 out of 5
Very very disappointed with the bouquet I ordered for the price I paid it was very small and very sparse. I would not recommend.
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Response from Des Fleurs comme j’aime
We are sorry for your dissatisfaction concerning the bouquet at 480€ that our florist delivered for your care. Please send us a photo of the bouquet so that our services can check that the budget has been respected.
C
Rating: 4 out of 5
Easy to choose and order a composition, a date and a place of delivery. On the other hand, I was supposed to receive a photo of the composition which I did not get, which is a shame.
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T
Rating: 4 out of 5
Beautiful flowers
A
Rating: 4 out of 5
Lots of choices but struggled to pay.
M
Rating: 4 out of 5
Very responsive. Problem with delivery solved immediately.
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M
Rating: 4 out of 5
Bouquet corresponding to my order, delivered on time
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O
Rating: 4 out of 5
Correct service, I am satisfied. An SMS notifying the buyer that the flowers have been delivered would be nice.
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A
Rating: 4 out of 5
Hello Beautiful bouquet but I thought the generous bouquet would have been bigger a little disappointed on that front
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L
Rating: 4 out of 5
Very beautiful composition! Unless I am mistaken, there should be roses and lilies. I did not see a rose. It was for a death. The family said it was a nice bouquet. With kind regards.
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A
Rating: 4 out of 5
The process was done easily, as it should be...
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J
Rating: 4 out of 5
very happy, except for the text on the ribbon which was not quite what I had written
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N
Rating: 2 out of 5
The choice of colors for a wreath not respected as well as the day of delivery. Why ask the customer since the florist does not respect anything. Too bad
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Response from Des Fleurs comme j’aime
hello, we are sorry for your dissatisfaction but we are surprised because you did not complain to our services about the colors of the flowers, for what concenre the date of delivery your order was delivered on Monday evening at the request of the PF instead of Tuesday morning that you had asked. We remain at your disposal
P
Rating: 1 out of 5
Hello I didn't get any pictures of the presentation so I can't give my opinion
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Response from Des Fleurs comme j’aime
Hello, We are sorry that our florist did not send you the picture
with our apologies
the customer service
with our apologies
the customer service