The online store excels in delivering beautiful bouquets that closely match the images presented on their website, ensuring customers receive exactly what they expect. Many recipients express their delight with the arrangements, noting that the flowers remain fresh and vibrant for several days post-delivery. The store is praised for its punctual and reliable delivery service, consistently meeting time requests and ensuring that flowers arrive safely at their destinations, even in challenging locations.
Very disappointed with the bouquet I ordered. The site "Des fleurs comme j'aime" gives the impression of doing everything possible to respond to a problem with the supply of flowers at a florist, however you did not bother to contact another florist even if it is located 8 km from the delivery location. The result was a bouquet that was not at all what I asked for on the website and very expensive for what it was. Only one choice of flower colours, it's very limited, no! You offered to refund me but if I go through a site it's TO HAVE A QUALITY SERVICE AND THAT MAKES IT EASIER FOR ME. Which I didn't get. Mrs Dudon
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Response from Des Fleurs comme j’aime
Dear Customer, we are sorry that you are not satisfied but very surprised that you did not complain about your delivery. It is not because there is a florist 8 kms away that he works with our network. The florist did not have the flowers to carry out your order and we offered you either a replacement with pastel orange flowers or a refund of your order. We do our utmost to provide a quality service to our customers but when the flowers are not available from our member, we have no other choice than to offer you a replacement or a refund of your order, we remain at your entire disposal if you wish to make a complaint.
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raymond C.
Rating: 5 out of 5
following a purchase from 29/04/2021
Nothing to say
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Nathalie O.
Rating: 5 out of 5
following a purchase from 29/04/2021
Very well presented. My mom was very happy. Thank you
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Catherine D.
Rating: 5 out of 5
following a purchase from 29/04/2021
It was perfect
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Sheila T.
Rating: 5 out of 5
following a purchase from 25/04/2021
Easy to use and excellent service.
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Joel C.
Rating: 5 out of 5
following a purchase from 23/04/2021
Very nice flowers! She loved them
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Xavier P.
Rating: 5 out of 5
following a purchase from 27/04/2021
TOP
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françoise M.
Rating: 5 out of 5
following a purchase from 24/04/2021
Very reliable and order-friendly
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Vanima C.
Rating: 5 out of 5
following a purchase from 25/04/2021
Fast and efficient. I recommend
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Sylvie G.
Rating: 5 out of 5
following a purchase from 21/04/2021
The bouquet was very nice, well delivered, the flowers are fresh, nothing to complain about, perfect
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josée L.
Rating: 5 out of 5
following a purchase from 23/04/2021
Very good service
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Kim S.
Rating: 5 out of 5
following a purchase from 17/04/2021
Amazing service!
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valerie C.
Rating: 5 out of 5
following a purchase from 21/04/2021
Top, I highly recommend you, thanks again
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Annick A.
Rating: 5 out of 5
following a purchase from 21/04/2021
Very nice bouquet I am very satisfied
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YELONG H.
Rating: 5 out of 5
following a purchase from 21/04/2021
I'm happy with the flower basket. The delivery was right on time and flower arrangement was perfect! The service representative was very patient and helpful answering my numerous questions due to my lack of the French language capability. His superb professionalism is very much appreciated, not only by me, but also my friend who was pleasantly surprised with these gorgeous flowers!
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Roger B.
Rating: 5 out of 5
following a purchase from 15/04/2021
Very nice flowers, perfect packaging and presentation.
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Diane Z.
Rating: 5 out of 5
following a purchase from 18/04/2021
Merci!
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Reine Marie M.
Rating: 5 out of 5
following a purchase from 19/04/2021
I was told that the flowers were very beautiful
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Marie H.
Rating: 5 out of 5
following a purchase from 19/04/2021
Very good service and beautiful flower cushion. The staff is friendly and attentive. I recommend it.
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BERNARD D.
Rating: 5 out of 5
following a purchase from 12/04/2021
DELIVERED ON TIME
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Ana A.
Rating: 5 out of 5
following a purchase from 12/04/2021
Beautifully arranged bouquet with perfect flowers. The delivery was made on time. Thanks
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Christine M.
Rating: 5 out of 5
following a purchase from 06/04/2021
Very good
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Marie G.
Rating: 5 out of 5
following a purchase from 08/04/2021
Beautiful bouquet, and perfect delivery. Thank you
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Robert M.
Rating: 5 out of 5
following a purchase from 09/04/2021
Excellent service, delivery on time and most importantly beautiful flowers.
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GEORGES D.
Rating: 5 out of 5
following a purchase from 09/04/2021
The bouquet corresponds well to my request thank you very much for the delivery
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Cathie W.
Rating: 5 out of 5
following a purchase from 07/04/2021
Excellent service, beautiful bouquet.
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Delacre S.
Rating: 1 out of 5
I am more than dissatisfied. I think it's a steal. 160 € for the bouquet it is not worth it. In the future I will never go through your site. I dare not even imagine your standard bouquets. Your prestige bouquet is a scam
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Response from Des Fleurs comme j’aime
Hello
a priori the service of our florist was not up to your expectations, why didn't you contact us?
I would like to know if you have a photo of the wreath so that we can open a complaint file,
In the meantime
We remain at your entire disposal,
the quality department.
Following our contact, we have received the elements and have given you an answer: We have just processed your complaint,
Indeed the florist did not respect the budget allocated and delivered a wreath closer to the visual,
We are proceeding with the refund of a value of 60.00€, corresponding to this difference.
Thank you for accepting our apologies for this dispute
Sincerely
the customer service
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Rosemay M.
Rating: 5 out of 5
following a purchase from 03/04/2021
GREAT PHONE RECEPTION - ACCURATE INFORMATION TO ALL QUESTIONS. WELL DESIGNED SITE, EASY TO USE FOR A LAYMAN. I'M VERY PLEASED WITH THE SERVICE AND THE QUALITY OF THE SERVICE. THANK YOU FOR YOUR EMPATHY IN A TIME OF GRIEF.
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Marion M.
Rating: 5 out of 5
following a purchase from 31/03/2021
Faithful and very nice order
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Sarah H.
Rating: 5 out of 5
following a purchase from 28/03/2021
Many thanks, Highly recommend!
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Carol P.
Rating: 5 out of 5
following a purchase from 29/03/2021
Easy to place an order. Was able to add a message too! The flowers were delivered on the day and time frame I chose and the flowers were beautiful! I’d definitely recommend Des Fleurs comme j’aime!!
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Alexandre F.
Rating: 5 out of 5
following a purchase from 28/03/2021
Bravo, delivery in a few hours! Great service
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nicole S.
Rating: 5 out of 5
following a purchase from 22/03/2021
very nice bouquet ! Very fresh flowers. The bouquet was very popular and was admired by the staff of the nursing home. Congratulations
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Liliane P.
Rating: 5 out of 5
following a purchase from 22/03/2021
Very nice snowshoe, well flowered and conform to the photo. Thank you
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touzard V.
Rating: 5 out of 5
following a purchase from 24/03/2021
Very beautiful Composition in the image of the site bravo
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Philippe C.
Rating: 5 out of 5
following a purchase from 15/03/2021
Excellent work. Courteous and attentive staff.
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Logan & Corinne P.
Rating: 5 out of 5
following a purchase from 15/03/2021
It is perfect
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James C.
Rating: 5 out of 5
following a purchase from 13/03/2021
Perfect!
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Marie-Claude R.
Rating: 5 out of 5
following a purchase from 12/03/2021
Nice bouquet delivered on time. Thank you
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Hwee Hwee Y.
Rating: 5 out of 5
following a purchase from 08/03/2021
The bouquet is very nicely arranged, flower colors are vibrant. My daughter loves it! Thank you! However, the delivery was late (delivered after 2 pm instead of in the morning), and the deliveryman's attitude could have been more pleasant.
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