Customer reviews of Des Fleurs comme j’aime

9,2 /10

Based on 939 published reviews

5 746 79% 4 89 9% 3 47 5% 2 26 3% 1 31 3%

Summary of reviews

The online store excels in delivering beautiful bouquets that closely match the images presented on their website, ensuring customers receive exactly what they expect. Many recipients express their delight with the arrangements, noting that the flowers remain fresh and vibrant for several days post-delivery. The store is praised for its punctual and reliable delivery service, consistently meeting time requests and ensuring that flowers arrive safely at their destinations, even in challenging locations.

Reviews 1, 2, 4 and 5 stars

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Véronique M.

Published on 14/05/2021 à 21h01 following a purchase from 04/05/2021

Very nice presentation, what we expected, very neat delivery, and fast in time, we recommend very sincerely.

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hubert J.

Published on 11/05/2021 à 05h38 following a purchase from 03/05/2021

perfectly

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Liz E.

Published on 10/05/2021 à 17h47 following a purchase from 04/05/2021

delivered on time and left in safe place. My sister was very surprised and happy

Sabino M.

Published on 10/05/2021 à 07h56 following a purchase from 27/04/2021

I strongly recommend this service they were amazing everything was delivered on time and were super attentive

catherine P.

Published on 09/05/2021 à 07h52 following a purchase from 30/04/2021

flowers as described

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ROBERT A.

Published on 08/05/2021 à 16h01

It was flowers for a funeral, the flowers were not delivered to the right address. I don't recommend this site. I can't validate my review without a star, I put one that is not even deserved

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Response from Des Fleurs comme j’aime Published on 11/05/2021

Hello, We are very surprised by your note, indeed our florist has indeed made a reversal of delivery of your cushion and a cut of plants between two funeral homes on the town, when you called us before the ceremony the florist immediately went on site to rectify the error and he offered you the cut of plants in addition to your cushion ordered ... there was therefore no damage to the ceremony. But perhaps you do not accept that the error is human, but from the moment there is no damage and the error is immediately repaired, we can be a little indulgent. Customer service

VERONIQUE D.

Published on 07/05/2021 à 10h01

Very disappointed with the bouquet I ordered. The site "Des fleurs comme j'aime" gives the impression of doing everything possible to respond to a problem with the supply of flowers at a florist, however you did not bother to contact another florist even if it is located 8 km from the delivery location. The result was a bouquet that was not at all what I asked for on the website and very expensive for what it was. Only one choice of flower colours, it's very limited, no! You offered to refund me but if I go through a site it's TO HAVE A QUALITY SERVICE AND THAT MAKES IT EASIER FOR ME. Which I didn't get. Mrs Dudon

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Response from Des Fleurs comme j’aime Published on 08/05/2021

Dear Customer, we are sorry that you are not satisfied but very surprised that you did not complain about your delivery. It is not because there is a florist 8 kms away that he works with our network. The florist did not have the flowers to carry out your order and we offered you either a replacement with pastel orange flowers or a refund of your order. We do our utmost to provide a quality service to our customers but when the flowers are not available from our member, we have no other choice than to offer you a replacement or a refund of your order, we remain at your entire disposal if you wish to make a complaint.

raymond C.

Published on 07/05/2021 à 06h31 following a purchase from 29/04/2021

Nothing to say

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danièle P.

Published on 07/05/2021 à 06h29 following a purchase from 27/04/2021

Very satisfied

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Nathalie O.

Published on 05/05/2021 à 17h08 following a purchase from 29/04/2021

Very well presented. My mom was very happy. Thank you

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Catherine D.

Published on 05/05/2021 à 15h59 following a purchase from 29/04/2021

It was perfect

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Sheila T.

Published on 03/05/2021 à 14h05 following a purchase from 25/04/2021

Easy to use and excellent service.

Joel C.

Published on 03/05/2021 à 11h15 following a purchase from 23/04/2021

Very nice flowers! She loved them

Xavier P.

Published on 02/05/2021 à 15h59 following a purchase from 27/04/2021

TOP

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françoise M.

Published on 02/05/2021 à 15h04 following a purchase from 24/04/2021

Very reliable and order-friendly

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Vanima C.

Published on 01/05/2021 à 14h49 following a purchase from 25/04/2021

Fast and efficient. I recommend

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Sylvie G.

Published on 01/05/2021 à 08h54 following a purchase from 21/04/2021

The bouquet was very nice, well delivered, the flowers are fresh, nothing to complain about, perfect

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josée L.

Published on 29/04/2021 à 12h58 following a purchase from 23/04/2021

Very good service

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Kim S.

Published on 29/04/2021 à 10h17 following a purchase from 17/04/2021

Amazing service!

valerie C.

Published on 28/04/2021 à 11h22 following a purchase from 21/04/2021

Top, I highly recommend you, thanks again

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Annick A.

Published on 28/04/2021 à 10h38 following a purchase from 21/04/2021

Very nice bouquet I am very satisfied

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YELONG H.

Published on 27/04/2021 à 14h47 following a purchase from 21/04/2021

I'm happy with the flower basket. The delivery was right on time and flower arrangement was perfect! The service representative was very patient and helpful answering my numerous questions due to my lack of the French language capability. His superb professionalism is very much appreciated, not only by me, but also my friend who was pleasantly surprised with these gorgeous flowers!

Roger B.

Published on 27/04/2021 à 14h02 following a purchase from 15/04/2021

Very nice flowers, perfect packaging and presentation.

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Diane Z.

Published on 26/04/2021 à 14h13 following a purchase from 18/04/2021

Merci!

Reine Marie M.

Published on 25/04/2021 à 15h43 following a purchase from 19/04/2021

I was told that the flowers were very beautiful

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Marie H.

Published on 24/04/2021 à 19h36 following a purchase from 19/04/2021

Very good service and beautiful flower cushion. The staff is friendly and attentive. I recommend it.

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BERNARD D.

Published on 21/04/2021 à 14h00 following a purchase from 12/04/2021

DELIVERED ON TIME

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Ana A.

Published on 20/04/2021 à 17h05 following a purchase from 12/04/2021

Beautifully arranged bouquet with perfect flowers. The delivery was made on time. Thanks

Christine M.

Published on 18/04/2021 à 17h37 following a purchase from 06/04/2021

Very good

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Marie G.

Published on 15/04/2021 à 16h04 following a purchase from 08/04/2021

Beautiful bouquet, and perfect delivery. Thank you

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Robert M.

Published on 15/04/2021 à 15h44 following a purchase from 09/04/2021

Excellent service, delivery on time and most importantly beautiful flowers.

GEORGES D.

Published on 15/04/2021 à 09h13 following a purchase from 09/04/2021

The bouquet corresponds well to my request thank you very much for the delivery

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Liliane D.

Published on 14/04/2021 à 07h54 following a purchase from 01/04/2021

The delivery instructions were perfectly respected

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Cathie W.

Published on 13/04/2021 à 15h53 following a purchase from 07/04/2021

Excellent service, beautiful bouquet.

Delacre S.

Published on 13/04/2021 à 10h04

I am more than dissatisfied. I think it's a steal. 160 € for the bouquet it is not worth it. In the future I will never go through your site. I dare not even imagine your standard bouquets. Your prestige bouquet is a scam

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Response from Des Fleurs comme j’aime Published on 14/04/2021

Hello
a priori the service of our florist was not up to your expectations, why didn't you contact us?
I would like to know if you have a photo of the wreath so that we can open a complaint file,
In the meantime
We remain at your entire disposal,
the quality department.
Following our contact, we have received the elements and have given you an answer: We have just processed your complaint,
Indeed the florist did not respect the budget allocated and delivered a wreath closer to the visual,
We are proceeding with the refund of a value of 60.00€, corresponding to this difference.
Thank you for accepting our apologies for this dispute
Sincerely
the customer service

Rosemay M.

Published on 10/04/2021 à 23h08 following a purchase from 03/04/2021

GREAT PHONE RECEPTION - ACCURATE INFORMATION TO ALL QUESTIONS. WELL DESIGNED SITE, EASY TO USE FOR A LAYMAN. I'M VERY PLEASED WITH THE SERVICE AND THE QUALITY OF THE SERVICE. THANK YOU FOR YOUR EMPATHY IN A TIME OF GRIEF.

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Marion M.

Published on 10/04/2021 à 15h30 following a purchase from 31/03/2021

Faithful and very nice order

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Sarah H.

Published on 10/04/2021 à 10h47 following a purchase from 28/03/2021

Many thanks, Highly recommend!

Carol P.

Published on 05/04/2021 à 23h32 following a purchase from 29/03/2021

Easy to place an order. Was able to add a message too! The flowers were delivered on the day and time frame I chose and the flowers were beautiful! I’d definitely recommend Des Fleurs comme j’aime!!

Jacques D.

Published on 04/04/2021 à 12h51 following a purchase from 29/03/2021

I would have liked a confirmation of delivery without having to ask the person for whom the bouquet was intended.

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