The online store excels in delivering beautiful bouquets that closely match the images presented on their website, ensuring customers receive exactly what they expect. Many recipients express their delight with the arrangements, noting that the flowers remain fresh and vibrant for several days post-delivery. The store is praised for its punctual and reliable delivery service, consistently meeting time requests and ensuring that flowers arrive safely at their destinations, even in challenging locations.
I never found out if my package was delivered for this cremation. Which I don't find very serious.
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Response from Des Fleurs comme j’aime
Hello
Your order, as stated in its status on the site, has been delivered. You just have to connect to your account to check it.
We remain at your entire disposal, cordially
R
Rodney E.
Rating: 1 out of 5
following a purchase from 09/11/2020
The flowers were not well presented and it lack some colors. It was not worth the price paid for.
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Molly Y.
Rating: 2 out of 5
The order was not delivered on time. Two days after the deadline
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Response from Des Fleurs comme j’aime
Hello, your order was presented the same day, if it could not be delivered it is because the recipient was absent.
E
Elisabeth D.
Rating: 1 out of 5
total disappointment i was not notified of the delivery and i have a big doubt about the delivery to the church in ramatuelle
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Response from Des Fleurs comme j’aime
Dear customer, your flowers have been delivered on time, your order has been validated and delivered on the site. We only contact you in case of delivery problems. It is a pity to make these statements while we have a confirmation email and sent you the day after the delivery, certainly, the photo of your order. Sincerely
J
Jacqueline Nadia E.
Rating: 2 out of 5
following a purchase from 19/08/2020
Hello, I had wished for a photo of the bouquet sent but I did not receive it. I received it from the recipient, and I must admit that I was disappointed because it did not correspond to the photo on the site and was not very generous for a so-called "generous" bouquet.
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Response from Des Fleurs comme j’aime
Hello
We are sorry if our florist forgot to send you the photo and that the delivery disappointed you, nevertheless you have the possibility of sending us the complaint by e-mail so that we can give a continuation there. cordially the customer service
C
Colette S.
Rating: 2 out of 5
following a purchase from 09/07/2020
Very disappointing.Lots of fanėes in the spray.
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Response from Des Fleurs comme j’aime
Hello, We are very surprised, our florists do not deliver wilted flowers, why didn't you inform us of this problem with a photo so that our complaints department could deal with your request? We remain at your disposal.
G
Gilbert S.
Rating: 1 out of 5
following a purchase from 01/07/2020
Very disappointed with this delivery. The bouquet does not match the image of the order at all. It looks like a cheap gift that we wanted to give.
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Response from Des Fleurs comme j’aime
Dear customer, you ordered a composition in a basket, indeed our florist did not respect the colors of the flowers of the composition presented, we treated immediately your complaint and we refunded you 50% of your order.
H
HUMBERDOT F.
Rating: 1 out of 5
following a purchase from 06/06/2020
Hi, we wanted to make a delivery but the person was not on site, we warned a little late because we did not know .... so impossible to cancel. We would have thought of a notice of passage anyway or the flowers at the door a neighbor could have taken them .... but nothing at all really pity .... so disappointed 41e lost
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Response from Des Fleurs comme j’aime
Dear Customer, our terms of sale state that you must ensure that the recipient is present, which was not the case. Nevertheless, our florist had the son of the family on the day of delivery and agreed with him to make a new bouquet and deliver it on 24/06, when his parents returned. You cannot therefore say that you have lost 41.00€, our florist having done the work twice to satisfy you, although he was not obliged to do so. We therefore regret your note. Sincerely, the customer service.
F
Florence K.
Rating: 2 out of 5
following a purchase from 25/05/2020
Hello, Order received as expected. But disappointed because the peonies were red while my order "peony dreams" was: "A delicate and refined composition in a mixture of pink and white which marries peonies and roses". Photo to support if you want the bouquet sent. It's a shame.
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Response from Des Fleurs comme j’aime
We are sorry that our florist did not respect the colours, you should have sent us a complaint with a photo of the bouquet delivered so that we could have intervened with our florist.
G
Gérard et Anne L.
Rating: 2 out of 5
following a purchase from 21/04/2020
No information on whether the bouquet was delivered. I had to call myself.
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Chrystelle L.
Rating: 2 out of 5
following a purchase from 28/04/2020
None of the flowers matched the bouquet I had ordered. Not even the color or the spirit of the bouquet! The only thing that was respected was the delivery date.
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Response from Des Fleurs comme j’aime
Dear Customer, if the delivery made by our florist is not in conformity, please send us a photo so that we can process your complaint. We look forward to hearing from you.
L
Lilian Y.
Rating: 2 out of 5
following a purchase from 15/02/2020
I was disappointed by the difference of the actual product and the picture - I can understand it could be due supply of seasonal flowers, however, almost every single choice of flower is different. And most importantly, the final combination looks much worse than the photo. The two stars is for the prompt confirmation and calling receive before delivery.
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Response from Des Fleurs comme j’aime
Hello, you had ordered the miracle bouquet of flowers, we are sorry if it did not meet your expectations. Please do not hesitate to send us a complaint with a photo of the bouquet delivered so that we can see what happened with our florist.
326/5000
Hello, you ordered the miracle flower bouquet, we are sorry if it did not meet your expectations. Do not hesitate if there is an important difference to send us a complaint with a photo of the bouquet delivered so that we can see what happened with our florist. Best regards
T
Thierry D.
Rating: 2 out of 5
following a purchase from 20/02/2020
The BOUQUET ORDERED WAS MUCH MORE HARMONIOUS THAN WHAT WAS DELIVERED AND THAT IS VERY REGRETTABLE. I DID NOT APPRECIATE THE BAD TASTE OF THE PERSON WHO COMPOSED IT
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Christiane L.
Rating: 2 out of 5
following a purchase from 29/10/2019
I was not informed of the delivery. Too bad, I have to assume that the flowers were left at the cemetery. A text message to tell me that the delivery had been made would have reassured me. That's why I only gave it 2 stars
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Response from Des Fleurs comme j’aime
Hello,
A visit to your account would have allowed you to check the "delivered" status of your order. See you soon on our site.
E
emília F.
Rating: 1 out of 5
following a purchase from 23/08/2019
I was not satisfied with the service
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Response from Des Fleurs comme j’aime
Dear Customer, your disappointment comes from the fact that you wanted a delivery in the morning, but you have selected delivery on Saturday afternoon on your order, and then Saturday afternoon you announce in complaint that you wanted a delivery in the morning for 8:00 am, for an order placed the day before at 19h15 ....
Our florist made the delivery according to your order, and moreover we credited you with 12.50€ of delivery fees as a commercial title, our florist having delivered at the end of the afternoon.
We don't think we deserve this note.... hoping to see you soon on our site, sincerely
M
Mike F.
Rating: 2 out of 5
following a purchase from 22/04/2019
Flowers were not delivered on time. Flowers were not at all like the picture....!!!!
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Response from Des Fleurs comme j’aime
The bouquet was presented at the date envisaged is the 24/04 in the morning, in the absence of the recipient unreachable on the telephone which was indicated to us, a notice of passage was left and you were informed by email. The bouquet was delivered in the afternoon. Unfortunately, we cannot deliver if the recipient is absent and does not answer the phone.
The bouquet was presented on the scheduled date is 24/04 in the morning, in the absence of the unreachable recipient on the phone that was shown to us, a notice was passed and you were infomed by mail. The bouquet was released in the afternoon. Unfortunately, we can not deliver if the recipient is absent and does not answer the phone. cordially
H
Hélène D.
Rating: 2 out of 5
following a purchase from 08/03/2019
The chosen bouquet was never delivered. A replacement bouquet was sent 3 days later. But it was originally a surprise for a birthday party that was completely missed
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Response from Des Fleurs comme j’aime
Your order concerned an isolated town (01300 Murs et Gélignieux) to which our local florist was unable to deliver due to the distance. We refunded the bouquet and had a bouquet delivered free of charge at our expense by a carrier, we are sorry for your disappointment but no florist accepts to deliver to this town.
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