Des Fleurs comme j'aime consistently delivers on-time, providing well-arranged bouquets that align with customer expectations and images on the site. Customers highlight reliable delivery, smooth ordering from abroad or remote locations, and courteous, professional service that includes timely communication and thoughtful touches like handwritten messages and delivery photos. The bouquets are described as beautiful, with lasting freshness and accurate adaptation to requested flower choices, creating delighted recipients and repeat purchases. Overall, the store is praised for its reliability, quality flowers, and responsive, customer-focused approach.
I never found out if my package was delivered for this cremation. Which I don't find very serious.
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Response from Des Fleurs comme j’aime
Hello
Your order, as stated in its status on the site, has been delivered. You just have to connect to your account to check it.
We remain at your entire disposal, cordially
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Arlette S.
Rating: 4 out of 5
following a purchase from 08/12/2020
I would have liked a delivery notice. The recipient didn't thank me late enough.
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Laurence D.
Rating: 4 out of 5
following a purchase from 09/12/2020
The website is very easy to use and the telephone help service works very well.
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Sabine L.
Rating: 4 out of 5
following a purchase from 30/11/2020
Unless I'm mistaken, from the picture of the bouquet it looked small to me ...
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Catherine D.
Rating: 4 out of 5
following a purchase from 01/12/2020
Suggestion: A photo, sent by email or Mms, before delivery, would be welcome. It is always important to visualize what has really been done, especially in the case of a bereavement. Thank you.
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Viviane Z.
Rating: 4 out of 5
following a purchase from 29/11/2020
Very nice bouquet and ribbon I did not get my confirmation photo of the bouquet
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Angela B.
Rating: 3 out of 5
I gave 3 stars for the customer service which is top notch but disappointed with the florist. Delivery in the afternoon instead of the morning and fir branches replaced by ferns. Surprised to not have a fir tree in this season!
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Response from Des Fleurs comme j’aime
Hello, sorry for this problem, you should have contacted our service department so that we can intervene with our florist. Sincerely
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Petr S.
Rating: 3 out of 5
following a purchase from 20/11/2020
"Matin" was done at 2pm, after dinner. Contrary to expectations. Flowers were fine
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Rodney E.
Rating: 1 out of 5
following a purchase from 09/11/2020
The flowers were not well presented and it lack some colors. It was not worth the price paid for.
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Jean N.
Rating: 4 out of 5
following a purchase from 04/11/2020
I would like to thank you for the excellent service and the excellent quality of your products. It would be nice to receive a photo.
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Liliane C.
Rating: 3 out of 5
I would have liked to have received the photo of the flowered grave as proposed I did not get anything. I hope that everything went well.
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Response from Des Fleurs comme j’aime
Hello, your delivery has been made. We are sorry if our florist did not send you the photo we asked for, as confirmed. We will check with him to see if he has taken it and send it to you. If not, please accept our apologies.
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Marie Reine P.
Rating: 4 out of 5
following a purchase from 23/10/2020
Delivery arrived just in time for the funeral and beautiful composition
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Catherine P.
Rating: 4 out of 5
following a purchase from 22/09/2020
Lack of clarity in relation to the recipient. For 1 funeral the route should be reviewed and clarified
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Elisabeth D.
Rating: 1 out of 5
total disappointment i was not notified of the delivery and i have a big doubt about the delivery to the church in ramatuelle
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Response from Des Fleurs comme j’aime
Dear customer, your flowers have been delivered on time, your order has been validated and delivered on the site. We only contact you in case of delivery problems. It is a pity to make these statements while we have a confirmation email and sent you the day after the delivery, certainly, the photo of your order. Sincerely
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Laurence C.
Rating: 4 out of 5
following a purchase from 31/08/2020
perfectly
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Murielle L.
Rating: 4 out of 5
following a purchase from 16/08/2020
My order was delivered on the day I placed it. It was a very good and professional bouquet and my friend was happy with the gift.
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Alice C.
Rating: 4 out of 5
following a purchase from 27/07/2020
Well
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Catherine D.
Rating: 4 out of 5
following a purchase from 21/07/2020
Very good
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Francoise T.
Rating: 4 out of 5
following a purchase from 07/07/2020
Everything was perfect, the only downside was that I found the delivery charges a little expensive; apart from that, there is nothing to complain about.
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Bernard P.
Rating: 3 out of 5
following a purchase from 04/07/2020
Delivery requested in the morning but made at 1:30 pm. The recipient was going to be away. The bouquet delivered did not correspond to the one shown on the photo. I had to wait for the delivery to arrive, but it did not. It's a shame for the recipient. The bouquet ordered for the morning arrived at 1:30 pm. The person could have been absent.
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Response from Des Fleurs comme j’aime
Dear Customer, we are sorry but the bouquet was delivered in compliance with the general conditions of sale of our site, indeed it is specified that the morning deliveries are made from 9:00 to 13:00, and that of the afternoon from 13:00 to 19:00, except for ceremonies at specific times. As for the lilies and their perfume, they are present in the proposed bouquet, sorry if the lily does not suit the recipient.
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Gilbert S.
Rating: 1 out of 5
following a purchase from 01/07/2020
Very disappointed with this delivery. The bouquet does not match the image of the order at all. It looks like a cheap gift that we wanted to give.
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Response from Des Fleurs comme j’aime
Dear customer, you ordered a composition in a basket, indeed our florist did not respect the colors of the flowers of the composition presented, we treated immediately your complaint and we refunded you 50% of your order.
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Penny M.
Rating: 4 out of 5
following a purchase from 25/06/2020
Slight confusion over the delivery date but it all worked out in the end and the recipient was happy. Thank you.
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Marie Pascale C.
Rating: 4 out of 5
following a purchase from 18/06/2020
As requested and delivered on time
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Humberdot F.
Rating: 1 out of 5
following a purchase from 06/06/2020
Hi, we wanted to make a delivery but the person was not on site, we warned a little late because we did not know .... so impossible to cancel. We would have thought of a notice of passage anyway or the flowers at the door a neighbor could have taken them .... but nothing at all really pity .... so disappointed 41e lost
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Response from Des Fleurs comme j’aime
Dear Customer, our terms of sale state that you must ensure that the recipient is present, which was not the case. Nevertheless, our florist had the son of the family on the day of delivery and agreed with him to make a new bouquet and deliver it on 24/06, when his parents returned. You cannot therefore say that you have lost 41.00€, our florist having done the work twice to satisfy you, although he was not obliged to do so. We therefore regret your note. Sincerely, the customer service.
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Christiane D.
Rating: 4 out of 5
following a purchase from 05/06/2020
The bouquet ordered was very much appreciated by the recipient. So I am satisfied
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Annick G.
Rating: 4 out of 5
following a purchase from 01/06/2020
Fast and efficient service; beautiful bouquet delivered.
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Muriel C.
Rating: 4 out of 5
following a purchase from 25/05/2020
Delivery conforms, I recommend
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Raymonde L.
Rating: 4 out of 5
following a purchase from 29/04/2020
The delivery was equal to the order.
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Marion R.
Rating: 4 out of 5
following a purchase from 25/04/2020
Very good
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Flore H.
Rating: 4 out of 5
following a purchase from 21/04/2020
The flowers were delivered as expected and were beautiful according to my Family
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Charlotte S.
Rating: 3 out of 5
following a purchase from 02/03/2020
I had no confirmation of delivery ... difficult to question the family of the deceased ... too bad...
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Response from Des Fleurs comme j’aime
Hello, as you can check on the site your order has been delivered. If you wished, you could always ask for a picture of the delivery when ordering, Sincerely, the customer service
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Soraya D.
Rating: 4 out of 5
following a purchase from 02/02/2020
Top
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Sylvie H.
Rating: 3 out of 5
following a purchase from 15/01/2020
Didn't get delivered at the requested time...well worth the choice...instead of 8-9am.we got delivered around 2:45pm!!!
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Response from Des Fleurs comme j’aime
Hello, you had asked for a delivery schedule, we are sorry but apart from weddings and mourning ceremonies, we do not guarantee, as specified on our site, (as all our colleagues also do) delivery schedules. With all our excuses that you did not take note of this element at the time of your order. Sincerely, the customer service
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Sylvie C.
Rating: 4 out of 5
following a purchase from 29/11/2019
I haven't heard back from the family yet. Difficult to evaluate. Good phone contact
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Lydia M.
Rating: 4 out of 5
following a purchase from 14/11/2019
Flowers received at a given time and place
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Suzanne L.
Rating: 4 out of 5
following a purchase from 31/10/2019
good but delivery a little early for 80 year olds
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Lisette G.
Rating: 3 out of 5
following a purchase from 28/09/2019
Flowers a little too open
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Bertrand P.
Rating: 3 out of 5
following a purchase from 19/09/2019
I would have appreciated receiving a photograph of the flowers that were delivered (I indicated that I would not be present at this funeral).
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Response from Des Fleurs comme j’aime
Dear Customer, you should not have hesitated to ask for one, our florist would have been happy to send it to you
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Emília F.
Rating: 1 out of 5
following a purchase from 23/08/2019
I was not satisfied with the service
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Response from Des Fleurs comme j’aime
Dear Customer, your disappointment comes from the fact that you wanted a delivery in the morning, but you have selected delivery on Saturday afternoon on your order, and then Saturday afternoon you announce in complaint that you wanted a delivery in the morning for 8:00 am, for an order placed the day before at 19h15 ....
Our florist made the delivery according to your order, and moreover we credited you with 12.50€ of delivery fees as a commercial title, our florist having delivered at the end of the afternoon.
We don't think we deserve this note.... hoping to see you soon on our site, sincerely
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Gisele L.
Rating: 4 out of 5
following a purchase from 17/07/2019
The order was perfect, the bouquet was not what I ordered, I was a little disappointed because some roses were missing
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Response from Des Fleurs comme j’aime
We are sorry that you were disappointed, but there was no lack of roses in your bouquet, in fact you chose the "cute" version which is smaller than the "classic" version which corresponds to the photo as indicated on the site. Sincerely
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