Customer reviews of Des Fleurs comme j’aime

9,2 /10

Based on 947 published reviews

5 751 79% 4 91 10% 3 47 5% 2 26 3% 1 32 3%

Summary of reviews

Des Fleurs comme j'aime consistently delivers on-time, providing well-arranged bouquets that align with customer expectations and images on the site. Customers highlight reliable delivery, smooth ordering from abroad or remote locations, and courteous, professional service that includes timely communication and thoughtful touches like handwritten messages and delivery photos. The bouquets are described as beautiful, with lasting freshness and accurate adaptation to requested flower choices, creating delighted recipients and repeat purchases. Overall, the store is praised for its reliability, quality flowers, and responsive, customer-focused approach.

Reviews 1, 3 and 4 stars

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Barbara J.

Published on 04/07/2019 à 23h20 following a purchase from 28/06/2019

The website should make it clearer for your staff and florists to understand the difference between the senders / billing details and the details of the recipient of the flowers. I got multiple emails sent to me in Australia then my relative who owns the house had to be contacted and do a followup to check on the progress of the flowers. However, the flowers that eventually got to my sister were beautiful and as pictured on the website so thank you for that.

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Response from Des Fleurs comme j’aime Published on 05/07/2019

We are sorry, but you have sent your order to yourself as a recipient (your name and phone number as sender and recipient), our services and our employees who know the difference between sender and recipient, have sent you several emails that remained unanswered for a day and a half .... We were able to complete your order as soon as you replied. Thank you for your compliments on the bouquet.
We are sorry, but you have sent yourself as the recipient your order (your name and phone as sender and recipient), our services and our employees who make the difference between the sender and the recipient, have sent you several mail that remained unanswered for a day and a half .... We were able to fulfill your order as soon as you answered. Thank you for your compliments on the bouquet.

Maria C.

Published on 06/06/2019 à 18h05 following a purchase from 23/05/2019

A mistake was made about the delivery date, and the surprise was destroyed for the recipients. Also, I paid for a "large" bouquet, which in my mind would include at least two dozen roses, and from the photo I saw, it looked smaller than I would have imagined a "small" bouquet to be. Perhaps in the description of the different sizes of bouquets, reference should be made to the number of roses, so as to avoid disappointments like mine.

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Response from Des Fleurs comme j’aime Published on 14/06/2019

Hello,
We are sorry that you were not entirely satisfied, but there was no error in the date, in fact you initially asked for delivery on Friday 31/05 after midday, indicating that you should contact the recipient to find out if he or she wished to receive the flowers on Saturday morning, which is what our florist did by arranging with the recipient.
As far as the number of flowers in a bouquet is concerned, as all the online flower sales sites state, it is impossible to give a number of flowers in relation to the size of the bouquet, firstly because the price of flowers varies every day depending on the market, and secondly, with the same number of flowers, depending on the craftsman who assembles the bouquet, the final visual may be totally different in terms of volume depending on the way he works.
We hope to see you soon on our site. Sincerely

Stéphanie L.

Published on 04/06/2019 à 17h18 following a purchase from 24/05/2019

Conforms to the order

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Charline L.

Published on 31/05/2019 à 19h57 following a purchase from 25/05/2019

For more than 40€ I thought I'd see a bouquet not 5 flowers fighting a duel

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Response from Des Fleurs comme j’aime Published on 04/06/2019

Dear customer, we are sorry that you were not satisfied with the service of our florist but none of them delivered 5 flowers for the value of 32.00 euros of the bouquet you ordered for Mother's Day. You could have contacted us with a complaint and a photo of the bouquet if you felt it did not match our offer. We remain at your entire disposal

Didier L.

Published on 31/05/2019 à 12h31 following a purchase from 21/05/2019

classic flower sales site.

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Corinne J.

Published on 31/05/2019 à 12h15 following a purchase from 25/05/2019

Efficient. Friendly. Punctual.

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Suzanne B.

Published on 30/05/2019 à 09h39 following a purchase from 19/05/2019

Jolie Fleurs, thank you

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Cyrille D.

Published on 15/05/2019 à 19h31 following a purchase from 08/05/2019

Respectable deadlines and serious knowledge

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Danielle V.

Published on 26/04/2019 à 12h37 following a purchase from 18/04/2019

****

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Françoise C.

Published on 10/04/2019 à 05h07 following a purchase from 30/03/2019

It would be interesting to know the number of flowers in the bouquet we order.

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Response from Des Fleurs comme j’aime Published on 10/04/2019

We would like to be able to operate like this, but like all florists, we are unable to do so because the price of flowers varies every day according to the prices, supply and demand, and so the price of flowers is constantly changing.