English 
Français 
C
Rating: 3 out of 5
The flowers were not delivered on Sunday morning as planned but still satisfied.
Translated reviews
Customer reviews of Des Fleurs comme j’aime
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 939 published reviews
Summary of reviews
The online store excels in delivering beautiful bouquets that closely match the images presented on their website, ensuring customers receive exactly what they expect. Many recipients express their delight with the arrangements, noting that the flowers remain fresh and vibrant for several days post-delivery. The store is praised for its punctual and reliable delivery service, consistently meeting time requests and ensuring that flowers arrive safely at their destinations, even in challenging locations.
Reviews 1 and 3 stars
Reset filtersG
Rating: 1 out of 5
Extremely disappointed and do not recommend at all! I paid for a large bouquet to be delivered to my mother on Mother’s Day and that is not what arrived, In addition to the size half the roses were old and dying. I sent an email to the florist to express my disappointment at what arrived in comparison to the price, but I did not receive an email back. I do not recommend anyone buys from this place, not a good value for money and extremely poor service. If I could put 0 stars I would.
Response from Des Fleurs comme j’aime
We are sorry for your dissatisfaction, but our florist found himself out of some of the flowers in the chosen bouquet at the last minute. He made a bouquet of fresh flowers from his Saturday morning arrival (the day before), which were certainly different in color but of quality. We have proceeded to a partial refund of your order to please you. Best regards.
C
Rating: 3 out of 5
As I was unable to attend the funeral, I would have appreciated receiving a photo of my purchase. So I can't comment on this experience.
Translated reviews
L
Rating: 1 out of 5
The flowers were not delivered at the right time of day and the requested inscription was not on the ribbon.
Translated reviews
Response from Des Fleurs comme j’aime
Hello, you asked for an afternoon delivery, the flowers were delivered around 3:00 pm. As far as the ribbon is concerned, if our florist forgot it by chance, please contact us so that we can open a complaint.
F
Rating: 1 out of 5
No news about the order. At the moment I can't confirm whether delivery has taken place.
Translated reviews
Response from Des Fleurs comme j’aime
Hello, An email was sent to you on 01/11/2024 at 18:05:16 to confirm the delivery, please check your spam or it is possible that your mailbox has filed this confirmation, kind regards customer service
V
Rating: 1 out of 5
I don't know if the bride and groom received the bouquet.
Translated reviews
Response from Des Fleurs comme j’aime
Hello, as confirmed by email (check your spam) your order has been delivered, Sincerely
D
Rating: 1 out of 5
I was waiting for notification that the bouquet had been delivered, with a photo of the bouquet. I received nothing...
Translated reviews
Response from Des Fleurs comme j’aime
Hello, you just asked for the confirmation of the delivery (which was done by email), but not the photo of the bouquet. For your next orders, if you wish to receive a photo, please let us know.
M
Rating: 3 out of 5
Top serious super fast
Translated reviews
I
Rating: 3 out of 5
The bouquet received was not the one ordered. Beautiful bouquet that said but I really wanted to offer the one paid for because of its colors and floral harmony.
Translated reviews
Response from Des Fleurs comme j’aime
Hello, We are sorry if our florist did not respect the request, would you have a photo of the bouquet to send us, thank you for your feedback.
K
Rating: 1 out of 5
Looked nothing like the photo and very few flowers despite ordering large
Response from Des Fleurs comme j’aime
Hello, we are sorry if there was a problem, please send us the photo so that we can open a complaint file, while waiting for. Customer service
S
Rating: 1 out of 5
I ordered flowers for a very dear friend going through an upsetting time. The flowers were not delivered to her house as the driver could not find it, and instead taken to a florist in a town 20 minutes away. My friend was unable to collect them as she is spending all day every day in hospital with her husband and the florist refused to re-deliver. I therefore lost my money and my friend sadly did not revive my gift (which was intended to brighten up her day at a very difficult time). Will not be using this site again.
Response from Des Fleurs comme j’aime
Good morning
Our florist presented the flowers to the address, there was no one there, he tried to make contact by telephone, no return. In order to avoid the recipient having to travel many kilometers to collect the bouquet after this notice (the shop being quite far away), he left it in a shop in the next village, for service reasons. The recipient contacted us explaining that she was leaving early in the morning and returning late in the evening because her husband was hospitalized and she could neither receive nor pick up the flowers. We are sorry but are not responsible for this situation, you should have inquired beforehand to find out if the recipient was present or could receive the flowers as provided for in the general conditions of the profession. With our regrets but our florist did his job.
Our florist presented the flowers to the address, there was no one there, he tried to make contact by telephone, no return. In order to avoid the recipient having to travel many kilometers to collect the bouquet after this notice (the shop being quite far away), he left it in a shop in the next village, for service reasons. The recipient contacted us explaining that she was leaving early in the morning and returning late in the evening because her husband was hospitalized and she could neither receive nor pick up the flowers. We are sorry but are not responsible for this situation, you should have inquired beforehand to find out if the recipient was present or could receive the flowers as provided for in the general conditions of the profession. With our regrets but our florist did his job.
T
Rating: 3 out of 5
I ordered a bouquet of Tutti Fruitti flowers but what was delivered was different. The booking and delivery were correct but the product delivered did not match the description.
Translated reviews
N
Rating: 3 out of 5
very pretty bouquet, but a little disappointed with the way my order was handled
Translated reviews
M
Rating: 3 out of 5
I didn't see the message I made....I should have asked for a ribbon.
Translated reviews
Response from Des Fleurs comme j’aime
Message cards do not necessarily remain on the bouquets. Funeral directors usually number the messages and flowers and hand them over to the family at the end of the ceremony.
C
Rating: 3 out of 5
I asked for a small photo of the bouquet to be sent to my cell phone and, unlike my other orders, I didn't receive anything. How disappointing!
Translated reviews
Response from Des Fleurs comme j’aime
Hello, sorry that our florist forgot to send you the photo, with our apologies, customer service
L
Rating: 3 out of 5
Simple ordering process. High cost though. No certainty that my order had arrived. Didn't see it at the funeral. No information on delivery.
Translated reviews
Response from Des Fleurs comme j’aime
We confirm that your order has been delivered.
C
Rating: 1 out of 5
the flowers were not as shown in the photos for 2 bouquets and the spray arrived with the moss breaking off! Very disappointing value for money
Translated reviews
Response from Des Fleurs comme j’aime
Hello, we're sorry if our florist didn't do the job properly, we'd like to inform you that we've opened a complaint file. You should have contacted us with photos so that we can deal with the problem quickly. We will keep you informed. With our apologies once again. customer service
E
Rating: 1 out of 5
Next day delivery for birthday
Translated reviews
Response from Des Fleurs comme j’aime
We are sorry for this incident, our florist having encountered the problem mentioned
with our apologies again
with our apologies again
A
Rating: 1 out of 5
Very very disappointed with the bouquet I ordered for the price I paid it was very small and very sparse. I would not recommend.
Translated reviews
Response from Des Fleurs comme j’aime
We are sorry for your dissatisfaction concerning the bouquet at 480€ that our florist delivered for your care. Please send us a photo of the bouquet so that our services can check that the budget has been respected.
B
Rating: 3 out of 5
Everything has been well done, but for the moment I have not yet heard from Pierre LABRUNIE's family. His children will send us a message. Thanks to you.
Translated reviews
S
Rating: 3 out of 5
unfortunately the wreath arrived late, and the deceased had already left... so I was very very disappointed, it was a wreath that I ordered from Belgium to be delivered in Brittany
Translated reviews
Response from Des Fleurs comme j’aime
We are very surprised by your "Notice" in fact you had asked for a delivery in the morning without indicating the time of the ceremony (in reality at 10:00 am), we cannot be held responsible for your omission. Moreover we have done the necessary with our florist to contact the family so that they can pick up the flowers left at the funeral home according to your instructions in the morning, that is to say around 11:30 am
S
Rating: 3 out of 5
The order in general is satisfactory..but the tracking systrm is lousy..i know 4.hrs hrs after the Order were delivered
P
Rating: 1 out of 5
Hello I didn't get any pictures of the presentation so I can't give my opinion
Translated reviews
Response from Des Fleurs comme j’aime
Hello, We are sorry that our florist did not send you the picture
with our apologies
the customer service
with our apologies
the customer service
R
Rating: 3 out of 5
Disappointed a little by this experience. Ordered the day before for a delivery before noon, but delivered after, and especially the fact of not having the possibility to reach the florist, because it is necessary to call the central on Grasse......... closed on Sunday. Unacceptable.
Translated reviews
Response from Des Fleurs comme j’aime
We are sorry, but our conditions provide for morning delivery between 9:00 am and 1:00 pm. With our apologies for your dissatisfaction
A
Rating: 3 out of 5
No option to choose the type of flower. The person we spoke to on the phone was just friendly
Translated reviews
Response from Des Fleurs comme j’aime
hello, we are very surprised by your opinion concerning the friendliness of our staff, however you will not find any site that offers you to choose the flowers, sorry.
H
Rating: 1 out of 5
Very bad experience
Response from Des Fleurs comme j’aime
hello we are sorry but no florist could deliver the requested commnune, the impossible no one is held, we regret that. Your order has been refunded.
K
Rating: 3 out of 5
A nice bouquet but it did not arrive as requested in the morning.
I
Rating: 3 out of 5
Too bad I didn't receive a picture of the composition as I had requested when I ordered
Translated reviews
Response from Des Fleurs comme j’aime
We are sorry that our florist forgot to send it to you with our apologies
G
Rating: 1 out of 5
Very disappointed, I had a Christmas star plant delivered, this plant was small and after 2 days the leaves started to fall off, whereas this plant usually lasts a long time, I am really disgusted because it was for my mother as a gift.
Translated reviews
Response from Des Fleurs comme j’aime
Hello, we are surprised by your message because you did not send us a complaint, we are nevertheless opening a file and will contact you to settle this dispute, cordially
M
Rating: 1 out of 5
The first cushion ordered "for our mother" was not up to the price paid. The florist seems to have had a problem with the stock of flowers. Are very disappointed. Will not use you again
Translated reviews
Response from Des Fleurs comme j’aime
we are sorry if you were disappointed by the 2nd part, you should have sent us a claim with photo so that we can open a claim file, We remain at your entire disposal
H
Rating: 1 out of 5
Regret to have no confirmation of delivery, no photo or return.
Translated reviews
Response from Des Fleurs comme j’aime
We are sorry that our florist forgot to send you the delivery confirmation and the photo that was requested, with our apologies
P
Rating: 3 out of 5
Bouquet white pink ordered....finally white pink but bcp of nuance of pink thus bouquet not bicolore what was the effect sought Announced 7d/7 but finally not possible Monday because no florist available in the corner of delivery ... I put 3/5 because good service of wine which refunded me the expenses of delivery in compensation
Translated reviews
Response from Des Fleurs comme j’aime
We are sorry but indeed no florist could ensure the delivery on this sector on Monday
with all our apologies
with all our apologies
M
Rating: 3 out of 5
Little info on delivery
Translated reviews
J
Rating: 3 out of 5
Disappointed not to have had photos of the flowers delivered as announced
Translated reviews
Response from Des Fleurs comme j’aime
Hello, we had asked our florist to send you the photo, we are sorry he did not.
J
Rating: 3 out of 5
The package was received in time but unfortunately it was not the one I ordered
Translated reviews
B
Rating: 3 out of 5
Mourning cushion delivered differs a little from the one ordered, bcp less colorful (green flowers instead of orange carnations)
Translated reviews
L
Rating: 1 out of 5
Very disappointed, the florist made a mistake in the delivery date, so the surprise was missed Bravo I do not recommend this site
Translated reviews
Response from Des Fleurs comme j’aime
Hello, our florist did indeed deliver on the Sunday before the requested date, we are sorry, but we have re-delivered the bouquet on the correct date, with apologies again.
H
Rating: 3 out of 5
It is difficult to know if the plant deposited corresponds to the one on the site. In return, a photo on the grave would be welcome. Sincerely.
Translated reviews
Response from Des Fleurs comme j’aime
Hello, your order has been delivered, you could ask for a photo of the delivery, our florist would have sent it to you.
R
Rating: 3 out of 5
I sent this bouquet to my mom but I didn't see it. A picture with the invoice would be nice because we usually send flowers to others.
Translated reviews
Response from Des Fleurs comme j’aime
Hello, sorry, next time make the request with your order, we will be happy to send it to you cordially
C
Rating: 3 out of 5
The bouquet was what I expected but it was delivered in the afternoon and not in the morning as promised.
Translated reviews