The online store excels in delivering beautiful bouquets that closely match the images presented on their website, ensuring customers receive exactly what they expect. Many recipients express their delight with the arrangements, noting that the flowers remain fresh and vibrant for several days post-delivery. The store is praised for its punctual and reliable delivery service, consistently meeting time requests and ensuring that flowers arrive safely at their destinations, even in challenging locations.
I'm just disappointed that I didn't get a confirmation of the delivery. I don't know if my flower has been placed on my dad's grave.
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Response from Des Fleurs comme j’aime
dear customer,
As you can check on your account, the status of your order is "delivered", we remain at your entire disposal.
customer service
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Marie Rose-Lys V.
Rating: 5 out of 5
following a purchase from 29/10/2019
Very good service. Conditions assured. Nothing Very good service. Efficient. Conditions assured. Recommend.
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Kathleen F.
Rating: 5 out of 5
following a purchase from 26/10/2019
Thank you very much.
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Mary F.
Rating: 5 out of 5
following a purchase from 25/10/2019
Superb! Gorgeous - I'm in New Zealand and sending a beautiful gift of flowers to my best friend in Le Bez was so easy and reliable! The flowers were so pretty - she was thrilled.
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Vladimir E.
Rating: 5 out of 5
following a purchase from 20/10/2019
Thank you very much for fresh flowers delivered just in time! Will recommend your service.
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MURIEL A.
Rating: 5 out of 5
following a purchase from 08/10/2019
very good performance
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Lisette G.
Rating: 3 out of 5
following a purchase from 28/09/2019
Flowers a little too open
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jean philippe C.
Rating: 5 out of 5
following a purchase from 26/09/2019
Very good great service
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Christine B.
Rating: 5 out of 5
following a purchase from 24/09/2019
Very beautiful sheaf very satisfied
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ROBERT L.
Rating: 5 out of 5
following a purchase from 24/09/2019
Very, very good, the bouquet delivered is exactly as chosen; thank you and congratulations to you. Robert
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bertrand P.
Rating: 3 out of 5
following a purchase from 19/09/2019
I would have appreciated receiving a photograph of the flowers that were delivered (I indicated that I would not be present at this funeral).
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Response from Des Fleurs comme j’aime
Dear Customer, you should not have hesitated to ask for one, our florist would have been happy to send it to you
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Maguette F.
Rating: 5 out of 5
following a purchase from 12/09/2019
Excellent service
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Anthony P.
Rating: 5 out of 5
following a purchase from 02/09/2019
Tres bien merci.
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Kate A.
Rating: 5 out of 5
following a purchase from 30/08/2019
I am so happy with your great service, and very helpfull.
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emília F.
Rating: 1 out of 5
following a purchase from 23/08/2019
I was not satisfied with the service
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Response from Des Fleurs comme j’aime
Dear Customer, your disappointment comes from the fact that you wanted a delivery in the morning, but you have selected delivery on Saturday afternoon on your order, and then Saturday afternoon you announce in complaint that you wanted a delivery in the morning for 8:00 am, for an order placed the day before at 19h15 ....
Our florist made the delivery according to your order, and moreover we credited you with 12.50€ of delivery fees as a commercial title, our florist having delivered at the end of the afternoon.
We don't think we deserve this note.... hoping to see you soon on our site, sincerely
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Bensoussan L.
Rating: 5 out of 5
following a purchase from 13/08/2019
It was as per the perfect presentation picture...
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VANESSA M.
Rating: 5 out of 5
following a purchase from 13/08/2019
Well sent Thank you
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Eric M.
Rating: 5 out of 5
following a purchase from 13/05/2019
Thank you for the speed and efficiency
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Les D.
Rating: 5 out of 5
following a purchase from 04/08/2019
This was a nice experience.
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Margaret L.
Rating: 5 out of 5
following a purchase from 31/07/2019
What an amazingly fast and efficient service. Order placed about 1.30 in the afternoon and delivered early evening. Beautiful potted garden plant arrangement in memorial of a dear brother. Thank you so much.
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Corinne G.
Rating: 5 out of 5
following a purchase from 20/07/2019
Excellent value for money. Very clear website. Friendly and conscientious staff. To be recommended...
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Catherine A.
Rating: 5 out of 5
following a purchase from 25/07/2019
Very professional service
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fabienne S.
Rating: 5 out of 5
following a purchase from 05/07/2019
Perfect
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Elena V.
Rating: 5 out of 5
following a purchase from 05/07/2019
Thank you for the excellent service
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Barbara J.
Rating: 3 out of 5
following a purchase from 28/06/2019
The website should make it clearer for your staff and florists to understand the difference between the senders / billing details and the details of the recipient of the flowers. I got multiple emails sent to me in Australia then my relative who owns the house had to be contacted and do a followup to check on the progress of the flowers. However, the flowers that eventually got to my sister were beautiful and as pictured on the website so thank you for that.
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Response from Des Fleurs comme j’aime
We are sorry, but you have sent your order to yourself as a recipient (your name and phone number as sender and recipient), our services and our employees who know the difference between sender and recipient, have sent you several emails that remained unanswered for a day and a half .... We were able to complete your order as soon as you replied. Thank you for your compliments on the bouquet.
We are sorry, but you have sent yourself as the recipient your order (your name and phone as sender and recipient), our services and our employees who make the difference between the sender and the recipient, have sent you several mail that remained unanswered for a day and a half .... We were able to fulfill your order as soon as you answered. Thank you for your compliments on the bouquet.
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Michael W.
Rating: 5 out of 5
following a purchase from 25/06/2019
excellent service
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PHILIPPE C.
Rating: 5 out of 5
following a purchase from 26/06/2019
Fast and impeccable service. Very nice sheaf. I recommend
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SUZANNE S.
Rating: 5 out of 5
following a purchase from 25/06/2019
Very fast and well served
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Jan C.
Rating: 5 out of 5
following a purchase from 14/06/2019
What a wonder service you provided, very professional and prompt. My friend in hospital was thrilled to have received the flower, she was in hospital France and all her family and friends were home in New Zealand. She sent a photo and the flowers were beautiful and true to the picture on the web sight. Thank you very much Des-fleurs-comme-j-aime Jan Cox
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Emmanuelle F.
Rating: 5 out of 5
following a purchase from 12/06/2019
Very beautiful
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Ameya H.
Rating: 5 out of 5
following a purchase from 10/06/2019
The flowers were lovely and delivered on time.
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Murillo J.
Rating: 5 out of 5
following a purchase from 01/06/2019
They got the date wrong, but in the end it became an opportunity
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LA B.
Rating: 5 out of 5
following a purchase from 16/05/2019
very good reception, perfect service
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Maria C.
Rating: 3 out of 5
following a purchase from 23/05/2019
A mistake was made about the delivery date, and the surprise was destroyed for the recipients. Also, I paid for a "large" bouquet, which in my mind would include at least two dozen roses, and from the photo I saw, it looked smaller than I would have imagined a "small" bouquet to be. Perhaps in the description of the different sizes of bouquets, reference should be made to the number of roses, so as to avoid disappointments like mine.
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Response from Des Fleurs comme j’aime
Hello,
We are sorry that you were not entirely satisfied, but there was no error in the date, in fact you initially asked for delivery on Friday 31/05 after midday, indicating that you should contact the recipient to find out if he or she wished to receive the flowers on Saturday morning, which is what our florist did by arranging with the recipient.
As far as the number of flowers in a bouquet is concerned, as all the online flower sales sites state, it is impossible to give a number of flowers in relation to the size of the bouquet, firstly because the price of flowers varies every day depending on the market, and secondly, with the same number of flowers, depending on the craftsman who assembles the bouquet, the final visual may be totally different in terms of volume depending on the way he works.
We hope to see you soon on our site. Sincerely
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evelyne N.
Rating: 5 out of 5
following a purchase from 25/05/2019
MY MOTHER WAS DELIGHTED THANK YOU VERY MUCH
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Charline L.
Rating: 3 out of 5
following a purchase from 25/05/2019
For more than 40€ I thought I'd see a bouquet not 5 flowers fighting a duel
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Response from Des Fleurs comme j’aime
Dear customer, we are sorry that you were not satisfied with the service of our florist but none of them delivered 5 flowers for the value of 32.00 euros of the bouquet you ordered for Mother's Day. You could have contacted us with a complaint and a photo of the bouquet if you felt it did not match our offer. We remain at your entire disposal
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damien P.
Rating: 5 out of 5
following a purchase from 25/05/2019
Excellent follow-up by phone. Beautiful bouquet of flowers as shown in the photo.
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Kelly V.
Rating: 5 out of 5
following a purchase from 23/05/2019
A very happy Mom who received a beautiful bouquet for Mother's Day!
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GERARD G.
Rating: 5 out of 5
following a purchase from 21/05/2019
The man I spoke to on the phone several times was perfect. Helpful, patient, sympathetic and with good advice. Very reliable.
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Carina D.
Rating: 5 out of 5
following a purchase from 17/05/2019
??
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