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G
Rating: 4 out of 5
The recipient was delighted with the bouquet.
Customer reviews of Des Fleurs comme j’aime
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 939 published reviews
Summary of reviews
The online store excels in delivering beautiful bouquets that closely match the images presented on their website, ensuring customers receive exactly what they expect. Many recipients express their delight with the arrangements, noting that the flowers remain fresh and vibrant for several days post-delivery. The store is praised for its punctual and reliable delivery service, consistently meeting time requests and ensuring that flowers arrive safely at their destinations, even in challenging locations.
Reviews 1, 2 and 4 stars
Reset filtersE
Rating: 4 out of 5
Convenient since I could have the desired day and time delivered from abroad (Morocco) Varied choice at all prices.
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P
Rating: 2 out of 5
I was disappointed because I ordered a large bouquet, but the one that was delivered by the florist was much smaller. It did not correspond to what is advertised on your website.
Response from Des Fleurs comme j’aime
We are sorry for your dissatisfaction, send us a complaint by email with the photo of the bouquet delivered, we will open a complaint file and get back to you quickly, cordially
N
Rating: 4 out of 5
Great service, prompt delivery and flowers looked like on the picture!
X
Rating: 4 out of 5
Very nice bouquet
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I
Rating: 4 out of 5
I ordered 2 bouquets from you. Completely satisfied. Thank you
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G
Rating: 4 out of 5
Everything arrived on time. However, I would have liked to have seen the size of the sheaf ordered. Because I was surprised by the small size of the composition, which I thought more voluminous.
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T
Rating: 4 out of 5
Flowers were delivered on time and beautiful. Thank you
H
Rating: 1 out of 5
Very bad experience
Response from Des Fleurs comme j’aime
hello we are sorry but no florist could deliver the requested commnune, the impossible no one is held, we regret that. Your order has been refunded.
Y
Rating: 4 out of 5
Satisfied. Nice composition. But the sheaf seemed shorter than the 60 cm announced by tel.
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A
Rating: 2 out of 5
The flowers ordered were a bouquet of red flowers. The bouquet delivered did not match the presentation photo. I will not order again
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Response from Des Fleurs comme j’aime
Hello, thank you for sending us your complaint with the photo of the bouquet so that we can open a complaint file. However, the bouquet cannot resemble the photo because you have chosen the "florist's bouquet" as indicated, you trust the florist to make a bouquet in shades of red.
J
Rating: 4 out of 5
On-time delivery
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L
Rating: 4 out of 5
The ordering process was very easy and the flowers were beautiful. Thank you.
D
Rating: 2 out of 5
Unfortunately, the bouquet does not match the photo.
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Response from Des Fleurs comme j’aime
Hello, We are sorry if our florist made a mistake, please send us the photo to open a complaint file, with our apologies, the customer service
G
Rating: 1 out of 5
Very disappointed, I had a Christmas star plant delivered, this plant was small and after 2 days the leaves started to fall off, whereas this plant usually lasts a long time, I am really disgusted because it was for my mother as a gift.
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Response from Des Fleurs comme j’aime
Hello, we are surprised by your message because you did not send us a complaint, we are nevertheless opening a file and will contact you to settle this dispute, cordially
A
Rating: 4 out of 5
The recipient said they were lovely
M
Rating: 1 out of 5
The first cushion ordered "for our mother" was not up to the price paid. The florist seems to have had a problem with the stock of flowers. Are very disappointed. Will not use you again
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Response from Des Fleurs comme j’aime
we are sorry if you were disappointed by the 2nd part, you should have sent us a claim with photo so that we can open a claim file, We remain at your entire disposal
H
Rating: 1 out of 5
Regret to have no confirmation of delivery, no photo or return.
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Response from Des Fleurs comme j’aime
We are sorry that our florist forgot to send you the delivery confirmation and the photo that was requested, with our apologies
A
Rating: 4 out of 5
Very serious and this struggles to get the flower or plant ordered, worthy of professionalism thank you
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A
Rating: 4 out of 5
The date and time were respected.
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L
Rating: 1 out of 5
Very disappointed, the florist made a mistake in the delivery date, so the surprise was missed Bravo I do not recommend this site
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Response from Des Fleurs comme j’aime
Hello, our florist did indeed deliver on the Sunday before the requested date, we are sorry, but we have re-delivered the bouquet on the correct date, with apologies again.
A
Rating: 4 out of 5
Correct.
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L
Rating: 4 out of 5
Perfect service, thank you! A small error on the ribbon on which the line return was not taken into account. Perhaps we should be more educational in helping to make the ribbon.
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G
Rating: 4 out of 5
Beautiful bouquet delivered as expected.
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V
Rating: 4 out of 5
Very nice bouquet. Delivered on time.
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M
Rating: 4 out of 5
When I sent myself a picture of the bouquet that was going to be delivered, I noticed that the flowers were not all identical to the picture that is there when you choose on the internet. It was beautiful but there were no lilies, which is what made me choose this one
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J
Rating: 4 out of 5
Very happy with the ordering process & prompt delivery!
R
Rating: 4 out of 5
Good Service. A bit confusing about delivery time but it worked and the flowers were excellent
V
Rating: 1 out of 5
Bouquet not in accordance with the photos
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Response from Des Fleurs comme j’aime
Hello, we are sorry if you have encountered a problem with the delivery of our florist, thank you to send us the photo of the bouquet to open a complaint, very cordially the customer service
P
Rating: 4 out of 5
Very helpful customers service
L
Rating: 1 out of 5
Flowers were never delivered. I had to ask the person who was suppose to receive them, if they had arrived and was disappointed to find that they hadn't been delivered. I contacted Des Fleurs who said that they florist had "forgotten" to deliver them as they had been so busy with mothers' day orders! Very disappointing but they arranged for them to be delivered the following day. However, this was not my mother in laws birthday and were a day late. Not sure if I'll use this service again...
Response from Des Fleurs comme j’aime
we are sorry, but indeed whatever the place, there are unfortunately little hiccups during flower festivals. We try to do our best to satisfy you. Best regards
S
Rating: 1 out of 5
The flower cushion I ordered for a funeral was not delivered by the florist: I saw it because I was there, but the flowers were noted as delivered on the site... I therefore made a claim and was reimbursed. But if I had not been presented, I would have believed that the flowers had been delivered and would not have made a claim or been reimbursed!
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Response from Des Fleurs comme j’aime
Hello, we are sorry for the error of our florist (he omitted the delivery and validated the delivery by inattention). We would have had the verification at the time of the invoicing this one would have seen well that it had not treated the order by error, and if you had not been on the spot you would not have received the thanks of the Family what would have also allowed us to detect this problem. Sorry again about this dispute. The Customer Service
J
Rating: 1 out of 5
I ordered in the ring for an afternoon delivery. Did not happen. Was delivered the next morning. That aside, the bouquet delivered was not the bouquet I ordered. Not the same flowers, not the same colors. I ordered the Mother’s Day bouquet—received a bouquet with a mix of flowers I would never ever send.
Response from Des Fleurs comme j’aime
You ordered on 5/7 at 9:33 am by validating the choice of delivery on Tuesday 6/07 morning, the delivery date which has been respected. This bouquet is composed of lysianthus and roses, please send us the photo of the bouquet so that our services can check its conformity, we have not received any complaint from you and remain at your entire disposal. Best regards
M
Rating: 4 out of 5
My original request was all done to my satisfaction. The following receipt from you was all in French and I could not read it. The receiver of the flowers sent me a picture of the bouquet and it looked very nice.
B
Rating: 4 out of 5
The sheaf ordered was delivered on the date indicated and seemed to be in conformity with the order (photo). The website is not very efficient and does not respond to requests to change the password. The after-sales service by telephone is however very reactive and efficient.
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K
Rating: 2 out of 5
The flowers were delivered half a day late but above all did not correspond at all to the bouquet chosen on the internet and the family of the deceased saw a bouquet arrive with red roses while the initial one was in pastel pinks and whites. First and last time I will order on this site, the only positive point is that they respond to emails, it is not a ghost company.
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Response from Des Fleurs comme j’aime
We are sorry, but as we confirmed to you, your composition was delivered on the requested date, albeit 35 minutes late because it was delivered at 1:35 pm (instead of before 1:00 pm, as requested in the morning) and given to the person in charge of the funeral home. As for the roses you mentioned, you made the claim after several days without being able to provide a photo that would have allowed us to process your claim. However, we have made a friendly gesture in your favour by reimbursing you the delivery costs.
C
Rating: 4 out of 5
Commande super easy.
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L
Rating: 4 out of 5
Good quality
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A
Rating: 2 out of 5
We were satisfied. Greetings Chesnoy
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V
Rating: 4 out of 5
Very nice presentation, what we expected, very neat delivery, and fast in time, we recommend very sincerely.
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